Give Mini-miranda (ifappropriate)VerifyemailaddressCurepaymentby debitReceive apositiveverbatimAsk abouttheweekendpast orpresentAnticipate afuture needand offer asolutionProbeforRFDRepositionthe "no"Give thecurecalculatordisclosureCurepaymentin 2 or 3by pbpSpokewith a3rd partyHit 125attemptsGive avaluestatementLeverageaccountownershipBrandbefore theend of thecallSharesomethingin commonw/ customerUse apositive buzzword ex:awesome"Thank thecustomerfor thepaymentHit 5RPC'sSet upapayoffAcknowledge& make astatementCompletea call withno deadairThank thecustomerfor being withus since___Offer adigitaloptionGive Mini-miranda (ifappropriate)VerifyemailaddressCurepaymentby debitReceive apositiveverbatimAsk abouttheweekendpast orpresentAnticipate afuture needand offer asolutionProbeforRFDRepositionthe "no"Give thecurecalculatordisclosureCurepaymentin 2 or 3by pbpSpokewith a3rd partyHit 125attemptsGive avaluestatementLeverageaccountownershipBrandbefore theend of thecallSharesomethingin commonw/ customerUse apositive buzzword ex:awesome"Thank thecustomerfor thepaymentHit 5RPC'sSet upapayoffAcknowledge& make astatementCompletea call withno deadairThank thecustomerfor being withus since___Offer adigitaloption

C3PO NPS - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give Mini-miranda (if appropriate)
  2. Verify email address
  3. Cure payment by debit
  4. Receive a positive verbatim
  5. Ask about the weekend past or present
  6. Anticipate a future need and offer a solution
  7. Probe for RFD
  8. Reposition the "no"
  9. Give the cure calculator disclosure
  10. Cure payment in 2 or 3 by pbp
  11. Spoke with a 3rd party
  12. Hit 125 attempts
  13. Give a value statement
  14. Leverage account ownership
  15. Brand before the end of the call
  16. Share something in common w/ customer
  17. Use a positive buzz word ex: awesome"
  18. Thank the customer for the payment
  19. Hit 5 RPC's
  20. Set up a payoff
  21. Acknowledge & make a statement
  22. Complete a call with no dead air
  23. Thank the customer for being with us since___
  24. Offer a digital option