Complete out15 2ndcalls/MyChartticketsGo tobreak/lunchon timeDiffuseangryfamilyAre able tofullycomplete 8In BasketmessagesSchedule a fullTeam DIA visitper orderswithout familydecliningArrivedto workon timeSchedule 5DIA apptsor 3 GENEND apptsHaving torespond toprovider forclarificationAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenProvidedCOVIDdetailsduring callCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineAttemptcollaborationwith anotherclinicLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Transferringfamily to RNline/otherSeattleChildren’sservicesFamily refusesto schedulebecause theythink they don’tneed toFamily movedto anotherlocation, nolonger in theareaSchedule1 IR/T2DFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule 3laser followups for 1patientSuccessfullyschedule 10appts priorto noonSchedulesubsequentAccutanefollow upsSchedule1 PALapptFullregistrationFamily is notable to takethe apptdate/time youare offeringComplete out15 2ndcalls/MyChartticketsGo tobreak/lunchon timeDiffuseangryfamilyAre able tofullycomplete 8In BasketmessagesSchedule a fullTeam DIA visitper orderswithout familydecliningArrivedto workon timeSchedule 5DIA apptsor 3 GENEND apptsHaving torespond toprovider forclarificationAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenProvidedCOVIDdetailsduring callCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineAttemptcollaborationwith anotherclinicLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Transferringfamily to RNline/otherSeattleChildren’sservicesFamily refusesto schedulebecause theythink they don’tneed toFamily movedto anotherlocation, nolonger in theareaSchedule1 IR/T2DFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule 3laser followups for 1patientSuccessfullyschedule 10appts priorto noonSchedulesubsequentAccutanefollow upsSchedule1 PALapptFullregistrationFamily is notable to takethe apptdate/time youare offering

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete out 15 2nd calls/MyChart tickets
  2. Go to break/lunch on time
  3. Diffuse angry family
  4. Are able to fully complete 8 In Basket messages
  5. Schedule a full Team DIA visit per orders without family declining
  6. Arrived to work on time
  7. Schedule 5 DIA appts or 3 GEN END appts
  8. Having to respond to provider for clarification
  9. Asking RN for AR Request for a patient because it hasn’t been placed yet
  10. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  11. Provided COVID details during call
  12. Come across a family who doesn’t use interpreter when you have interpreter on the line
  13. Attempt collaboration with another clinic
  14. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  15. Transferring family to RN line/other Seattle Children’s services
  16. Family refuses to schedule because they think they don’t need to
  17. Family moved to another location, no longer in the area
  18. Schedule 1 IR/T2D
  19. Finding a chart with only parents phone numbers when patient is >18yo
  20. Schedule 3 laser follow ups for 1 patient
  21. Successfully schedule 10 appts prior to noon
  22. Schedule subsequent Accutane follow ups
  23. Schedule 1 PAL appt
  24. Full registration
  25. Family is not able to take the appt date/time you are offering