LOC procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Quest
2. Instruct the client to mail or fax a copy of the front and back of the check as well as a letter of explanation advising of the payment encoding error to the appropriate Loan Center.
3. Quest Loan documentation service request to LNDOC (Client will need to include the title search as well)
4. statement hold due to bad address
5. Discharge/Satisfaction
6. FALSE. Provided we have the clients written authorization, we can order a pay off letter for the 3rd party, which is done via Quest Loan documentation service request
7. ALS AMHS for Tran Code 8096, 8057 or 8044
8. Key view
9. ALS AMHS "D"
10. If the overpayment check was not mailed, advise the client if they have convenience checks that they can write a check for the amount overpaid
11. Order a Paid in Full Letter
12. pay off penalty (if applicable) and reconveyance fee (if applicable)
13. when the client has paid too much on a LOC (More than the balance owed)
14. Instruct the client to destroy any cards and/or any unused convenience checks, In TCS, initiate a Free Form action item as follows: In the Work Queue field, select LNMAINT-ID or LN-MAINT-OH. Advise client account will close within 5 business days
15. Complete Quest Loan documentation request to PYADJ work queue to have a stop payment placed and an Indemnity Agreement form mailed to the client.
16. Escalate to VAQ
17. TCS Free Form to LNMAINT
18. 10 business days after the account has been closed
19. Account number and current address listed on the account
20. Advise the client they will need to contact HSBC
21. Order a Pay off letter
22. After reviewing the image of the check in View Direct (or CE) use Quest to correct the encoding error
23. The paydown amount is for today (day of)
24. Advise the client to call Bank of America at 800-628-6187