Mymercypatientforwardedto 3399someone@'s p1/p1two secsafter postingin that chat"I only havemy phone/Idont have apersonalcomputer"angrydoctorCant installcitrix onMacos X orwindows7/8/8.1no phonebycomputerprintersomeoneemails theMTS Alldirectoryasking for helprandombackgroundbeeping"Yes Iamdriving"queuespikes rightwhen youget backfrom breakdoes notknow howto use theircell phoneChromebookVDI callingfrom deskphone withconnectivityissuesmfaSelf submittedticket with noinformation andthe caller wantsit escalatedstudent wasnot givenuserid / did notknow to useepc.useridtrying toview currentpaystubs onmypayvdi notworkingparentticketopen"you are the__th personive spokentoo aboutthis""iverestarted"but uptimesays theydidntWFH Calledin usingjabber andhave to restartcomputer"I got anewphone"mercyconnectdotopen.comwhy didtier 1 justspikeaskes aquestion, getscompletelynon relatedanswerwantingescalation whenviableworkaround istoo inconvenientto them"imcomputerilliterate"spamemail"I am callingon behalf ofdoctor.....who is in theother room"computeruptime ismore thana weekselfsubmittedp1/p2caller istaking onspeakermyeducallsomeonetrying toteams msgor email forIT helpMymercypatientforwardedto 3399someone@'s p1/p1two secsafter postingin that chat"I only havemy phone/Idont have apersonalcomputer"angrydoctorCant installcitrix onMacos X orwindows7/8/8.1no phonebycomputerprintersomeoneemails theMTS Alldirectoryasking for helprandombackgroundbeeping"Yes Iamdriving"queuespikes rightwhen youget backfrom breakdoes notknow howto use theircell phoneChromebookVDI callingfrom deskphone withconnectivityissuesmfaSelf submittedticket with noinformation andthe caller wantsit escalatedstudent wasnot givenuserid / did notknow to useepc.useridtrying toview currentpaystubs onmypayvdi notworkingparentticketopen"you are the__th personive spokentoo aboutthis""iverestarted"but uptimesays theydidntWFH Calledin usingjabber andhave to restartcomputer"I got anewphone"mercyconnectdotopen.comwhy didtier 1 justspikeaskes aquestion, getscompletelynon relatedanswerwantingescalation whenviableworkaround istoo inconvenientto them"imcomputerilliterate"spamemail"I am callingon behalf ofdoctor.....who is in theother room"computeruptime ismore thana weekselfsubmittedp1/p2caller istaking onspeakermyeducallsomeonetrying toteams msgor email forIT help

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Mymercy patient forwarded to 3399
  2. someone @'s p1/p1 two secs after posting in that chat
  3. "I only have my phone/I dont have a personal computer"
  4. angry doctor
  5. Cant install citrix on Macos X or windows 7/8/8.1
  6. no phone by computer
  7. printer
  8. someone emails the MTS All directory asking for help
  9. random background beeping
  10. "Yes I am driving"
  11. queue spikes right when you get back from break
  12. does not know how to use their cell phone
  13. Chromebook
  14. VDI calling from desk phone with connectivity issues
  15. mfa
  16. Self submitted ticket with no information and the caller wants it escalated
  17. student was not given userid / did not know to use epc.userid
  18. trying to view current paystubs on mypay
  19. vdi not working
  20. parent ticket open
  21. "you are the __th person ive spoken too about this"
  22. "ive restarted" but uptime says they didnt
  23. WFH Called in using jabber and have to restart computer
  24. "I got a new phone"
  25. mercy connect dot open.com
  26. why did tier 1 just spike
  27. askes a question, gets completely non related answer
  28. wanting escalation when viable workaround is too inconvenient to them
  29. "im computer illiterate"
  30. spam email
  31. "I am calling on behalf of doctor..... who is in the other room"
  32. computer uptime is more than a week
  33. self submitted p1/p2
  34. caller is taking on speaker
  35. myedu call
  36. someone trying to teams msg or email for IT help