Transferringfamily to RNline/otherSeattleChildren’sservicesProvidedCOVIDdetailsduring callSchedulesubsequentAccutanefollow upsFamily is notable to takethe apptdate/time youare offeringSchedule 3laser followups for 1patientFamily movedto anotherlocation, nolonger in theareaArrivedto workon timeSchedule a fullTeam DIA visitper orderswithout familydecliningFinding a chartwith onlyparents phonenumbers whenpatient is >18yoFullregistrationLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Schedule 5DIA apptsor 3 GENEND apptsAttemptcollaborationwith anotherclinicSchedule1 IR/T2DDiffuseangryfamilyAre able tofullycomplete 8In BasketmessagesSuccessfullyschedule 10appts priorto noonSchedule1 PALapptFamily refusesto schedulebecause theythink they don’tneed toGo tobreak/lunchon timeComplete out15 2ndcalls/MyChartticketsHaving torespond toprovider forclarificationHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetTransferringfamily to RNline/otherSeattleChildren’sservicesProvidedCOVIDdetailsduring callSchedulesubsequentAccutanefollow upsFamily is notable to takethe apptdate/time youare offeringSchedule 3laser followups for 1patientFamily movedto anotherlocation, nolonger in theareaArrivedto workon timeSchedule a fullTeam DIA visitper orderswithout familydecliningFinding a chartwith onlyparents phonenumbers whenpatient is >18yoFullregistrationLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Schedule 5DIA apptsor 3 GENEND apptsAttemptcollaborationwith anotherclinicSchedule1 IR/T2DDiffuseangryfamilyAre able tofullycomplete 8In BasketmessagesSuccessfullyschedule 10appts priorto noonSchedule1 PALapptFamily refusesto schedulebecause theythink they don’tneed toGo tobreak/lunchon timeComplete out15 2ndcalls/MyChartticketsHaving torespond toprovider forclarificationHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineAsking RN forAR Request fora patientbecause ithasn’t beenplaced yet

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transferring family to RN line/other Seattle Children’s services
  2. Provided COVID details during call
  3. Schedule subsequent Accutane follow ups
  4. Family is not able to take the appt date/time you are offering
  5. Schedule 3 laser follow ups for 1 patient
  6. Family moved to another location, no longer in the area
  7. Arrived to work on time
  8. Schedule a full Team DIA visit per orders without family declining
  9. Finding a chart with only parents phone numbers when patient is >18yo
  10. Full registration
  11. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  12. Schedule 5 DIA appts or 3 GEN END appts
  13. Attempt collaboration with another clinic
  14. Schedule 1 IR/T2D
  15. Diffuse angry family
  16. Are able to fully complete 8 In Basket messages
  17. Successfully schedule 10 appts prior to noon
  18. Schedule 1 PAL appt
  19. Family refuses to schedule because they think they don’t need to
  20. Go to break/lunch on time
  21. Complete out 15 2nd calls/MyChart tickets
  22. Having to respond to provider for clarification
  23. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  24. Come across a family who doesn’t use interpreter when you have interpreter on the line
  25. Asking RN for AR Request for a patient because it hasn’t been placed yet