FamilyrequestinginterpreterLearn a cool factabout your workneighbor/somethingyou have incommonCall from apatient’snamestarting withthe letter YProvidedCOVIDdetailsduring callFullregistrationPatientcancelsw/less than3 hoursScheduleNV DERYou’ve beenin “Ready”state for 20minsAttemptcollaborationwith anotherclinicSchedulea no showrescheduleComplete acall withoutputting familyon hold *ifappropriate*Call fromoveragepatientsFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyInternalprovider orPCP’s officecalling intoschedulepatientOutsideclinic/providercalled to checkon a referralfor familyFinish30 callsby 2pmSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Receivea PALcallReceive a callfrom EmilyMoon/Taco/internalmemberUnderagepatientcalling inCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Defused afrustratedfamily/sendto familyfeedbackArrivedto workon timeFamilyrequestinginterpreterLearn a cool factabout your workneighbor/somethingyou have incommonCall from apatient’snamestarting withthe letter YProvidedCOVIDdetailsduring callFullregistrationPatientcancelsw/less than3 hoursScheduleNV DERYou’ve beenin “Ready”state for 20minsAttemptcollaborationwith anotherclinicSchedulea no showrescheduleComplete acall withoutputting familyon hold *ifappropriate*Call fromoveragepatientsFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyInternalprovider orPCP’s officecalling intoschedulepatientOutsideclinic/providercalled to checkon a referralfor familyFinish30 callsby 2pmSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Receivea PALcallReceive a callfrom EmilyMoon/Taco/internalmemberUnderagepatientcalling inCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Defused afrustratedfamily/sendto familyfeedbackArrivedto workon time

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
  1. Family requesting interpreter
  2. Learn a cool fact about your work neighbor/something you have in common
  3. Call from a patient’s name starting with the letter Y
  4. Provided COVID details during call
  5. Full registration
  6. Patient cancels w/less than 3 hours
  7. Schedule NV DER
  8. You’ve been in “Ready” state for 20 mins
  9. Attempt collaboration with another clinic
  10. Schedule a no show reschedule
  11. Complete a call without putting family on hold *if appropriate*
  12. Call from overage patients
  13. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  14. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  15. Internal provider or PCP’s office calling into schedule patient
  16. Outside clinic/provider called to check on a referral for family
  17. Finish 30 calls by 2pm
  18. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  19. Receive a PAL call
  20. Receive a call from Emily Moon/Taco/internal member
  21. Underage patient calling in
  22. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  23. Call from somebody with the their name starting with your initial (Patient or Parent)
  24. Defused a frustrated family/send to family feedback
  25. Arrived to work on time