(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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CXone goes into refused status
Provider doesn't reply in CCAdmin
VPN dropped
Hold for longer than 5 minutes for internal transfer
Member disagrees with 911
Caller tries to utilize triage for not present patient
Workflow change while you were sleeping
Talked a senior member through using telemedicine
Caller disagrees with care advice
Caller will not disclose PHI
Member frustrated that we don't have telephone UC option/thinks we're MDLive
Rx issue with more than two open cases
Forgot to change status to available
Fingers crossed this call isn't reviewed
Interpreter dropped and had to get a new one
Caller hangs up
Call from SCAN Auditor
Caller frustrated if we don't have access to their medical records
Have to call IT
Caller thinks we can schedule/cancel in-person HCP visits
