This bingo card has a free space and 29 words: Used 'Excellent' on a Call, Provided the best Welcome I could, Thanked a customer for being the best part of HNB, Used the customer's name 3x on a call, Offered to "Assist" the customer at the beginning of the call, Offered "Additional Assistance" at the end of the call, Provided a strong "Can-Do" statement to help the customer, Confidently provided the customer the service and answers they needed, Sent a Savings Referral, Offered an Insurance Referral, Caught up on my emails, Logged into Gamification, Signed into the CSC HUD to check my monthly stats, Looked up my QA Scores in Verint, Offered a CC referral to an AU, Asked a customer about their BT promo (NOT an activation call), Retained a Customer's Account, Helped a customer understand where their interest came from, Offered to redeem a customer's points without them asking, Was the best version of myself on the call, Supported a colleague in the Team Chat, Showed great empathy to a customer in a rough spot, Kept my ACW at 0 for an entire hour or more, Told a colleague something you appreciate about them, Shared a Best Practice with another colleague, Did something to make our Team better, Performed all verification steps correctly including OTP & 2 Point Inspection, Learned Something New (and shared with Team) and Showed Excellent Patience on a hard call.
Customer Experience Bingo | Cardinal Credit Card Bingo!! | LTSA Incentive! | I Spy the ART of Customer Experience | LTSA Incentive!
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