"Are any oftheDoctorsavailable?"ChronicLatenessThe otherparentbrings thekidLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateCancels b/cthey don't wantto wait for theirlate appt. timethat they askedforSays theydidn't knowabout themoveStuckinTrafficNoShowYou offer thenext availableappt. and theparent wantsto call backTheProvidersaid torescheduleParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeOn theirway to gettheir kidfrom school"I've had thisappointmentbooked formonths!"OldOffice"I'veneverbeen latebefore!"Doesn't wantto take theirsick kid toUrgent Careor the ERParent agreesto book appt.and thencancels by theend of theconversation"Can Iwait fortheprovider?"It could'vebeen aPortalMessageWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirschedule"I've beencominghere foryears..."Doesn'twant to taketheir kid outof schoolAsksabout awaitlistRefuses tosee anotherprovider withearlieravailability"Are any oftheDoctorsavailable?"ChronicLatenessThe otherparentbrings thekidLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateCancels b/cthey don't wantto wait for theirlate appt. timethat they askedforSays theydidn't knowabout themoveStuckinTrafficNoShowYou offer thenext availableappt. and theparent wantsto call backTheProvidersaid torescheduleParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeOn theirway to gettheir kidfrom school"I've had thisappointmentbooked formonths!"OldOffice"I'veneverbeen latebefore!"Doesn't wantto take theirsick kid toUrgent Careor the ERParent agreesto book appt.and thencancels by theend of theconversation"Can Iwait fortheprovider?"It could'vebeen aPortalMessageWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirschedule"I've beencominghere foryears..."Doesn'twant to taketheir kid outof schoolAsksabout awaitlistRefuses tosee anotherprovider withearlieravailability

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Are any of the Doctors available?"
  2. Chronic Lateness
  3. The other parent brings the kid
  4. Late parent gets mad at you for politely telling them they need to reschedule b/c they were late
  5. Cancels b/c they don't want to wait for their late appt. time that they asked for
  6. Says they didn't know about the move
  7. Stuck in Traffic
  8. No Show
  9. You offer the next available appt. and the parent wants to call back
  10. The Provider said to reschedule
  11. Parent cancels appt. b/c they can't bring in more than one kid at the same time
  12. On their way to get their kid from school
  13. "I've had this appointment booked for months!"
  14. Old Office
  15. "I've never been late before!"
  16. Doesn't want to take their sick kid to Urgent Care or the ER
  17. Parent agrees to book appt. and then cancels by the end of the conversation
  18. "Can I wait for the provider?"
  19. It could've been a Portal Message
  20. Wants to pre-book a zone appt. for the following week b/c what's available doesn't work for their schedule
  21. "I've been coming here for years..."
  22. Doesn't want to take their kid out of school
  23. Asks about a waitlist
  24. Refuses to see another provider with earlier availability