Advisedcustomerof optionto email usReceived acustomercomplimentAssisted w/checkingPP disputeonlineProperlyvoidedtransactionproperlyhandlednew appdecline callproperlyhandled3rd partyunauth calldeescalateda callAssistedw/passwordresetImplementeda GREATtoneEliminatedPP/PPCconfusionTook adispute byphoneProperlytook apaymentAssistedcustomerw/ tranProperlyconsolidatedacctLinked/delinkedacct forcustomerSaved anaccount(cls acctcall)Used RiskModeltalkoffProperlytookpaymentallocationUpdatedinfo onacct usingKBADidn'ttakeVTOAssistedw/disablingauto payUsedpoliteinterruptionProperlytook fraudreportAdvisedcustomer ofdispute selfservice (PP)Advisedcustomerof optionto email usReceived acustomercomplimentAssisted w/checkingPP disputeonlineProperlyvoidedtransactionproperlyhandlednew appdecline callproperlyhandled3rd partyunauth calldeescalateda callAssistedw/passwordresetImplementeda GREATtoneEliminatedPP/PPCconfusionTook adispute byphoneProperlytook apaymentAssistedcustomerw/ tranProperlyconsolidatedacctLinked/delinkedacct forcustomerSaved anaccount(cls acctcall)Used RiskModeltalkoffProperlytookpaymentallocationUpdatedinfo onacct usingKBADidn'ttakeVTOAssistedw/disablingauto payUsedpoliteinterruptionProperlytook fraudreportAdvisedcustomer ofdispute selfservice (PP)

PayPal Credit Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Advised customer of option to email us
  2. Received a customer compliment
  3. Assisted w/ checking PP dispute online
  4. Properly voided transaction
  5. properly handled new app decline call
  6. properly handled 3rd party unauth call
  7. deescalated a call
  8. Assisted w/ password reset
  9. Implemented a GREAT tone
  10. Eliminated PP/PPC confusion
  11. Took a dispute by phone
  12. Properly took a payment
  13. Assisted customer w/ tran
  14. Properly consolidated acct
  15. Linked/delinked acct for customer
  16. Saved an account (cls acct call)
  17. Used Risk Model talkoff
  18. Properly took payment allocation
  19. Updated info on acct using KBA
  20. Didn't take VTO
  21. Assisted w/ disabling auto pay
  22. Used polite interruption
  23. Properly took fraud report
  24. Advised customer of dispute self service (PP)