properly handled 3rd party unauth call Advised customer of dispute self service (PP) Updated info on acct using KBA Implemented a GREAT tone Took a dispute by phone Assisted w/ checking PP dispute online Properly voided transaction Used polite interruption Saved an account (cls acct call) Advised customer of option to email us Received a customer compliment Properly took a payment properly handled new app decline call deescalated a call Properly consolidated acct Assisted w/ disabling auto pay Didn't take VTO Assisted customer w/ tran Linked/delinked acct for customer Assisted w/ password reset Eliminated PP/PPC confusion Properly took fraud report Properly took payment allocation Used Risk Model talkoff properly handled 3rd party unauth call Advised customer of dispute self service (PP) Updated info on acct using KBA Implemented a GREAT tone Took a dispute by phone Assisted w/ checking PP dispute online Properly voided transaction Used polite interruption Saved an account (cls acct call) Advised customer of option to email us Received a customer compliment Properly took a payment properly handled new app decline call deescalated a call Properly consolidated acct Assisted w/ disabling auto pay Didn't take VTO Assisted customer w/ tran Linked/delinked acct for customer Assisted w/ password reset Eliminated PP/PPC confusion Properly took fraud report Properly took payment allocation Used Risk Model talkoff
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
properly handled 3rd party unauth call
Advised customer of dispute self service (PP)
Updated info on acct using KBA
Implemented a GREAT tone
Took a dispute by phone
Assisted w/ checking PP dispute online
Properly voided transaction
Used polite interruption
Saved an account
(cls acct call)
Advised customer of option to email us
Received a customer compliment
Properly took a payment
properly handled new app decline call
deescalated
a call
Properly consolidated acct
Assisted w/ disabling auto pay
Didn't take VTO
Assisted customer w/ tran
Linked/delinked acct for customer
Assisted w/ password reset
Eliminated PP/PPC confusion
Properly took fraud report
Properly took payment allocation
Used Risk Model talkoff