Outbound Pals

Outbound Pals Bingo Card

This bingo card has a free space and 25 words: Complete out 15 2nd calls/MyChart tickets, Full registration, Successfully schedule 10 appts prior to noon, Provided COVID details during call, Arrived to work on time, Finding a chart with only parents phone numbers when patient is >18yo, Come across a family who doesn’t use interpreter when you have interpreter on the line, Family refuses to schedule because they think they don’t need to, Family moved to another location, no longer in the area, Attempt collaboration with another clinic, Learn a cool fact about your work neighbor/something you have in common (remember the fact to share during next LDI), Are able to fully complete 8 In Basket messages, Family is not able to take the appt date/time you are offering, Go to break/lunch on time, Schedule 3 laser follow ups for 1 patient, Schedule subsequent Accutane follow ups, Schedule 1 IR/T2D, Schedule 5 DIA appts or 3 GEN END appts, Asking RN for AR Request for a patient because it hasn’t been placed yet, Schedule 1 PAL appt, Having to respond to provider for clarification, Transferring family to RN line/other Seattle Children’s services, Schedule a full Team DIA visit per orders without family declining, Having to reach out to provider/PDC/Inna for alternative date because the one we are offering is already taken and Diffuse angry family.

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