Doesn't wantto take theirsick kid toUrgent Careor the EROn theirway to gettheir kidfrom schoolLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateTheProvidersaid torescheduleYou offer thenext availableappt. and theparent wantsto call backParent agreesto book appt.and thencancels by theend of theconversationRefuses tosee anotherprovider withearlieravailability"I've beencominghere foryears..."StuckinTrafficIt could'vebeen aPortalMessageNoShow"I'veneverbeen latebefore!"Parent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeThe otherparentbrings thekidChronicLateness"Can Iwait fortheprovider?"Says theydidn't knowabout themoveDoesn'twant to taketheir kid outof schoolCancels b/cthey don't wantto wait for theirlate appt. timethat they askedforOldOffice"I've had thisappointmentbooked formonths!"Asksabout awaitlistWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirschedule"Are any oftheDoctorsavailable?"Doesn't wantto take theirsick kid toUrgent Careor the EROn theirway to gettheir kidfrom schoolLate parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateTheProvidersaid torescheduleYou offer thenext availableappt. and theparent wantsto call backParent agreesto book appt.and thencancels by theend of theconversationRefuses tosee anotherprovider withearlieravailability"I've beencominghere foryears..."StuckinTrafficIt could'vebeen aPortalMessageNoShow"I'veneverbeen latebefore!"Parent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeThe otherparentbrings thekidChronicLateness"Can Iwait fortheprovider?"Says theydidn't knowabout themoveDoesn'twant to taketheir kid outof schoolCancels b/cthey don't wantto wait for theirlate appt. timethat they askedforOldOffice"I've had thisappointmentbooked formonths!"Asksabout awaitlistWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirschedule"Are any oftheDoctorsavailable?"

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Doesn't want to take their sick kid to Urgent Care or the ER
  2. On their way to get their kid from school
  3. Late parent gets mad at you for politely telling them they need to reschedule b/c they were late
  4. The Provider said to reschedule
  5. You offer the next available appt. and the parent wants to call back
  6. Parent agrees to book appt. and then cancels by the end of the conversation
  7. Refuses to see another provider with earlier availability
  8. "I've been coming here for years..."
  9. Stuck in Traffic
  10. It could've been a Portal Message
  11. No Show
  12. "I've never been late before!"
  13. Parent cancels appt. b/c they can't bring in more than one kid at the same time
  14. The other parent brings the kid
  15. Chronic Lateness
  16. "Can I wait for the provider?"
  17. Says they didn't know about the move
  18. Doesn't want to take their kid out of school
  19. Cancels b/c they don't want to wait for their late appt. time that they asked for
  20. Old Office
  21. "I've had this appointment booked for months!"
  22. Asks about a waitlist
  23. Wants to pre-book a zone appt. for the following week b/c what's available doesn't work for their schedule
  24. "Are any of the Doctors available?"