This bingo card has a free space and 24 words: Saved an account (cls acct call), Assisted w/ disabling auto pay, Used Risk Model talkoff, Assisted w/ password reset, Updated info on acct using KBA, Received a customer compliment, Linked/delinked acct for customer, Eliminated PP/PPC confusion, Took a dispute by phone, Used polite interruption, Properly took a payment, Assisted customer w/ tran, deescalated a call, Properly consolidated acct, Advised customer of dispute self service (PP), properly handled new app decline call, Properly took fraud report, Implemented a GREAT tone, properly handled 3rd party unauth call, Advised customer of option to email us, Properly took payment allocation, Assisted w/ checking PP dispute online, Properly voided transaction and Didn't take VTO.
CUSTOMER SERVICE WEEK CSC | Collections BINGO! | CUSTOMER SERVICE WEEK - CSC | Notation BINGO | Bingo
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