when the clienthas paid toomuch on a LOC(More than thebalance owed)Order aPay offletterQuestInstruct the client tomail or fax a copy of thefront and back of thecheck as well as a letterof explanation advisingof the paymentencoding error to theappropriate LoanCenter.Advise theclient theywill need tocontactHSBCKeyviewQuest Loandocumentationservice request toLNDOC (Client willneed to includethe title search aswell)Instruct the client to destroyany cards and/or any unusedconvenience checks, In TCS,initiate a Free Form actionitem as follows: In the WorkQueue field, select LNMAINT-ID or LN-MAINT-OH. Adviseclient account will close within5 business daysALS AMHSfor TranCode 8096,8057 or 804410 businessdays afterthe accounthas beenclosedComplete Quest Loandocumentation requestto PYADJ work queueto have a stop paymentplaced and anIndemnity Agreementform mailed to theclient.Order aPaid inFull LetterThepaydownamount is fortoday (dayof)statementhold dueto badaddresspay off penalty(if applicable)andreconveyancefee (ifapplicable)Advise theclient to callBank ofAmerica at800-628-6187ALSAMHS"D"Discharge/SatisfactionTCS FreeForm toLNMAINTEscalateto VAQFALSE. Provided wehave the clients writtenauthorization, we canorder a pay off letter forthe 3rd party, which isdone via Quest Loandocumentation servicerequestAfter reviewing theimage of thecheck in ViewDirect (or CE) useQuest to correctthe encoding errorIf the overpaymentcheck was not mailed,advise the client if theyhave conveniencechecks that they canwrite a check for theamount overpaidAccountnumber andcurrentaddress listedon the accountwhen the clienthas paid toomuch on a LOC(More than thebalance owed)Order aPay offletterQuestInstruct the client tomail or fax a copy of thefront and back of thecheck as well as a letterof explanation advisingof the paymentencoding error to theappropriate LoanCenter.Advise theclient theywill need tocontactHSBCKeyviewQuest Loandocumentationservice request toLNDOC (Client willneed to includethe title search aswell)Instruct the client to destroyany cards and/or any unusedconvenience checks, In TCS,initiate a Free Form actionitem as follows: In the WorkQueue field, select LNMAINT-ID or LN-MAINT-OH. Adviseclient account will close within5 business daysALS AMHSfor TranCode 8096,8057 or 804410 businessdays afterthe accounthas beenclosedComplete Quest Loandocumentation requestto PYADJ work queueto have a stop paymentplaced and anIndemnity Agreementform mailed to theclient.Order aPaid inFull LetterThepaydownamount is fortoday (dayof)statementhold dueto badaddresspay off penalty(if applicable)andreconveyancefee (ifapplicable)Advise theclient to callBank ofAmerica at800-628-6187ALSAMHS"D"Discharge/SatisfactionTCS FreeForm toLNMAINTEscalateto VAQFALSE. Provided wehave the clients writtenauthorization, we canorder a pay off letter forthe 3rd party, which isdone via Quest Loandocumentation servicerequestAfter reviewing theimage of thecheck in ViewDirect (or CE) useQuest to correctthe encoding errorIf the overpaymentcheck was not mailed,advise the client if theyhave conveniencechecks that they canwrite a check for theamount overpaidAccountnumber andcurrentaddress listedon the account

LOC procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. when the client has paid too much on a LOC (More than the balance owed)
  2. Order a Pay off letter
  3. Quest
  4. Instruct the client to mail or fax a copy of the front and back of the check as well as a letter of explanation advising of the payment encoding error to the appropriate Loan Center.
  5. Advise the client they will need to contact HSBC
  6. Key view
  7. Quest Loan documentation service request to LNDOC (Client will need to include the title search as well)
  8. Instruct the client to destroy any cards and/or any unused convenience checks, In TCS, initiate a Free Form action item as follows: In the Work Queue field, select LNMAINT-ID or LN-MAINT-OH. Advise client account will close within 5 business days
  9. ALS AMHS for Tran Code 8096, 8057 or 8044
  10. 10 business days after the account has been closed
  11. Complete Quest Loan documentation request to PYADJ work queue to have a stop payment placed and an Indemnity Agreement form mailed to the client.
  12. Order a Paid in Full Letter
  13. The paydown amount is for today (day of)
  14. statement hold due to bad address
  15. pay off penalty (if applicable) and reconveyance fee (if applicable)
  16. Advise the client to call Bank of America at 800-628-6187
  17. ALS AMHS "D"
  18. Discharge/Satisfaction
  19. TCS Free Form to LNMAINT
  20. Escalate to VAQ
  21. FALSE. Provided we have the clients written authorization, we can order a pay off letter for the 3rd party, which is done via Quest Loan documentation service request
  22. After reviewing the image of the check in View Direct (or CE) use Quest to correct the encoding error
  23. If the overpayment check was not mailed, advise the client if they have convenience checks that they can write a check for the amount overpaid
  24. Account number and current address listed on the account