(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Defused a frustrated family/send to family feedback
Provided COVID details during call
Finish 30 calls by 2pm
Call from somebody with the their name starting with your initial (Patient or Parent)
Schedule a no show reschedule
Family refused to provide information for security purposes or doesn’t know patient’s birthdate
Family requesting interpreter
Complete a call without putting family on hold *if appropriate*
Learn a cool fact about your work neighbor/something you have in common
Schedule NV DER
You’ve been in “Ready” state for 20 mins
Patient cancels w/less than 3 hours
Underage patient calling in
Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
Full registration
Internal provider or PCP’s office calling into schedule patient
Interpreter needed but family refuses/Interpreter disconnected while on phone with family
Call from a patient’s name starting with the letter Y
Outside clinic/provider called to check on a referral for family
Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
Receive a call from Emily Moon/Taco/internal member
