why didtier 1 justspikeangrydoctorsomeoneemails theMTS Alldirectoryasking for helprandombackgroundbeepingaskes aquestion, getscompletelynon relatedanswercomputeruptime ismore thana weekparentticketopenstudent wasnot givenuserid / did notknow to useepc.userid"you are the__th personive spokentoo aboutthis"printer"iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT help"imcomputerilliterate"mfavdi notworkingmercyconnectdotopen.comqueuespikes rightwhen youget backfrom breakmyeducalldoes notknow howto use theircell phoneno phonebycomputerspamemailSelf submittedticket with noinformation andthe caller wantsit escalatedwantingescalation whenviableworkaround istoo inconvenientto themcaller istaking onspeakerwhy didtier 1 justspikeangrydoctorsomeoneemails theMTS Alldirectoryasking for helprandombackgroundbeepingaskes aquestion, getscompletelynon relatedanswercomputeruptime ismore thana weekparentticketopenstudent wasnot givenuserid / did notknow to useepc.userid"you are the__th personive spokentoo aboutthis"printer"iverestarted"but uptimesays theydidntsomeonetrying toteams msgor email forIT help"imcomputerilliterate"mfavdi notworkingmercyconnectdotopen.comqueuespikes rightwhen youget backfrom breakmyeducalldoes notknow howto use theircell phoneno phonebycomputerspamemailSelf submittedticket with noinformation andthe caller wantsit escalatedwantingescalation whenviableworkaround istoo inconvenientto themcaller istaking onspeaker

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. why did tier 1 just spike
  2. angry doctor
  3. someone emails the MTS All directory asking for help
  4. random background beeping
  5. askes a question, gets completely non related answer
  6. computer uptime is more than a week
  7. parent ticket open
  8. student was not given userid / did not know to use epc.userid
  9. "you are the __th person ive spoken too about this"
  10. printer
  11. "ive restarted" but uptime says they didnt
  12. someone trying to teams msg or email for IT help
  13. "im computer illiterate"
  14. mfa
  15. vdi not working
  16. mercy connect dot open.com
  17. queue spikes right when you get back from break
  18. myedu call
  19. does not know how to use their cell phone
  20. no phone by computer
  21. spam email
  22. Self submitted ticket with no information and the caller wants it escalated
  23. wanting escalation when viable workaround is too inconvenient to them
  24. caller is taking on speaker