Change Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayBrrrrr....coldtransferMemberdoesn'twant toprovide PHIInboundcall rightbeforebreakShare a pictureof you with yourloved onesand/or pets inthe holidaychannelPost yourfavorite holidayrecipe in theteam holidaychannelSilentNight(SilentRefused)Post afun/engagingquestion inthe holidaychannelRefusedstatusHaveto callITShare yourfavorite holidaytradition withthe team in theholiday channelEMSrefusalForgot tochangeCXonestatusMembercalling forprescriptionCan'tfind aprotocol2+triages inone callMembertransferredto Triage fornon-triageneedsMultipleprotocolsin onetriage caseVPNdroppedErrorcreatinganaccountPost a pictureof your holidaydecorations inthe teamholiday channelCallerhangsupHave to waitfor someoneto comeback to go tobreakFullcomputerrestartPhonevisitCallerfound ournumberonlineMemberdisagreeswith careadviceHave tocreate anaccount fornew memberMemberdisagreeswithdispositionThinking toyourself,"Please don'tlet this callget reviewed"Share yourfavorite holidaymemory withthe team in theholiday channelInboundcall isnon-triagerelatedPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Talked amemberthroughusingtelemedicineChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the dayBrrrrr....coldtransferMemberdoesn'twant toprovide PHIInboundcall rightbeforebreakShare a pictureof you with yourloved onesand/or pets inthe holidaychannelPost yourfavorite holidayrecipe in theteam holidaychannelSilentNight(SilentRefused)Post afun/engagingquestion inthe holidaychannelRefusedstatusHaveto callITShare yourfavorite holidaytradition withthe team in theholiday channelEMSrefusalForgot tochangeCXonestatusMembercalling forprescriptionCan'tfind aprotocol2+triages inone callMembertransferredto Triage fornon-triageneedsMultipleprotocolsin onetriage caseVPNdroppedErrorcreatinganaccountPost a pictureof your holidaydecorations inthe teamholiday channelCallerhangsupHave to waitfor someoneto comeback to go tobreakFullcomputerrestartPhonevisitCallerfound ournumberonlineMemberdisagreeswith careadviceHave tocreate anaccount fornew memberMemberdisagreeswithdispositionThinking toyourself,"Please don'tlet this callget reviewed"Share yourfavorite holidaymemory withthe team in theholiday channelInboundcall isnon-triagerelatedPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)Talked amemberthroughusingtelemedicine

Holiday Bingo - Triage Edition! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
  2. Brrrrr.... cold transfer
  3. Member doesn't want to provide PHI
  4. Inbound call right before break
  5. Share a picture of you with your loved ones and/or pets in the holiday channel
  6. Post your favorite holiday recipe in the team holiday channel
  7. Silent Night (Silent Refused)
  8. Post a fun/engaging question in the holiday channel
  9. Refused status
  10. Have to call IT
  11. Share your favorite holiday tradition with the team in the holiday channel
  12. EMS refusal
  13. Forgot to change CXone status
  14. Member calling for prescription
  15. Can't find a protocol
  16. 2+ triages in one call
  17. Member transferred to Triage for non-triage needs
  18. Multiple protocols in one triage case
  19. VPN dropped
  20. Error creating an account
  21. Post a picture of your holiday decorations in the team holiday channel
  22. Caller hangs up
  23. Have to wait for someone to come back to go to break
  24. Full computer restart
  25. Phone visit
  26. Caller found our number online
  27. Member disagrees with care advice
  28. Have to create an account for new member
  29. Member disagrees with disposition
  30. Thinking to yourself, "Please don't let this call get reviewed"
  31. Share your favorite holiday memory with the team in the holiday channel
  32. Inbound call is non-triage related
  33. Post a childhood picture of yourself during the holidays (in the holiday channel)
  34. Talked a member through using telemedicine