Caller foundTriagenumberonlineHold forlonger than 5minutes forinternaltransferCallerfrustrated if wedon't haveaccess to theirmedical recordsCallerhangsupMemberdisagreeswith 911Caller thinks wecanschedule/cancelin-person HCPvisitsWorkflowchange whileyou weresleepingCallerdisagreeswith careadviceForgot tochangestatus toavailableTalked aseniormemberthrough usingtelemedicineCXonegoes intorefusedstatusHaveto callITVPNdroppedRx issuewith morethan twoopen casesInbound calltwo minutesbeforebreakCaller willnotdisclosePHIFingerscrossed thiscall isn'treviewedCallertransferredfor non-triage needsProviderdoesn'treply inCCAdminCan'tfind aprotocolCaller triesto utilizetriage for notpresentpatientInterpreterdropped andhad to get anew oneMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCall fromSCANAuditorCaller foundTriagenumberonlineHold forlonger than 5minutes forinternaltransferCallerfrustrated if wedon't haveaccess to theirmedical recordsCallerhangsupMemberdisagreeswith 911Caller thinks wecanschedule/cancelin-person HCPvisitsWorkflowchange whileyou weresleepingCallerdisagreeswith careadviceForgot tochangestatus toavailableTalked aseniormemberthrough usingtelemedicineCXonegoes intorefusedstatusHaveto callITVPNdroppedRx issuewith morethan twoopen casesInbound calltwo minutesbeforebreakCaller willnotdisclosePHIFingerscrossed thiscall isn'treviewedCallertransferredfor non-triage needsProviderdoesn'treply inCCAdminCan'tfind aprotocolCaller triesto utilizetriage for notpresentpatientInterpreterdropped andhad to get anew oneMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCall fromSCANAuditor

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller found Triage number online
  2. Hold for longer than 5 minutes for internal transfer
  3. Caller frustrated if we don't have access to their medical records
  4. Caller hangs up
  5. Member disagrees with 911
  6. Caller thinks we can schedule/cancel in-person HCP visits
  7. Workflow change while you were sleeping
  8. Caller disagrees with care advice
  9. Forgot to change status to available
  10. Talked a senior member through using telemedicine
  11. CXone goes into refused status
  12. Have to call IT
  13. VPN dropped
  14. Rx issue with more than two open cases
  15. Inbound call two minutes before break
  16. Caller will not disclose PHI
  17. Fingers crossed this call isn't reviewed
  18. Caller transferred for non-triage needs
  19. Provider doesn't reply in CCAdmin
  20. Can't find a protocol
  21. Caller tries to utilize triage for not present patient
  22. Interpreter dropped and had to get a new one
  23. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  24. Call from SCAN Auditor