This bingo card has a free space and 24 words: Hit 5 RPC's, Share something in common w/ customer, Give a value statement, Cure payment by debit, Thank the customer for being with us since___, Set up a payoff, Thank the customer for the payment, Anticipate a future need and offer a solution, Hit 125 attempts, Probe for RFD, Leverage account ownership, Give the cure calculator disclosure, Receive a positive verbatim, Offer a digital option, Cure payment in 2 or 3 by pbp, Spoke with a 3rd party, Give Mini-miranda (if appropriate), Ask about the weekend past or present, Acknowledge & make a statement, Brand before the end of the call, Reposition the "no", Verify email address, Use a positive buzz word ex: awesome" and Complete a call with no dead air.
Team Taylor | C3PO NPS | Team Dabney BINGO!! OCTOBER 2015 | CUSTOMER EXPERIENCE BINGO | Collections 101: Call Listening Bingo
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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