Interpreterdropped andhad to get anew oneCaller foundTriagenumberonlineProviderdoesn'treply inCCAdminCallerhangsupCaller triesto utilizetriage for notpresentpatientHaveto callITVPNdroppedWorkflowchange whileyou weresleepingMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller thinks wecanschedule/cancelin-person HCPvisitsRx issuewith morethan twoopen casesCallerfrustrated if wedon't haveaccess to theirmedical recordsCallerdisagreeswith careadviceTalked aseniormemberthrough usingtelemedicineFingerscrossed thiscall isn'treviewedCan'tfind aprotocolCall fromSCANAuditorInbound calltwo minutesbeforebreakCXonegoes intorefusedstatusForgot tochangestatus toavailableMemberdisagreeswith 911Caller willnotdisclosePHICallertransferredfor non-triage needsHold forlonger than 5minutes forinternaltransferInterpreterdropped andhad to get anew oneCaller foundTriagenumberonlineProviderdoesn'treply inCCAdminCallerhangsupCaller triesto utilizetriage for notpresentpatientHaveto callITVPNdroppedWorkflowchange whileyou weresleepingMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller thinks wecanschedule/cancelin-person HCPvisitsRx issuewith morethan twoopen casesCallerfrustrated if wedon't haveaccess to theirmedical recordsCallerdisagreeswith careadviceTalked aseniormemberthrough usingtelemedicineFingerscrossed thiscall isn'treviewedCan'tfind aprotocolCall fromSCANAuditorInbound calltwo minutesbeforebreakCXonegoes intorefusedstatusForgot tochangestatus toavailableMemberdisagreeswith 911Caller willnotdisclosePHICallertransferredfor non-triage needsHold forlonger than 5minutes forinternaltransfer

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Interpreter dropped and had to get a new one
  2. Caller found Triage number online
  3. Provider doesn't reply in CCAdmin
  4. Caller hangs up
  5. Caller tries to utilize triage for not present patient
  6. Have to call IT
  7. VPN dropped
  8. Workflow change while you were sleeping
  9. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  10. Caller thinks we can schedule/cancel in-person HCP visits
  11. Rx issue with more than two open cases
  12. Caller frustrated if we don't have access to their medical records
  13. Caller disagrees with care advice
  14. Talked a senior member through using telemedicine
  15. Fingers crossed this call isn't reviewed
  16. Can't find a protocol
  17. Call from SCAN Auditor
  18. Inbound call two minutes before break
  19. CXone goes into refused status
  20. Forgot to change status to available
  21. Member disagrees with 911
  22. Caller will not disclose PHI
  23. Caller transferred for non-triage needs
  24. Hold for longer than 5 minutes for internal transfer