Brokergives you acomplimentNGSU Issue(can be anythingwherecustomer/brokerupset duringNGSU process)BillingQuestionGroupsaysThankYou :)DIRQuestionsNeed aCallASAP!DisabilityClaimQuestionAmendmentneededRebillNeededLifeClaimQuestionNoCapacityIs there anOpenEnrollmentthis Year?Do youhave anupdate?SupplementalClaim IssueFeedQuestionEOIStatusDATSupportCaseCreatedNeedBenefitSummariesASAP!!Need areportDental/VisionID Card orMemberEnrollmentIssueCan weget a ratepass?HighImportanceEmailReceivedReset MyPassword/Can'tGet intoSomethingBSCCaseCreatedBrokergives you acomplimentNGSU Issue(can be anythingwherecustomer/brokerupset duringNGSU process)BillingQuestionGroupsaysThankYou :)DIRQuestionsNeed aCallASAP!DisabilityClaimQuestionAmendmentneededRebillNeededLifeClaimQuestionNoCapacityIs there anOpenEnrollmentthis Year?Do youhave anupdate?SupplementalClaim IssueFeedQuestionEOIStatusDATSupportCaseCreatedNeedBenefitSummariesASAP!!Need areportDental/VisionID Card orMemberEnrollmentIssueCan weget a ratepass?HighImportanceEmailReceivedReset MyPassword/Can'tGet intoSomethingBSCCaseCreated

Client Management Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Broker gives you a compliment
  2. NGSU Issue (can be anything where customer/broker upset during NGSU process)
  3. Billing Question
  4. Group says Thank You :)
  5. DIR Questions
  6. Need a Call ASAP!
  7. Disability Claim Question
  8. Amendment needed
  9. Rebill Needed
  10. Life Claim Question
  11. No Capacity
  12. Is there an Open Enrollment this Year?
  13. Do you have an update?
  14. Supplemental Claim Issue
  15. Feed Question
  16. EOI Status
  17. DAT Support Case Created
  18. Need Benefit Summaries ASAP!!
  19. Need a report
  20. Dental/Vision ID Card or Member Enrollment Issue
  21. Can we get a rate pass?
  22. High Importance Email Received
  23. Reset My Password/Can't Get into Something
  24. BSC Case Created