BSCCaseCreatedDental/VisionID Card orMemberEnrollmentIssueDo youhave anupdate?BillingQuestionBrokergives you acomplimentNGSU Issue(can be anythingwherecustomer/brokerupset duringNGSU process)NoCapacityReset MyPassword/Can'tGet intoSomethingRebillNeededGroupsaysThankYou :)EOIStatusSupplementalClaim IssueDIRQuestionsHighImportanceEmailReceivedDisabilityClaimQuestionCan weget a ratepass?Need areportDATSupportCaseCreatedNeedBenefitSummariesASAP!!AmendmentneededFeedQuestionNeed aCallASAP!LifeClaimQuestionIs there anOpenEnrollmentthis Year?BSCCaseCreatedDental/VisionID Card orMemberEnrollmentIssueDo youhave anupdate?BillingQuestionBrokergives you acomplimentNGSU Issue(can be anythingwherecustomer/brokerupset duringNGSU process)NoCapacityReset MyPassword/Can'tGet intoSomethingRebillNeededGroupsaysThankYou :)EOIStatusSupplementalClaim IssueDIRQuestionsHighImportanceEmailReceivedDisabilityClaimQuestionCan weget a ratepass?Need areportDATSupportCaseCreatedNeedBenefitSummariesASAP!!AmendmentneededFeedQuestionNeed aCallASAP!LifeClaimQuestionIs there anOpenEnrollmentthis Year?

Client Management Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BSC Case Created
  2. Dental/Vision ID Card or Member Enrollment Issue
  3. Do you have an update?
  4. Billing Question
  5. Broker gives you a compliment
  6. NGSU Issue (can be anything where customer/broker upset during NGSU process)
  7. No Capacity
  8. Reset My Password/Can't Get into Something
  9. Rebill Needed
  10. Group says Thank You :)
  11. EOI Status
  12. Supplemental Claim Issue
  13. DIR Questions
  14. High Importance Email Received
  15. Disability Claim Question
  16. Can we get a rate pass?
  17. Need a report
  18. DAT Support Case Created
  19. Need Benefit Summaries ASAP!!
  20. Amendment needed
  21. Feed Question
  22. Need a Call ASAP!
  23. Life Claim Question
  24. Is there an Open Enrollment this Year?