CussedOut in aDifferentLanguageClaimantSaysThankYou :)"Do YouKnow HowLong TheHold TimeIs?""Can YouHearMe?"AddressedAll Issues-Didn't NeedTo TransferFraudCallDroppedCallChecking ToSee If WeReceivedTheir IDDocumentsGood News-BenefitsHave BeenReleased$$$$$Specifically:"Where'sMy Money"CallLasted 60Minutesor LongerNewInitialClaimScreamingor CryingChild in theBackgroundCallShorterThan 5MinutesCalling AboutAppealStatus Before21 DaysAdditionalReopenBICCallLasted atLeast 30MinutesClaimantthat's NOTComputerSavvyWalkedClaimant Stepby StepThroughSetting UpOHID AccountCussedOutFiledMultipleWeeklyClaimsSuperNiceCustomerDidn't KnowThey Need toFile WeeklyClaims EveryWeek"WhenWill I GetPaid?"CussedOut in aDifferentLanguageClaimantSaysThankYou :)"Do YouKnow HowLong TheHold TimeIs?""Can YouHearMe?"AddressedAll Issues-Didn't NeedTo TransferFraudCallDroppedCallChecking ToSee If WeReceivedTheir IDDocumentsGood News-BenefitsHave BeenReleased$$$$$Specifically:"Where'sMy Money"CallLasted 60Minutesor LongerNewInitialClaimScreamingor CryingChild in theBackgroundCallShorterThan 5MinutesCalling AboutAppealStatus Before21 DaysAdditionalReopenBICCallLasted atLeast 30MinutesClaimantthat's NOTComputerSavvyWalkedClaimant Stepby StepThroughSetting UpOHID AccountCussedOutFiledMultipleWeeklyClaimsSuperNiceCustomerDidn't KnowThey Need toFile WeeklyClaims EveryWeek"WhenWill I GetPaid?"

OUIO Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cussed Out in a Different Language
  2. Claimant Says Thank You :)
  3. "Do You Know How Long The Hold Time Is?"
  4. "Can You Hear Me?"
  5. Addressed All Issues-Didn't Need To Transfer
  6. Fraud Call
  7. Dropped Call
  8. Checking To See If We Received Their ID Documents
  9. Good News- Benefits Have Been Released $$$$$
  10. Specifically: "Where's My Money"
  11. Call Lasted 60 Minutes or Longer
  12. New Initial Claim
  13. Screaming or Crying Child in the Background
  14. Call Shorter Than 5 Minutes
  15. Calling About Appeal Status Before 21 Days
  16. Additional Reopen BIC
  17. Call Lasted at Least 30 Minutes
  18. Claimant that's NOT Computer Savvy
  19. Walked Claimant Step by Step Through Setting Up OHID Account
  20. Cussed Out
  21. Filed Multiple Weekly Claims
  22. Super Nice Customer
  23. Didn't Know They Need to File Weekly Claims Every Week
  24. "When Will I Get Paid?"