Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Schedulea no showrescheduleInternalprovider orPCP’s officecalling intoschedulepatientScheduleNV DERFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateScheduleNV DERDefused afrustratedfamily/sendto familyfeedbackAttemptcollaborationwith anotherclinicCall from apatient’snamestarting withthe letter YFinish30 callsby 2pmUnderagepatientcalling inArrivedto workon timeFamilyrequestinginterpreterLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Receive a callfrom EmilyMoon/Taco/internalmemberFinish30 callsby 2pmReceivea PALcallArrivedto workon timeUnderagepatientcalling inCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)FullregistrationFamilyrequestinginterpreterYou’ve beenin “Ready”state for 20minsLearn a cool factabout your workneighbor/somethingyou have incommonProvidedCOVIDdetailsduring callYou’ve beenin “Ready”state for 20minsComplete acall withoutputting familyon hold *ifappropriate*Attemptcollaborationwith anotherclinicInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyFullregistrationDefused afrustratedfamily/sendto familyfeedbackReceive a callfrom EmilyMoon/Taco/internalmemberCall from alipidsrescheduleCall fromoveragepatientsInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyOutsideclinic/providercalled to checkon a referralfor familyProvidedCOVIDdetailsduring callCall from apatient’snamestarting withthe letter YCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Schedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateComplete acall withoutputting familyon hold *ifappropriate*Call from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Outsideclinic/providercalled to checkon a referralfor familyReceivea PALcallSchedulea no showreschedulePatientcancelsw/less than3 hoursPatientcancelsw/less than3 hoursSchedulean apt withSamanthaGoldklangInternalprovider orPCP’s officecalling intoschedulepatientCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Schedulea no showrescheduleInternalprovider orPCP’s officecalling intoschedulepatientScheduleNV DERFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateScheduleNV DERDefused afrustratedfamily/sendto familyfeedbackAttemptcollaborationwith anotherclinicCall from apatient’snamestarting withthe letter YFinish30 callsby 2pmUnderagepatientcalling inArrivedto workon timeFamilyrequestinginterpreterLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Receive a callfrom EmilyMoon/Taco/internalmemberFinish30 callsby 2pmReceivea PALcallArrivedto workon timeUnderagepatientcalling inCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)FullregistrationFamilyrequestinginterpreterYou’ve beenin “Ready”state for 20minsLearn a cool factabout your workneighbor/somethingyou have incommonProvidedCOVIDdetailsduring callYou’ve beenin “Ready”state for 20minsComplete acall withoutputting familyon hold *ifappropriate*Attemptcollaborationwith anotherclinicInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyFullregistrationDefused afrustratedfamily/sendto familyfeedbackReceive a callfrom EmilyMoon/Taco/internalmemberCall from alipidsrescheduleCall fromoveragepatientsInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyOutsideclinic/providercalled to checkon a referralfor familyProvidedCOVIDdetailsduring callCall from apatient’snamestarting withthe letter YCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Schedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateComplete acall withoutputting familyon hold *ifappropriate*Call from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Outsideclinic/providercalled to checkon a referralfor familyReceivea PALcallSchedulea no showreschedulePatientcancelsw/less than3 hoursPatientcancelsw/less than3 hoursSchedulean apt withSamanthaGoldklangInternalprovider orPCP’s officecalling intoschedulepatient

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call from somebody with the their name starting with your initial (Patient or Parent)
  2. Schedule a no show reschedule
  3. Internal provider or PCP’s office calling into schedule patient
  4. Schedule NV DER
  5. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  6. Schedule NV DER
  7. Defused a frustrated family/send to family feedback
  8. Attempt collaboration with another clinic
  9. Call from a patient’s name starting with the letter Y
  10. Finish 30 calls by 2pm
  11. Underage patient calling in
  12. Arrived to work on time
  13. Family requesting interpreter
  14. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  15. Receive a call from Emily Moon/Taco/internal member
  16. Finish 30 calls by 2pm
  17. Receive a PAL call
  18. Arrived to work on time
  19. Underage patient calling in
  20. Call from somebody with the their name starting with your initial (Patient or Parent)
  21. Full registration
  22. Family requesting interpreter
  23. You’ve been in “Ready” state for 20 mins
  24. Learn a cool fact about your work neighbor/something you have in common
  25. Provided COVID details during call
  26. You’ve been in “Ready” state for 20 mins
  27. Complete a call without putting family on hold *if appropriate*
  28. Attempt collaboration with another clinic
  29. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  30. Full registration
  31. Defused a frustrated family/send to family feedback
  32. Receive a call from Emily Moon/Taco/internal member
  33. Call from a lipids reschedule
  34. Call from overage patients
  35. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  36. Outside clinic/provider called to check on a referral for family
  37. Provided COVID details during call
  38. Call from a patient’s name starting with the letter Y
  39. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  40. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  41. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  42. Complete a call without putting family on hold *if appropriate*
  43. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  44. Outside clinic/provider called to check on a referral for family
  45. Receive a PAL call
  46. Schedule a no show reschedule
  47. Patient cancels w/less than 3 hours
  48. Patient cancels w/less than 3 hours
  49. Schedule an apt with Samantha Goldklang
  50. Internal provider or PCP’s office calling into schedule patient