Call fromoveragepatientsUnderagepatientcalling inSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)ScheduleNV DERLearn a cool factabout your workneighbor/somethingyou have incommonReceive a callfrom EmilyMoon/Taco/internalmemberInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familySchedulea no showrescheduleCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call from apatient’snamestarting withthe letter YYou’ve beenin “Ready”state for 20minsPatientcancelsw/less than3 hoursInternalprovider orPCP’s officecalling intoschedulepatientDefused afrustratedfamily/sendto familyfeedbackOutsideclinic/providercalled to checkon a referralfor familyComplete acall withoutputting familyon hold *ifappropriate*Receivea PALcallProvidedCOVIDdetailsduring callCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateArrivedto workon timeAttemptcollaborationwith anotherclinicFinish30 callsby 2pmFamilyrequestinginterpreterFullregistrationCall fromoveragepatientsUnderagepatientcalling inSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)ScheduleNV DERLearn a cool factabout your workneighbor/somethingyou have incommonReceive a callfrom EmilyMoon/Taco/internalmemberInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familySchedulea no showrescheduleCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Call from apatient’snamestarting withthe letter YYou’ve beenin “Ready”state for 20minsPatientcancelsw/less than3 hoursInternalprovider orPCP’s officecalling intoschedulepatientDefused afrustratedfamily/sendto familyfeedbackOutsideclinic/providercalled to checkon a referralfor familyComplete acall withoutputting familyon hold *ifappropriate*Receivea PALcallProvidedCOVIDdetailsduring callCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateArrivedto workon timeAttemptcollaborationwith anotherclinicFinish30 callsby 2pmFamilyrequestinginterpreterFullregistration

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call from overage patients
  2. Underage patient calling in
  3. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  4. Schedule NV DER
  5. Learn a cool fact about your work neighbor/something you have in common
  6. Receive a call from Emily Moon/Taco/internal member
  7. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  8. Schedule a no show reschedule
  9. Call from somebody with the their name starting with your initial (Patient or Parent)
  10. Call from a patient’s name starting with the letter Y
  11. You’ve been in “Ready” state for 20 mins
  12. Patient cancels w/less than 3 hours
  13. Internal provider or PCP’s office calling into schedule patient
  14. Defused a frustrated family/send to family feedback
  15. Outside clinic/provider called to check on a referral for family
  16. Complete a call without putting family on hold *if appropriate*
  17. Receive a PAL call
  18. Provided COVID details during call
  19. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  20. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  21. Arrived to work on time
  22. Attempt collaboration with another clinic
  23. Finish 30 calls by 2pm
  24. Family requesting interpreter
  25. Full registration