FullregistrationInternalprovider orPCP’s officecalling intoschedulepatientDefused afrustratedfamily/sendto familyfeedbackFamilyrequestinginterpreterCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)FamilyrequestinginterpreterComplete acall withoutputting familyon hold *ifappropriate*Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdatePatientcancelsw/less than3 hoursPatientcancelsw/less than3 hoursFinish30 callsby 2pmFullregistrationLearn a cool factabout your workneighbor/somethingyou have incommonInternalprovider orPCP’s officecalling intoschedulepatientOutsideclinic/providercalled to checkon a referralfor familyCall from alipidsrescheduleSchedulea no showrescheduleSchedulean apt withSamanthaGoldklangUnderagepatientcalling inArrivedto workon timeInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyUnderagepatientcalling inFinish30 callsby 2pmFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateReceivea PALcallReceive a callfrom EmilyMoon/Taco/internalmemberAttemptcollaborationwith anotherclinicSchedulea no showrescheduleProvidedCOVIDdetailsduring callSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)ProvidedCOVIDdetailsduring callYou’ve beenin “Ready”state for 20minsScheduleNV DERLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Outsideclinic/providercalled to checkon a referralfor familyDefused afrustratedfamily/sendto familyfeedbackReceive a callfrom EmilyMoon/Taco/internalmemberInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyAttemptcollaborationwith anotherclinicScheduleNV DERCall from apatient’snamestarting withthe letter YYou’ve beenin “Ready”state for 20minsComplete acall withoutputting familyon hold *ifappropriate*Call from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Arrivedto workon timeCall fromoveragepatientsCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call from apatient’snamestarting withthe letter YReceivea PALcallFullregistrationInternalprovider orPCP’s officecalling intoschedulepatientDefused afrustratedfamily/sendto familyfeedbackFamilyrequestinginterpreterCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)FamilyrequestinginterpreterComplete acall withoutputting familyon hold *ifappropriate*Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdatePatientcancelsw/less than3 hoursPatientcancelsw/less than3 hoursFinish30 callsby 2pmFullregistrationLearn a cool factabout your workneighbor/somethingyou have incommonInternalprovider orPCP’s officecalling intoschedulepatientOutsideclinic/providercalled to checkon a referralfor familyCall from alipidsrescheduleSchedulea no showrescheduleSchedulean apt withSamanthaGoldklangUnderagepatientcalling inArrivedto workon timeInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyUnderagepatientcalling inFinish30 callsby 2pmFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateReceivea PALcallReceive a callfrom EmilyMoon/Taco/internalmemberAttemptcollaborationwith anotherclinicSchedulea no showrescheduleProvidedCOVIDdetailsduring callSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)ProvidedCOVIDdetailsduring callYou’ve beenin “Ready”state for 20minsScheduleNV DERLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Outsideclinic/providercalled to checkon a referralfor familyDefused afrustratedfamily/sendto familyfeedbackReceive a callfrom EmilyMoon/Taco/internalmemberInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyAttemptcollaborationwith anotherclinicScheduleNV DERCall from apatient’snamestarting withthe letter YYou’ve beenin “Ready”state for 20minsComplete acall withoutputting familyon hold *ifappropriate*Call from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Arrivedto workon timeCall fromoveragepatientsCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call from apatient’snamestarting withthe letter YReceivea PALcall

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Full registration
  2. Internal provider or PCP’s office calling into schedule patient
  3. Defused a frustrated family/send to family feedback
  4. Family requesting interpreter
  5. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  6. Family requesting interpreter
  7. Complete a call without putting family on hold *if appropriate*
  8. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  9. Patient cancels w/less than 3 hours
  10. Patient cancels w/less than 3 hours
  11. Finish 30 calls by 2pm
  12. Full registration
  13. Learn a cool fact about your work neighbor/something you have in common
  14. Internal provider or PCP’s office calling into schedule patient
  15. Outside clinic/provider called to check on a referral for family
  16. Call from a lipids reschedule
  17. Schedule a no show reschedule
  18. Schedule an apt with Samantha Goldklang
  19. Underage patient calling in
  20. Arrived to work on time
  21. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  22. Underage patient calling in
  23. Finish 30 calls by 2pm
  24. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  25. Receive a PAL call
  26. Receive a call from Emily Moon/Taco/internal member
  27. Attempt collaboration with another clinic
  28. Schedule a no show reschedule
  29. Provided COVID details during call
  30. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  31. Provided COVID details during call
  32. You’ve been in “Ready” state for 20 mins
  33. Schedule NV DER
  34. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  35. Outside clinic/provider called to check on a referral for family
  36. Defused a frustrated family/send to family feedback
  37. Receive a call from Emily Moon/Taco/internal member
  38. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  39. Attempt collaboration with another clinic
  40. Schedule NV DER
  41. Call from a patient’s name starting with the letter Y
  42. You’ve been in “Ready” state for 20 mins
  43. Complete a call without putting family on hold *if appropriate*
  44. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  45. Arrived to work on time
  46. Call from overage patients
  47. Call from somebody with the their name starting with your initial (Patient or Parent)
  48. Call from somebody with the their name starting with your initial (Patient or Parent)
  49. Call from a patient’s name starting with the letter Y
  50. Receive a PAL call