Anticipate afuture needand offer asolutionReceive apositiveverbatimRepositionthe "no"Spokewith a3rd partyGive Mini-miranda (ifappropriate)Ask abouttheweekendpast orpresentGive avaluestatementGive thecurecalculatordisclosureLeverageaccountownershipCurepaymentby debitBrandbefore theend of thecallVerifyemailaddressCompletea call withno deadairThank thecustomerfor being withus since___Hit 125attemptsCurepaymentin 2 or 3by pbpSet upapayoffProbeforRFDSharesomethingin commonw/ customerUse apositive buzzword ex:awesome"Thank thecustomerfor thepaymentHit 5RPC'sOffer adigitaloptionAcknowledge& make astatementAnticipate afuture needand offer asolutionReceive apositiveverbatimRepositionthe "no"Spokewith a3rd partyGive Mini-miranda (ifappropriate)Ask abouttheweekendpast orpresentGive avaluestatementGive thecurecalculatordisclosureLeverageaccountownershipCurepaymentby debitBrandbefore theend of thecallVerifyemailaddressCompletea call withno deadairThank thecustomerfor being withus since___Hit 125attemptsCurepaymentin 2 or 3by pbpSet upapayoffProbeforRFDSharesomethingin commonw/ customerUse apositive buzzword ex:awesome"Thank thecustomerfor thepaymentHit 5RPC'sOffer adigitaloptionAcknowledge& make astatement

C3PO NPS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Anticipate a future need and offer a solution
  2. Receive a positive verbatim
  3. Reposition the "no"
  4. Spoke with a 3rd party
  5. Give Mini-miranda (if appropriate)
  6. Ask about the weekend past or present
  7. Give a value statement
  8. Give the cure calculator disclosure
  9. Leverage account ownership
  10. Cure payment by debit
  11. Brand before the end of the call
  12. Verify email address
  13. Complete a call with no dead air
  14. Thank the customer for being with us since___
  15. Hit 125 attempts
  16. Cure payment in 2 or 3 by pbp
  17. Set up a payoff
  18. Probe for RFD
  19. Share something in common w/ customer
  20. Use a positive buzz word ex: awesome"
  21. Thank the customer for the payment
  22. Hit 5 RPC's
  23. Offer a digital option
  24. Acknowledge & make a statement