Properly consolidated acct Properly took payment allocation Advised customer of dispute self service (PP) Used Risk Model talkoff properly handled new app decline call Advised customer of option to email us Saved an account (cls acct call) Used polite interruption Assisted customer w/ tran Didn't take VTO Updated info on acct using KBA deescalated a call Assisted w/ password reset properly handled 3rd party unauth call Took a dispute by phone Properly took fraud report Assisted w/ checking PP dispute online Linked/delinked acct for customer Received a customer compliment Properly voided transaction Assisted w/ disabling auto pay Implemented a GREAT tone Properly took a payment Eliminated PP/PPC confusion Properly consolidated acct Properly took payment allocation Advised customer of dispute self service (PP) Used Risk Model talkoff properly handled new app decline call Advised customer of option to email us Saved an account (cls acct call) Used polite interruption Assisted customer w/ tran Didn't take VTO Updated info on acct using KBA deescalated a call Assisted w/ password reset properly handled 3rd party unauth call Took a dispute by phone Properly took fraud report Assisted w/ checking PP dispute online Linked/delinked acct for customer Received a customer compliment Properly voided transaction Assisted w/ disabling auto pay Implemented a GREAT tone Properly took a payment Eliminated PP/PPC confusion
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Properly consolidated acct
Properly took payment allocation
Advised customer of dispute self service (PP)
Used Risk Model talkoff
properly handled new app decline call
Advised customer of option to email us
Saved an account
(cls acct call)
Used polite interruption
Assisted customer w/ tran
Didn't take VTO
Updated info on acct using KBA
deescalated
a call
Assisted w/ password reset
properly handled 3rd party unauth call
Took a dispute by phone
Properly took fraud report
Assisted w/ checking PP dispute online
Linked/delinked acct for customer
Received a customer compliment
Properly voided transaction
Assisted w/ disabling auto pay
Implemented a GREAT tone
Properly took a payment
Eliminated PP/PPC confusion