Receive a callfrom EmilyMoon/Taco/internalmemberDefused afrustratedfamily/sendto familyfeedbackArrivedto workon timeFinish30 callsby 2pmReceive a callfrom EmilyMoon/Taco/internalmemberSchedulean apt withSamanthaGoldklangCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)FamilyrequestinginterpreterCall from apatient’snamestarting withthe letter YUnderagepatientcalling inScheduleNV DERYou’ve beenin “Ready”state for 20minsFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateCall from alipidsrescheduleCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Outsideclinic/providercalled to checkon a referralfor familyArrivedto workon timeCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Patientcancelsw/less than3 hoursSchedulea no showrescheduleSchedulea no showrescheduleInternalprovider orPCP’s officecalling intoschedulepatientLearn a cool factabout your workneighbor/somethingyou have incommonFinish30 callsby 2pmProvidedCOVIDdetailsduring callReceivea PALcallDefused afrustratedfamily/sendto familyfeedbackInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateComplete acall withoutputting familyon hold *ifappropriate*You’ve beenin “Ready”state for 20minsComplete acall withoutputting familyon hold *ifappropriate*Call from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)FamilyrequestinginterpreterInternalprovider orPCP’s officecalling intoschedulepatientAttemptcollaborationwith anotherclinicFullregistrationReceivea PALcallSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Interpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyUnderagepatientcalling inCall from apatient’snamestarting withthe letter YProvidedCOVIDdetailsduring callOutsideclinic/providercalled to checkon a referralfor familyAttemptcollaborationwith anotherclinicScheduleNV DERPatientcancelsw/less than3 hoursCall fromoveragepatientsFullregistrationLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Receive a callfrom EmilyMoon/Taco/internalmemberDefused afrustratedfamily/sendto familyfeedbackArrivedto workon timeFinish30 callsby 2pmReceive a callfrom EmilyMoon/Taco/internalmemberSchedulean apt withSamanthaGoldklangCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)FamilyrequestinginterpreterCall from apatient’snamestarting withthe letter YUnderagepatientcalling inScheduleNV DERYou’ve beenin “Ready”state for 20minsFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateCall from alipidsrescheduleCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Outsideclinic/providercalled to checkon a referralfor familyArrivedto workon timeCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Patientcancelsw/less than3 hoursSchedulea no showrescheduleSchedulea no showrescheduleInternalprovider orPCP’s officecalling intoschedulepatientLearn a cool factabout your workneighbor/somethingyou have incommonFinish30 callsby 2pmProvidedCOVIDdetailsduring callReceivea PALcallDefused afrustratedfamily/sendto familyfeedbackInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateComplete acall withoutputting familyon hold *ifappropriate*You’ve beenin “Ready”state for 20minsComplete acall withoutputting familyon hold *ifappropriate*Call from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)FamilyrequestinginterpreterInternalprovider orPCP’s officecalling intoschedulepatientAttemptcollaborationwith anotherclinicFullregistrationReceivea PALcallSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Interpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyUnderagepatientcalling inCall from apatient’snamestarting withthe letter YProvidedCOVIDdetailsduring callOutsideclinic/providercalled to checkon a referralfor familyAttemptcollaborationwith anotherclinicScheduleNV DERPatientcancelsw/less than3 hoursCall fromoveragepatientsFullregistrationLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a call from Emily Moon/Taco/internal member
  2. Defused a frustrated family/send to family feedback
  3. Arrived to work on time
  4. Finish 30 calls by 2pm
  5. Receive a call from Emily Moon/Taco/internal member
  6. Schedule an apt with Samantha Goldklang
  7. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  8. Family requesting interpreter
  9. Call from a patient’s name starting with the letter Y
  10. Underage patient calling in
  11. Schedule NV DER
  12. You’ve been in “Ready” state for 20 mins
  13. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  14. Call from a lipids reschedule
  15. Call from somebody with the their name starting with your initial (Patient or Parent)
  16. Outside clinic/provider called to check on a referral for family
  17. Arrived to work on time
  18. Call from somebody with the their name starting with your initial (Patient or Parent)
  19. Patient cancels w/less than 3 hours
  20. Schedule a no show reschedule
  21. Schedule a no show reschedule
  22. Internal provider or PCP’s office calling into schedule patient
  23. Learn a cool fact about your work neighbor/something you have in common
  24. Finish 30 calls by 2pm
  25. Provided COVID details during call
  26. Receive a PAL call
  27. Defused a frustrated family/send to family feedback
  28. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  29. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  30. Complete a call without putting family on hold *if appropriate*
  31. You’ve been in “Ready” state for 20 mins
  32. Complete a call without putting family on hold *if appropriate*
  33. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  34. Family requesting interpreter
  35. Internal provider or PCP’s office calling into schedule patient
  36. Attempt collaboration with another clinic
  37. Full registration
  38. Receive a PAL call
  39. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  40. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  41. Underage patient calling in
  42. Call from a patient’s name starting with the letter Y
  43. Provided COVID details during call
  44. Outside clinic/provider called to check on a referral for family
  45. Attempt collaboration with another clinic
  46. Schedule NV DER
  47. Patient cancels w/less than 3 hours
  48. Call from overage patients
  49. Full registration
  50. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)