Having torespond toprovider forclarificationTransferringfamily to RNline/otherSeattleChildren’sservicesDiffuseangryfamilyGo tobreak/lunchon timeLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Asking RN forAR Request fora patientbecause ithasn’t beenplaced yetAre able tofullycomplete 8In BasketmessagesFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule a fullTeam DIA visitper orderswithout familydecliningArrivedto workon timeAttemptcollaborationwith anotherclinicSchedule 5DIA apptsor 3 GENEND apptsSchedule 3laser followups for 1patientCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenComplete out15 2ndcalls/MyChartticketsFullregistrationSchedule1 IR/T2DProvidedCOVIDdetailsduring callSuccessfullyschedule 10appts priorto noonFamily is notable to takethe apptdate/time youare offeringFamily refusesto schedulebecause theythink they don’tneed toSchedulesubsequentAccutanefollow upsSchedule1 PALapptFamily movedto anotherlocation, nolonger in theareaHaving torespond toprovider forclarificationTransferringfamily to RNline/otherSeattleChildren’sservicesDiffuseangryfamilyGo tobreak/lunchon timeLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Asking RN forAR Request fora patientbecause ithasn’t beenplaced yetAre able tofullycomplete 8In BasketmessagesFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule a fullTeam DIA visitper orderswithout familydecliningArrivedto workon timeAttemptcollaborationwith anotherclinicSchedule 5DIA apptsor 3 GENEND apptsSchedule 3laser followups for 1patientCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenComplete out15 2ndcalls/MyChartticketsFullregistrationSchedule1 IR/T2DProvidedCOVIDdetailsduring callSuccessfullyschedule 10appts priorto noonFamily is notable to takethe apptdate/time youare offeringFamily refusesto schedulebecause theythink they don’tneed toSchedulesubsequentAccutanefollow upsSchedule1 PALapptFamily movedto anotherlocation, nolonger in thearea

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Having to respond to provider for clarification
  2. Transferring family to RN line/other Seattle Children’s services
  3. Diffuse angry family
  4. Go to break/lunch on time
  5. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  6. Asking RN for AR Request for a patient because it hasn’t been placed yet
  7. Are able to fully complete 8 In Basket messages
  8. Finding a chart with only parents phone numbers when patient is >18yo
  9. Schedule a full Team DIA visit per orders without family declining
  10. Arrived to work on time
  11. Attempt collaboration with another clinic
  12. Schedule 5 DIA appts or 3 GEN END appts
  13. Schedule 3 laser follow ups for 1 patient
  14. Come across a family who doesn’t use interpreter when you have interpreter on the line
  15. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  16. Complete out 15 2nd calls/MyChart tickets
  17. Full registration
  18. Schedule 1 IR/T2D
  19. Provided COVID details during call
  20. Successfully schedule 10 appts prior to noon
  21. Family is not able to take the appt date/time you are offering
  22. Family refuses to schedule because they think they don’t need to
  23. Schedule subsequent Accutane follow ups
  24. Schedule 1 PAL appt
  25. Family moved to another location, no longer in the area