Outsideclinic/providercalled to checkon a referralfor familyReceive a callfrom EmilyMoon/Taco/internalmemberDefused afrustratedfamily/sendto familyfeedbackSchedulea no showrescheduleSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Learn a cool factabout your workneighbor/somethingyou have incommonReceivea PALcallAttemptcollaborationwith anotherclinicScheduleNV DERCall from apatient’snamestarting withthe letter YFullregistrationYou’ve beenin “Ready”state for 20minsUnderagepatientcalling inProvidedCOVIDdetailsduring callCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call fromoveragepatientsCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Patientcancelsw/less than3 hoursFinish30 callsby 2pmInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyComplete acall withoutputting familyon hold *ifappropriate*Internalprovider orPCP’s officecalling intoschedulepatientFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateArrivedto workon timeFamilyrequestinginterpreterOutsideclinic/providercalled to checkon a referralfor familyReceive a callfrom EmilyMoon/Taco/internalmemberDefused afrustratedfamily/sendto familyfeedbackSchedulea no showrescheduleSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Learn a cool factabout your workneighbor/somethingyou have incommonReceivea PALcallAttemptcollaborationwith anotherclinicScheduleNV DERCall from apatient’snamestarting withthe letter YFullregistrationYou’ve beenin “Ready”state for 20minsUnderagepatientcalling inProvidedCOVIDdetailsduring callCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call fromoveragepatientsCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Patientcancelsw/less than3 hoursFinish30 callsby 2pmInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyComplete acall withoutputting familyon hold *ifappropriate*Internalprovider orPCP’s officecalling intoschedulepatientFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateArrivedto workon timeFamilyrequestinginterpreter

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Outside clinic/provider called to check on a referral for family
  2. Receive a call from Emily Moon/Taco/internal member
  3. Defused a frustrated family/send to family feedback
  4. Schedule a no show reschedule
  5. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  6. Learn a cool fact about your work neighbor/something you have in common
  7. Receive a PAL call
  8. Attempt collaboration with another clinic
  9. Schedule NV DER
  10. Call from a patient’s name starting with the letter Y
  11. Full registration
  12. You’ve been in “Ready” state for 20 mins
  13. Underage patient calling in
  14. Provided COVID details during call
  15. Call from somebody with the their name starting with your initial (Patient or Parent)
  16. Call from overage patients
  17. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  18. Patient cancels w/less than 3 hours
  19. Finish 30 calls by 2pm
  20. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  21. Complete a call without putting family on hold *if appropriate*
  22. Internal provider or PCP’s office calling into schedule patient
  23. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  24. Arrived to work on time
  25. Family requesting interpreter