"I only havemy phone/Idont have apersonalcomputer""you are the__th personive spokentoo aboutthis"mercyconnectdotopen.comrandombackgroundbeepingno phonebycomputermyeducallsomeonetrying toteams msgor email forIT helpcaller istaking onspeakerselfsubmittedp1/p2"I got anewphone"spamemailqueuespikes rightwhen youget backfrom break"imcomputerilliterate"someone@'s p1/p1two secsafter postingin that chatSelf submittedticket with noinformation andthe caller wantsit escalated"iverestarted"but uptimesays theydidntcomputeruptime ismore thana weekangrydoctorprinterChromebookwantingescalation whenviableworkaround istoo inconvenientto themvdi notworkingWFH Calledin usingjabber andhave to restartcomputerVDI callingfrom deskphone withconnectivityissuesdoes notknow howto use theircell phone"Yes Iamdriving"Cant installcitrix onMacos X orwindows7/8/8.1student wasnot givenuserid / did notknow to useepc.useridmfatrying toview currentpaystubs onmypaysomeoneemails theMTS Alldirectoryasking for helpMymercypatientforwardedto 3399parentticketopenwhy didtier 1 justspike"I am callingon behalf ofdoctor.....who is in theother room"askes aquestion, getscompletelynon relatedanswer"I only havemy phone/Idont have apersonalcomputer""you are the__th personive spokentoo aboutthis"mercyconnectdotopen.comrandombackgroundbeepingno phonebycomputermyeducallsomeonetrying toteams msgor email forIT helpcaller istaking onspeakerselfsubmittedp1/p2"I got anewphone"spamemailqueuespikes rightwhen youget backfrom break"imcomputerilliterate"someone@'s p1/p1two secsafter postingin that chatSelf submittedticket with noinformation andthe caller wantsit escalated"iverestarted"but uptimesays theydidntcomputeruptime ismore thana weekangrydoctorprinterChromebookwantingescalation whenviableworkaround istoo inconvenientto themvdi notworkingWFH Calledin usingjabber andhave to restartcomputerVDI callingfrom deskphone withconnectivityissuesdoes notknow howto use theircell phone"Yes Iamdriving"Cant installcitrix onMacos X orwindows7/8/8.1student wasnot givenuserid / did notknow to useepc.useridmfatrying toview currentpaystubs onmypaysomeoneemails theMTS Alldirectoryasking for helpMymercypatientforwardedto 3399parentticketopenwhy didtier 1 justspike"I am callingon behalf ofdoctor.....who is in theother room"askes aquestion, getscompletelynon relatedanswer

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I only have my phone/I dont have a personal computer"
  2. "you are the __th person ive spoken too about this"
  3. mercy connect dot open.com
  4. random background beeping
  5. no phone by computer
  6. myedu call
  7. someone trying to teams msg or email for IT help
  8. caller is taking on speaker
  9. self submitted p1/p2
  10. "I got a new phone"
  11. spam email
  12. queue spikes right when you get back from break
  13. "im computer illiterate"
  14. someone @'s p1/p1 two secs after posting in that chat
  15. Self submitted ticket with no information and the caller wants it escalated
  16. "ive restarted" but uptime says they didnt
  17. computer uptime is more than a week
  18. angry doctor
  19. printer
  20. Chromebook
  21. wanting escalation when viable workaround is too inconvenient to them
  22. vdi not working
  23. WFH Called in using jabber and have to restart computer
  24. VDI calling from desk phone with connectivity issues
  25. does not know how to use their cell phone
  26. "Yes I am driving"
  27. Cant install citrix on Macos X or windows 7/8/8.1
  28. student was not given userid / did not know to use epc.userid
  29. mfa
  30. trying to view current paystubs on mypay
  31. someone emails the MTS All directory asking for help
  32. Mymercy patient forwarded to 3399
  33. parent ticket open
  34. why did tier 1 just spike
  35. "I am calling on behalf of doctor..... who is in the other room"
  36. askes a question, gets completely non related answer