FiledMultipleWeeklyClaimsCalling AboutAppealStatus Before21 DaysCussedOut in aDifferentLanguageFraudCall"WhenWill I GetPaid?"Checking ToSee If WeReceivedTheir IDDocumentsCallLasted 60Minutesor LongerClaimantthat's NOTComputerSavvyCallShorterThan 5MinutesAddressedAll Issues-Didn't NeedTo TransferGood News-BenefitsHave BeenReleased$$$$$"Do YouKnow HowLong TheHold TimeIs?"CussedOutAdditionalReopenBICNewInitialClaimCallLasted atLeast 30MinutesScreamingor CryingChild in theBackgroundWalkedClaimant Stepby StepThroughSetting UpOHID AccountClaimantSaysThankYou :)"Can YouHearMe?"DroppedCallDidn't KnowThey Need toFile WeeklyClaims EveryWeekSpecifically:"Where'sMy Money"SuperNiceCustomerFiledMultipleWeeklyClaimsCalling AboutAppealStatus Before21 DaysCussedOut in aDifferentLanguageFraudCall"WhenWill I GetPaid?"Checking ToSee If WeReceivedTheir IDDocumentsCallLasted 60Minutesor LongerClaimantthat's NOTComputerSavvyCallShorterThan 5MinutesAddressedAll Issues-Didn't NeedTo TransferGood News-BenefitsHave BeenReleased$$$$$"Do YouKnow HowLong TheHold TimeIs?"CussedOutAdditionalReopenBICNewInitialClaimCallLasted atLeast 30MinutesScreamingor CryingChild in theBackgroundWalkedClaimant Stepby StepThroughSetting UpOHID AccountClaimantSaysThankYou :)"Can YouHearMe?"DroppedCallDidn't KnowThey Need toFile WeeklyClaims EveryWeekSpecifically:"Where'sMy Money"SuperNiceCustomer

OUIO Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Filed Multiple Weekly Claims
  2. Calling About Appeal Status Before 21 Days
  3. Cussed Out in a Different Language
  4. Fraud Call
  5. "When Will I Get Paid?"
  6. Checking To See If We Received Their ID Documents
  7. Call Lasted 60 Minutes or Longer
  8. Claimant that's NOT Computer Savvy
  9. Call Shorter Than 5 Minutes
  10. Addressed All Issues-Didn't Need To Transfer
  11. Good News- Benefits Have Been Released $$$$$
  12. "Do You Know How Long The Hold Time Is?"
  13. Cussed Out
  14. Additional Reopen BIC
  15. New Initial Claim
  16. Call Lasted at Least 30 Minutes
  17. Screaming or Crying Child in the Background
  18. Walked Claimant Step by Step Through Setting Up OHID Account
  19. Claimant Says Thank You :)
  20. "Can You Hear Me?"
  21. Dropped Call
  22. Didn't Know They Need to File Weekly Claims Every Week
  23. Specifically: "Where's My Money"
  24. Super Nice Customer