Family refusesto schedulebecause theythink they don’tneed toFamily is notable to takethe apptdate/time youare offeringAre able tofullycomplete 8In BasketmessagesAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetComplete out15 2ndcalls/MyChartticketsAttemptcollaborationwith anotherclinicSchedule1 IR/T2DSchedule a fullTeam DIA visitper orderswithout familydecliningHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenFullregistrationSuccessfullyschedule 10appts priorto noonSchedule1 PALapptDiffuseangryfamilyFamily movedto anotherlocation, nolonger in theareaTransferringfamily to RNline/otherSeattleChildren’sservicesFinding a chartwith onlyparents phonenumbers whenpatient is >18yoProvidedCOVIDdetailsduring callLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Schedule 5DIA apptsor 3 GENEND apptsGo tobreak/lunchon timeHaving torespond toprovider forclarificationArrivedto workon timeCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineSchedulesubsequentAccutanefollow upsSchedule 3laser followups for 1patientFamily refusesto schedulebecause theythink they don’tneed toFamily is notable to takethe apptdate/time youare offeringAre able tofullycomplete 8In BasketmessagesAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetComplete out15 2ndcalls/MyChartticketsAttemptcollaborationwith anotherclinicSchedule1 IR/T2DSchedule a fullTeam DIA visitper orderswithout familydecliningHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenFullregistrationSuccessfullyschedule 10appts priorto noonSchedule1 PALapptDiffuseangryfamilyFamily movedto anotherlocation, nolonger in theareaTransferringfamily to RNline/otherSeattleChildren’sservicesFinding a chartwith onlyparents phonenumbers whenpatient is >18yoProvidedCOVIDdetailsduring callLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Schedule 5DIA apptsor 3 GENEND apptsGo tobreak/lunchon timeHaving torespond toprovider forclarificationArrivedto workon timeCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineSchedulesubsequentAccutanefollow upsSchedule 3laser followups for 1patient

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Family refuses to schedule because they think they don’t need to
  2. Family is not able to take the appt date/time you are offering
  3. Are able to fully complete 8 In Basket messages
  4. Asking RN for AR Request for a patient because it hasn’t been placed yet
  5. Complete out 15 2nd calls/MyChart tickets
  6. Attempt collaboration with another clinic
  7. Schedule 1 IR/T2D
  8. Schedule a full Team DIA visit per orders without family declining
  9. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  10. Full registration
  11. Successfully schedule 10 appts prior to noon
  12. Schedule 1 PAL appt
  13. Diffuse angry family
  14. Family moved to another location, no longer in the area
  15. Transferring family to RN line/other Seattle Children’s services
  16. Finding a chart with only parents phone numbers when patient is >18yo
  17. Provided COVID details during call
  18. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  19. Schedule 5 DIA appts or 3 GEN END appts
  20. Go to break/lunch on time
  21. Having to respond to provider for clarification
  22. Arrived to work on time
  23. Come across a family who doesn’t use interpreter when you have interpreter on the line
  24. Schedule subsequent Accutane follow ups
  25. Schedule 3 laser follow ups for 1 patient