Complete acall withoutputting familyon hold *ifappropriate*Finish30 callsby 2pmInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyReceivea PALcallOutsideclinic/providercalled to checkon a referralfor familyFullregistrationFamilyrequestinginterpreterLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Call from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ProvidedCOVIDdetailsduring callComplete acall withoutputting familyon hold *ifappropriate*Arrivedto workon timeProvidedCOVIDdetailsduring callCall from apatient’snamestarting withthe letter YFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateReceive a callfrom EmilyMoon/Taco/internalmemberOutsideclinic/providercalled to checkon a referralfor familySchedulea no showrescheduleCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Receivea PALcallCall from apatient’snamestarting withthe letter YLearn a cool factabout your workneighbor/somethingyou have incommonCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Patientcancelsw/less than3 hoursInternalprovider orPCP’s officecalling intoschedulepatientFullregistrationArrivedto workon timeAttemptcollaborationwith anotherclinicReceive a callfrom EmilyMoon/Taco/internalmemberSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Underagepatientcalling inDefused afrustratedfamily/sendto familyfeedbackYou’ve beenin “Ready”state for 20minsCall fromoveragepatientsUnderagepatientcalling inCall from alipidsrescheduleCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Patientcancelsw/less than3 hoursInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyYou’ve beenin “Ready”state for 20minsScheduleNV DERAttemptcollaborationwith anotherclinicScheduleNV DERFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateFinish30 callsby 2pmSchedulea no showrescheduleFamilyrequestinginterpreterInternalprovider orPCP’s officecalling intoschedulepatientSchedulean apt withSamanthaGoldklangDefused afrustratedfamily/sendto familyfeedbackComplete acall withoutputting familyon hold *ifappropriate*Finish30 callsby 2pmInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyReceivea PALcallOutsideclinic/providercalled to checkon a referralfor familyFullregistrationFamilyrequestinginterpreterLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Call from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ProvidedCOVIDdetailsduring callComplete acall withoutputting familyon hold *ifappropriate*Arrivedto workon timeProvidedCOVIDdetailsduring callCall from apatient’snamestarting withthe letter YFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateReceive a callfrom EmilyMoon/Taco/internalmemberOutsideclinic/providercalled to checkon a referralfor familySchedulea no showrescheduleCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Receivea PALcallCall from apatient’snamestarting withthe letter YLearn a cool factabout your workneighbor/somethingyou have incommonCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Patientcancelsw/less than3 hoursInternalprovider orPCP’s officecalling intoschedulepatientFullregistrationArrivedto workon timeAttemptcollaborationwith anotherclinicReceive a callfrom EmilyMoon/Taco/internalmemberSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Underagepatientcalling inDefused afrustratedfamily/sendto familyfeedbackYou’ve beenin “Ready”state for 20minsCall fromoveragepatientsUnderagepatientcalling inCall from alipidsrescheduleCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Patientcancelsw/less than3 hoursInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyYou’ve beenin “Ready”state for 20minsScheduleNV DERAttemptcollaborationwith anotherclinicScheduleNV DERFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateFinish30 callsby 2pmSchedulea no showrescheduleFamilyrequestinginterpreterInternalprovider orPCP’s officecalling intoschedulepatientSchedulean apt withSamanthaGoldklangDefused afrustratedfamily/sendto familyfeedback

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a call without putting family on hold *if appropriate*
  2. Finish 30 calls by 2pm
  3. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  4. Receive a PAL call
  5. Outside clinic/provider called to check on a referral for family
  6. Full registration
  7. Family requesting interpreter
  8. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  9. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  10. Provided COVID details during call
  11. Complete a call without putting family on hold *if appropriate*
  12. Arrived to work on time
  13. Provided COVID details during call
  14. Call from a patient’s name starting with the letter Y
  15. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  16. Receive a call from Emily Moon/Taco/internal member
  17. Outside clinic/provider called to check on a referral for family
  18. Schedule a no show reschedule
  19. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  20. Receive a PAL call
  21. Call from a patient’s name starting with the letter Y
  22. Learn a cool fact about your work neighbor/something you have in common
  23. Call from somebody with the their name starting with your initial (Patient or Parent)
  24. Patient cancels w/less than 3 hours
  25. Internal provider or PCP’s office calling into schedule patient
  26. Full registration
  27. Arrived to work on time
  28. Attempt collaboration with another clinic
  29. Receive a call from Emily Moon/Taco/internal member
  30. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  31. Underage patient calling in
  32. Defused a frustrated family/send to family feedback
  33. You’ve been in “Ready” state for 20 mins
  34. Call from overage patients
  35. Underage patient calling in
  36. Call from a lipids reschedule
  37. Call from somebody with the their name starting with your initial (Patient or Parent)
  38. Patient cancels w/less than 3 hours
  39. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  40. You’ve been in “Ready” state for 20 mins
  41. Schedule NV DER
  42. Attempt collaboration with another clinic
  43. Schedule NV DER
  44. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  45. Finish 30 calls by 2pm
  46. Schedule a no show reschedule
  47. Family requesting interpreter
  48. Internal provider or PCP’s office calling into schedule patient
  49. Schedule an apt with Samantha Goldklang
  50. Defused a frustrated family/send to family feedback