Finding a chartwith onlyparents phonenumbers whenpatient is >18yoProvidedCOVIDdetailsduring callSchedule1 IR/T2DFamily movedto anotherlocation, nolonger in theareaHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineSchedule a fullTeam DIA visitper orderswithout familydecliningSuccessfullyschedule 10appts priorto noonFamily is notable to takethe apptdate/time youare offeringComplete out15 2ndcalls/MyChartticketsArrivedto workon timeAre able tofullycomplete 8In BasketmessagesSchedule 3laser followups for 1patientSchedule1 PALapptGo tobreak/lunchon timeFamily refusesto schedulebecause theythink they don’tneed toTransferringfamily to RNline/otherSeattleChildren’sservicesFullregistrationAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)SchedulesubsequentAccutanefollow upsDiffuseangryfamilySchedule 5DIA apptsor 3 GENEND apptsHaving torespond toprovider forclarificationAttemptcollaborationwith anotherclinicFinding a chartwith onlyparents phonenumbers whenpatient is >18yoProvidedCOVIDdetailsduring callSchedule1 IR/T2DFamily movedto anotherlocation, nolonger in theareaHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineSchedule a fullTeam DIA visitper orderswithout familydecliningSuccessfullyschedule 10appts priorto noonFamily is notable to takethe apptdate/time youare offeringComplete out15 2ndcalls/MyChartticketsArrivedto workon timeAre able tofullycomplete 8In BasketmessagesSchedule 3laser followups for 1patientSchedule1 PALapptGo tobreak/lunchon timeFamily refusesto schedulebecause theythink they don’tneed toTransferringfamily to RNline/otherSeattleChildren’sservicesFullregistrationAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)SchedulesubsequentAccutanefollow upsDiffuseangryfamilySchedule 5DIA apptsor 3 GENEND apptsHaving torespond toprovider forclarificationAttemptcollaborationwith anotherclinic

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Finding a chart with only parents phone numbers when patient is >18yo
  2. Provided COVID details during call
  3. Schedule 1 IR/T2D
  4. Family moved to another location, no longer in the area
  5. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  6. Come across a family who doesn’t use interpreter when you have interpreter on the line
  7. Schedule a full Team DIA visit per orders without family declining
  8. Successfully schedule 10 appts prior to noon
  9. Family is not able to take the appt date/time you are offering
  10. Complete out 15 2nd calls/MyChart tickets
  11. Arrived to work on time
  12. Are able to fully complete 8 In Basket messages
  13. Schedule 3 laser follow ups for 1 patient
  14. Schedule 1 PAL appt
  15. Go to break/lunch on time
  16. Family refuses to schedule because they think they don’t need to
  17. Transferring family to RN line/other Seattle Children’s services
  18. Full registration
  19. Asking RN for AR Request for a patient because it hasn’t been placed yet
  20. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  21. Schedule subsequent Accutane follow ups
  22. Diffuse angry family
  23. Schedule 5 DIA appts or 3 GEN END appts
  24. Having to respond to provider for clarification
  25. Attempt collaboration with another clinic