Calling AboutAppealStatus Before21 DaysChecking ToSee If WeReceivedTheir IDDocumentsCussedOut in aDifferentLanguage"WhenWill I GetPaid?"CallLasted 60Minutesor LongerSuperNiceCustomerSpecifically:"Where'sMy Money"CussedOutDroppedCallFiledMultipleWeeklyClaimsAdditionalReopenBIC"Do YouKnow HowLong TheHold TimeIs?"Good News-BenefitsHave BeenReleased$$$$$AddressedAll Issues-Didn't NeedTo TransferScreamingor CryingChild in theBackgroundDidn't KnowThey Need toFile WeeklyClaims EveryWeekClaimantSaysThankYou :)WalkedClaimant Stepby StepThroughSetting UpOHID AccountClaimantthat's NOTComputerSavvy"Can YouHearMe?"CallLasted atLeast 30MinutesNewInitialClaimFraudCallCallShorterThan 5MinutesCalling AboutAppealStatus Before21 DaysChecking ToSee If WeReceivedTheir IDDocumentsCussedOut in aDifferentLanguage"WhenWill I GetPaid?"CallLasted 60Minutesor LongerSuperNiceCustomerSpecifically:"Where'sMy Money"CussedOutDroppedCallFiledMultipleWeeklyClaimsAdditionalReopenBIC"Do YouKnow HowLong TheHold TimeIs?"Good News-BenefitsHave BeenReleased$$$$$AddressedAll Issues-Didn't NeedTo TransferScreamingor CryingChild in theBackgroundDidn't KnowThey Need toFile WeeklyClaims EveryWeekClaimantSaysThankYou :)WalkedClaimant Stepby StepThroughSetting UpOHID AccountClaimantthat's NOTComputerSavvy"Can YouHearMe?"CallLasted atLeast 30MinutesNewInitialClaimFraudCallCallShorterThan 5Minutes

OUIO Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Calling About Appeal Status Before 21 Days
  2. Checking To See If We Received Their ID Documents
  3. Cussed Out in a Different Language
  4. "When Will I Get Paid?"
  5. Call Lasted 60 Minutes or Longer
  6. Super Nice Customer
  7. Specifically: "Where's My Money"
  8. Cussed Out
  9. Dropped Call
  10. Filed Multiple Weekly Claims
  11. Additional Reopen BIC
  12. "Do You Know How Long The Hold Time Is?"
  13. Good News- Benefits Have Been Released $$$$$
  14. Addressed All Issues-Didn't Need To Transfer
  15. Screaming or Crying Child in the Background
  16. Didn't Know They Need to File Weekly Claims Every Week
  17. Claimant Says Thank You :)
  18. Walked Claimant Step by Step Through Setting Up OHID Account
  19. Claimant that's NOT Computer Savvy
  20. "Can You Hear Me?"
  21. Call Lasted at Least 30 Minutes
  22. New Initial Claim
  23. Fraud Call
  24. Call Shorter Than 5 Minutes