Advised customer of dispute self service (PP) Assisted w/ password reset Assisted w/ checking PP dispute online Properly voided transaction Updated info on acct using KBA Took a dispute by phone Received a customer compliment Eliminated PP/PPC confusion properly handled 3rd party unauth call Properly took a payment Didn't take VTO Used polite interruption deescalated a call Linked/delinked acct for customer Used Risk Model talkoff properly handled new app decline call Properly took fraud report Assisted w/ disabling auto pay Assisted customer w/ tran Properly took payment allocation Advised customer of option to email us Properly consolidated acct Implemented a GREAT tone Saved an account (cls acct call) Advised customer of dispute self service (PP) Assisted w/ password reset Assisted w/ checking PP dispute online Properly voided transaction Updated info on acct using KBA Took a dispute by phone Received a customer compliment Eliminated PP/PPC confusion properly handled 3rd party unauth call Properly took a payment Didn't take VTO Used polite interruption deescalated a call Linked/delinked acct for customer Used Risk Model talkoff properly handled new app decline call Properly took fraud report Assisted w/ disabling auto pay Assisted customer w/ tran Properly took payment allocation Advised customer of option to email us Properly consolidated acct Implemented a GREAT tone Saved an account (cls acct call)
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Advised customer of dispute self service (PP)
Assisted w/ password reset
Assisted w/ checking PP dispute online
Properly voided transaction
Updated info on acct using KBA
Took a dispute by phone
Received a customer compliment
Eliminated PP/PPC confusion
properly handled 3rd party unauth call
Properly took a payment
Didn't take VTO
Used polite interruption
deescalated
a call
Linked/delinked acct for customer
Used Risk Model talkoff
properly handled new app decline call
Properly took fraud report
Assisted w/ disabling auto pay
Assisted customer w/ tran
Properly took payment allocation
Advised customer of option to email us
Properly consolidated acct
Implemented a GREAT tone
Saved an account
(cls acct call)