Finish30 callsby 2pmAttemptcollaborationwith anotherclinicCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Finish30 callsby 2pmFullregistrationPatientcancelsw/less than3 hoursOutsideclinic/providercalled to checkon a referralfor familyFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateAttemptcollaborationwith anotherclinicReceivea PALcallLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Call from apatient’snamestarting withthe letter YComplete acall withoutputting familyon hold *ifappropriate*Internalprovider orPCP’s officecalling intoschedulepatientCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Arrivedto workon timeCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)You’ve beenin “Ready”state for 20minsSchedulea no showrescheduleReceivea PALcallFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateScheduleNV DERReceive a callfrom EmilyMoon/Taco/internalmemberUnderagepatientcalling inArrivedto workon timeUnderagepatientcalling inLearn a cool factabout your workneighbor/somethingyou have incommonOutsideclinic/providercalled to checkon a referralfor familyScheduleNV DERInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyComplete acall withoutputting familyon hold *ifappropriate*ProvidedCOVIDdetailsduring callPatientcancelsw/less than3 hoursSchedulean apt withSamanthaGoldklangCall from apatient’snamestarting withthe letter YDefused afrustratedfamily/sendto familyfeedbackYou’ve beenin “Ready”state for 20minsReceive a callfrom EmilyMoon/Taco/internalmemberFamilyrequestinginterpreterInternalprovider orPCP’s officecalling intoschedulepatientFullregistrationCall from alipidsrescheduleSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Call fromoveragepatientsProvidedCOVIDdetailsduring callFamilyrequestinginterpreterSchedulea no showrescheduleDefused afrustratedfamily/sendto familyfeedbackInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyFinish30 callsby 2pmAttemptcollaborationwith anotherclinicCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Finish30 callsby 2pmFullregistrationPatientcancelsw/less than3 hoursOutsideclinic/providercalled to checkon a referralfor familyFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateAttemptcollaborationwith anotherclinicReceivea PALcallLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Call from apatient’snamestarting withthe letter YComplete acall withoutputting familyon hold *ifappropriate*Internalprovider orPCP’s officecalling intoschedulepatientCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Arrivedto workon timeCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)You’ve beenin “Ready”state for 20minsSchedulea no showrescheduleReceivea PALcallFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateScheduleNV DERReceive a callfrom EmilyMoon/Taco/internalmemberUnderagepatientcalling inArrivedto workon timeUnderagepatientcalling inLearn a cool factabout your workneighbor/somethingyou have incommonOutsideclinic/providercalled to checkon a referralfor familyScheduleNV DERInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyComplete acall withoutputting familyon hold *ifappropriate*ProvidedCOVIDdetailsduring callPatientcancelsw/less than3 hoursSchedulean apt withSamanthaGoldklangCall from apatient’snamestarting withthe letter YDefused afrustratedfamily/sendto familyfeedbackYou’ve beenin “Ready”state for 20minsReceive a callfrom EmilyMoon/Taco/internalmemberFamilyrequestinginterpreterInternalprovider orPCP’s officecalling intoschedulepatientFullregistrationCall from alipidsrescheduleSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Call fromoveragepatientsProvidedCOVIDdetailsduring callFamilyrequestinginterpreterSchedulea no showrescheduleDefused afrustratedfamily/sendto familyfeedbackInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith family

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
  1. Finish 30 calls by 2pm
  2. Attempt collaboration with another clinic
  3. Call from somebody with the their name starting with your initial (Patient or Parent)
  4. Call from somebody with the their name starting with your initial (Patient or Parent)
  5. Finish 30 calls by 2pm
  6. Full registration
  7. Patient cancels w/less than 3 hours
  8. Outside clinic/provider called to check on a referral for family
  9. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  10. Attempt collaboration with another clinic
  11. Receive a PAL call
  12. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  13. Call from a patient’s name starting with the letter Y
  14. Complete a call without putting family on hold *if appropriate*
  15. Internal provider or PCP’s office calling into schedule patient
  16. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  17. Arrived to work on time
  18. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  19. You’ve been in “Ready” state for 20 mins
  20. Schedule a no show reschedule
  21. Receive a PAL call
  22. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  23. Schedule NV DER
  24. Receive a call from Emily Moon/Taco/internal member
  25. Underage patient calling in
  26. Arrived to work on time
  27. Underage patient calling in
  28. Learn a cool fact about your work neighbor/something you have in common
  29. Outside clinic/provider called to check on a referral for family
  30. Schedule NV DER
  31. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  32. Complete a call without putting family on hold *if appropriate*
  33. Provided COVID details during call
  34. Patient cancels w/less than 3 hours
  35. Schedule an apt with Samantha Goldklang
  36. Call from a patient’s name starting with the letter Y
  37. Defused a frustrated family/send to family feedback
  38. You’ve been in “Ready” state for 20 mins
  39. Receive a call from Emily Moon/Taco/internal member
  40. Family requesting interpreter
  41. Internal provider or PCP’s office calling into schedule patient
  42. Full registration
  43. Call from a lipids reschedule
  44. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  45. Call from overage patients
  46. Provided COVID details during call
  47. Family requesting interpreter
  48. Schedule a no show reschedule
  49. Defused a frustrated family/send to family feedback
  50. Interpreter needed but family refuses/Interpreter disconnected while on phone with family