This bingo card has a free space and 24 words: Call from SCAN Auditor, Rx issue with more than two open cases, Caller hangs up, CXone goes into refused status, Inbound call two minutes before break, Member disagrees with 911, Provider doesn't reply in CCAdmin, Caller will not disclose PHI, Caller thinks we can schedule/cancel in-person HCP visits, Forgot to change status to available, Caller disagrees with care advice, Workflow change while you were sleeping, Have to call IT, Fingers crossed this call isn't reviewed, VPN dropped, Interpreter dropped and had to get a new one, Can't find a protocol, Caller tries to utilize triage for not present patient, Talked a senior member through using telemedicine, Member frustrated that we don't have telephone UC option/thinks we're MDLive, Hold for longer than 5 minutes for internal transfer, Caller found Triage number online, Caller frustrated if we don't have access to their medical records and Caller transferred for non-triage needs.
Nurses' Week Bingo! | Nurses' Week Bingo - Night Shift Edition! | Holiday Bingo - Triage Edition! | Benefeds OS Bingo | DigEx Bingo- inbound calls only
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