parentticketopen"imcomputerilliterate"mfasomeoneemails theMTS Alldirectoryasking for helprandombackgroundbeepingwhy didtier 1 justspikeprinterdoes notknow howto use theircell phonestudent wasnot givenuserid / did notknow to useepc.useridcaller istaking onspeakercomputeruptime ismore thana weekSelf submittedticket with noinformation andthe caller wantsit escalatedaskes aquestion, getscompletelynon relatedanswerqueuespikes rightwhen youget backfrom break"iverestarted"but uptimesays theydidntangrydoctorno phonebycomputervdi notworking"you are the__th personive spokentoo aboutthis"myeducallspamemailmercyconnectdotopen.comsomeonetrying toteams msgor email forIT helpwantingescalation whenviableworkaround istoo inconvenientto themparentticketopen"imcomputerilliterate"mfasomeoneemails theMTS Alldirectoryasking for helprandombackgroundbeepingwhy didtier 1 justspikeprinterdoes notknow howto use theircell phonestudent wasnot givenuserid / did notknow to useepc.useridcaller istaking onspeakercomputeruptime ismore thana weekSelf submittedticket with noinformation andthe caller wantsit escalatedaskes aquestion, getscompletelynon relatedanswerqueuespikes rightwhen youget backfrom break"iverestarted"but uptimesays theydidntangrydoctorno phonebycomputervdi notworking"you are the__th personive spokentoo aboutthis"myeducallspamemailmercyconnectdotopen.comsomeonetrying toteams msgor email forIT helpwantingescalation whenviableworkaround istoo inconvenientto them

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. parent ticket open
  2. "im computer illiterate"
  3. mfa
  4. someone emails the MTS All directory asking for help
  5. random background beeping
  6. why did tier 1 just spike
  7. printer
  8. does not know how to use their cell phone
  9. student was not given userid / did not know to use epc.userid
  10. caller is taking on speaker
  11. computer uptime is more than a week
  12. Self submitted ticket with no information and the caller wants it escalated
  13. askes a question, gets completely non related answer
  14. queue spikes right when you get back from break
  15. "ive restarted" but uptime says they didnt
  16. angry doctor
  17. no phone by computer
  18. vdi not working
  19. "you are the __th person ive spoken too about this"
  20. myedu call
  21. spam email
  22. mercy connect dot open.com
  23. someone trying to teams msg or email for IT help
  24. wanting escalation when viable workaround is too inconvenient to them