(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Talked a senior member through using telemedicine
Call from SCAN Auditor
Caller hangs up
Caller transferred for non-triage needs
Caller disagrees with care advice
Forgot to change status to available
Member frustrated that we don't have telephone UC option/thinks we're MDLive
Caller tries to utilize triage for not present patient
Provider doesn't reply in CCAdmin
Can't find a protocol
Caller frustrated if we don't have access to their medical records
Interpreter dropped and had to get a new one
Member disagrees with 911
Fingers crossed this call isn't reviewed
Caller will not disclose PHI
CXone goes into refused status
Inbound call two minutes before break
Have to call IT
Hold for longer than 5 minutes for internal transfer
Caller thinks we can schedule/cancel in-person HCP visits
