Talked aseniormemberthrough usingtelemedicineCXonegoes intorefusedstatusVPNdroppedForgot tochangestatus toavailableMemberdisagreeswith 911CallerhangsupCallerfrustrated if wedon't haveaccess to theirmedical recordsCaller willnotdisclosePHICaller foundTriagenumberonlineCan'tfind aprotocolHaveto callITCall fromSCANAuditorCaller triesto utilizetriage for notpresentpatientCaller thinks wecanschedule/cancelin-person HCPvisitsWorkflowchange whileyou weresleepingHold forlonger than 5minutes forinternaltransferCallertransferredfor non-triage needsCallerdisagreeswith careadviceInterpreterdropped andhad to get anew oneProviderdoesn'treply inCCAdminMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveFingerscrossed thiscall isn'treviewedInbound calltwo minutesbeforebreakRx issuewith morethan twoopen casesTalked aseniormemberthrough usingtelemedicineCXonegoes intorefusedstatusVPNdroppedForgot tochangestatus toavailableMemberdisagreeswith 911CallerhangsupCallerfrustrated if wedon't haveaccess to theirmedical recordsCaller willnotdisclosePHICaller foundTriagenumberonlineCan'tfind aprotocolHaveto callITCall fromSCANAuditorCaller triesto utilizetriage for notpresentpatientCaller thinks wecanschedule/cancelin-person HCPvisitsWorkflowchange whileyou weresleepingHold forlonger than 5minutes forinternaltransferCallertransferredfor non-triage needsCallerdisagreeswith careadviceInterpreterdropped andhad to get anew oneProviderdoesn'treply inCCAdminMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveFingerscrossed thiscall isn'treviewedInbound calltwo minutesbeforebreakRx issuewith morethan twoopen cases

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talked a senior member through using telemedicine
  2. CXone goes into refused status
  3. VPN dropped
  4. Forgot to change status to available
  5. Member disagrees with 911
  6. Caller hangs up
  7. Caller frustrated if we don't have access to their medical records
  8. Caller will not disclose PHI
  9. Caller found Triage number online
  10. Can't find a protocol
  11. Have to call IT
  12. Call from SCAN Auditor
  13. Caller tries to utilize triage for not present patient
  14. Caller thinks we can schedule/cancel in-person HCP visits
  15. Workflow change while you were sleeping
  16. Hold for longer than 5 minutes for internal transfer
  17. Caller transferred for non-triage needs
  18. Caller disagrees with care advice
  19. Interpreter dropped and had to get a new one
  20. Provider doesn't reply in CCAdmin
  21. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  22. Fingers crossed this call isn't reviewed
  23. Inbound call two minutes before break
  24. Rx issue with more than two open cases