Are able tofullycomplete 8In BasketmessagesProvidedCOVIDdetailsduring callSchedule1 IR/T2DFullregistrationAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenSchedule a fullTeam DIA visitper orderswithout familydecliningDiffuseangryfamilySchedule 5DIA apptsor 3 GENEND apptsSuccessfullyschedule 10appts priorto noonComplete out15 2ndcalls/MyChartticketsSchedule 3laser followups for 1patientGo tobreak/lunchon timeLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Family refusesto schedulebecause theythink they don’tneed toAttemptcollaborationwith anotherclinicFamily is notable to takethe apptdate/time youare offeringFinding a chartwith onlyparents phonenumbers whenpatient is >18yoHaving torespond toprovider forclarificationSchedule1 PALapptArrivedto workon timeSchedulesubsequentAccutanefollow upsTransferringfamily to RNline/otherSeattleChildren’sservicesCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineFamily movedto anotherlocation, nolonger in theareaAre able tofullycomplete 8In BasketmessagesProvidedCOVIDdetailsduring callSchedule1 IR/T2DFullregistrationAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenSchedule a fullTeam DIA visitper orderswithout familydecliningDiffuseangryfamilySchedule 5DIA apptsor 3 GENEND apptsSuccessfullyschedule 10appts priorto noonComplete out15 2ndcalls/MyChartticketsSchedule 3laser followups for 1patientGo tobreak/lunchon timeLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Family refusesto schedulebecause theythink they don’tneed toAttemptcollaborationwith anotherclinicFamily is notable to takethe apptdate/time youare offeringFinding a chartwith onlyparents phonenumbers whenpatient is >18yoHaving torespond toprovider forclarificationSchedule1 PALapptArrivedto workon timeSchedulesubsequentAccutanefollow upsTransferringfamily to RNline/otherSeattleChildren’sservicesCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineFamily movedto anotherlocation, nolonger in thearea

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Are able to fully complete 8 In Basket messages
  2. Provided COVID details during call
  3. Schedule 1 IR/T2D
  4. Full registration
  5. Asking RN for AR Request for a patient because it hasn’t been placed yet
  6. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  7. Schedule a full Team DIA visit per orders without family declining
  8. Diffuse angry family
  9. Schedule 5 DIA appts or 3 GEN END appts
  10. Successfully schedule 10 appts prior to noon
  11. Complete out 15 2nd calls/MyChart tickets
  12. Schedule 3 laser follow ups for 1 patient
  13. Go to break/lunch on time
  14. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  15. Family refuses to schedule because they think they don’t need to
  16. Attempt collaboration with another clinic
  17. Family is not able to take the appt date/time you are offering
  18. Finding a chart with only parents phone numbers when patient is >18yo
  19. Having to respond to provider for clarification
  20. Schedule 1 PAL appt
  21. Arrived to work on time
  22. Schedule subsequent Accutane follow ups
  23. Transferring family to RN line/other Seattle Children’s services
  24. Come across a family who doesn’t use interpreter when you have interpreter on the line
  25. Family moved to another location, no longer in the area