FamilyrequestinginterpreterPatientcancelsw/less than3 hoursReceive a callfrom EmilyMoon/Taco/internalmemberFamilyrequestinginterpreterPatientcancelsw/less than3 hoursOutsideclinic/providercalled to checkon a referralfor familyScheduleNV DERCall from alipidsrescheduleArrivedto workon timeProvidedCOVIDdetailsduring callUnderagepatientcalling inComplete acall withoutputting familyon hold *ifappropriate*Defused afrustratedfamily/sendto familyfeedbackSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Finish30 callsby 2pmFinish30 callsby 2pmCall from apatient’snamestarting withthe letter YYou’ve beenin “Ready”state for 20minsProvidedCOVIDdetailsduring callCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)You’ve beenin “Ready”state for 20minsScheduleNV DERAttemptcollaborationwith anotherclinicCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Outsideclinic/providercalled to checkon a referralfor familyLearn a cool factabout your workneighbor/somethingyou have incommonReceivea PALcallFullregistrationLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Attemptcollaborationwith anotherclinicSchedulean apt withSamanthaGoldklangFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateUnderagepatientcalling inSchedulea no showrescheduleFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateCall fromoveragepatientsDefused afrustratedfamily/sendto familyfeedbackCall from apatient’snamestarting withthe letter YReceivea PALcallSchedulea no showrescheduleInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyInternalprovider orPCP’s officecalling intoschedulepatientFullregistrationReceive a callfrom EmilyMoon/Taco/internalmemberComplete acall withoutputting familyon hold *ifappropriate*Interpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Internalprovider orPCP’s officecalling intoschedulepatientArrivedto workon timeCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)FamilyrequestinginterpreterPatientcancelsw/less than3 hoursReceive a callfrom EmilyMoon/Taco/internalmemberFamilyrequestinginterpreterPatientcancelsw/less than3 hoursOutsideclinic/providercalled to checkon a referralfor familyScheduleNV DERCall from alipidsrescheduleArrivedto workon timeProvidedCOVIDdetailsduring callUnderagepatientcalling inComplete acall withoutputting familyon hold *ifappropriate*Defused afrustratedfamily/sendto familyfeedbackSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Finish30 callsby 2pmFinish30 callsby 2pmCall from apatient’snamestarting withthe letter YYou’ve beenin “Ready”state for 20minsProvidedCOVIDdetailsduring callCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)You’ve beenin “Ready”state for 20minsScheduleNV DERAttemptcollaborationwith anotherclinicCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Outsideclinic/providercalled to checkon a referralfor familyLearn a cool factabout your workneighbor/somethingyou have incommonReceivea PALcallFullregistrationLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Attemptcollaborationwith anotherclinicSchedulean apt withSamanthaGoldklangFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateUnderagepatientcalling inSchedulea no showrescheduleFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateCall fromoveragepatientsDefused afrustratedfamily/sendto familyfeedbackCall from apatient’snamestarting withthe letter YReceivea PALcallSchedulea no showrescheduleInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyInternalprovider orPCP’s officecalling intoschedulepatientFullregistrationReceive a callfrom EmilyMoon/Taco/internalmemberComplete acall withoutputting familyon hold *ifappropriate*Interpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Internalprovider orPCP’s officecalling intoschedulepatientArrivedto workon timeCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Family requesting interpreter
  2. Patient cancels w/less than 3 hours
  3. Receive a call from Emily Moon/Taco/internal member
  4. Family requesting interpreter
  5. Patient cancels w/less than 3 hours
  6. Outside clinic/provider called to check on a referral for family
  7. Schedule NV DER
  8. Call from a lipids reschedule
  9. Arrived to work on time
  10. Provided COVID details during call
  11. Underage patient calling in
  12. Complete a call without putting family on hold *if appropriate*
  13. Defused a frustrated family/send to family feedback
  14. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  15. Finish 30 calls by 2pm
  16. Finish 30 calls by 2pm
  17. Call from a patient’s name starting with the letter Y
  18. You’ve been in “Ready” state for 20 mins
  19. Provided COVID details during call
  20. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  21. You’ve been in “Ready” state for 20 mins
  22. Schedule NV DER
  23. Attempt collaboration with another clinic
  24. Call from somebody with the their name starting with your initial (Patient or Parent)
  25. Outside clinic/provider called to check on a referral for family
  26. Learn a cool fact about your work neighbor/something you have in common
  27. Receive a PAL call
  28. Full registration
  29. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  30. Attempt collaboration with another clinic
  31. Schedule an apt with Samantha Goldklang
  32. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  33. Underage patient calling in
  34. Schedule a no show reschedule
  35. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  36. Call from overage patients
  37. Defused a frustrated family/send to family feedback
  38. Call from a patient’s name starting with the letter Y
  39. Receive a PAL call
  40. Schedule a no show reschedule
  41. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  42. Internal provider or PCP’s office calling into schedule patient
  43. Full registration
  44. Receive a call from Emily Moon/Taco/internal member
  45. Complete a call without putting family on hold *if appropriate*
  46. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  47. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  48. Internal provider or PCP’s office calling into schedule patient
  49. Arrived to work on time
  50. Call from somebody with the their name starting with your initial (Patient or Parent)