"Can Iwait fortheprovider?""Are any oftheDoctorsavailable?""I've beencominghere foryears..."OldOfficeThe otherparentbrings thekid"I've had thisappointmentbooked formonths!"On theirway to gettheir kidfrom schoolWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeStuckinTrafficDoesn't wantto take theirsick kid toUrgent Careor the ER"I'veneverbeen latebefore!"It could'vebeen aPortalMessageChronicLatenessTheProvidersaid torescheduleYou offer thenext availableappt. and theparent wantsto call backSays theydidn't knowabout themoveDoesn'twant to taketheir kid outof schoolAsksabout awaitlistRefuses tosee anotherprovider withearlieravailabilityParent agreesto book appt.and thencancels by theend of theconversationNoShowCancels b/cthey don't wantto wait for theirlate appt. timethat they askedforLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were late"Can Iwait fortheprovider?""Are any oftheDoctorsavailable?""I've beencominghere foryears..."OldOfficeThe otherparentbrings thekid"I've had thisappointmentbooked formonths!"On theirway to gettheir kidfrom schoolWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeStuckinTrafficDoesn't wantto take theirsick kid toUrgent Careor the ER"I'veneverbeen latebefore!"It could'vebeen aPortalMessageChronicLatenessTheProvidersaid torescheduleYou offer thenext availableappt. and theparent wantsto call backSays theydidn't knowabout themoveDoesn'twant to taketheir kid outof schoolAsksabout awaitlistRefuses tosee anotherprovider withearlieravailabilityParent agreesto book appt.and thencancels by theend of theconversationNoShowCancels b/cthey don't wantto wait for theirlate appt. timethat they askedforLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were late

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can I wait for the provider?"
  2. "Are any of the Doctors available?"
  3. "I've been coming here for years..."
  4. Old Office
  5. The other parent brings the kid
  6. "I've had this appointment booked for months!"
  7. On their way to get their kid from school
  8. Wants to pre-book a zone appt. for the following week b/c what's available doesn't work for their schedule
  9. Parent cancels appt. b/c they can't bring in more than one kid at the same time
  10. Stuck in Traffic
  11. Doesn't want to take their sick kid to Urgent Care or the ER
  12. "I've never been late before!"
  13. It could've been a Portal Message
  14. Chronic Lateness
  15. The Provider said to reschedule
  16. You offer the next available appt. and the parent wants to call back
  17. Says they didn't know about the move
  18. Doesn't want to take their kid out of school
  19. Asks about a waitlist
  20. Refuses to see another provider with earlier availability
  21. Parent agrees to book appt. and then cancels by the end of the conversation
  22. No Show
  23. Cancels b/c they don't want to wait for their late appt. time that they asked for
  24. Late parent gets mad at you for politely telling them they need to reschedule b/c they were late