Caller willnotdisclosePHIRx issuewith morethan twoopen casesVPNdroppedHaveto callITCallertransferredfor non-triage needsForgot tochangestatus toavailableWorkflowchange whileyou weresleepingCaller triesto utilizetriage for notpresentpatientCaller thinks wecanschedule/cancelin-person HCPvisitsCallerdisagreeswith careadviceCXonegoes intorefusedstatusCaller foundTriagenumberonlineCan'tfind aprotocolCall fromSCANAuditorFingerscrossed thiscall isn'treviewedHold forlonger than 5minutes forinternaltransferInbound calltwo minutesbeforebreakInterpreterdropped andhad to get anew oneTalked aseniormemberthrough usingtelemedicineProviderdoesn'treply inCCAdminMemberdisagreeswith 911Callerfrustrated if wedon't haveaccess to theirmedical recordsMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCallerhangsupCaller willnotdisclosePHIRx issuewith morethan twoopen casesVPNdroppedHaveto callITCallertransferredfor non-triage needsForgot tochangestatus toavailableWorkflowchange whileyou weresleepingCaller triesto utilizetriage for notpresentpatientCaller thinks wecanschedule/cancelin-person HCPvisitsCallerdisagreeswith careadviceCXonegoes intorefusedstatusCaller foundTriagenumberonlineCan'tfind aprotocolCall fromSCANAuditorFingerscrossed thiscall isn'treviewedHold forlonger than 5minutes forinternaltransferInbound calltwo minutesbeforebreakInterpreterdropped andhad to get anew oneTalked aseniormemberthrough usingtelemedicineProviderdoesn'treply inCCAdminMemberdisagreeswith 911Callerfrustrated if wedon't haveaccess to theirmedical recordsMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCallerhangsup

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller will not disclose PHI
  2. Rx issue with more than two open cases
  3. VPN dropped
  4. Have to call IT
  5. Caller transferred for non-triage needs
  6. Forgot to change status to available
  7. Workflow change while you were sleeping
  8. Caller tries to utilize triage for not present patient
  9. Caller thinks we can schedule/cancel in-person HCP visits
  10. Caller disagrees with care advice
  11. CXone goes into refused status
  12. Caller found Triage number online
  13. Can't find a protocol
  14. Call from SCAN Auditor
  15. Fingers crossed this call isn't reviewed
  16. Hold for longer than 5 minutes for internal transfer
  17. Inbound call two minutes before break
  18. Interpreter dropped and had to get a new one
  19. Talked a senior member through using telemedicine
  20. Provider doesn't reply in CCAdmin
  21. Member disagrees with 911
  22. Caller frustrated if we don't have access to their medical records
  23. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  24. Caller hangs up