Caller triesto utilizetriage for notpresentpatientCall fromSCANAuditorMemberdisagreeswith 911VPNdroppedMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller foundTriagenumberonlineForgot tochangestatus toavailableCallerfrustrated if wedon't haveaccess to theirmedical recordsHold forlonger than 5minutes forinternaltransferCan'tfind aprotocolCallerdisagreeswith careadviceCaller thinks wecanschedule/cancelin-person HCPvisitsInterpreterdropped andhad to get anew oneWorkflowchange whileyou weresleepingProviderdoesn'treply inCCAdminCallertransferredfor non-triage needsRx issuewith morethan twoopen casesInbound calltwo minutesbeforebreakFingerscrossed thiscall isn'treviewedCallerhangsupCaller willnotdisclosePHICXonegoes intorefusedstatusTalked aseniormemberthrough usingtelemedicineHaveto callITCaller triesto utilizetriage for notpresentpatientCall fromSCANAuditorMemberdisagreeswith 911VPNdroppedMemberfrustrated thatwe don't havetelephone UCoption/thinkswe're MDLiveCaller foundTriagenumberonlineForgot tochangestatus toavailableCallerfrustrated if wedon't haveaccess to theirmedical recordsHold forlonger than 5minutes forinternaltransferCan'tfind aprotocolCallerdisagreeswith careadviceCaller thinks wecanschedule/cancelin-person HCPvisitsInterpreterdropped andhad to get anew oneWorkflowchange whileyou weresleepingProviderdoesn'treply inCCAdminCallertransferredfor non-triage needsRx issuewith morethan twoopen casesInbound calltwo minutesbeforebreakFingerscrossed thiscall isn'treviewedCallerhangsupCaller willnotdisclosePHICXonegoes intorefusedstatusTalked aseniormemberthrough usingtelemedicineHaveto callIT

Nurses' Week Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller tries to utilize triage for not present patient
  2. Call from SCAN Auditor
  3. Member disagrees with 911
  4. VPN dropped
  5. Member frustrated that we don't have telephone UC option/thinks we're MDLive
  6. Caller found Triage number online
  7. Forgot to change status to available
  8. Caller frustrated if we don't have access to their medical records
  9. Hold for longer than 5 minutes for internal transfer
  10. Can't find a protocol
  11. Caller disagrees with care advice
  12. Caller thinks we can schedule/cancel in-person HCP visits
  13. Interpreter dropped and had to get a new one
  14. Workflow change while you were sleeping
  15. Provider doesn't reply in CCAdmin
  16. Caller transferred for non-triage needs
  17. Rx issue with more than two open cases
  18. Inbound call two minutes before break
  19. Fingers crossed this call isn't reviewed
  20. Caller hangs up
  21. Caller will not disclose PHI
  22. CXone goes into refused status
  23. Talked a senior member through using telemedicine
  24. Have to call IT