CallLasted atLeast 30Minutes"WhenWill I GetPaid?"ClaimantSaysThankYou :)DroppedCallNewInitialClaimGood News-BenefitsHave BeenReleased$$$$$FraudCallCallLasted 60Minutesor LongerFiledMultipleWeeklyClaimsSpecifically:"Where'sMy Money"CussedOut in aDifferentLanguageScreamingor CryingChild in theBackground"Can YouHearMe?"Calling AboutAppealStatus Before21 DaysAddressedAll Issues-Didn't NeedTo TransferCallShorterThan 5Minutes"Do YouKnow HowLong TheHold TimeIs?"CussedOutWalkedClaimant Stepby StepThroughSetting UpOHID AccountChecking ToSee If WeReceivedTheir IDDocumentsAdditionalReopenBICSuperNiceCustomerDidn't KnowThey Need toFile WeeklyClaims EveryWeekClaimantthat's NOTComputerSavvyCallLasted atLeast 30Minutes"WhenWill I GetPaid?"ClaimantSaysThankYou :)DroppedCallNewInitialClaimGood News-BenefitsHave BeenReleased$$$$$FraudCallCallLasted 60Minutesor LongerFiledMultipleWeeklyClaimsSpecifically:"Where'sMy Money"CussedOut in aDifferentLanguageScreamingor CryingChild in theBackground"Can YouHearMe?"Calling AboutAppealStatus Before21 DaysAddressedAll Issues-Didn't NeedTo TransferCallShorterThan 5Minutes"Do YouKnow HowLong TheHold TimeIs?"CussedOutWalkedClaimant Stepby StepThroughSetting UpOHID AccountChecking ToSee If WeReceivedTheir IDDocumentsAdditionalReopenBICSuperNiceCustomerDidn't KnowThey Need toFile WeeklyClaims EveryWeekClaimantthat's NOTComputerSavvy

OUIO Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call Lasted at Least 30 Minutes
  2. "When Will I Get Paid?"
  3. Claimant Says Thank You :)
  4. Dropped Call
  5. New Initial Claim
  6. Good News- Benefits Have Been Released $$$$$
  7. Fraud Call
  8. Call Lasted 60 Minutes or Longer
  9. Filed Multiple Weekly Claims
  10. Specifically: "Where's My Money"
  11. Cussed Out in a Different Language
  12. Screaming or Crying Child in the Background
  13. "Can You Hear Me?"
  14. Calling About Appeal Status Before 21 Days
  15. Addressed All Issues-Didn't Need To Transfer
  16. Call Shorter Than 5 Minutes
  17. "Do You Know How Long The Hold Time Is?"
  18. Cussed Out
  19. Walked Claimant Step by Step Through Setting Up OHID Account
  20. Checking To See If We Received Their ID Documents
  21. Additional Reopen BIC
  22. Super Nice Customer
  23. Didn't Know They Need to File Weekly Claims Every Week
  24. Claimant that's NOT Computer Savvy