Inbound Pals

Inbound Pals Bingo Card

This bingo card has a free space and 25 words: Call from a patient’s name starting with the letter Y, Call from overage patients, Call from parent with unreasonable request (i.e. asking for a r/s for an appt later in the day), Provided COVID details during call, Defused a frustrated family/send to family feedback, Arrived to work on time, Call from somebody with the their name starting with your initial (Patient or Parent), Underage patient calling in, Full registration, Receive a PAL call, Patient cancels w/less than 3 hours, Schedule a no show reschedule, Finish 30 calls by 2pm, Schedule NV DER, Schedule an apt with newer END providers (i.e. Samantha Goldklang, Mary Wright, etc.), Family requesting interpreter, Learn a cool fact about your work neighbor/something you have in common, Complete a call without putting family on hold *if appropriate*, Attempt collaboration with another clinic, Internal provider or PCP’s office calling into schedule patient, Family refused to provide information for security purposes or doesn’t know patient’s birthdate, You’ve been in “Ready” state for 20 mins, Interpreter needed but family refuses/Interpreter disconnected while on phone with family, Outside clinic/provider called to check on a referral for family and Receive a call from Emily Moon/Taco/internal member.

More like this:

team teal wizards bingoooooo IB Crew | Inbound Pals | team teal wizards bingoooooo OB Crew | Outbound Pals | Admissions Bingo

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