Defused afrustratedfamily/sendto familyfeedbackLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)FamilyrequestinginterpreterInternalprovider orPCP’s officecalling intoschedulepatientCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Learn a cool factabout your workneighbor/somethingyou have incommonCall fromoveragepatientsFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateProvidedCOVIDdetailsduring callYou’ve beenin “Ready”state for 20minsOutsideclinic/providercalled to checkon a referralfor familyAttemptcollaborationwith anotherclinicPatientcancelsw/less than3 hoursArrivedto workon timeFullregistrationReceive a callfrom EmilyMoon/Taco/internalmemberAttemptcollaborationwith anotherclinicFinish30 callsby 2pmYou’ve beenin “Ready”state for 20minsSchedulea no showrescheduleArrivedto workon timeInternalprovider orPCP’s officecalling intoschedulepatientPatientcancelsw/less than3 hoursCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Call from apatient’snamestarting withthe letter YUnderagepatientcalling inCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Schedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)ProvidedCOVIDdetailsduring callInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyReceive a callfrom EmilyMoon/Taco/internalmemberScheduleNV DERScheduleNV DERDefused afrustratedfamily/sendto familyfeedbackSchedulea no showrescheduleSchedulean apt withSamanthaGoldklangOutsideclinic/providercalled to checkon a referralfor familyCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateFamilyrequestinginterpreterComplete acall withoutputting familyon hold *ifappropriate*Receivea PALcallComplete acall withoutputting familyon hold *ifappropriate*Call from alipidsrescheduleReceivea PALcallUnderagepatientcalling inFullregistrationCall from apatient’snamestarting withthe letter YFinish30 callsby 2pmInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyDefused afrustratedfamily/sendto familyfeedbackLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)FamilyrequestinginterpreterInternalprovider orPCP’s officecalling intoschedulepatientCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Learn a cool factabout your workneighbor/somethingyou have incommonCall fromoveragepatientsFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateProvidedCOVIDdetailsduring callYou’ve beenin “Ready”state for 20minsOutsideclinic/providercalled to checkon a referralfor familyAttemptcollaborationwith anotherclinicPatientcancelsw/less than3 hoursArrivedto workon timeFullregistrationReceive a callfrom EmilyMoon/Taco/internalmemberAttemptcollaborationwith anotherclinicFinish30 callsby 2pmYou’ve beenin “Ready”state for 20minsSchedulea no showrescheduleArrivedto workon timeInternalprovider orPCP’s officecalling intoschedulepatientPatientcancelsw/less than3 hoursCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Call from apatient’snamestarting withthe letter YUnderagepatientcalling inCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Schedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)ProvidedCOVIDdetailsduring callInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyReceive a callfrom EmilyMoon/Taco/internalmemberScheduleNV DERScheduleNV DERDefused afrustratedfamily/sendto familyfeedbackSchedulea no showrescheduleSchedulean apt withSamanthaGoldklangOutsideclinic/providercalled to checkon a referralfor familyCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateFamilyrequestinginterpreterComplete acall withoutputting familyon hold *ifappropriate*Receivea PALcallComplete acall withoutputting familyon hold *ifappropriate*Call from alipidsrescheduleReceivea PALcallUnderagepatientcalling inFullregistrationCall from apatient’snamestarting withthe letter YFinish30 callsby 2pmInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith family

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
  1. Defused a frustrated family/send to family feedback
  2. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  3. Family requesting interpreter
  4. Internal provider or PCP’s office calling into schedule patient
  5. Call from somebody with the their name starting with your initial (Patient or Parent)
  6. Learn a cool fact about your work neighbor/something you have in common
  7. Call from overage patients
  8. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  9. Provided COVID details during call
  10. You’ve been in “Ready” state for 20 mins
  11. Outside clinic/provider called to check on a referral for family
  12. Attempt collaboration with another clinic
  13. Patient cancels w/less than 3 hours
  14. Arrived to work on time
  15. Full registration
  16. Receive a call from Emily Moon/Taco/internal member
  17. Attempt collaboration with another clinic
  18. Finish 30 calls by 2pm
  19. You’ve been in “Ready” state for 20 mins
  20. Schedule a no show reschedule
  21. Arrived to work on time
  22. Internal provider or PCP’s office calling into schedule patient
  23. Patient cancels w/less than 3 hours
  24. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  25. Call from a patient’s name starting with the letter Y
  26. Underage patient calling in
  27. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  28. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  29. Provided COVID details during call
  30. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  31. Receive a call from Emily Moon/Taco/internal member
  32. Schedule NV DER
  33. Schedule NV DER
  34. Defused a frustrated family/send to family feedback
  35. Schedule a no show reschedule
  36. Schedule an apt with Samantha Goldklang
  37. Outside clinic/provider called to check on a referral for family
  38. Call from somebody with the their name starting with your initial (Patient or Parent)
  39. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  40. Family requesting interpreter
  41. Complete a call without putting family on hold *if appropriate*
  42. Receive a PAL call
  43. Complete a call without putting family on hold *if appropriate*
  44. Call from a lipids reschedule
  45. Receive a PAL call
  46. Underage patient calling in
  47. Full registration
  48. Call from a patient’s name starting with the letter Y
  49. Finish 30 calls by 2pm
  50. Interpreter needed but family refuses/Interpreter disconnected while on phone with family