(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Interpreter needed but family refuses/Interpreter disconnected while on phone with family
Defused a frustrated family/send to family feedback
Internal provider or PCP’s office calling into schedule patient
Finish 30 calls by 2pm
Call from a patient’s name starting with the letter Y
Complete a call without putting family on hold *if appropriate*
Outside clinic/provider called to check on a referral for family
Call from overage patients
Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
Provided COVID details during call
Arrived to work on time
Attempt collaboration with another clinic
Schedule NV DER
Call from somebody with the their name starting with your initial (Patient or Parent)
Family requesting interpreter
Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
Family refused to provide information for security purposes or doesn’t know patient’s birthdate
Schedule a no show reschedule
You’ve been in “Ready” state for 20 mins
Receive a PAL call
Patient cancels w/less than 3 hours
Receive a call from Emily Moon/Taco/internal member
Learn a cool fact about your work neighbor/something you have in common
