Give avaluestatementGive thecurecalculatordisclosureSharesomethingin commonw/ customerHit 5RPC'sUse apositive buzzword ex:awesome"Curepaymentby debitCompletea call withno deadairCurepaymentin 2 or 3by pbpAsk abouttheweekendpast orpresentVerifyemailaddressAcknowledge& make astatementThank thecustomerfor being withus since___Thank thecustomerfor thepaymentGive Mini-miranda (ifappropriate)Offer adigitaloptionSet upapayoffBrandbefore theend of thecallSpokewith a3rd partyAnticipate afuture needand offer asolutionProbeforRFDLeverageaccountownershipRepositionthe "no"Hit 125attemptsReceive apositiveverbatimGive avaluestatementGive thecurecalculatordisclosureSharesomethingin commonw/ customerHit 5RPC'sUse apositive buzzword ex:awesome"Curepaymentby debitCompletea call withno deadairCurepaymentin 2 or 3by pbpAsk abouttheweekendpast orpresentVerifyemailaddressAcknowledge& make astatementThank thecustomerfor being withus since___Thank thecustomerfor thepaymentGive Mini-miranda (ifappropriate)Offer adigitaloptionSet upapayoffBrandbefore theend of thecallSpokewith a3rd partyAnticipate afuture needand offer asolutionProbeforRFDLeverageaccountownershipRepositionthe "no"Hit 125attemptsReceive apositiveverbatim

C3PO NPS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give a value statement
  2. Give the cure calculator disclosure
  3. Share something in common w/ customer
  4. Hit 5 RPC's
  5. Use a positive buzz word ex: awesome"
  6. Cure payment by debit
  7. Complete a call with no dead air
  8. Cure payment in 2 or 3 by pbp
  9. Ask about the weekend past or present
  10. Verify email address
  11. Acknowledge & make a statement
  12. Thank the customer for being with us since___
  13. Thank the customer for the payment
  14. Give Mini-miranda (if appropriate)
  15. Offer a digital option
  16. Set up a payoff
  17. Brand before the end of the call
  18. Spoke with a 3rd party
  19. Anticipate a future need and offer a solution
  20. Probe for RFD
  21. Leverage account ownership
  22. Reposition the "no"
  23. Hit 125 attempts
  24. Receive a positive verbatim