Assisted w/ checking PP dispute online properly handled new app decline call Eliminated PP/PPC confusion Took a dispute by phone Didn't take VTO Properly took payment allocation Properly voided transaction Linked/delinked acct for customer Implemented a GREAT tone Updated info on acct using KBA Advised customer of option to email us Used Risk Model talkoff Properly consolidated acct Assisted w/ disabling auto pay Properly took fraud report Saved an account (cls acct call) Advised customer of dispute self service (PP) Received a customer compliment properly handled 3rd party unauth call Assisted w/ password reset Used polite interruption Properly took a payment deescalated a call Assisted customer w/ tran Assisted w/ checking PP dispute online properly handled new app decline call Eliminated PP/PPC confusion Took a dispute by phone Didn't take VTO Properly took payment allocation Properly voided transaction Linked/delinked acct for customer Implemented a GREAT tone Updated info on acct using KBA Advised customer of option to email us Used Risk Model talkoff Properly consolidated acct Assisted w/ disabling auto pay Properly took fraud report Saved an account (cls acct call) Advised customer of dispute self service (PP) Received a customer compliment properly handled 3rd party unauth call Assisted w/ password reset Used polite interruption Properly took a payment deescalated a call Assisted customer w/ tran
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Assisted w/ checking PP dispute online
properly handled new app decline call
Eliminated PP/PPC confusion
Took a dispute by phone
Didn't take VTO
Properly took payment allocation
Properly voided transaction
Linked/delinked acct for customer
Implemented a GREAT tone
Updated info on acct using KBA
Advised customer of option to email us
Used Risk Model talkoff
Properly consolidated acct
Assisted w/ disabling auto pay
Properly took fraud report
Saved an account
(cls acct call)
Advised customer of dispute self service (PP)
Received a customer compliment
properly handled 3rd party unauth call
Assisted w/ password reset
Used polite interruption
Properly took a payment
deescalated
a call
Assisted customer w/ tran