It could'vebeen aPortalMessageCancels b/cthey don't wantto wait for theirlate appt. timethat they askedfor"I'veneverbeen latebefore!"OldOfficeChronicLatenessAsksabout awaitlistLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateDoesn'twant to taketheir kid outof schoolParent agreesto book appt.and thencancels by theend of theconversationRefuses tosee anotherprovider withearlieravailabilityDoesn't wantto take theirsick kid toUrgent Careor the ER"Can Iwait fortheprovider?"Parent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeStuckinTrafficTheProvidersaid toreschedule"I've beencominghere foryears..."On theirway to gettheir kidfrom schoolThe otherparentbrings thekid"I've had thisappointmentbooked formonths!"You offer thenext availableappt. and theparent wantsto call back"Are any oftheDoctorsavailable?"Wants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleNoShowSays theydidn't knowabout themoveIt could'vebeen aPortalMessageCancels b/cthey don't wantto wait for theirlate appt. timethat they askedfor"I'veneverbeen latebefore!"OldOfficeChronicLatenessAsksabout awaitlistLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateDoesn'twant to taketheir kid outof schoolParent agreesto book appt.and thencancels by theend of theconversationRefuses tosee anotherprovider withearlieravailabilityDoesn't wantto take theirsick kid toUrgent Careor the ER"Can Iwait fortheprovider?"Parent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeStuckinTrafficTheProvidersaid toreschedule"I've beencominghere foryears..."On theirway to gettheir kidfrom schoolThe otherparentbrings thekid"I've had thisappointmentbooked formonths!"You offer thenext availableappt. and theparent wantsto call back"Are any oftheDoctorsavailable?"Wants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleNoShowSays theydidn't knowabout themove

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It could've been a Portal Message
  2. Cancels b/c they don't want to wait for their late appt. time that they asked for
  3. "I've never been late before!"
  4. Old Office
  5. Chronic Lateness
  6. Asks about a waitlist
  7. Late parent gets mad at you for politely telling them they need to reschedule b/c they were late
  8. Doesn't want to take their kid out of school
  9. Parent agrees to book appt. and then cancels by the end of the conversation
  10. Refuses to see another provider with earlier availability
  11. Doesn't want to take their sick kid to Urgent Care or the ER
  12. "Can I wait for the provider?"
  13. Parent cancels appt. b/c they can't bring in more than one kid at the same time
  14. Stuck in Traffic
  15. The Provider said to reschedule
  16. "I've been coming here for years..."
  17. On their way to get their kid from school
  18. The other parent brings the kid
  19. "I've had this appointment booked for months!"
  20. You offer the next available appt. and the parent wants to call back
  21. "Are any of the Doctors available?"
  22. Wants to pre-book a zone appt. for the following week b/c what's available doesn't work for their schedule
  23. No Show
  24. Says they didn't know about the move