Schedule1 IR/T2DArrivedto workon timeGo tobreak/lunchon timeHaving torespond toprovider forclarificationAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetProvidedCOVIDdetailsduring callSuccessfullyschedule 10appts priorto noonHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenSchedulesubsequentAccutanefollow upsFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule 3laser followups for 1patientFamily movedto anotherlocation, nolonger in theareaSchedule1 PALapptFamily refusesto schedulebecause theythink they don’tneed toAttemptcollaborationwith anotherclinicTransferringfamily to RNline/otherSeattleChildren’sservicesAre able tofullycomplete 8In BasketmessagesFullregistrationSchedule 5DIA apptsor 3 GENEND apptsFamily is notable to takethe apptdate/time youare offeringComplete out15 2ndcalls/MyChartticketsSchedule a fullTeam DIA visitper orderswithout familydecliningDiffuseangryfamilyLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Come across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineSchedule1 IR/T2DArrivedto workon timeGo tobreak/lunchon timeHaving torespond toprovider forclarificationAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetProvidedCOVIDdetailsduring callSuccessfullyschedule 10appts priorto noonHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenSchedulesubsequentAccutanefollow upsFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule 3laser followups for 1patientFamily movedto anotherlocation, nolonger in theareaSchedule1 PALapptFamily refusesto schedulebecause theythink they don’tneed toAttemptcollaborationwith anotherclinicTransferringfamily to RNline/otherSeattleChildren’sservicesAre able tofullycomplete 8In BasketmessagesFullregistrationSchedule 5DIA apptsor 3 GENEND apptsFamily is notable to takethe apptdate/time youare offeringComplete out15 2ndcalls/MyChartticketsSchedule a fullTeam DIA visitper orderswithout familydecliningDiffuseangryfamilyLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Come across afamily who doesn’tuse interpreterwhen you haveinterpreter on theline

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule 1 IR/T2D
  2. Arrived to work on time
  3. Go to break/lunch on time
  4. Having to respond to provider for clarification
  5. Asking RN for AR Request for a patient because it hasn’t been placed yet
  6. Provided COVID details during call
  7. Successfully schedule 10 appts prior to noon
  8. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  9. Schedule subsequent Accutane follow ups
  10. Finding a chart with only parents phone numbers when patient is >18yo
  11. Schedule 3 laser follow ups for 1 patient
  12. Family moved to another location, no longer in the area
  13. Schedule 1 PAL appt
  14. Family refuses to schedule because they think they don’t need to
  15. Attempt collaboration with another clinic
  16. Transferring family to RN line/other Seattle Children’s services
  17. Are able to fully complete 8 In Basket messages
  18. Full registration
  19. Schedule 5 DIA appts or 3 GEN END appts
  20. Family is not able to take the appt date/time you are offering
  21. Complete out 15 2nd calls/MyChart tickets
  22. Schedule a full Team DIA visit per orders without family declining
  23. Diffuse angry family
  24. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  25. Come across a family who doesn’t use interpreter when you have interpreter on the line