On theirway to gettheir kidfrom schoolTheProvidersaid toreschedule"Can Iwait fortheprovider?"Doesn't wantto take theirsick kid toUrgent Careor the ERParent agreesto book appt.and thencancels by theend of theconversation"I'veneverbeen latebefore!"Cancels b/cthey don't wantto wait for theirlate appt. timethat they askedforChronicLatenessDoesn'twant to taketheir kid outof schoolStuckinTrafficRefuses tosee anotherprovider withearlieravailabilityOldOfficeSays theydidn't knowabout themove"I've had thisappointmentbooked formonths!"Late parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateIt could'vebeen aPortalMessageYou offer thenext availableappt. and theparent wantsto call backParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeAsksabout awaitlistWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleNoShow"Are any oftheDoctorsavailable?"The otherparentbrings thekid"I've beencominghere foryears..."On theirway to gettheir kidfrom schoolTheProvidersaid toreschedule"Can Iwait fortheprovider?"Doesn't wantto take theirsick kid toUrgent Careor the ERParent agreesto book appt.and thencancels by theend of theconversation"I'veneverbeen latebefore!"Cancels b/cthey don't wantto wait for theirlate appt. timethat they askedforChronicLatenessDoesn'twant to taketheir kid outof schoolStuckinTrafficRefuses tosee anotherprovider withearlieravailabilityOldOfficeSays theydidn't knowabout themove"I've had thisappointmentbooked formonths!"Late parent getsmad at you forpolitely tellingthem they needto reschedule b/cthey were lateIt could'vebeen aPortalMessageYou offer thenext availableappt. and theparent wantsto call backParent cancelsappt. b/c theycan't bring inmore than onekid at the sametimeAsksabout awaitlistWants to pre-booka zone appt. forthe following weekb/c what'savailable doesn'twork for theirscheduleNoShow"Are any oftheDoctorsavailable?"The otherparentbrings thekid"I've beencominghere foryears..."

Front Desk - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. On their way to get their kid from school
  2. The Provider said to reschedule
  3. "Can I wait for the provider?"
  4. Doesn't want to take their sick kid to Urgent Care or the ER
  5. Parent agrees to book appt. and then cancels by the end of the conversation
  6. "I've never been late before!"
  7. Cancels b/c they don't want to wait for their late appt. time that they asked for
  8. Chronic Lateness
  9. Doesn't want to take their kid out of school
  10. Stuck in Traffic
  11. Refuses to see another provider with earlier availability
  12. Old Office
  13. Says they didn't know about the move
  14. "I've had this appointment booked for months!"
  15. Late parent gets mad at you for politely telling them they need to reschedule b/c they were late
  16. It could've been a Portal Message
  17. You offer the next available appt. and the parent wants to call back
  18. Parent cancels appt. b/c they can't bring in more than one kid at the same time
  19. Asks about a waitlist
  20. Wants to pre-book a zone appt. for the following week b/c what's available doesn't work for their schedule
  21. No Show
  22. "Are any of the Doctors available?"
  23. The other parent brings the kid
  24. "I've been coming here for years..."