Mymercypatientforwardedto 3399angrydoctorSelf submittedticket with noinformation andthe caller wantsit escalatedparentticketopen"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phoneCant installcitrix onMacos X orwindows7/8/8.1trying toview currentpaystubs onmypay"I got anewphone"randombackgroundbeeping"I only havemy phone/Idont have apersonalcomputer"caller istaking onspeaker"imcomputerilliterate"mercyconnectdotopen.comwhy didtier 1 justspikewantingescalation whenviableworkaround istoo inconvenientto themmyeducallqueuespikes rightwhen youget backfrom breakno phonebycomputercomputeruptime ismore thana weeksomeonetrying toteams msgor email forIT helpselfsubmittedp1/p2someoneemails theMTS Alldirectoryasking for help"iverestarted"but uptimesays theydidntprintervdi notworkingsomeone@'s p1/p1two secsafter postingin that chatVDI callingfrom deskphone withconnectivityissues"I am callingon behalf ofdoctor.....who is in theother room"spamemailChromebook"Yes Iamdriving"WFH Calledin usingjabber andhave to restartcomputermfastudent wasnot givenuserid / did notknow to useepc.useridaskes aquestion, getscompletelynon relatedanswerMymercypatientforwardedto 3399angrydoctorSelf submittedticket with noinformation andthe caller wantsit escalatedparentticketopen"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phoneCant installcitrix onMacos X orwindows7/8/8.1trying toview currentpaystubs onmypay"I got anewphone"randombackgroundbeeping"I only havemy phone/Idont have apersonalcomputer"caller istaking onspeaker"imcomputerilliterate"mercyconnectdotopen.comwhy didtier 1 justspikewantingescalation whenviableworkaround istoo inconvenientto themmyeducallqueuespikes rightwhen youget backfrom breakno phonebycomputercomputeruptime ismore thana weeksomeonetrying toteams msgor email forIT helpselfsubmittedp1/p2someoneemails theMTS Alldirectoryasking for help"iverestarted"but uptimesays theydidntprintervdi notworkingsomeone@'s p1/p1two secsafter postingin that chatVDI callingfrom deskphone withconnectivityissues"I am callingon behalf ofdoctor.....who is in theother room"spamemailChromebook"Yes Iamdriving"WFH Calledin usingjabber andhave to restartcomputermfastudent wasnot givenuserid / did notknow to useepc.useridaskes aquestion, getscompletelynon relatedanswer

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mymercy patient forwarded to 3399
  2. angry doctor
  3. Self submitted ticket with no information and the caller wants it escalated
  4. parent ticket open
  5. "you are the __th person ive spoken too about this"
  6. does not know how to use their cell phone
  7. Cant install citrix on Macos X or windows 7/8/8.1
  8. trying to view current paystubs on mypay
  9. "I got a new phone"
  10. random background beeping
  11. "I only have my phone/I dont have a personal computer"
  12. caller is taking on speaker
  13. "im computer illiterate"
  14. mercy connect dot open.com
  15. why did tier 1 just spike
  16. wanting escalation when viable workaround is too inconvenient to them
  17. myedu call
  18. queue spikes right when you get back from break
  19. no phone by computer
  20. computer uptime is more than a week
  21. someone trying to teams msg or email for IT help
  22. self submitted p1/p2
  23. someone emails the MTS All directory asking for help
  24. "ive restarted" but uptime says they didnt
  25. printer
  26. vdi not working
  27. someone @'s p1/p1 two secs after posting in that chat
  28. VDI calling from desk phone with connectivity issues
  29. "I am calling on behalf of doctor..... who is in the other room"
  30. spam email
  31. Chromebook
  32. "Yes I am driving"
  33. WFH Called in using jabber and have to restart computer
  34. mfa
  35. student was not given userid / did not know to use epc.userid
  36. askes a question, gets completely non related answer