Underagepatientcalling inInternalprovider orPCP’s officecalling intoschedulepatientCall from alipidsrescheduleLearn a cool factabout your workneighbor/somethingyou have incommonInternalprovider orPCP’s officecalling intoschedulepatientScheduleNV DERSchedulea no showrescheduleYou’ve beenin “Ready”state for 20minsFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateAttemptcollaborationwith anotherclinicOutsideclinic/providercalled to checkon a referralfor familyYou’ve beenin “Ready”state for 20minsFullregistrationDefused afrustratedfamily/sendto familyfeedbackCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Call fromoveragepatientsReceivea PALcallReceive a callfrom EmilyMoon/Taco/internalmemberCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Complete acall withoutputting familyon hold *ifappropriate*Receivea PALcallFamilyrequestinginterpreterSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)FamilyrequestinginterpreterSchedulean apt withSamanthaGoldklangFinish30 callsby 2pmInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyCall from apatient’snamestarting withthe letter YCall from apatient’snamestarting withthe letter YPatientcancelsw/less than3 hoursProvidedCOVIDdetailsduring callInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familySchedulea no showrescheduleFullregistrationLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Arrivedto workon timeCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Receive a callfrom EmilyMoon/Taco/internalmemberArrivedto workon timeFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateComplete acall withoutputting familyon hold *ifappropriate*Patientcancelsw/less than3 hoursCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ProvidedCOVIDdetailsduring callUnderagepatientcalling inFinish30 callsby 2pmAttemptcollaborationwith anotherclinicScheduleNV DEROutsideclinic/providercalled to checkon a referralfor familyDefused afrustratedfamily/sendto familyfeedbackUnderagepatientcalling inInternalprovider orPCP’s officecalling intoschedulepatientCall from alipidsrescheduleLearn a cool factabout your workneighbor/somethingyou have incommonInternalprovider orPCP’s officecalling intoschedulepatientScheduleNV DERSchedulea no showrescheduleYou’ve beenin “Ready”state for 20minsFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateAttemptcollaborationwith anotherclinicOutsideclinic/providercalled to checkon a referralfor familyYou’ve beenin “Ready”state for 20minsFullregistrationDefused afrustratedfamily/sendto familyfeedbackCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Call fromoveragepatientsReceivea PALcallReceive a callfrom EmilyMoon/Taco/internalmemberCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Complete acall withoutputting familyon hold *ifappropriate*Receivea PALcallFamilyrequestinginterpreterSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)FamilyrequestinginterpreterSchedulean apt withSamanthaGoldklangFinish30 callsby 2pmInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyCall from apatient’snamestarting withthe letter YCall from apatient’snamestarting withthe letter YPatientcancelsw/less than3 hoursProvidedCOVIDdetailsduring callInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familySchedulea no showrescheduleFullregistrationLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Arrivedto workon timeCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Receive a callfrom EmilyMoon/Taco/internalmemberArrivedto workon timeFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateComplete acall withoutputting familyon hold *ifappropriate*Patientcancelsw/less than3 hoursCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ProvidedCOVIDdetailsduring callUnderagepatientcalling inFinish30 callsby 2pmAttemptcollaborationwith anotherclinicScheduleNV DEROutsideclinic/providercalled to checkon a referralfor familyDefused afrustratedfamily/sendto familyfeedback

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Underage patient calling in
  2. Internal provider or PCP’s office calling into schedule patient
  3. Call from a lipids reschedule
  4. Learn a cool fact about your work neighbor/something you have in common
  5. Internal provider or PCP’s office calling into schedule patient
  6. Schedule NV DER
  7. Schedule a no show reschedule
  8. You’ve been in “Ready” state for 20 mins
  9. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  10. Attempt collaboration with another clinic
  11. Outside clinic/provider called to check on a referral for family
  12. You’ve been in “Ready” state for 20 mins
  13. Full registration
  14. Defused a frustrated family/send to family feedback
  15. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  16. Call from overage patients
  17. Receive a PAL call
  18. Receive a call from Emily Moon/Taco/internal member
  19. Call from somebody with the their name starting with your initial (Patient or Parent)
  20. Complete a call without putting family on hold *if appropriate*
  21. Receive a PAL call
  22. Family requesting interpreter
  23. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  24. Family requesting interpreter
  25. Schedule an apt with Samantha Goldklang
  26. Finish 30 calls by 2pm
  27. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  28. Call from a patient’s name starting with the letter Y
  29. Call from a patient’s name starting with the letter Y
  30. Patient cancels w/less than 3 hours
  31. Provided COVID details during call
  32. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  33. Schedule a no show reschedule
  34. Full registration
  35. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  36. Arrived to work on time
  37. Call from somebody with the their name starting with your initial (Patient or Parent)
  38. Receive a call from Emily Moon/Taco/internal member
  39. Arrived to work on time
  40. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  41. Complete a call without putting family on hold *if appropriate*
  42. Patient cancels w/less than 3 hours
  43. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  44. Provided COVID details during call
  45. Underage patient calling in
  46. Finish 30 calls by 2pm
  47. Attempt collaboration with another clinic
  48. Schedule NV DER
  49. Outside clinic/provider called to check on a referral for family
  50. Defused a frustrated family/send to family feedback