Attemptcollaborationwith anotherclinicLearn a cool factabout your workneighbor/somethingyou have incommonAttemptcollaborationwith anotherclinicFinish30 callsby 2pmFamilyrequestinginterpreterComplete acall withoutputting familyon hold *ifappropriate*Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateReceivea PALcallOutsideclinic/providercalled to checkon a referralfor familyUnderagepatientcalling inCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Patientcancelsw/less than3 hoursInternalprovider orPCP’s officecalling intoschedulepatientCall from apatient’snamestarting withthe letter YProvidedCOVIDdetailsduring callFullregistrationYou’ve beenin “Ready”state for 20minsCall fromoveragepatientsInternalprovider orPCP’s officecalling intoschedulepatientProvidedCOVIDdetailsduring callScheduleNV DERUnderagepatientcalling inFullregistrationSchedulea no showrescheduleArrivedto workon timeCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Receive a callfrom EmilyMoon/Taco/internalmemberSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Complete acall withoutputting familyon hold *ifappropriate*Call from alipidsrescheduleFamilyrequestinginterpreterSchedulea no showrescheduleYou’ve beenin “Ready”state for 20minsInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyArrivedto workon timeLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Call from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ScheduleNV DERCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Interpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familySchedulean apt withSamanthaGoldklangCall from apatient’snamestarting withthe letter YFinish30 callsby 2pmPatientcancelsw/less than3 hoursReceivea PALcallOutsideclinic/providercalled to checkon a referralfor familyDefused afrustratedfamily/sendto familyfeedbackReceive a callfrom EmilyMoon/Taco/internalmemberDefused afrustratedfamily/sendto familyfeedbackFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateAttemptcollaborationwith anotherclinicLearn a cool factabout your workneighbor/somethingyou have incommonAttemptcollaborationwith anotherclinicFinish30 callsby 2pmFamilyrequestinginterpreterComplete acall withoutputting familyon hold *ifappropriate*Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateReceivea PALcallOutsideclinic/providercalled to checkon a referralfor familyUnderagepatientcalling inCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Patientcancelsw/less than3 hoursInternalprovider orPCP’s officecalling intoschedulepatientCall from apatient’snamestarting withthe letter YProvidedCOVIDdetailsduring callFullregistrationYou’ve beenin “Ready”state for 20minsCall fromoveragepatientsInternalprovider orPCP’s officecalling intoschedulepatientProvidedCOVIDdetailsduring callScheduleNV DERUnderagepatientcalling inFullregistrationSchedulea no showrescheduleArrivedto workon timeCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Receive a callfrom EmilyMoon/Taco/internalmemberSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Complete acall withoutputting familyon hold *ifappropriate*Call from alipidsrescheduleFamilyrequestinginterpreterSchedulea no showrescheduleYou’ve beenin “Ready”state for 20minsInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyArrivedto workon timeLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Call from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ScheduleNV DERCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Interpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familySchedulean apt withSamanthaGoldklangCall from apatient’snamestarting withthe letter YFinish30 callsby 2pmPatientcancelsw/less than3 hoursReceivea PALcallOutsideclinic/providercalled to checkon a referralfor familyDefused afrustratedfamily/sendto familyfeedbackReceive a callfrom EmilyMoon/Taco/internalmemberDefused afrustratedfamily/sendto familyfeedbackFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdate

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Attempt collaboration with another clinic
  2. Learn a cool fact about your work neighbor/something you have in common
  3. Attempt collaboration with another clinic
  4. Finish 30 calls by 2pm
  5. Family requesting interpreter
  6. Complete a call without putting family on hold *if appropriate*
  7. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  8. Receive a PAL call
  9. Outside clinic/provider called to check on a referral for family
  10. Underage patient calling in
  11. Call from somebody with the their name starting with your initial (Patient or Parent)
  12. Patient cancels w/less than 3 hours
  13. Internal provider or PCP’s office calling into schedule patient
  14. Call from a patient’s name starting with the letter Y
  15. Provided COVID details during call
  16. Full registration
  17. You’ve been in “Ready” state for 20 mins
  18. Call from overage patients
  19. Internal provider or PCP’s office calling into schedule patient
  20. Provided COVID details during call
  21. Schedule NV DER
  22. Underage patient calling in
  23. Full registration
  24. Schedule a no show reschedule
  25. Arrived to work on time
  26. Call from somebody with the their name starting with your initial (Patient or Parent)
  27. Receive a call from Emily Moon/Taco/internal member
  28. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  29. Complete a call without putting family on hold *if appropriate*
  30. Call from a lipids reschedule
  31. Family requesting interpreter
  32. Schedule a no show reschedule
  33. You’ve been in “Ready” state for 20 mins
  34. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  35. Arrived to work on time
  36. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  37. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  38. Schedule NV DER
  39. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  40. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  41. Schedule an apt with Samantha Goldklang
  42. Call from a patient’s name starting with the letter Y
  43. Finish 30 calls by 2pm
  44. Patient cancels w/less than 3 hours
  45. Receive a PAL call
  46. Outside clinic/provider called to check on a referral for family
  47. Defused a frustrated family/send to family feedback
  48. Receive a call from Emily Moon/Taco/internal member
  49. Defused a frustrated family/send to family feedback
  50. Family refused to provide information for security purposes or doesn’t know patient’s birthdate