Talked aseniormemberthrough usingtelemedicineHold forlonger than 5minutes forinternaltransferCallertransferredfor non-triage needsCallerhangsupCaller willnotdisclosePHIFingerscrossed thiscall isn'treviewedCaller thinks wecanschedule/cancelin-person HCPvisitsProviderdoesn'treply inCCAdminForgot tochangestatus toavailableCan'tfind aprotocolHaveto callITRx issuewith morethan twoopen casesInbound calltwo minutesbeforebreakWorkflowchange whileyou weresleepingCXonegoes intorefusedstatusCallerfrustrated if wedon't haveaccess to theirmedical recordsVPNdroppedMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller foundTriagenumberonlineCaller triesto utilizetriage for notpresentpatientCall fromSCANAuditorMemberdisagreeswith 911Callerdisagreeswith careadviceInterpreterdropped andhad to get anew oneTalked aseniormemberthrough usingtelemedicineHold forlonger than 5minutes forinternaltransferCallertransferredfor non-triage needsCallerhangsupCaller willnotdisclosePHIFingerscrossed thiscall isn'treviewedCaller thinks wecanschedule/cancelin-person HCPvisitsProviderdoesn'treply inCCAdminForgot tochangestatus toavailableCan'tfind aprotocolHaveto callITRx issuewith morethan twoopen casesInbound calltwo minutesbeforebreakWorkflowchange whileyou weresleepingCXonegoes intorefusedstatusCallerfrustrated if wedon't haveaccess to theirmedical recordsVPNdroppedMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller foundTriagenumberonlineCaller triesto utilizetriage for notpresentpatientCall fromSCANAuditorMemberdisagreeswith 911Callerdisagreeswith careadviceInterpreterdropped andhad to get anew one

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talked a senior member through using telemedicine
  2. Hold for longer than 5 minutes for internal transfer
  3. Caller transferred for non-triage needs
  4. Caller hangs up
  5. Caller will not disclose PHI
  6. Fingers crossed this call isn't reviewed
  7. Caller thinks we can schedule/cancel in-person HCP visits
  8. Provider doesn't reply in CCAdmin
  9. Forgot to change status to available
  10. Can't find a protocol
  11. Have to call IT
  12. Rx issue with more than two open cases
  13. Inbound call two minutes before break
  14. Workflow change while you were sleeping
  15. CXone goes into refused status
  16. Caller frustrated if we don't have access to their medical records
  17. VPN dropped
  18. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  19. Caller found Triage number online
  20. Caller tries to utilize triage for not present patient
  21. Call from SCAN Auditor
  22. Member disagrees with 911
  23. Caller disagrees with care advice
  24. Interpreter dropped and had to get a new one