"Are any oftheDoctorsavailable?"NoShow"I've had thisappointmentbooked formonths!"ChronicLatenessParent agreesto book appt.and thencancels by theend of theconversationWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleAsksabout awaitlistLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateIt could'vebeen aPortalMessageRefuses tosee anotherprovider withearlieravailabilityYou offer thenext availableappt. and theparent wantsto call backDoesn'twant to taketheir kid outof schoolThe otherparentbrings thekidSays theydidn't knowabout themove"Can Iwait fortheprovider?"Cancels b/cthey don't wantto wait for theirlate appt. timethat they askedforParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeStuckinTrafficOn theirway to gettheir kidfrom school"I've beencominghere foryears..."TheProvidersaid torescheduleOldOfficeDoesn't wantto take theirsick kid toUrgent Careor the ER"I'veneverbeen latebefore!""Are any oftheDoctorsavailable?"NoShow"I've had thisappointmentbooked formonths!"ChronicLatenessParent agreesto book appt.and thencancels by theend of theconversationWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleAsksabout awaitlistLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateIt could'vebeen aPortalMessageRefuses tosee anotherprovider withearlieravailabilityYou offer thenext availableappt. and theparent wantsto call backDoesn'twant to taketheir kid outof schoolThe otherparentbrings thekidSays theydidn't knowabout themove"Can Iwait fortheprovider?"Cancels b/cthey don't wantto wait for theirlate appt. timethat they askedforParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeStuckinTrafficOn theirway to gettheir kidfrom school"I've beencominghere foryears..."TheProvidersaid torescheduleOldOfficeDoesn't wantto take theirsick kid toUrgent Careor the ER"I'veneverbeen latebefore!"

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Are any of the Doctors available?"
  2. No Show
  3. "I've had this appointment booked for months!"
  4. Chronic Lateness
  5. Parent agrees to book appt. and then cancels by the end of the conversation
  6. Wants to pre-book a zone appt. for the following week b/c what's available doesn't work for their schedule
  7. Asks about a waitlist
  8. Late parent gets mad at you for politely telling them they need to reschedule b/c they were late
  9. It could've been a Portal Message
  10. Refuses to see another provider with earlier availability
  11. You offer the next available appt. and the parent wants to call back
  12. Doesn't want to take their kid out of school
  13. The other parent brings the kid
  14. Says they didn't know about the move
  15. "Can I wait for the provider?"
  16. Cancels b/c they don't want to wait for their late appt. time that they asked for
  17. Parent cancels appt. b/c they can't bring in more than one kid at the same time
  18. Stuck in Traffic
  19. On their way to get their kid from school
  20. "I've been coming here for years..."
  21. The Provider said to reschedule
  22. Old Office
  23. Doesn't want to take their sick kid to Urgent Care or the ER
  24. "I've never been late before!"