wantingescalation whenviableworkaround istoo inconvenientto themmyeducall"I got anewphone"no phonebycomputerwhy didtier 1 justspikesomeoneemails theMTS Alldirectoryasking for help"I only havemy phone/Idont have apersonalcomputer"Mymercypatientforwardedto 3399"you are the__th personive spokentoo aboutthis"Self submittedticket with noinformation andthe caller wantsit escalateddoes notknow howto use theircell phoneprinterChromebookselfsubmittedp1/p2Cant installcitrix onMacos X orwindows7/8/8.1mercyconnectdotopen.comstudent wasnot givenuserid / did notknow to useepc.useridsomeonetrying toteams msgor email forIT helprandombackgroundbeepingangrydoctorsomeone@'s p1/p1two secsafter postingin that chataskes aquestion, getscompletelynon relatedanswercomputeruptime ismore thana weekmfaWFH Calledin usingjabber andhave to restartcomputerqueuespikes rightwhen youget backfrom breakvdi notworkingtrying toview currentpaystubs onmypayVDI callingfrom deskphone withconnectivityissues"Yes Iamdriving"parentticketopen"imcomputerilliterate"caller istaking onspeakerspamemail"iverestarted"but uptimesays theydidnt"I am callingon behalf ofdoctor.....who is in theother room"wantingescalation whenviableworkaround istoo inconvenientto themmyeducall"I got anewphone"no phonebycomputerwhy didtier 1 justspikesomeoneemails theMTS Alldirectoryasking for help"I only havemy phone/Idont have apersonalcomputer"Mymercypatientforwardedto 3399"you are the__th personive spokentoo aboutthis"Self submittedticket with noinformation andthe caller wantsit escalateddoes notknow howto use theircell phoneprinterChromebookselfsubmittedp1/p2Cant installcitrix onMacos X orwindows7/8/8.1mercyconnectdotopen.comstudent wasnot givenuserid / did notknow to useepc.useridsomeonetrying toteams msgor email forIT helprandombackgroundbeepingangrydoctorsomeone@'s p1/p1two secsafter postingin that chataskes aquestion, getscompletelynon relatedanswercomputeruptime ismore thana weekmfaWFH Calledin usingjabber andhave to restartcomputerqueuespikes rightwhen youget backfrom breakvdi notworkingtrying toview currentpaystubs onmypayVDI callingfrom deskphone withconnectivityissues"Yes Iamdriving"parentticketopen"imcomputerilliterate"caller istaking onspeakerspamemail"iverestarted"but uptimesays theydidnt"I am callingon behalf ofdoctor.....who is in theother room"

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. wanting escalation when viable workaround is too inconvenient to them
  2. myedu call
  3. "I got a new phone"
  4. no phone by computer
  5. why did tier 1 just spike
  6. someone emails the MTS All directory asking for help
  7. "I only have my phone/I dont have a personal computer"
  8. Mymercy patient forwarded to 3399
  9. "you are the __th person ive spoken too about this"
  10. Self submitted ticket with no information and the caller wants it escalated
  11. does not know how to use their cell phone
  12. printer
  13. Chromebook
  14. self submitted p1/p2
  15. Cant install citrix on Macos X or windows 7/8/8.1
  16. mercy connect dot open.com
  17. student was not given userid / did not know to use epc.userid
  18. someone trying to teams msg or email for IT help
  19. random background beeping
  20. angry doctor
  21. someone @'s p1/p1 two secs after posting in that chat
  22. askes a question, gets completely non related answer
  23. computer uptime is more than a week
  24. mfa
  25. WFH Called in using jabber and have to restart computer
  26. queue spikes right when you get back from break
  27. vdi not working
  28. trying to view current paystubs on mypay
  29. VDI calling from desk phone with connectivity issues
  30. "Yes I am driving"
  31. parent ticket open
  32. "im computer illiterate"
  33. caller is taking on speaker
  34. spam email
  35. "ive restarted" but uptime says they didnt
  36. "I am calling on behalf of doctor..... who is in the other room"