CXonegoes intorefusedstatusInbound calltwo minutesbeforebreakHaveto callITProviderdoesn'treply inCCAdminFingerscrossed thiscall isn'treviewedCallerfrustrated if wedon't haveaccess to theirmedical recordsCall fromSCANAuditorForgot tochangestatus toavailableVPNdroppedRx issuewith morethan twoopen casesCaller thinks wecanschedule/cancelin-person HCPvisitsCaller foundTriagenumberonlineCallerhangsupWorkflowchange whileyou weresleepingCaller willnotdisclosePHIMemberdisagreeswith 911Can'tfind aprotocolTalked aseniormemberthrough usingtelemedicineHold forlonger than 5minutes forinternaltransferCallertransferredfor non-triage needsMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller triesto utilizetriage for notpresentpatientCallerdisagreeswith careadviceInterpreterdropped andhad to get anew oneCXonegoes intorefusedstatusInbound calltwo minutesbeforebreakHaveto callITProviderdoesn'treply inCCAdminFingerscrossed thiscall isn'treviewedCallerfrustrated if wedon't haveaccess to theirmedical recordsCall fromSCANAuditorForgot tochangestatus toavailableVPNdroppedRx issuewith morethan twoopen casesCaller thinks wecanschedule/cancelin-person HCPvisitsCaller foundTriagenumberonlineCallerhangsupWorkflowchange whileyou weresleepingCaller willnotdisclosePHIMemberdisagreeswith 911Can'tfind aprotocolTalked aseniormemberthrough usingtelemedicineHold forlonger than 5minutes forinternaltransferCallertransferredfor non-triage needsMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller triesto utilizetriage for notpresentpatientCallerdisagreeswith careadviceInterpreterdropped andhad to get anew one

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CXone goes into refused status
  2. Inbound call two minutes before break
  3. Have to call IT
  4. Provider doesn't reply in CCAdmin
  5. Fingers crossed this call isn't reviewed
  6. Caller frustrated if we don't have access to their medical records
  7. Call from SCAN Auditor
  8. Forgot to change status to available
  9. VPN dropped
  10. Rx issue with more than two open cases
  11. Caller thinks we can schedule/cancel in-person HCP visits
  12. Caller found Triage number online
  13. Caller hangs up
  14. Workflow change while you were sleeping
  15. Caller will not disclose PHI
  16. Member disagrees with 911
  17. Can't find a protocol
  18. Talked a senior member through using telemedicine
  19. Hold for longer than 5 minutes for internal transfer
  20. Caller transferred for non-triage needs
  21. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  22. Caller tries to utilize triage for not present patient
  23. Caller disagrees with care advice
  24. Interpreter dropped and had to get a new one