someonetrying toteams msgor email forIT helpaskes aquestion, getscompletelynon relatedanswerstudent wasnot givenuserid / did notknow to useepc.useridspells outcommonname"i just gotback fromleave"onboardinggiving outoutdatedinfoWFH Calledin usingjabber andhave to restartcomputer"I got anewphone""my classstarts in5mins"did not spelluniquelyspelledname"I am callingon behalf ofdoctor.....who is in theother room"does notknow howto use theircell phoneHORRENDOUSname spelling"Yes Iamdriving"myeducall"imcallingfor ____"selfsubmittedp1/p2randombackgroundbeepingSelf submittedticket with noinformation andthe caller wantsit escalatedwantingescalation whenviableworkaround istoo inconvenientto themnew hiregivenwronginformationangrydoctortrying toview currentpaystubs onmypay"imcomputerilliterate"no phonebycomputerqueuespikes rightwhen youget backfrom breakwhy didtier 1 justspikeChromebookspamemailmfasomeoneemails theMTS Alldirectoryasking for helpmercyconnectdotopen.com"iverestarted"but uptimesays theydidntCant installcitrix onMacos X orwindows7/8/8.1caller istaking onspeakervdi notworking"you are the__th personive spokentoo aboutthis"someone@'s p1/p1two secsafter postingin that chatcomputeruptime ismore thana week"I only havemy phone/Idont have apersonalcomputer"printercaller hasno ideawhat theyare doingparentticketopenMymercypatientforwardedto 3399someonetrying toteams msgor email forIT helpaskes aquestion, getscompletelynon relatedanswerstudent wasnot givenuserid / did notknow to useepc.useridspells outcommonname"i just gotback fromleave"onboardinggiving outoutdatedinfoWFH Calledin usingjabber andhave to restartcomputer"I got anewphone""my classstarts in5mins"did not spelluniquelyspelledname"I am callingon behalf ofdoctor.....who is in theother room"does notknow howto use theircell phoneHORRENDOUSname spelling"Yes Iamdriving"myeducall"imcallingfor ____"selfsubmittedp1/p2randombackgroundbeepingSelf submittedticket with noinformation andthe caller wantsit escalatedwantingescalation whenviableworkaround istoo inconvenientto themnew hiregivenwronginformationangrydoctortrying toview currentpaystubs onmypay"imcomputerilliterate"no phonebycomputerqueuespikes rightwhen youget backfrom breakwhy didtier 1 justspikeChromebookspamemailmfasomeoneemails theMTS Alldirectoryasking for helpmercyconnectdotopen.com"iverestarted"but uptimesays theydidntCant installcitrix onMacos X orwindows7/8/8.1caller istaking onspeakervdi notworking"you are the__th personive spokentoo aboutthis"someone@'s p1/p1two secsafter postingin that chatcomputeruptime ismore thana week"I only havemy phone/Idont have apersonalcomputer"printercaller hasno ideawhat theyare doingparentticketopenMymercypatientforwardedto 3399

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. someone trying to teams msg or email for IT help
  2. askes a question, gets completely non related answer
  3. student was not given userid / did not know to use epc.userid
  4. spells out common name
  5. "i just got back from leave"
  6. onboarding giving out outdated info
  7. WFH Called in using jabber and have to restart computer
  8. "I got a new phone"
  9. "my class starts in 5mins"
  10. did not spell uniquely spelled name
  11. "I am calling on behalf of doctor..... who is in the other room"
  12. does not know how to use their cell phone
  13. HORRENDOUS name spelling
  14. "Yes I am driving"
  15. myedu call
  16. "im calling for ____"
  17. self submitted p1/p2
  18. random background beeping
  19. Self submitted ticket with no information and the caller wants it escalated
  20. wanting escalation when viable workaround is too inconvenient to them
  21. new hire given wrong information
  22. angry doctor
  23. trying to view current paystubs on mypay
  24. "im computer illiterate"
  25. no phone by computer
  26. queue spikes right when you get back from break
  27. why did tier 1 just spike
  28. Chromebook
  29. spam email
  30. mfa
  31. someone emails the MTS All directory asking for help
  32. mercy connect dot open.com
  33. "ive restarted" but uptime says they didnt
  34. Cant install citrix on Macos X or windows 7/8/8.1
  35. caller is taking on speaker
  36. vdi not working
  37. "you are the __th person ive spoken too about this"
  38. someone @'s p1/p1 two secs after posting in that chat
  39. computer uptime is more than a week
  40. "I only have my phone/I dont have a personal computer"
  41. printer
  42. caller has no idea what they are doing
  43. parent ticket open
  44. Mymercy patient forwarded to 3399