FraudCallDroppedCallSuperNiceCustomerClaimantSaysThankYou :)Screamingor CryingChild in theBackgroundSpecifically:"Where'sMy Money"AdditionalReopenBICClaimantthat's NOTComputerSavvyAddressedAll Issues-Didn't NeedTo TransferCallLasted atLeast 30MinutesCallShorterThan 5MinutesNewInitialClaimWalkedClaimant Stepby StepThroughSetting UpOHID Account"WhenWill I GetPaid?"CussedOutCussedOut in aDifferentLanguageGood News-BenefitsHave BeenReleased$$$$$"Can YouHearMe?"Checking ToSee If WeReceivedTheir IDDocumentsFiledMultipleWeeklyClaimsCalling AboutAppealStatus Before21 DaysCallLasted 60Minutesor LongerDidn't KnowThey Need toFile WeeklyClaims EveryWeek"Do YouKnow HowLong TheHold TimeIs?"FraudCallDroppedCallSuperNiceCustomerClaimantSaysThankYou :)Screamingor CryingChild in theBackgroundSpecifically:"Where'sMy Money"AdditionalReopenBICClaimantthat's NOTComputerSavvyAddressedAll Issues-Didn't NeedTo TransferCallLasted atLeast 30MinutesCallShorterThan 5MinutesNewInitialClaimWalkedClaimant Stepby StepThroughSetting UpOHID Account"WhenWill I GetPaid?"CussedOutCussedOut in aDifferentLanguageGood News-BenefitsHave BeenReleased$$$$$"Can YouHearMe?"Checking ToSee If WeReceivedTheir IDDocumentsFiledMultipleWeeklyClaimsCalling AboutAppealStatus Before21 DaysCallLasted 60Minutesor LongerDidn't KnowThey Need toFile WeeklyClaims EveryWeek"Do YouKnow HowLong TheHold TimeIs?"

OUIO Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fraud Call
  2. Dropped Call
  3. Super Nice Customer
  4. Claimant Says Thank You :)
  5. Screaming or Crying Child in the Background
  6. Specifically: "Where's My Money"
  7. Additional Reopen BIC
  8. Claimant that's NOT Computer Savvy
  9. Addressed All Issues-Didn't Need To Transfer
  10. Call Lasted at Least 30 Minutes
  11. Call Shorter Than 5 Minutes
  12. New Initial Claim
  13. Walked Claimant Step by Step Through Setting Up OHID Account
  14. "When Will I Get Paid?"
  15. Cussed Out
  16. Cussed Out in a Different Language
  17. Good News- Benefits Have Been Released $$$$$
  18. "Can You Hear Me?"
  19. Checking To See If We Received Their ID Documents
  20. Filed Multiple Weekly Claims
  21. Calling About Appeal Status Before 21 Days
  22. Call Lasted 60 Minutes or Longer
  23. Didn't Know They Need to File Weekly Claims Every Week
  24. "Do You Know How Long The Hold Time Is?"