someoneemails theMTS Alldirectoryasking for helpSelf submittedticket with noinformation andthe caller wantsit escalatedrandombackgroundbeepingselfsubmittedp1/p2vdi notworkingparentticketopencomputeruptime ismore thana weekprinterangrydoctorChromebookno phonebycomputer"you are the__th personive spokentoo aboutthis"WFH Calledin usingjabber andhave to restartcomputer"I only havemy phone/Idont have apersonalcomputer"trying toview currentpaystubs onmypaydoes notknow howto use theircell phonecaller istaking onspeaker"iverestarted"but uptimesays theydidntwhy didtier 1 justspikeVDI callingfrom deskphone withconnectivityissuesMymercypatientforwardedto 3399someonetrying toteams msgor email forIT help"imcomputerilliterate"spamemailsomeone@'s p1/p1two secsafter postingin that chataskes aquestion, getscompletelynon relatedanswermyeducallmercyconnectdotopen.com"Yes Iamdriving"queuespikes rightwhen youget backfrom breakstudent wasnot givenuserid / did notknow to useepc.useridwantingescalation whenviableworkaround istoo inconvenientto themCant installcitrix onMacos X orwindows7/8/8.1"I got anewphone"mfa"I am callingon behalf ofdoctor.....who is in theother room"someoneemails theMTS Alldirectoryasking for helpSelf submittedticket with noinformation andthe caller wantsit escalatedrandombackgroundbeepingselfsubmittedp1/p2vdi notworkingparentticketopencomputeruptime ismore thana weekprinterangrydoctorChromebookno phonebycomputer"you are the__th personive spokentoo aboutthis"WFH Calledin usingjabber andhave to restartcomputer"I only havemy phone/Idont have apersonalcomputer"trying toview currentpaystubs onmypaydoes notknow howto use theircell phonecaller istaking onspeaker"iverestarted"but uptimesays theydidntwhy didtier 1 justspikeVDI callingfrom deskphone withconnectivityissuesMymercypatientforwardedto 3399someonetrying toteams msgor email forIT help"imcomputerilliterate"spamemailsomeone@'s p1/p1two secsafter postingin that chataskes aquestion, getscompletelynon relatedanswermyeducallmercyconnectdotopen.com"Yes Iamdriving"queuespikes rightwhen youget backfrom breakstudent wasnot givenuserid / did notknow to useepc.useridwantingescalation whenviableworkaround istoo inconvenientto themCant installcitrix onMacos X orwindows7/8/8.1"I got anewphone"mfa"I am callingon behalf ofdoctor.....who is in theother room"

Service Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. someone emails the MTS All directory asking for help
  2. Self submitted ticket with no information and the caller wants it escalated
  3. random background beeping
  4. self submitted p1/p2
  5. vdi not working
  6. parent ticket open
  7. computer uptime is more than a week
  8. printer
  9. angry doctor
  10. Chromebook
  11. no phone by computer
  12. "you are the __th person ive spoken too about this"
  13. WFH Called in using jabber and have to restart computer
  14. "I only have my phone/I dont have a personal computer"
  15. trying to view current paystubs on mypay
  16. does not know how to use their cell phone
  17. caller is taking on speaker
  18. "ive restarted" but uptime says they didnt
  19. why did tier 1 just spike
  20. VDI calling from desk phone with connectivity issues
  21. Mymercy patient forwarded to 3399
  22. someone trying to teams msg or email for IT help
  23. "im computer illiterate"
  24. spam email
  25. someone @'s p1/p1 two secs after posting in that chat
  26. askes a question, gets completely non related answer
  27. myedu call
  28. mercy connect dot open.com
  29. "Yes I am driving"
  30. queue spikes right when you get back from break
  31. student was not given userid / did not know to use epc.userid
  32. wanting escalation when viable workaround is too inconvenient to them
  33. Cant install citrix on Macos X or windows 7/8/8.1
  34. "I got a new phone"
  35. mfa
  36. "I am calling on behalf of doctor..... who is in the other room"