(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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The Provider said to reschedule
Doesn't want to take their sick kid to Urgent Care or the ER
Says they didn't know about the move
Doesn't want to take their kid out of school
Parent cancels appt. b/c they can't bring in more than one kid at the same time
You offer the next available appt. and the parent wants to call back
Asks about a waitlist
On their way to get their kid from school
No
Show
"I've never been late before!"
"Can I wait for the provider?"
Stuck
in
Traffic
Late parent gets mad at you for politely telling them they need to reschedule b/c they were late
"I've had this appointment booked for months!"
"I've been coming here for years..."
Wants to pre-book a zone appt. for the following week b/c what's available doesn't work for their schedule
Old Office
"Are any of the Doctors available?"
Cancels b/c they don't want to wait for their late appt. time that they asked for
Refuses to see another provider with earlier availability
Parent agrees to book appt. and then cancels by the end of the conversation
