Ask abouttheweekendpast orpresentVerifyemailaddressOffer adigitaloptionHit 5RPC'sGive Mini-miranda (ifappropriate)Acknowledge& make astatementAnticipate afuture needand offer asolutionSharesomethingin commonw/ customerCurepaymentby debitThank thecustomerfor thepaymentHit 125attemptsGive thecurecalculatordisclosureReceive apositiveverbatimSet upapayoffBrandbefore theend of thecallGive avaluestatementLeverageaccountownershipCompletea call withno deadairCurepaymentin 2 or 3by pbpUse apositive buzzword ex:awesome"Thank thecustomerfor being withus since___Repositionthe "no"ProbeforRFDSpokewith a3rd partyAsk abouttheweekendpast orpresentVerifyemailaddressOffer adigitaloptionHit 5RPC'sGive Mini-miranda (ifappropriate)Acknowledge& make astatementAnticipate afuture needand offer asolutionSharesomethingin commonw/ customerCurepaymentby debitThank thecustomerfor thepaymentHit 125attemptsGive thecurecalculatordisclosureReceive apositiveverbatimSet upapayoffBrandbefore theend of thecallGive avaluestatementLeverageaccountownershipCompletea call withno deadairCurepaymentin 2 or 3by pbpUse apositive buzzword ex:awesome"Thank thecustomerfor being withus since___Repositionthe "no"ProbeforRFDSpokewith a3rd party

C3PO NPS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask about the weekend past or present
  2. Verify email address
  3. Offer a digital option
  4. Hit 5 RPC's
  5. Give Mini-miranda (if appropriate)
  6. Acknowledge & make a statement
  7. Anticipate a future need and offer a solution
  8. Share something in common w/ customer
  9. Cure payment by debit
  10. Thank the customer for the payment
  11. Hit 125 attempts
  12. Give the cure calculator disclosure
  13. Receive a positive verbatim
  14. Set up a payoff
  15. Brand before the end of the call
  16. Give a value statement
  17. Leverage account ownership
  18. Complete a call with no dead air
  19. Cure payment in 2 or 3 by pbp
  20. Use a positive buzz word ex: awesome"
  21. Thank the customer for being with us since___
  22. Reposition the "no"
  23. Probe for RFD
  24. Spoke with a 3rd party