FamilyrequestinginterpreterCall fromoveragepatientsYou’ve beenin “Ready”state for 20minsAttemptcollaborationwith anotherclinicFullregistrationCall from apatient’snamestarting withthe letter YFinish30 callsby 2pmInternalprovider orPCP’s officecalling intoschedulepatientReceivea PALcallCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Arrivedto workon timePatientcancelsw/less than3 hoursLearn a cool factabout your workneighbor/somethingyou have incommonUnderagepatientcalling inComplete acall withoutputting familyon hold *ifappropriate*Schedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Defused afrustratedfamily/sendto familyfeedbackInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familySchedulea no showrescheduleReceive a callfrom EmilyMoon/Taco/internalmemberScheduleNV DEROutsideclinic/providercalled to checkon a referralfor familyCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateProvidedCOVIDdetailsduring callFamilyrequestinginterpreterCall fromoveragepatientsYou’ve beenin “Ready”state for 20minsAttemptcollaborationwith anotherclinicFullregistrationCall from apatient’snamestarting withthe letter YFinish30 callsby 2pmInternalprovider orPCP’s officecalling intoschedulepatientReceivea PALcallCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Arrivedto workon timePatientcancelsw/less than3 hoursLearn a cool factabout your workneighbor/somethingyou have incommonUnderagepatientcalling inComplete acall withoutputting familyon hold *ifappropriate*Schedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Defused afrustratedfamily/sendto familyfeedbackInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familySchedulea no showrescheduleReceive a callfrom EmilyMoon/Taco/internalmemberScheduleNV DEROutsideclinic/providercalled to checkon a referralfor familyCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateProvidedCOVIDdetailsduring call

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Family requesting interpreter
  2. Call from overage patients
  3. You’ve been in “Ready” state for 20 mins
  4. Attempt collaboration with another clinic
  5. Full registration
  6. Call from a patient’s name starting with the letter Y
  7. Finish 30 calls by 2pm
  8. Internal provider or PCP’s office calling into schedule patient
  9. Receive a PAL call
  10. Call from somebody with the their name starting with your initial (Patient or Parent)
  11. Arrived to work on time
  12. Patient cancels w/less than 3 hours
  13. Learn a cool fact about your work neighbor/something you have in common
  14. Underage patient calling in
  15. Complete a call without putting family on hold *if appropriate*
  16. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  17. Defused a frustrated family/send to family feedback
  18. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  19. Schedule a no show reschedule
  20. Receive a call from Emily Moon/Taco/internal member
  21. Schedule NV DER
  22. Outside clinic/provider called to check on a referral for family
  23. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  24. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  25. Provided COVID details during call