Callerdisagreeswith careadviceInterpreterdropped andhad to get anew oneCallertransferredfor non-triage needsHold forlonger than 5minutes forinternaltransferCaller willnotdisclosePHIProviderdoesn'treply inCCAdminMemberdisagreeswith 911Memberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveVPNdroppedCaller thinks wecanschedule/cancelin-person HCPvisitsTalked aseniormemberthrough usingtelemedicineCan'tfind aprotocolFingerscrossed thiscall isn'treviewedCaller foundTriagenumberonlineCaller triesto utilizetriage for notpresentpatientCall fromSCANAuditorCXonegoes intorefusedstatusRx issuewith morethan twoopen casesHaveto callITWorkflowchange whileyou weresleepingForgot tochangestatus toavailableInbound calltwo minutesbeforebreakCallerhangsupCallerfrustrated if wedon't haveaccess to theirmedical recordsCallerdisagreeswith careadviceInterpreterdropped andhad to get anew oneCallertransferredfor non-triage needsHold forlonger than 5minutes forinternaltransferCaller willnotdisclosePHIProviderdoesn'treply inCCAdminMemberdisagreeswith 911Memberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveVPNdroppedCaller thinks wecanschedule/cancelin-person HCPvisitsTalked aseniormemberthrough usingtelemedicineCan'tfind aprotocolFingerscrossed thiscall isn'treviewedCaller foundTriagenumberonlineCaller triesto utilizetriage for notpresentpatientCall fromSCANAuditorCXonegoes intorefusedstatusRx issuewith morethan twoopen casesHaveto callITWorkflowchange whileyou weresleepingForgot tochangestatus toavailableInbound calltwo minutesbeforebreakCallerhangsupCallerfrustrated if wedon't haveaccess to theirmedical records

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller disagrees with care advice
  2. Interpreter dropped and had to get a new one
  3. Caller transferred for non-triage needs
  4. Hold for longer than 5 minutes for internal transfer
  5. Caller will not disclose PHI
  6. Provider doesn't reply in CCAdmin
  7. Member disagrees with 911
  8. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  9. VPN dropped
  10. Caller thinks we can schedule/cancel in-person HCP visits
  11. Talked a senior member through using telemedicine
  12. Can't find a protocol
  13. Fingers crossed this call isn't reviewed
  14. Caller found Triage number online
  15. Caller tries to utilize triage for not present patient
  16. Call from SCAN Auditor
  17. CXone goes into refused status
  18. Rx issue with more than two open cases
  19. Have to call IT
  20. Workflow change while you were sleeping
  21. Forgot to change status to available
  22. Inbound call two minutes before break
  23. Caller hangs up
  24. Caller frustrated if we don't have access to their medical records