printercaller istaking onspeakerselfsubmittedp1/p2wantingescalation whenviableworkaround istoo inconvenientto themmyeducallaskes aquestion, getscompletelynon relatedanswer"I am callingon behalf ofdoctor.....who is in theother room""I only havemy phone/Idont have apersonalcomputer""Yes Iamdriving""imcomputerilliterate"Self submittedticket with noinformation andthe caller wantsit escalatedspamemailno phonebycomputer"you are the__th personive spokentoo aboutthis"Cant installcitrix onMacos X orwindows7/8/8.1"iverestarted"but uptimesays theydidntvdi notworkingqueuespikes rightwhen youget backfrom break"I got anewphone"angrydoctorparentticketopenstudent wasnot givenuserid / did notknow to useepc.useridmfaVDI callingfrom deskphone withconnectivityissuesrandombackgroundbeepingsomeonetrying toteams msgor email forIT helpdoes notknow howto use theircell phonesomeone@'s p1/p1two secsafter postingin that chatChromebooksomeoneemails theMTS Alldirectoryasking for helpwhy didtier 1 justspikemercyconnectdotopen.comWFH Calledin usingjabber andhave to restartcomputerMymercypatientforwardedto 3399computeruptime ismore thana weektrying toview currentpaystubs onmypayprintercaller istaking onspeakerselfsubmittedp1/p2wantingescalation whenviableworkaround istoo inconvenientto themmyeducallaskes aquestion, getscompletelynon relatedanswer"I am callingon behalf ofdoctor.....who is in theother room""I only havemy phone/Idont have apersonalcomputer""Yes Iamdriving""imcomputerilliterate"Self submittedticket with noinformation andthe caller wantsit escalatedspamemailno phonebycomputer"you are the__th personive spokentoo aboutthis"Cant installcitrix onMacos X orwindows7/8/8.1"iverestarted"but uptimesays theydidntvdi notworkingqueuespikes rightwhen youget backfrom break"I got anewphone"angrydoctorparentticketopenstudent wasnot givenuserid / did notknow to useepc.useridmfaVDI callingfrom deskphone withconnectivityissuesrandombackgroundbeepingsomeonetrying toteams msgor email forIT helpdoes notknow howto use theircell phonesomeone@'s p1/p1two secsafter postingin that chatChromebooksomeoneemails theMTS Alldirectoryasking for helpwhy didtier 1 justspikemercyconnectdotopen.comWFH Calledin usingjabber andhave to restartcomputerMymercypatientforwardedto 3399computeruptime ismore thana weektrying toview currentpaystubs onmypay

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. printer
  2. caller is taking on speaker
  3. self submitted p1/p2
  4. wanting escalation when viable workaround is too inconvenient to them
  5. myedu call
  6. askes a question, gets completely non related answer
  7. "I am calling on behalf of doctor..... who is in the other room"
  8. "I only have my phone/I dont have a personal computer"
  9. "Yes I am driving"
  10. "im computer illiterate"
  11. Self submitted ticket with no information and the caller wants it escalated
  12. spam email
  13. no phone by computer
  14. "you are the __th person ive spoken too about this"
  15. Cant install citrix on Macos X or windows 7/8/8.1
  16. "ive restarted" but uptime says they didnt
  17. vdi not working
  18. queue spikes right when you get back from break
  19. "I got a new phone"
  20. angry doctor
  21. parent ticket open
  22. student was not given userid / did not know to use epc.userid
  23. mfa
  24. VDI calling from desk phone with connectivity issues
  25. random background beeping
  26. someone trying to teams msg or email for IT help
  27. does not know how to use their cell phone
  28. someone @'s p1/p1 two secs after posting in that chat
  29. Chromebook
  30. someone emails the MTS All directory asking for help
  31. why did tier 1 just spike
  32. mercy connect dot open.com
  33. WFH Called in using jabber and have to restart computer
  34. Mymercy patient forwarded to 3399
  35. computer uptime is more than a week
  36. trying to view current paystubs on mypay