Thank thecustomerfor thepaymentAsk abouttheweekendpast orpresentOffer adigitaloptionProbeforRFDRepositionthe "no"Give Mini-miranda (ifappropriate)Give avaluestatementReceive apositiveverbatimHit 5RPC'sThank thecustomerfor being withus since___Brandbefore theend of thecallHit 125attemptsAcknowledge& make astatementCompletea call withno deadairLeverageaccountownershipVerifyemailaddressSet upapayoffGive thecurecalculatordisclosureAnticipate afuture needand offer asolutionCurepaymentby debitSharesomethingin commonw/ customerCurepaymentin 2 or 3by pbpSpokewith a3rd partyUse apositive buzzword ex:awesome"Thank thecustomerfor thepaymentAsk abouttheweekendpast orpresentOffer adigitaloptionProbeforRFDRepositionthe "no"Give Mini-miranda (ifappropriate)Give avaluestatementReceive apositiveverbatimHit 5RPC'sThank thecustomerfor being withus since___Brandbefore theend of thecallHit 125attemptsAcknowledge& make astatementCompletea call withno deadairLeverageaccountownershipVerifyemailaddressSet upapayoffGive thecurecalculatordisclosureAnticipate afuture needand offer asolutionCurepaymentby debitSharesomethingin commonw/ customerCurepaymentin 2 or 3by pbpSpokewith a3rd partyUse apositive buzzword ex:awesome"

C3PO NPS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Thank the customer for the payment
  2. Ask about the weekend past or present
  3. Offer a digital option
  4. Probe for RFD
  5. Reposition the "no"
  6. Give Mini-miranda (if appropriate)
  7. Give a value statement
  8. Receive a positive verbatim
  9. Hit 5 RPC's
  10. Thank the customer for being with us since___
  11. Brand before the end of the call
  12. Hit 125 attempts
  13. Acknowledge & make a statement
  14. Complete a call with no dead air
  15. Leverage account ownership
  16. Verify email address
  17. Set up a payoff
  18. Give the cure calculator disclosure
  19. Anticipate a future need and offer a solution
  20. Cure payment by debit
  21. Share something in common w/ customer
  22. Cure payment in 2 or 3 by pbp
  23. Spoke with a 3rd party
  24. Use a positive buzz word ex: awesome"