(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Member transferred to Triage for non-triage needs
Have to wait for someone to come back to go to break
Multiple protocols in one triage case
Post a childhood picture of yourself during the holidays (in the holiday channel)
Caller found our number online
Member doesn't want to provide PHI
VPN dropped
Talked a member through using telemedicine
Member disagrees with disposition
Share your favorite holiday tradition with the team in the holiday channel
Post your favorite holiday recipe in the team holiday channel
Have to create an account for new member
Can't find a protocol
2+ triages in one call
Forgot to change CXone status
Share your favorite holiday memory with the team in the holiday channel
Error creating an account
Share a picture of you with your loved ones and/or pets in the holiday channel
Full computer restart
Silent Night (Silent Refused)
Inbound call right before break
Have to call IT
Caller hangs up
Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
Thinking to yourself, "Please don't let this call get reviewed"
Post a fun/engaging question in the holiday channel
EMS refusal
Member calling for prescription
Refused status
Phone visit
Inbound call is non-triage related
Post a picture of your holiday decorations in the team holiday channel
