Outsideclinic/providercalled to checkon a referralfor familyCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyAttemptcollaborationwith anotherclinicCall fromoveragepatientsProvidedCOVIDdetailsduring callDefused afrustratedfamily/sendto familyfeedbackScheduleNV DERInternalprovider orPCP’s officecalling intoschedulepatientReceivea PALcallArrivedto workon timeCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Schedulea no showrescheduleComplete acall withoutputting familyon hold *ifappropriate*Underagepatientcalling inCall from apatient’snamestarting withthe letter YYou’ve beenin “Ready”state for 20minsFinish30 callsby 2pmLearn a cool factabout your workneighbor/somethingyou have incommonFullregistrationFamilyrequestinginterpreterSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Receive a callfrom EmilyMoon/Taco/internalmemberPatientcancelsw/less than3 hoursOutsideclinic/providercalled to checkon a referralfor familyCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Family refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyAttemptcollaborationwith anotherclinicCall fromoveragepatientsProvidedCOVIDdetailsduring callDefused afrustratedfamily/sendto familyfeedbackScheduleNV DERInternalprovider orPCP’s officecalling intoschedulepatientReceivea PALcallArrivedto workon timeCall fromsomebody withthe their namestarting with yourinitial (Patient orParent)Schedulea no showrescheduleComplete acall withoutputting familyon hold *ifappropriate*Underagepatientcalling inCall from apatient’snamestarting withthe letter YYou’ve beenin “Ready”state for 20minsFinish30 callsby 2pmLearn a cool factabout your workneighbor/somethingyou have incommonFullregistrationFamilyrequestinginterpreterSchedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Receive a callfrom EmilyMoon/Taco/internalmemberPatientcancelsw/less than3 hours

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Outside clinic/provider called to check on a referral for family
  2. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  3. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  4. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  5. Attempt collaboration with another clinic
  6. Call from overage patients
  7. Provided COVID details during call
  8. Defused a frustrated family/send to family feedback
  9. Schedule NV DER
  10. Internal provider or PCP’s office calling into schedule patient
  11. Receive a PAL call
  12. Arrived to work on time
  13. Call from somebody with the their name starting with your initial (Patient or Parent)
  14. Schedule a no show reschedule
  15. Complete a call without putting family on hold *if appropriate*
  16. Underage patient calling in
  17. Call from a patient’s name starting with the letter Y
  18. You’ve been in “Ready” state for 20 mins
  19. Finish 30 calls by 2pm
  20. Learn a cool fact about your work neighbor/something you have in common
  21. Full registration
  22. Family requesting interpreter
  23. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  24. Receive a call from Emily Moon/Taco/internal member
  25. Patient cancels w/less than 3 hours