Receivea PALcallFullregistrationOutsideclinic/providercalled to checkon a referralfor familyDefused afrustratedfamily/sendto familyfeedbackFinish30 callsby 2pmCall from apatient’snamestarting withthe letter YInternalprovider orPCP’s officecalling intoschedulepatientPatientcancelsw/less than3 hoursSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Learn a cool factabout your workneighbor/somethingyou have incommonCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Schedulea no showrescheduleFamilyrequestinginterpreterAttemptcollaborationwith anotherclinicScheduleNV DERUnderagepatientcalling inInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyProvidedCOVIDdetailsduring callReceive a callfrom EmilyMoon/Taco/internalmemberFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateYou’ve beenin “Ready”state for 20minsArrivedto workon timeCall fromoveragepatientsComplete acall withoutputting familyon hold *ifappropriate*Receivea PALcallFullregistrationOutsideclinic/providercalled to checkon a referralfor familyDefused afrustratedfamily/sendto familyfeedbackFinish30 callsby 2pmCall from apatient’snamestarting withthe letter YInternalprovider orPCP’s officecalling intoschedulepatientPatientcancelsw/less than3 hoursSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Learn a cool factabout your workneighbor/somethingyou have incommonCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Schedulea no showrescheduleFamilyrequestinginterpreterAttemptcollaborationwith anotherclinicScheduleNV DERUnderagepatientcalling inInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyProvidedCOVIDdetailsduring callReceive a callfrom EmilyMoon/Taco/internalmemberFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateYou’ve beenin “Ready”state for 20minsArrivedto workon timeCall fromoveragepatientsComplete acall withoutputting familyon hold *ifappropriate*

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a PAL call
  2. Full registration
  3. Outside clinic/provider called to check on a referral for family
  4. Defused a frustrated family/send to family feedback
  5. Finish 30 calls by 2pm
  6. Call from a patient’s name starting with the letter Y
  7. Internal provider or PCP’s office calling into schedule patient
  8. Patient cancels w/less than 3 hours
  9. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  10. Learn a cool fact about your work neighbor/something you have in common
  11. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  12. Call from somebody with the their name starting with your initial (Patient or Parent)
  13. Schedule a no show reschedule
  14. Family requesting interpreter
  15. Attempt collaboration with another clinic
  16. Schedule NV DER
  17. Underage patient calling in
  18. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  19. Provided COVID details during call
  20. Receive a call from Emily Moon/Taco/internal member
  21. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  22. You’ve been in “Ready” state for 20 mins
  23. Arrived to work on time
  24. Call from overage patients
  25. Complete a call without putting family on hold *if appropriate*