Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateFamilyrequestinginterpreterYou’ve beenin “Ready”state for 20minsInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyLearn a cool factabout your workneighbor/somethingyou have incommonPatientcancelsw/less than3 hoursInternalprovider orPCP’s officecalling intoschedulepatientDefused afrustratedfamily/sendto familyfeedbackSchedulea no showrescheduleReceive a callfrom EmilyMoon/Taco/internalmemberCall fromoveragepatientsFullregistrationOutsideclinic/providercalled to checkon a referralfor familyProvidedCOVIDdetailsduring callAttemptcollaborationwith anotherclinicReceivea PALcallCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Complete acall withoutputting familyon hold *ifappropriate*Finish30 callsby 2pmCall from apatient’snamestarting withthe letter YScheduleNV DERUnderagepatientcalling inSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Arrivedto workon timeCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateFamilyrequestinginterpreterYou’ve beenin “Ready”state for 20minsInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyLearn a cool factabout your workneighbor/somethingyou have incommonPatientcancelsw/less than3 hoursInternalprovider orPCP’s officecalling intoschedulepatientDefused afrustratedfamily/sendto familyfeedbackSchedulea no showrescheduleReceive a callfrom EmilyMoon/Taco/internalmemberCall fromoveragepatientsFullregistrationOutsideclinic/providercalled to checkon a referralfor familyProvidedCOVIDdetailsduring callAttemptcollaborationwith anotherclinicReceivea PALcallCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Complete acall withoutputting familyon hold *ifappropriate*Finish30 callsby 2pmCall from apatient’snamestarting withthe letter YScheduleNV DERUnderagepatientcalling inSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Arrivedto workon timeCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  2. Family requesting interpreter
  3. You’ve been in “Ready” state for 20 mins
  4. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  5. Learn a cool fact about your work neighbor/something you have in common
  6. Patient cancels w/less than 3 hours
  7. Internal provider or PCP’s office calling into schedule patient
  8. Defused a frustrated family/send to family feedback
  9. Schedule a no show reschedule
  10. Receive a call from Emily Moon/Taco/internal member
  11. Call from overage patients
  12. Full registration
  13. Outside clinic/provider called to check on a referral for family
  14. Provided COVID details during call
  15. Attempt collaboration with another clinic
  16. Receive a PAL call
  17. Call from somebody with the their name starting with your initial (Patient or Parent)
  18. Complete a call without putting family on hold *if appropriate*
  19. Finish 30 calls by 2pm
  20. Call from a patient’s name starting with the letter Y
  21. Schedule NV DER
  22. Underage patient calling in
  23. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  24. Arrived to work on time
  25. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)