Inbound Pals

This bingo card has a free space and 50 words: Call from a patient’s name starting with the letter Y, Call from a lipids reschedule, Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day), Provided COVID details during call, Defused a frustrated family/send to family feedback, Arrived to work on time, Call from somebody with the their name starting with your initial (Patient or Parent), Underage patient calling in, Full registration, Receive a PAL call, Patient cancels w/less than 3 hours, Schedule a no show reschedule, Finish 30 calls by 2pm, Schedule NV DER, Schedule an apt with Samantha Goldklang, Family requesting interpreter, Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI), Complete a call without putting family on hold *if appropriate*, Attempt collaboration with another clinic, Internal provider or PCP’s office calling into schedule patient, Family refused to provide information for security purposes or doesn’t know patient’s birthdate, You’ve been in “Ready” state for 20 mins, Interpreter needed but family refuses/Interpreter disconnected while on phone with family, Outside clinic/provider called to check on a referral for family, Receive a call from Emily Moon/Taco/internal member, Call from a patient’s name starting with the letter Y, Call from overage patients, Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day), Provided COVID details during call, Defused a frustrated family/send to family feedback, Arrived to work on time, Call from somebody with the their name starting with your initial (Patient or Parent), Underage patient calling in, Full registration, Receive a PAL call, Patient cancels w/less than 3 hours, Schedule a no show reschedule, Finish 30 calls by 2pm, Schedule NV DER, Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.), Family requesting interpreter, Learn a cool fact about your work neighbor/something you have in common, Complete a call without putting family on hold *if appropriate*, Attempt collaboration with another clinic, Internal provider or PCP’s office calling into schedule patient, Family refused to provide information for security purposes or doesn’t know patient’s birthdate, You’ve been in “Ready” state for 20 mins, Interpreter needed but family refuses/Interpreter disconnected while on phone with family, Outside clinic/provider called to check on a referral for family and Receive a call from Emily Moon/Taco/internal member.

⚠ This card has duplicate items: Call from a patient’s name starting with the letter Y (2), Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day) (2), Provided COVID details during call (2), Defused a frustrated family/send to family feedback (2), Arrived to work on time (2), Call from somebody with the their name starting with your initial (Patient or Parent) (2), Underage patient calling in (2), Full registration (2), Receive a PAL call (2), Patient cancels w/less than 3 hours (2), Schedule a no show reschedule (2), Finish 30 calls by 2pm (2), Schedule NV DER (2), Family requesting interpreter (2), Complete a call without putting family on hold *if appropriate* (2), Attempt collaboration with another clinic (2), Internal provider or PCP’s office calling into schedule patient (2), Family refused to provide information for security purposes or doesn’t know patient’s birthdate (2), You’ve been in “Ready” state for 20 mins (2), Interpreter needed but family refuses/Interpreter disconnected while on phone with family (2), Outside clinic/provider called to check on a referral for family (2), Receive a call from Emily Moon/Taco/internal member (2)

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