Accountnumber andcurrentaddress listedon the accountALS AMHSfor TranCode 8096,8057 or 8044Thepaydownamount is fortoday (dayof)KeyviewComplete Quest Loandocumentation requestto PYADJ work queueto have a stop paymentplaced and anIndemnity Agreementform mailed to theclient.After reviewing theimage of thecheck in ViewDirect (or CE) useQuest to correctthe encoding errorQuestpay off penalty(if applicable)andreconveyancefee (ifapplicable)10 businessdays afterthe accounthas beenclosedIf the overpaymentcheck was not mailed,advise the client if theyhave conveniencechecks that they canwrite a check for theamount overpaidOrder aPaid inFull LetterInstruct the client to destroyany cards and/or any unusedconvenience checks, In TCS,initiate a Free Form actionitem as follows: In the WorkQueue field, select LNMAINT-ID or LN-MAINT-OH. Adviseclient account will close within5 business daysTCS FreeForm toLNMAINTAdvise theclient to callBank ofAmerica at800-628-6187Order aPay offletterDischarge/SatisfactionEscalateto VAQstatementhold dueto badaddressALSAMHS"D"when the clienthas paid toomuch on a LOC(More than thebalance owed)Quest Loandocumentationservice request toLNDOC (Client willneed to includethe title search aswell)Advise theclient theywill need tocontactHSBCInstruct the client tomail or fax a copy of thefront and back of thecheck as well as a letterof explanation advisingof the paymentencoding error to theappropriate LoanCenter.FALSE. Provided wehave the clients writtenauthorization, we canorder a pay off letter forthe 3rd party, which isdone via Quest Loandocumentation servicerequestAccountnumber andcurrentaddress listedon the accountALS AMHSfor TranCode 8096,8057 or 8044Thepaydownamount is fortoday (dayof)KeyviewComplete Quest Loandocumentation requestto PYADJ work queueto have a stop paymentplaced and anIndemnity Agreementform mailed to theclient.After reviewing theimage of thecheck in ViewDirect (or CE) useQuest to correctthe encoding errorQuestpay off penalty(if applicable)andreconveyancefee (ifapplicable)10 businessdays afterthe accounthas beenclosedIf the overpaymentcheck was not mailed,advise the client if theyhave conveniencechecks that they canwrite a check for theamount overpaidOrder aPaid inFull LetterInstruct the client to destroyany cards and/or any unusedconvenience checks, In TCS,initiate a Free Form actionitem as follows: In the WorkQueue field, select LNMAINT-ID or LN-MAINT-OH. Adviseclient account will close within5 business daysTCS FreeForm toLNMAINTAdvise theclient to callBank ofAmerica at800-628-6187Order aPay offletterDischarge/SatisfactionEscalateto VAQstatementhold dueto badaddressALSAMHS"D"when the clienthas paid toomuch on a LOC(More than thebalance owed)Quest Loandocumentationservice request toLNDOC (Client willneed to includethe title search aswell)Advise theclient theywill need tocontactHSBCInstruct the client tomail or fax a copy of thefront and back of thecheck as well as a letterof explanation advisingof the paymentencoding error to theappropriate LoanCenter.FALSE. Provided wehave the clients writtenauthorization, we canorder a pay off letter forthe 3rd party, which isdone via Quest Loandocumentation servicerequest

LOC procedures - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Account number and current address listed on the account
  2. ALS AMHS for Tran Code 8096, 8057 or 8044
  3. The paydown amount is for today (day of)
  4. Key view
  5. Complete Quest Loan documentation request to PYADJ work queue to have a stop payment placed and an Indemnity Agreement form mailed to the client.
  6. After reviewing the image of the check in View Direct (or CE) use Quest to correct the encoding error
  7. Quest
  8. pay off penalty (if applicable) and reconveyance fee (if applicable)
  9. 10 business days after the account has been closed
  10. If the overpayment check was not mailed, advise the client if they have convenience checks that they can write a check for the amount overpaid
  11. Order a Paid in Full Letter
  12. Instruct the client to destroy any cards and/or any unused convenience checks, In TCS, initiate a Free Form action item as follows: In the Work Queue field, select LNMAINT-ID or LN-MAINT-OH. Advise client account will close within 5 business days
  13. TCS Free Form to LNMAINT
  14. Advise the client to call Bank of America at 800-628-6187
  15. Order a Pay off letter
  16. Discharge/Satisfaction
  17. Escalate to VAQ
  18. statement hold due to bad address
  19. ALS AMHS "D"
  20. when the client has paid too much on a LOC (More than the balance owed)
  21. Quest Loan documentation service request to LNDOC (Client will need to include the title search as well)
  22. Advise the client they will need to contact HSBC
  23. Instruct the client to mail or fax a copy of the front and back of the check as well as a letter of explanation advising of the payment encoding error to the appropriate Loan Center.
  24. FALSE. Provided we have the clients written authorization, we can order a pay off letter for the 3rd party, which is done via Quest Loan documentation service request