Call from apatient’snamestarting withthe letter YSchedulean apt withSamanthaGoldklangLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)You’ve beenin “Ready”state for 20minsCall from apatient’snamestarting withthe letter YInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateFullregistrationInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Attemptcollaborationwith anotherclinicScheduleNV DERCall fromoveragepatientsSchedulea no showrescheduleProvidedCOVIDdetailsduring callReceive a callfrom EmilyMoon/Taco/internalmemberDefused afrustratedfamily/sendto familyfeedbackFamilyrequestinginterpreterComplete acall withoutputting familyon hold *ifappropriate*Finish30 callsby 2pmLearn a cool factabout your workneighbor/somethingyou have incommonProvidedCOVIDdetailsduring callOutsideclinic/providercalled to checkon a referralfor familyPatientcancelsw/less than3 hoursCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Schedulea no showrescheduleDefused afrustratedfamily/sendto familyfeedbackInternalprovider orPCP’s officecalling intoschedulepatientReceivea PALcallFullregistrationCall from alipidsrescheduleArrivedto workon timeScheduleNV DERUnderagepatientcalling inOutsideclinic/providercalled to checkon a referralfor familyReceivea PALcallComplete acall withoutputting familyon hold *ifappropriate*Schedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Underagepatientcalling inCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Patientcancelsw/less than3 hoursReceive a callfrom EmilyMoon/Taco/internalmemberFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateArrivedto workon timeFinish30 callsby 2pmInternalprovider orPCP’s officecalling intoschedulepatientYou’ve beenin “Ready”state for 20minsCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Attemptcollaborationwith anotherclinicFamilyrequestinginterpreterCall from apatient’snamestarting withthe letter YSchedulean apt withSamanthaGoldklangLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)You’ve beenin “Ready”state for 20minsCall from apatient’snamestarting withthe letter YInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateFullregistrationInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Attemptcollaborationwith anotherclinicScheduleNV DERCall fromoveragepatientsSchedulea no showrescheduleProvidedCOVIDdetailsduring callReceive a callfrom EmilyMoon/Taco/internalmemberDefused afrustratedfamily/sendto familyfeedbackFamilyrequestinginterpreterComplete acall withoutputting familyon hold *ifappropriate*Finish30 callsby 2pmLearn a cool factabout your workneighbor/somethingyou have incommonProvidedCOVIDdetailsduring callOutsideclinic/providercalled to checkon a referralfor familyPatientcancelsw/less than3 hoursCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Schedulea no showrescheduleDefused afrustratedfamily/sendto familyfeedbackInternalprovider orPCP’s officecalling intoschedulepatientReceivea PALcallFullregistrationCall from alipidsrescheduleArrivedto workon timeScheduleNV DERUnderagepatientcalling inOutsideclinic/providercalled to checkon a referralfor familyReceivea PALcallComplete acall withoutputting familyon hold *ifappropriate*Schedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Underagepatientcalling inCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Patientcancelsw/less than3 hoursReceive a callfrom EmilyMoon/Taco/internalmemberFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateArrivedto workon timeFinish30 callsby 2pmInternalprovider orPCP’s officecalling intoschedulepatientYou’ve beenin “Ready”state for 20minsCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Attemptcollaborationwith anotherclinicFamilyrequestinginterpreter

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call from a patient’s name starting with the letter Y
  2. Schedule an apt with Samantha Goldklang
  3. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  4. You’ve been in “Ready” state for 20 mins
  5. Call from a patient’s name starting with the letter Y
  6. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  7. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  8. Full registration
  9. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  10. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  11. Attempt collaboration with another clinic
  12. Schedule NV DER
  13. Call from overage patients
  14. Schedule a no show reschedule
  15. Provided COVID details during call
  16. Receive a call from Emily Moon/Taco/internal member
  17. Defused a frustrated family/send to family feedback
  18. Family requesting interpreter
  19. Complete a call without putting family on hold *if appropriate*
  20. Finish 30 calls by 2pm
  21. Learn a cool fact about your work neighbor/something you have in common
  22. Provided COVID details during call
  23. Outside clinic/provider called to check on a referral for family
  24. Patient cancels w/less than 3 hours
  25. Call from somebody with the their name starting with your initial (Patient or Parent)
  26. Schedule a no show reschedule
  27. Defused a frustrated family/send to family feedback
  28. Internal provider or PCP’s office calling into schedule patient
  29. Receive a PAL call
  30. Full registration
  31. Call from a lipids reschedule
  32. Arrived to work on time
  33. Schedule NV DER
  34. Underage patient calling in
  35. Outside clinic/provider called to check on a referral for family
  36. Receive a PAL call
  37. Complete a call without putting family on hold *if appropriate*
  38. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  39. Underage patient calling in
  40. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  41. Patient cancels w/less than 3 hours
  42. Receive a call from Emily Moon/Taco/internal member
  43. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  44. Arrived to work on time
  45. Finish 30 calls by 2pm
  46. Internal provider or PCP’s office calling into schedule patient
  47. You’ve been in “Ready” state for 20 mins
  48. Call from somebody with the their name starting with your initial (Patient or Parent)
  49. Attempt collaboration with another clinic
  50. Family requesting interpreter