Receive a callfrom EmilyMoon/Taco/internalmemberSchedulea no showrescheduleCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Underagepatientcalling inOutsideclinic/providercalled to checkon a referralfor familyReceivea PALcallCall from apatient’snamestarting withthe letter YFinish30 callsby 2pmReceive a callfrom EmilyMoon/Taco/internalmemberCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateSchedulean apt withSamanthaGoldklangComplete acall withoutputting familyon hold *ifappropriate*Defused afrustratedfamily/sendto familyfeedbackFamilyrequestinginterpreterDefused afrustratedfamily/sendto familyfeedbackLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Arrivedto workon timeFullregistrationCall fromoveragepatientsCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)ProvidedCOVIDdetailsduring callOutsideclinic/providercalled to checkon a referralfor familyPatientcancelsw/less than3 hoursInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyYou’ve beenin “Ready”state for 20minsCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Call from apatient’snamestarting withthe letter YCall from alipidsrescheduleFinish30 callsby 2pmArrivedto workon timeFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateAttemptcollaborationwith anotherclinicComplete acall withoutputting familyon hold *ifappropriate*Internalprovider orPCP’s officecalling intoschedulepatientUnderagepatientcalling inLearn a cool factabout your workneighbor/somethingyou have incommonScheduleNV DERAttemptcollaborationwith anotherclinicSchedulea no showrescheduleSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)FullregistrationProvidedCOVIDdetailsduring callYou’ve beenin “Ready”state for 20minsPatientcancelsw/less than3 hoursFamilyrequestinginterpreterInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyScheduleNV DERInternalprovider orPCP’s officecalling intoschedulepatientReceivea PALcallReceive a callfrom EmilyMoon/Taco/internalmemberSchedulea no showrescheduleCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Underagepatientcalling inOutsideclinic/providercalled to checkon a referralfor familyReceivea PALcallCall from apatient’snamestarting withthe letter YFinish30 callsby 2pmReceive a callfrom EmilyMoon/Taco/internalmemberCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateSchedulean apt withSamanthaGoldklangComplete acall withoutputting familyon hold *ifappropriate*Defused afrustratedfamily/sendto familyfeedbackFamilyrequestinginterpreterDefused afrustratedfamily/sendto familyfeedbackLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Arrivedto workon timeFullregistrationCall fromoveragepatientsCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)ProvidedCOVIDdetailsduring callOutsideclinic/providercalled to checkon a referralfor familyPatientcancelsw/less than3 hoursInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyYou’ve beenin “Ready”state for 20minsCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Call from apatient’snamestarting withthe letter YCall from alipidsrescheduleFinish30 callsby 2pmArrivedto workon timeFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateAttemptcollaborationwith anotherclinicComplete acall withoutputting familyon hold *ifappropriate*Internalprovider orPCP’s officecalling intoschedulepatientUnderagepatientcalling inLearn a cool factabout your workneighbor/somethingyou have incommonScheduleNV DERAttemptcollaborationwith anotherclinicSchedulea no showrescheduleSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)FullregistrationProvidedCOVIDdetailsduring callYou’ve beenin “Ready”state for 20minsPatientcancelsw/less than3 hoursFamilyrequestinginterpreterInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyScheduleNV DERInternalprovider orPCP’s officecalling intoschedulepatientReceivea PALcall

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a call from Emily Moon/Taco/internal member
  2. Schedule a no show reschedule
  3. Call from somebody with the their name starting with your initial (Patient or Parent)
  4. Underage patient calling in
  5. Outside clinic/provider called to check on a referral for family
  6. Receive a PAL call
  7. Call from a patient’s name starting with the letter Y
  8. Finish 30 calls by 2pm
  9. Receive a call from Emily Moon/Taco/internal member
  10. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  11. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  12. Schedule an apt with Samantha Goldklang
  13. Complete a call without putting family on hold *if appropriate*
  14. Defused a frustrated family/send to family feedback
  15. Family requesting interpreter
  16. Defused a frustrated family/send to family feedback
  17. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  18. Arrived to work on time
  19. Full registration
  20. Call from overage patients
  21. Call from somebody with the their name starting with your initial (Patient or Parent)
  22. Provided COVID details during call
  23. Outside clinic/provider called to check on a referral for family
  24. Patient cancels w/less than 3 hours
  25. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  26. You’ve been in “Ready” state for 20 mins
  27. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  28. Call from a patient’s name starting with the letter Y
  29. Call from a lipids reschedule
  30. Finish 30 calls by 2pm
  31. Arrived to work on time
  32. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  33. Attempt collaboration with another clinic
  34. Complete a call without putting family on hold *if appropriate*
  35. Internal provider or PCP’s office calling into schedule patient
  36. Underage patient calling in
  37. Learn a cool fact about your work neighbor/something you have in common
  38. Schedule NV DER
  39. Attempt collaboration with another clinic
  40. Schedule a no show reschedule
  41. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  42. Full registration
  43. Provided COVID details during call
  44. You’ve been in “Ready” state for 20 mins
  45. Patient cancels w/less than 3 hours
  46. Family requesting interpreter
  47. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  48. Schedule NV DER
  49. Internal provider or PCP’s office calling into schedule patient
  50. Receive a PAL call