someonetrying toteams msgor email forIT helpcomputeruptime ismore thana weekaskes aquestion, getscompletelynon relatedanswerangrydoctorrandombackgroundbeepingdoes notknow howto use theircell phonespamemailwhy didtier 1 justspikewantingescalation whenviableworkaround istoo inconvenientto themvdi notworkingsomeoneemails theMTS Alldirectoryasking for helpmyeducallparentticketopenSelf submittedticket with noinformation andthe caller wantsit escalatedcaller istaking onspeakerqueuespikes rightwhen youget backfrom break"iverestarted"but uptimesays theydidntprintermercyconnectdotopen.comstudent wasnot givenuserid / did notknow to useepc.useridmfa"you are the__th personive spokentoo aboutthis"no phonebycomputer"imcomputerilliterate"someonetrying toteams msgor email forIT helpcomputeruptime ismore thana weekaskes aquestion, getscompletelynon relatedanswerangrydoctorrandombackgroundbeepingdoes notknow howto use theircell phonespamemailwhy didtier 1 justspikewantingescalation whenviableworkaround istoo inconvenientto themvdi notworkingsomeoneemails theMTS Alldirectoryasking for helpmyeducallparentticketopenSelf submittedticket with noinformation andthe caller wantsit escalatedcaller istaking onspeakerqueuespikes rightwhen youget backfrom break"iverestarted"but uptimesays theydidntprintermercyconnectdotopen.comstudent wasnot givenuserid / did notknow to useepc.useridmfa"you are the__th personive spokentoo aboutthis"no phonebycomputer"imcomputerilliterate"

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. someone trying to teams msg or email for IT help
  2. computer uptime is more than a week
  3. askes a question, gets completely non related answer
  4. angry doctor
  5. random background beeping
  6. does not know how to use their cell phone
  7. spam email
  8. why did tier 1 just spike
  9. wanting escalation when viable workaround is too inconvenient to them
  10. vdi not working
  11. someone emails the MTS All directory asking for help
  12. myedu call
  13. parent ticket open
  14. Self submitted ticket with no information and the caller wants it escalated
  15. caller is taking on speaker
  16. queue spikes right when you get back from break
  17. "ive restarted" but uptime says they didnt
  18. printer
  19. mercy connect dot open.com
  20. student was not given userid / did not know to use epc.userid
  21. mfa
  22. "you are the __th person ive spoken too about this"
  23. no phone by computer
  24. "im computer illiterate"