Providerdoesn'treply inCCAdminCan'tfind aprotocolVPNdroppedCaller willnotdisclosePHICallertransferredfor non-triage needsCallerdisagreeswith careadviceCaller triesto utilizetriage for notpresentpatientMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveWorkflowchange whileyou weresleepingFingerscrossed thiscall isn'treviewedInbound calltwo minutesbeforebreakCallerhangsupRx issuewith morethan twoopen casesCall fromSCANAuditorHaveto callITCallerfrustrated if wedon't haveaccess to theirmedical recordsHold forlonger than 5minutes forinternaltransferTalked aseniormemberthrough usingtelemedicineMemberdisagreeswith 911Interpreterdropped andhad to get anew oneCaller thinks wecanschedule/cancelin-person HCPvisitsCXonegoes intorefusedstatusForgot tochangestatus toavailableCaller foundTriagenumberonlineProviderdoesn'treply inCCAdminCan'tfind aprotocolVPNdroppedCaller willnotdisclosePHICallertransferredfor non-triage needsCallerdisagreeswith careadviceCaller triesto utilizetriage for notpresentpatientMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveWorkflowchange whileyou weresleepingFingerscrossed thiscall isn'treviewedInbound calltwo minutesbeforebreakCallerhangsupRx issuewith morethan twoopen casesCall fromSCANAuditorHaveto callITCallerfrustrated if wedon't haveaccess to theirmedical recordsHold forlonger than 5minutes forinternaltransferTalked aseniormemberthrough usingtelemedicineMemberdisagreeswith 911Interpreterdropped andhad to get anew oneCaller thinks wecanschedule/cancelin-person HCPvisitsCXonegoes intorefusedstatusForgot tochangestatus toavailableCaller foundTriagenumberonline

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provider doesn't reply in CCAdmin
  2. Can't find a protocol
  3. VPN dropped
  4. Caller will not disclose PHI
  5. Caller transferred for non-triage needs
  6. Caller disagrees with care advice
  7. Caller tries to utilize triage for not present patient
  8. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  9. Workflow change while you were sleeping
  10. Fingers crossed this call isn't reviewed
  11. Inbound call two minutes before break
  12. Caller hangs up
  13. Rx issue with more than two open cases
  14. Call from SCAN Auditor
  15. Have to call IT
  16. Caller frustrated if we don't have access to their medical records
  17. Hold for longer than 5 minutes for internal transfer
  18. Talked a senior member through using telemedicine
  19. Member disagrees with 911
  20. Interpreter dropped and had to get a new one
  21. Caller thinks we can schedule/cancel in-person HCP visits
  22. CXone goes into refused status
  23. Forgot to change status to available
  24. Caller found Triage number online