FullregistrationCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineProvidedCOVIDdetailsduring callDiffuseangryfamilyTransferringfamily to RNline/otherSeattleChildren’sservicesAre able tofullycomplete 8In BasketmessagesHaving torespond toprovider forclarificationSchedule1 IR/T2DFamily refusesto schedulebecause theythink they don’tneed toSchedule1 PALapptFinding a chartwith onlyparents phonenumbers whenpatient is >18yoGo tobreak/lunchon timeHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenSchedule a fullTeam DIA visitper orderswithout familydecliningArrivedto workon timeSchedule 5DIA apptsor 3 GENEND apptsSchedule 3laser followups for 1patientAttemptcollaborationwith anotherclinicLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Asking RN forAR Request fora patientbecause ithasn’t beenplaced yetSchedulesubsequentAccutanefollow upsSuccessfullyschedule 10appts priorto noonFamily movedto anotherlocation, nolonger in theareaFamily is notable to takethe apptdate/time youare offeringComplete out15 2ndcalls/MyChartticketsFullregistrationCome across afamily who doesn’tuse interpreterwhen you haveinterpreter on thelineProvidedCOVIDdetailsduring callDiffuseangryfamilyTransferringfamily to RNline/otherSeattleChildren’sservicesAre able tofullycomplete 8In BasketmessagesHaving torespond toprovider forclarificationSchedule1 IR/T2DFamily refusesto schedulebecause theythink they don’tneed toSchedule1 PALapptFinding a chartwith onlyparents phonenumbers whenpatient is >18yoGo tobreak/lunchon timeHaving to reachout toprovider/PDC/Innafor alternative datebecause the onewe are offering isalready takenSchedule a fullTeam DIA visitper orderswithout familydecliningArrivedto workon timeSchedule 5DIA apptsor 3 GENEND apptsSchedule 3laser followups for 1patientAttemptcollaborationwith anotherclinicLearn a cool factabout your workneighbor/somethingyou have in common(remember the fact toshare during nextLDI)Asking RN forAR Request fora patientbecause ithasn’t beenplaced yetSchedulesubsequentAccutanefollow upsSuccessfullyschedule 10appts priorto noonFamily movedto anotherlocation, nolonger in theareaFamily is notable to takethe apptdate/time youare offeringComplete out15 2ndcalls/MyCharttickets

Outbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Full registration
  2. Come across a family who doesn’t use interpreter when you have interpreter on the line
  3. Provided COVID details during call
  4. Diffuse angry family
  5. Transferring family to RN line/other Seattle Children’s services
  6. Are able to fully complete 8 In Basket messages
  7. Having to respond to provider for clarification
  8. Schedule 1 IR/T2D
  9. Family refuses to schedule because they think they don’t need to
  10. Schedule 1 PAL appt
  11. Finding a chart with only parents phone numbers when patient is >18yo
  12. Go to break/lunch on time
  13. Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken
  14. Schedule a full Team DIA visit per orders without family declining
  15. Arrived to work on time
  16. Schedule 5 DIA appts or 3 GEN END appts
  17. Schedule 3 laser follow ups for 1 patient
  18. Attempt collaboration with another clinic
  19. Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI)
  20. Asking RN for AR Request for a patient because it hasn’t been placed yet
  21. Schedule subsequent Accutane follow ups
  22. Successfully schedule 10 appts prior to noon
  23. Family moved to another location, no longer in the area
  24. Family is not able to take the appt date/time you are offering
  25. Complete out 15 2nd calls/MyChart tickets