(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Talked a senior member through using telemedicine
Fingers crossed this call isn't reviewed
Caller thinks we can schedule/cancel in-person HCP visits
CXone goes into refused status
Inbound call two minutes before break
Caller will not disclose PHI
Caller tries to utilize triage for not present patient
Workflow change while you were sleeping
Forgot to change status to available
Member disagrees with 911
Rx issue with more than two open cases
Interpreter dropped and had to get a new one
Hold for longer than 5 minutes for internal transfer
VPN dropped
Caller hangs up
Have to call IT
Caller transferred for non-triage needs
Caller disagrees with care advice
Call from SCAN Auditor
Provider doesn't reply in CCAdmin
Caller frustrated if we don't have access to their medical records
Caller found Triage number online
Member frustrated that we don't have telephone UC option/thinks we're MDLive
