LOC procedures

This bingo card has a free space and 24 words: Account number and current address listed on the account, statement hold due to bad address, Instruct the client to destroy any cards and/or any unused convenience checks, In TCS, initiate a Free Form action item as follows: In the Work Queue field, select LNMAINT-ID or LN-MAINT-OH. Advise client account will close within 5 business days, FALSE. Provided we have the clients written authorization, we can order a pay off letter for the 3rd party, which is done via Quest Loan documentation service request, Order a Pay off letter, The paydown amount is for today (day of), pay off penalty (if applicable) and reconveyance fee (if applicable), Quest, After reviewing the image of the check in View Direct (or CE) use Quest to correct the encoding error, Instruct the client to mail or fax a copy of the front and back of the check as well as a letter of explanation advising of the payment encoding error to the appropriate Loan Center., when the client has paid too much on a LOC (More than the balance owed), Key view, If the overpayment check was not mailed, advise the client if they have convenience checks that they can write a check for the amount overpaid, 10 business days after the account has been closed, ALS AMHS for Tran Code 8096, 8057 or 8044, Complete Quest Loan documentation request to PYADJ work queue to have a stop payment placed and an Indemnity Agreement form mailed to the client., Discharge/Satisfaction, Advise the client to call Bank of America at 800-628-6187, Quest Loan documentation service request to LNDOC (Client will need to include the title search as well), TCS Free Form to LNMAINT, Advise the client they will need to contact HSBC, Order a Paid in Full Letter, ALS AMHS "D" and Escalate to VAQ.

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