"Can Iwait fortheprovider?""I've beencominghere foryears...""I'veneverbeen latebefore!""Are any oftheDoctorsavailable?"Parent agreesto book appt.and thencancels by theend of theconversationNoShowIt could'vebeen aPortalMessageStuckinTrafficCancels b/cthey don't wantto wait for theirlate appt. timethat they askedforOldOfficeSays theydidn't knowabout themove"I've had thisappointmentbooked formonths!"Asksabout awaitlistLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateTheProvidersaid torescheduleYou offer thenext availableappt. and theparent wantsto call backOn theirway to gettheir kidfrom schoolThe otherparentbrings thekidWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeRefuses tosee anotherprovider withearlieravailabilityDoesn'twant to taketheir kid outof schoolDoesn't wantto take theirsick kid toUrgent Careor the ERChronicLateness"Can Iwait fortheprovider?""I've beencominghere foryears...""I'veneverbeen latebefore!""Are any oftheDoctorsavailable?"Parent agreesto book appt.and thencancels by theend of theconversationNoShowIt could'vebeen aPortalMessageStuckinTrafficCancels b/cthey don't wantto wait for theirlate appt. timethat they askedforOldOfficeSays theydidn't knowabout themove"I've had thisappointmentbooked formonths!"Asksabout awaitlistLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateTheProvidersaid torescheduleYou offer thenext availableappt. and theparent wantsto call backOn theirway to gettheir kidfrom schoolThe otherparentbrings thekidWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeRefuses tosee anotherprovider withearlieravailabilityDoesn'twant to taketheir kid outof schoolDoesn't wantto take theirsick kid toUrgent Careor the ERChronicLateness

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Can I wait for the provider?"
  2. "I've been coming here for years..."
  3. "I've never been late before!"
  4. "Are any of the Doctors available?"
  5. Parent agrees to book appt. and then cancels by the end of the conversation
  6. No Show
  7. It could've been a Portal Message
  8. Stuck in Traffic
  9. Cancels b/c they don't want to wait for their late appt. time that they asked for
  10. Old Office
  11. Says they didn't know about the move
  12. "I've had this appointment booked for months!"
  13. Asks about a waitlist
  14. Late parent gets mad at you for politely telling them they need to reschedule b/c they were late
  15. The Provider said to reschedule
  16. You offer the next available appt. and the parent wants to call back
  17. On their way to get their kid from school
  18. The other parent brings the kid
  19. Wants to pre-book a zone appt. for the following week b/c what's available doesn't work for their schedule
  20. Parent cancels appt. b/c they can't bring in more than one kid at the same time
  21. Refuses to see another provider with earlier availability
  22. Doesn't want to take their kid out of school
  23. Doesn't want to take their sick kid to Urgent Care or the ER
  24. Chronic Lateness