Internalprovider orPCP’s officecalling intoschedulepatientYou’ve beenin “Ready”state for 20minsAttemptcollaborationwith anotherclinicOutsideclinic/providercalled to checkon a referralfor familyFinish30 callsby 2pmFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateScheduleNV DERUnderagepatientcalling inPatientcancelsw/less than3 hoursCall fromoveragepatientsFamilyrequestinginterpreterInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyComplete acall withoutputting familyon hold *ifappropriate*ProvidedCOVIDdetailsduring callLearn a cool factabout your workneighbor/somethingyou have incommonCall from apatient’snamestarting withthe letter YDefused afrustratedfamily/sendto familyfeedbackReceivea PALcallReceive a callfrom EmilyMoon/Taco/internalmemberFullregistrationCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Schedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Arrivedto workon timeSchedulea no showrescheduleInternalprovider orPCP’s officecalling intoschedulepatientYou’ve beenin “Ready”state for 20minsAttemptcollaborationwith anotherclinicOutsideclinic/providercalled to checkon a referralfor familyFinish30 callsby 2pmFamily refused toprovideinformation forsecurity purposesor doesn’t knowpatient’s birthdateScheduleNV DERUnderagepatientcalling inPatientcancelsw/less than3 hoursCall fromoveragepatientsFamilyrequestinginterpreterInterpreter neededbut familyrefuses/Interpreterdisconnectedwhile on phonewith familyComplete acall withoutputting familyon hold *ifappropriate*ProvidedCOVIDdetailsduring callLearn a cool factabout your workneighbor/somethingyou have incommonCall from apatient’snamestarting withthe letter YDefused afrustratedfamily/sendto familyfeedbackReceivea PALcallReceive a callfrom EmilyMoon/Taco/internalmemberFullregistrationCall from parentwith unreasonablerequest (i.e.asking for a r/s foran appt later in theday)Schedule an aptwith newer ENDproviders (i.e.SamanthaGoldklang, MaryWright, etc.)Call fromsomebody withthe their namestarting with yourinitial (Patient orParent)Arrivedto workon timeSchedulea no showreschedule

Inbound Pals - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Internal provider or PCP’s office calling into schedule patient
  2. You’ve been in “Ready” state for 20 mins
  3. Attempt collaboration with another clinic
  4. Outside clinic/provider called to check on a referral for family
  5. Finish 30 calls by 2pm
  6. Family refused to provide information for security purposes or doesn’t know patient’s birthdate
  7. Schedule NV DER
  8. Underage patient calling in
  9. Patient cancels w/less than 3 hours
  10. Call from overage patients
  11. Family requesting interpreter
  12. Interpreter needed but family refuses/Interpreter disconnected while on phone with family
  13. Complete a call without putting family on hold *if appropriate*
  14. Provided COVID details during call
  15. Learn a cool fact about your work neighbor/something you have in common
  16. Call from a patient’s name starting with the letter Y
  17. Defused a frustrated family/send to family feedback
  18. Receive a PAL call
  19. Receive a call from Emily Moon/Taco/internal member
  20. Full registration
  21. Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day)
  22. Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.)
  23. Call from somebody with the their name starting with your initial (Patient or Parent)
  24. Arrived to work on time
  25. Schedule a no show reschedule