Call from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ProvidedCOVIDdetailsduring callScheduleNV DERPatientcancelsw/less than3 hoursLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Learn a cool factabout your workneighbor/somethingyou have incommonSchedulean apt withSamanthaGoldklangReceive a callfrom EmilyMoon/Taco/internalmemberCall from apatient’snamestarting withthe letter YCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Receivea PALcallUnderagepatientcalling inReceive a callfrom EmilyMoon/Taco/internalmemberFullregistrationDefused afrustratedfamily/sendto familyfeedbackAttemptcollaborationwith anotherclinicSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)ProvidedCOVIDdetailsduring callPatientcancelsw/less than3 hoursArrivedto workon timeComplete acall withoutputting familyon hold *ifappropriate*Receivea PALcallScheduleNV DERInternalprovider orPCP’s officecalling intoschedulepatientFullregistrationFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateInternalprovider orPCP’s officecalling intoschedulepatientOutsideclinic/providercalled to checkon a referralfor familyCall fromoveragepatientsCall from alipidsrescheduleFamilyrequestinginterpreterYou’ve beenin “Ready”state for 20minsFamilyrequestinginterpreterInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyDefused afrustratedfamily/sendto familyfeedbackInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyYou’ve beenin “Ready”state for 20minsSchedulea no showrescheduleAttemptcollaborationwith anotherclinicCall from apatient’snamestarting withthe letter YFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateSchedulea no showrescheduleFinish30 callsby 2pmUnderagepatientcalling inOutsideclinic/providercalled to checkon a referralfor familyCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Arrivedto workon timeComplete acall withoutputting familyon hold *ifappropriate*Finish30 callsby 2pmCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ProvidedCOVIDdetailsduring callScheduleNV DERPatientcancelsw/less than3 hoursLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Learn a cool factabout your workneighbor/somethingyou have incommonSchedulean apt withSamanthaGoldklangReceive a callfrom EmilyMoon/Taco/internalmemberCall from apatient’snamestarting withthe letter YCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Receivea PALcallUnderagepatientcalling inReceive a callfrom EmilyMoon/Taco/internalmemberFullregistrationDefused afrustratedfamily/sendto familyfeedbackAttemptcollaborationwith anotherclinicSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)ProvidedCOVIDdetailsduring callPatientcancelsw/less than3 hoursArrivedto workon timeComplete acall withoutputting familyon hold *ifappropriate*Receivea PALcallScheduleNV DERInternalprovider orPCP’s officecalling intoschedulepatientFullregistrationFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateInternalprovider orPCP’s officecalling intoschedulepatientOutsideclinic/providercalled to checkon a referralfor familyCall fromoveragepatientsCall from alipidsrescheduleFamilyrequestinginterpreterYou’ve beenin “Ready”state for 20minsFamilyrequestinginterpreterInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyDefused afrustratedfamily/sendto familyfeedbackInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyYou’ve beenin “Ready”state for 20minsSchedulea no showrescheduleAttemptcollaborationwith anotherclinicCall from apatient’snamestarting withthe letter YFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateSchedulea no showrescheduleFinish30 callsby 2pmUnderagepatientcalling inOutsideclinic/providercalled to checkon a referralfor familyCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Arrivedto workon timeComplete acall withoutputting familyon hold *ifappropriate*Finish30 callsby 2pm

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  2. Provided COVID details during call
  3. Schedule NV DER
  4. Patient cancels w/less than 3 hours
  5. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  6. Learn a cool fact about your work neighbor/something you have in common
  7. Schedule an apt with Samantha Goldklang
  8. Receive a call from Emily Moon/Taco/internal member
  9. Call from a patient’s name starting with the letter Y
  10. Call from somebody with the their name starting with your initial (Patient or Parent)
  11. Receive a PAL call
  12. Underage patient calling in
  13. Receive a call from Emily Moon/Taco/internal member
  14. Full registration
  15. Defused a frustrated family/send to family feedback
  16. Attempt collaboration with another clinic
  17. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  18. Call from somebody with the their name starting with your initial (Patient or Parent)
  19. Provided COVID details during call
  20. Patient cancels w/less than 3 hours
  21. Arrived to work on time
  22. Complete a call without putting family on hold *if appropriate*
  23. Receive a PAL call
  24. Schedule NV DER
  25. Internal provider or PCP’s office calling into schedule patient
  26. Full registration
  27. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  28. Internal provider or PCP’s office calling into schedule patient
  29. Outside clinic/provider called to check on a referral for family
  30. Call from overage patients
  31. Call from a lipids reschedule
  32. Family requesting interpreter
  33. You’ve been in “Ready” state for 20 mins
  34. Family requesting interpreter
  35. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  36. Defused a frustrated family/send to family feedback
  37. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  38. You’ve been in “Ready” state for 20 mins
  39. Schedule a no show reschedule
  40. Attempt collaboration with another clinic
  41. Call from a patient’s name starting with the letter Y
  42. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  43. Schedule a no show reschedule
  44. Finish 30 calls by 2pm
  45. Underage patient calling in
  46. Outside clinic/provider called to check on a referral for family
  47. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  48. Arrived to work on time
  49. Complete a call without putting family on hold *if appropriate*
  50. Finish 30 calls by 2pm