Family is notable to takethe apptdate/time youare offeringGo tobreak/lunchon timeComplete out15 2ndcalls/MyChartticketsArrivedto workon timeAttemptcollaborationwith anotherclinicSchedulesubsequentAccutanefollow upsDiffuseangryfamilyHaving torespond toprovider forclarificationSchedule1 PALapptSchedule 5DIA apptsor 3 GENEND apptsLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Transferringfamily to RNline/otherSeattleChildren’sservicesProvidedCOVIDdetailsduring callFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule1 IR/T2DAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineSuccessfullyschedule 10appts priorto noonHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenFamily refusesto schedulebecause theythink they don’tneed toSchedule 3laser followups for 1patientAre able tofullycomplete 8In BasketmessagesFamily movedto anotherlocation, nolonger in theareaFullregistrationSchedule a fullTeam DIA visitper orderswithout familydecliningFamily is notable to takethe apptdate/time youare offeringGo tobreak/lunchon timeComplete out15 2ndcalls/MyChartticketsArrivedto workon timeAttemptcollaborationwith anotherclinicSchedulesubsequentAccutanefollow upsDiffuseangryfamilyHaving torespond toprovider forclarificationSchedule1 PALapptSchedule 5DIA apptsor 3 GENEND apptsLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Transferringfamily to RNline/otherSeattleChildren’sservicesProvidedCOVIDdetailsduring callFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule1 IR/T2DAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineSuccessfullyschedule 10appts priorto noonHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenFamily refusesto schedulebecause theythink they don’tneed toSchedule 3laser followups for 1patientAre able tofullycomplete 8In BasketmessagesFamily movedto anotherlocation, nolonger in theareaFullregistrationSchedule a fullTeam DIA visitper orderswithout familydeclining

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Family is not able to take the appt date/time you are offering
  2. Go to break/lunch on time
  3. Complete out 15 2nd calls/MyChart tickets
  4. Arrived to work on time
  5. Attempt collaboration with another clinic
  6. Schedule subsequent Accutane follow ups
  7. Diffuse angry family
  8. Having to respond to provider for clarification
  9. Schedule 1 PAL appt
  10. Schedule 5 DIA appts or 3 GEN END appts
  11. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  12. Transferring family to RN line/other Seattle Children’s services
  13. Provided COVID details during call
  14. Finding a chart with only parents phone numbers when patient is >18yo
  15. Schedule 1 IR/T2D
  16. Asking RN for AR Request for a patient because it hasn’t been placed yet
  17. Come across a family who doesn’t use interpreter when you have interpreter on the line
  18. Successfully schedule 10 appts prior to noon
  19. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  20. Family refuses to schedule because they think they don’t need to
  21. Schedule 3 laser follow ups for 1 patient
  22. Are able to fully complete 8 In Basket messages
  23. Family moved to another location, no longer in the area
  24. Full registration
  25. Schedule a full Team DIA visit per orders without family declining