"Do YouKnow HowLong TheHold TimeIs?"CallShorterThan 5MinutesFraudCallAdditionalReopenBICCallLasted 60Minutesor LongerGood News-BenefitsHave BeenReleased$$$$$"Can YouHearMe?"AddressedAll Issues-Didn't NeedTo TransferClaimantSaysThankYou :)CallLasted atLeast 30MinutesDidn't KnowThey Need toFile WeeklyClaims EveryWeek"WhenWill I GetPaid?"Claimantthat's NOTComputerSavvyScreamingor CryingChild in theBackgroundNewInitialClaimDroppedCallCussedOut in aDifferentLanguageChecking ToSee If WeReceivedTheir IDDocumentsSuperNiceCustomerSpecifically:"Where'sMy Money"CussedOutFiledMultipleWeeklyClaimsWalkedClaimant Stepby StepThroughSetting UpOHID AccountCalling AboutAppealStatus Before21 Days"Do YouKnow HowLong TheHold TimeIs?"CallShorterThan 5MinutesFraudCallAdditionalReopenBICCallLasted 60Minutesor LongerGood News-BenefitsHave BeenReleased$$$$$"Can YouHearMe?"AddressedAll Issues-Didn't NeedTo TransferClaimantSaysThankYou :)CallLasted atLeast 30MinutesDidn't KnowThey Need toFile WeeklyClaims EveryWeek"WhenWill I GetPaid?"Claimantthat's NOTComputerSavvyScreamingor CryingChild in theBackgroundNewInitialClaimDroppedCallCussedOut in aDifferentLanguageChecking ToSee If WeReceivedTheir IDDocumentsSuperNiceCustomerSpecifically:"Where'sMy Money"CussedOutFiledMultipleWeeklyClaimsWalkedClaimant Stepby StepThroughSetting UpOHID AccountCalling AboutAppealStatus Before21 Days

OUIO Contact Center BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Do You Know How Long The Hold Time Is?"
  2. Call Shorter Than 5 Minutes
  3. Fraud Call
  4. Additional Reopen BIC
  5. Call Lasted 60 Minutes or Longer
  6. Good News- Benefits Have Been Released $$$$$
  7. "Can You Hear Me?"
  8. Addressed All Issues-Didn't Need To Transfer
  9. Claimant Says Thank You :)
  10. Call Lasted at Least 30 Minutes
  11. Didn't Know They Need to File Weekly Claims Every Week
  12. "When Will I Get Paid?"
  13. Claimant that's NOT Computer Savvy
  14. Screaming or Crying Child in the Background
  15. New Initial Claim
  16. Dropped Call
  17. Cussed Out in a Different Language
  18. Checking To See If We Received Their ID Documents
  19. Super Nice Customer
  20. Specifically: "Where's My Money"
  21. Cussed Out
  22. Filed Multiple Weekly Claims
  23. Walked Claimant Step by Step Through Setting Up OHID Account
  24. Calling About Appeal Status Before 21 Days