Go tobreak/lunchon timeCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineSchedule 3laser followups for 1patientHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenHaving torespond toprovider forclarificationFamily movedto anotherlocation, nolonger in theareaComplete out15 2ndcalls/MyChartticketsFinding a chartwith onlyparents phonenumbers whenpatient is >18yoProvidedCOVIDdetailsduring callSchedulesubsequentAccutanefollow upsSchedule a fullTeam DIA visitper orderswithout familydecliningDiffuseangryfamilyAre able tofullycomplete 8In BasketmessagesFamily refusesto schedulebecause theythink they don’tneed toFullregistrationTransferringfamily to RNline/otherSeattleChildren’sservicesSchedule 5DIA apptsor 3 GENEND apptsArrivedto workon timeLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Schedule1 IR/T2DAttemptcollaborationwith anotherclinicSchedule1 PALapptSuccessfullyschedule 10appts priorto noonFamily is notable to takethe apptdate/time youare offeringAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetGo tobreak/lunchon timeCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineSchedule 3laser followups for 1patientHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenHaving torespond toprovider forclarificationFamily movedto anotherlocation, nolonger in theareaComplete out15 2ndcalls/MyChartticketsFinding a chartwith onlyparents phonenumbers whenpatient is >18yoProvidedCOVIDdetailsduring callSchedulesubsequentAccutanefollow upsSchedule a fullTeam DIA visitper orderswithout familydecliningDiffuseangryfamilyAre able tofullycomplete 8In BasketmessagesFamily refusesto schedulebecause theythink they don’tneed toFullregistrationTransferringfamily to RNline/otherSeattleChildren’sservicesSchedule 5DIA apptsor 3 GENEND apptsArrivedto workon timeLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Schedule1 IR/T2DAttemptcollaborationwith anotherclinicSchedule1 PALapptSuccessfullyschedule 10appts priorto noonFamily is notable to takethe apptdate/time youare offeringAsking RN forAR Request fora patientbecause ithasn’t beenplaced yet

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go to break/lunch on time
  2. Come across a family who doesn’t use interpreter when you have interpreter on the line
  3. Schedule 3 laser follow ups for 1 patient
  4. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  5. Having to respond to provider for clarification
  6. Family moved to another location, no longer in the area
  7. Complete out 15 2nd calls/MyChart tickets
  8. Finding a chart with only parents phone numbers when patient is >18yo
  9. Provided COVID details during call
  10. Schedule subsequent Accutane follow ups
  11. Schedule a full Team DIA visit per orders without family declining
  12. Diffuse angry family
  13. Are able to fully complete 8 In Basket messages
  14. Family refuses to schedule because they think they don’t need to
  15. Full registration
  16. Transferring family to RN line/other Seattle Children’s services
  17. Schedule 5 DIA appts or 3 GEN END appts
  18. Arrived to work on time
  19. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  20. Schedule 1 IR/T2D
  21. Attempt collaboration with another clinic
  22. Schedule 1 PAL appt
  23. Successfully schedule 10 appts prior to noon
  24. Family is not able to take the appt date/time you are offering
  25. Asking RN for AR Request for a patient because it hasn’t been placed yet