AddressedAll Issues-Didn't NeedTo TransferCallLasted atLeast 30MinutesChecking ToSee If WeReceivedTheir IDDocumentsDidn't KnowThey Need toFile WeeklyClaims EveryWeekClaimantthat's NOTComputerSavvy"Do YouKnow HowLong TheHold TimeIs?"CallLasted 60Minutesor LongerScreamingor CryingChild in theBackgroundDroppedCallSuperNiceCustomerAdditionalReopenBICGood News-BenefitsHave BeenReleased$$$$$CussedOut in aDifferentLanguageCallShorterThan 5MinutesCalling AboutAppealStatus Before21 DaysClaimantSaysThankYou :)"WhenWill I GetPaid?"FiledMultipleWeeklyClaims"Can YouHearMe?"FraudCallCussedOutSpecifically:"Where'sMy Money"WalkedClaimant Stepby StepThroughSetting UpOHID AccountNewInitialClaimAddressedAll Issues-Didn't NeedTo TransferCallLasted atLeast 30MinutesChecking ToSee If WeReceivedTheir IDDocumentsDidn't KnowThey Need toFile WeeklyClaims EveryWeekClaimantthat's NOTComputerSavvy"Do YouKnow HowLong TheHold TimeIs?"CallLasted 60Minutesor LongerScreamingor CryingChild in theBackgroundDroppedCallSuperNiceCustomerAdditionalReopenBICGood News-BenefitsHave BeenReleased$$$$$CussedOut in aDifferentLanguageCallShorterThan 5MinutesCalling AboutAppealStatus Before21 DaysClaimantSaysThankYou :)"WhenWill I GetPaid?"FiledMultipleWeeklyClaims"Can YouHearMe?"FraudCallCussedOutSpecifically:"Where'sMy Money"WalkedClaimant Stepby StepThroughSetting UpOHID AccountNewInitialClaim

OUIO Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Addressed All Issues-Didn't Need To Transfer
  2. Call Lasted at Least 30 Minutes
  3. Checking To See If We Received Their ID Documents
  4. Didn't Know They Need to File Weekly Claims Every Week
  5. Claimant that's NOT Computer Savvy
  6. "Do You Know How Long The Hold Time Is?"
  7. Call Lasted 60 Minutes or Longer
  8. Screaming or Crying Child in the Background
  9. Dropped Call
  10. Super Nice Customer
  11. Additional Reopen BIC
  12. Good News- Benefits Have Been Released $$$$$
  13. Cussed Out in a Different Language
  14. Call Shorter Than 5 Minutes
  15. Calling About Appeal Status Before 21 Days
  16. Claimant Says Thank You :)
  17. "When Will I Get Paid?"
  18. Filed Multiple Weekly Claims
  19. "Can You Hear Me?"
  20. Fraud Call
  21. Cussed Out
  22. Specifically: "Where's My Money"
  23. Walked Claimant Step by Step Through Setting Up OHID Account
  24. New Initial Claim