Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call from apatient’snamestarting withthe letter YFamilyrequestinginterpreterUnderagepatientcalling inInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyUnderagepatientcalling inReceive a callfrom EmilyMoon/Taco/internalmemberCall from apatient’snamestarting withthe letter YDefused afrustratedfamily/sendto familyfeedbackAttemptcollaborationwith anotherclinicDefused afrustratedfamily/sendto familyfeedbackYou’ve beenin “Ready”state for 20minsReceivea PALcallArrivedto workon timeCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ScheduleNV DERSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateProvidedCOVIDdetailsduring callLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Complete acall withoutputting familyon hold *ifappropriate*Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateInternalprovider orPCP’s officecalling intoschedulepatientSchedulean apt withSamanthaGoldklangAttemptcollaborationwith anotherclinicOutsideclinic/providercalled to checkon a referralfor familyLearn a cool factabout your workneighbor/somethingyou have incommonComplete acall withoutputting familyon hold *ifappropriate*Interpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyYou’ve beenin “Ready”state for 20minsSchedulea no showrescheduleFinish30 callsby 2pmReceivea PALcallInternalprovider orPCP’s officecalling intoschedulepatientPatientcancelsw/less than3 hoursCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Patientcancelsw/less than3 hoursOutsideclinic/providercalled to checkon a referralfor familyFinish30 callsby 2pmCall fromoveragepatientsReceive a callfrom EmilyMoon/Taco/internalmemberProvidedCOVIDdetailsduring callFullregistrationSchedulea no showrescheduleFullregistrationCall from alipidsrescheduleScheduleNV DERCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)FamilyrequestinginterpreterArrivedto workon timeCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call from apatient’snamestarting withthe letter YFamilyrequestinginterpreterUnderagepatientcalling inInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyUnderagepatientcalling inReceive a callfrom EmilyMoon/Taco/internalmemberCall from apatient’snamestarting withthe letter YDefused afrustratedfamily/sendto familyfeedbackAttemptcollaborationwith anotherclinicDefused afrustratedfamily/sendto familyfeedbackYou’ve beenin “Ready”state for 20minsReceivea PALcallArrivedto workon timeCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ScheduleNV DERSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateProvidedCOVIDdetailsduring callLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Complete acall withoutputting familyon hold *ifappropriate*Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateInternalprovider orPCP’s officecalling intoschedulepatientSchedulean apt withSamanthaGoldklangAttemptcollaborationwith anotherclinicOutsideclinic/providercalled to checkon a referralfor familyLearn a cool factabout your workneighbor/somethingyou have incommonComplete acall withoutputting familyon hold *ifappropriate*Interpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyYou’ve beenin “Ready”state for 20minsSchedulea no showrescheduleFinish30 callsby 2pmReceivea PALcallInternalprovider orPCP’s officecalling intoschedulepatientPatientcancelsw/less than3 hoursCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Patientcancelsw/less than3 hoursOutsideclinic/providercalled to checkon a referralfor familyFinish30 callsby 2pmCall fromoveragepatientsReceive a callfrom EmilyMoon/Taco/internalmemberProvidedCOVIDdetailsduring callFullregistrationSchedulea no showrescheduleFullregistrationCall from alipidsrescheduleScheduleNV DERCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)FamilyrequestinginterpreterArrivedto workon time

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call from somebody with the their name starting with your initial (Patient or Parent)
  2. Call from a patient’s name starting with the letter Y
  3. Family requesting interpreter
  4. Underage patient calling in
  5. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  6. Underage patient calling in
  7. Receive a call from Emily Moon/Taco/internal member
  8. Call from a patient’s name starting with the letter Y
  9. Defused a frustrated family/send to family feedback
  10. Attempt collaboration with another clinic
  11. Defused a frustrated family/send to family feedback
  12. You’ve been in “Ready” state for 20 mins
  13. Receive a PAL call
  14. Arrived to work on time
  15. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  16. Schedule NV DER
  17. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  18. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  19. Provided COVID details during call
  20. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  21. Complete a call without putting family on hold *if appropriate*
  22. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  23. Internal provider or PCP’s office calling into schedule patient
  24. Schedule an apt with Samantha Goldklang
  25. Attempt collaboration with another clinic
  26. Outside clinic/provider called to check on a referral for family
  27. Learn a cool fact about your work neighbor/something you have in common
  28. Complete a call without putting family on hold *if appropriate*
  29. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  30. You’ve been in “Ready” state for 20 mins
  31. Schedule a no show reschedule
  32. Finish 30 calls by 2pm
  33. Receive a PAL call
  34. Internal provider or PCP’s office calling into schedule patient
  35. Patient cancels w/less than 3 hours
  36. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  37. Patient cancels w/less than 3 hours
  38. Outside clinic/provider called to check on a referral for family
  39. Finish 30 calls by 2pm
  40. Call from overage patients
  41. Receive a call from Emily Moon/Taco/internal member
  42. Provided COVID details during call
  43. Full registration
  44. Schedule a no show reschedule
  45. Full registration
  46. Call from a lipids reschedule
  47. Schedule NV DER
  48. Call from somebody with the their name starting with your initial (Patient or Parent)
  49. Family requesting interpreter
  50. Arrived to work on time