It could'vebeen aPortalMessage"I've beencominghere foryears..."Asksabout awaitlistCancels b/cthey don't wantto wait for theirlate appt. timethat they askedforDoesn't wantto take theirsick kid toUrgent Careor the ERYou offer thenext availableappt. and theparent wantsto call backSays theydidn't knowabout themove"I've had thisappointmentbooked formonths!"On theirway to gettheir kidfrom schoolTheProvidersaid torescheduleOldOfficeStuckinTrafficThe otherparentbrings thekidRefuses tosee anotherprovider withearlieravailability"Can Iwait fortheprovider?"Wants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleDoesn'twant to taketheir kid outof schoolParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeChronicLateness"Are any oftheDoctorsavailable?"Late parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateParent agreesto book appt.and thencancels by theend of theconversation"I'veneverbeen latebefore!"NoShowIt could'vebeen aPortalMessage"I've beencominghere foryears..."Asksabout awaitlistCancels b/cthey don't wantto wait for theirlate appt. timethat they askedforDoesn't wantto take theirsick kid toUrgent Careor the ERYou offer thenext availableappt. and theparent wantsto call backSays theydidn't knowabout themove"I've had thisappointmentbooked formonths!"On theirway to gettheir kidfrom schoolTheProvidersaid torescheduleOldOfficeStuckinTrafficThe otherparentbrings thekidRefuses tosee anotherprovider withearlieravailability"Can Iwait fortheprovider?"Wants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleDoesn'twant to taketheir kid outof schoolParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeChronicLateness"Are any oftheDoctorsavailable?"Late parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateParent agreesto book appt.and thencancels by theend of theconversation"I'veneverbeen latebefore!"NoShow

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. It could've been a Portal Message
  2. "I've been coming here for years..."
  3. Asks about a waitlist
  4. Cancels b/c they don't want to wait for their late appt. time that they asked for
  5. Doesn't want to take their sick kid to Urgent Care or the ER
  6. You offer the next available appt. and the parent wants to call back
  7. Says they didn't know about the move
  8. "I've had this appointment booked for months!"
  9. On their way to get their kid from school
  10. The Provider said to reschedule
  11. Old Office
  12. Stuck in Traffic
  13. The other parent brings the kid
  14. Refuses to see another provider with earlier availability
  15. "Can I wait for the provider?"
  16. Wants to pre-book a zone appt. for the following week b/c what's available doesn't work for their schedule
  17. Doesn't want to take their kid out of school
  18. Parent cancels appt. b/c they can't bring in more than one kid at the same time
  19. Chronic Lateness
  20. "Are any of the Doctors available?"
  21. Late parent gets mad at you for politely telling them they need to reschedule b/c they were late
  22. Parent agrees to book appt. and then cancels by the end of the conversation
  23. "I've never been late before!"
  24. No Show