Asking RN forAR Request fora patientbecause ithasn’t beenplaced yetSchedule1 PALapptComplete out15 2ndcalls/MyChartticketsFamily is notable to takethe apptdate/time youare offeringSchedule 3laser followups for 1patientArrivedto workon timeProvidedCOVIDdetailsduring callFullregistrationSchedulesubsequentAccutanefollow upsGo tobreak/lunchon timeAttemptcollaborationwith anotherclinicFamily movedto anotherlocation, nolonger in theareaTransferringfamily to RNline/otherSeattleChildren’sservicesCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineDiffuseangryfamilySuccessfullyschedule 10appts priorto noonSchedule1 IR/T2DFamily refusesto schedulebecause theythink they don’tneed toFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule 5DIA apptsor 3 GENEND apptsHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenSchedule a fullTeam DIA visitper orderswithout familydecliningLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Are able tofullycomplete 8In BasketmessagesHaving torespond toprovider forclarificationAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetSchedule1 PALapptComplete out15 2ndcalls/MyChartticketsFamily is notable to takethe apptdate/time youare offeringSchedule 3laser followups for 1patientArrivedto workon timeProvidedCOVIDdetailsduring callFullregistrationSchedulesubsequentAccutanefollow upsGo tobreak/lunchon timeAttemptcollaborationwith anotherclinicFamily movedto anotherlocation, nolonger in theareaTransferringfamily to RNline/otherSeattleChildren’sservicesCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineDiffuseangryfamilySuccessfullyschedule 10appts priorto noonSchedule1 IR/T2DFamily refusesto schedulebecause theythink they don’tneed toFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule 5DIA apptsor 3 GENEND apptsHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenSchedule a fullTeam DIA visitper orderswithout familydecliningLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Are able tofullycomplete 8In BasketmessagesHaving torespond toprovider forclarification

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asking RN for AR Request for a patient because it hasn’t been placed yet
  2. Schedule 1 PAL appt
  3. Complete out 15 2nd calls/MyChart tickets
  4. Family is not able to take the appt date/time you are offering
  5. Schedule 3 laser follow ups for 1 patient
  6. Arrived to work on time
  7. Provided COVID details during call
  8. Full registration
  9. Schedule subsequent Accutane follow ups
  10. Go to break/lunch on time
  11. Attempt collaboration with another clinic
  12. Family moved to another location, no longer in the area
  13. Transferring family to RN line/other Seattle Children’s services
  14. Come across a family who doesn’t use interpreter when you have interpreter on the line
  15. Diffuse angry family
  16. Successfully schedule 10 appts prior to noon
  17. Schedule 1 IR/T2D
  18. Family refuses to schedule because they think they don’t need to
  19. Finding a chart with only parents phone numbers when patient is >18yo
  20. Schedule 5 DIA appts or 3 GEN END appts
  21. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  22. Schedule a full Team DIA visit per orders without family declining
  23. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  24. Are able to fully complete 8 In Basket messages
  25. Having to respond to provider for clarification