Internalprovider orPCP’s officecalling intoschedulepatientReceivea PALcallPatientcancelsw/less than3 hoursReceive a callfrom EmilyMoon/Taco/internalmemberLearn a cool factabout your workneighbor/somethingyou have incommonOutsideclinic/providercalled to checkon a referralfor familyCall fromoveragepatientsAttemptcollaborationwith anotherclinicProvidedCOVIDdetailsduring callCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ScheduleNV DERSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Interpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyFullregistrationFinish30 callsby 2pmUnderagepatientcalling inCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Arrivedto workon timeComplete acall withoutputting familyon hold *ifappropriate*Schedulea no showrescheduleCall from apatient’snamestarting withthe letter YYou’ve beenin “Ready”state for 20minsFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateFamilyrequestinginterpreterDefused afrustratedfamily/sendto familyfeedbackInternalprovider orPCP’s officecalling intoschedulepatientReceivea PALcallPatientcancelsw/less than3 hoursReceive a callfrom EmilyMoon/Taco/internalmemberLearn a cool factabout your workneighbor/somethingyou have incommonOutsideclinic/providercalled to checkon a referralfor familyCall fromoveragepatientsAttemptcollaborationwith anotherclinicProvidedCOVIDdetailsduring callCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)ScheduleNV DERSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Interpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyFullregistrationFinish30 callsby 2pmUnderagepatientcalling inCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Arrivedto workon timeComplete acall withoutputting familyon hold *ifappropriate*Schedulea no showrescheduleCall from apatient’snamestarting withthe letter YYou’ve beenin “Ready”state for 20minsFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateFamilyrequestinginterpreterDefused afrustratedfamily/sendto familyfeedback

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Internal provider or PCP’s office calling into schedule patient
  2. Receive a PAL call
  3. Patient cancels w/less than 3 hours
  4. Receive a call from Emily Moon/Taco/internal member
  5. Learn a cool fact about your work neighbor/something you have in common
  6. Outside clinic/provider called to check on a referral for family
  7. Call from overage patients
  8. Attempt collaboration with another clinic
  9. Provided COVID details during call
  10. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  11. Schedule NV DER
  12. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  13. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  14. Full registration
  15. Finish 30 calls by 2pm
  16. Underage patient calling in
  17. Call from somebody with the their name starting with your initial (Patient or Parent)
  18. Arrived to work on time
  19. Complete a call without putting family on hold *if appropriate*
  20. Schedule a no show reschedule
  21. Call from a patient’s name starting with the letter Y
  22. You’ve been in “Ready” state for 20 mins
  23. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  24. Family requesting interpreter
  25. Defused a frustrated family/send to family feedback