SchedulesubsequentAccutanefollow upsGo tobreak/lunchon timeSuccessfullyschedule 10appts priorto noonFullregistrationLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)ProvidedCOVIDdetailsduring callSchedule1 PALapptSchedule 3laser followups for 1patientFamily refusesto schedulebecause theythink they don’tneed toHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenAttemptcollaborationwith anotherclinicFamily movedto anotherlocation, nolonger in theareaComplete out15 2ndcalls/MyChartticketsDiffuseangryfamilyHaving torespond toprovider forclarificationFamily is notable to takethe apptdate/time youare offeringAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetSchedule 5DIA apptsor 3 GENEND apptsTransferringfamily to RNline/otherSeattleChildren’sservicesFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule a fullTeam DIA visitper orderswithout familydecliningSchedule1 IR/T2DCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineAre able tofullycomplete 8In BasketmessagesArrivedto workon timeSchedulesubsequentAccutanefollow upsGo tobreak/lunchon timeSuccessfullyschedule 10appts priorto noonFullregistrationLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)ProvidedCOVIDdetailsduring callSchedule1 PALapptSchedule 3laser followups for 1patientFamily refusesto schedulebecause theythink they don’tneed toHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenAttemptcollaborationwith anotherclinicFamily movedto anotherlocation, nolonger in theareaComplete out15 2ndcalls/MyChartticketsDiffuseangryfamilyHaving torespond toprovider forclarificationFamily is notable to takethe apptdate/time youare offeringAsking RN forAR Request fora patientbecause ithasn’t beenplaced yetSchedule 5DIA apptsor 3 GENEND apptsTransferringfamily to RNline/otherSeattleChildren’sservicesFinding a chartwith onlyparents phonenumbers whenpatient is >18yoSchedule a fullTeam DIA visitper orderswithout familydecliningSchedule1 IR/T2DCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineAre able tofullycomplete 8In BasketmessagesArrivedto workon time

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule subsequent Accutane follow ups
  2. Go to break/lunch on time
  3. Successfully schedule 10 appts prior to noon
  4. Full registration
  5. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  6. Provided COVID details during call
  7. Schedule 1 PAL appt
  8. Schedule 3 laser follow ups for 1 patient
  9. Family refuses to schedule because they think they don’t need to
  10. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  11. Attempt collaboration with another clinic
  12. Family moved to another location, no longer in the area
  13. Complete out 15 2nd calls/MyChart tickets
  14. Diffuse angry family
  15. Having to respond to provider for clarification
  16. Family is not able to take the appt date/time you are offering
  17. Asking RN for AR Request for a patient because it hasn’t been placed yet
  18. Schedule 5 DIA appts or 3 GEN END appts
  19. Transferring family to RN line/other Seattle Children’s services
  20. Finding a chart with only parents phone numbers when patient is >18yo
  21. Schedule a full Team DIA visit per orders without family declining
  22. Schedule 1 IR/T2D
  23. Come across a family who doesn’t use interpreter when you have interpreter on the line
  24. Are able to fully complete 8 In Basket messages
  25. Arrived to work on time