(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Defused a frustrated family/send to family feedback
Family requesting interpreter
Underage patient calling in
Receive a call from Emily Moon/Taco/internal member
Schedule NV DER
Family refused to provide information for security purposes or doesn’t know patient’s birthdate
Arrived to work on time
Learn a cool fact about your work neighbor/something you have in common
Schedule a no show reschedule
Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
Finish 30 calls by 2pm
Patient cancels w/less than 3 hours
Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
Interpreter needed but family refuses/Interpreter disconnected while on phone with family
Full registration
Complete a call without putting family on hold *if appropriate*
Call from overage patients
Attempt collaboration with another clinic
Call from a patient’s name starting with the letter Y
Internal provider or PCP’s office calling into schedule patient
Outside clinic/provider called to check on a referral for family
Call from somebody with the their name starting with your initial (Patient or Parent)
