Memberdisagreeswith careadviceInboundcall isnon-triagerelatedShare a pictureof you with yourloved onesand/or pets inthe holidaychannelForgot tochangeCXonestatusChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the daySilentNight(SilentRefused)Can'tfind aprotocolMembertransferredto Triage fornon-triageneedsHave to waitfor someoneto comeback to go tobreakMembercalling forprescriptionPhonevisitRefusedstatusErrorcreatinganaccountPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)MemberdisagreeswithdispositionEMSrefusalMemberdoesn'twant toprovide PHIPost a pictureof your holidaydecorations inthe teamholiday channelPost yourfavorite holidayrecipe in theteam holidaychannelHave tocreate anaccount fornew memberBrrrrr....coldtransferShare yourfavorite holidaymemory withthe team in theholiday channelMultipleprotocolsin onetriage caseTalked amemberthroughusingtelemedicineCallerfound ournumberonlinePost afun/engagingquestion inthe holidaychannelThinking toyourself,"Please don'tlet this callget reviewed"VPNdroppedShare yourfavorite holidaytradition withthe team in theholiday channelFullcomputerrestart2+triages inone callHaveto callITCallerhangsupInboundcall rightbeforebreakMemberdisagreeswith careadviceInboundcall isnon-triagerelatedShare a pictureof you with yourloved onesand/or pets inthe holidaychannelForgot tochangeCXonestatusChange Slackpicture to youwearing yourfavorite holidayoutfit/sweaterfor the daySilentNight(SilentRefused)Can'tfind aprotocolMembertransferredto Triage fornon-triageneedsHave to waitfor someoneto comeback to go tobreakMembercalling forprescriptionPhonevisitRefusedstatusErrorcreatinganaccountPost a childhoodpicture ofyourself duringthe holidays (inthe holidaychannel)MemberdisagreeswithdispositionEMSrefusalMemberdoesn'twant toprovide PHIPost a pictureof your holidaydecorations inthe teamholiday channelPost yourfavorite holidayrecipe in theteam holidaychannelHave tocreate anaccount fornew memberBrrrrr....coldtransferShare yourfavorite holidaymemory withthe team in theholiday channelMultipleprotocolsin onetriage caseTalked amemberthroughusingtelemedicineCallerfound ournumberonlinePost afun/engagingquestion inthe holidaychannelThinking toyourself,"Please don'tlet this callget reviewed"VPNdroppedShare yourfavorite holidaytradition withthe team in theholiday channelFullcomputerrestart2+triages inone callHaveto callITCallerhangsupInboundcall rightbeforebreak

Holiday Bingo - Triage Edition! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member disagrees with care advice
  2. Inbound call is non-triage related
  3. Share a picture of you with your loved ones and/or pets in the holiday channel
  4. Forgot to change CXone status
  5. Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
  6. Silent Night (Silent Refused)
  7. Can't find a protocol
  8. Member transferred to Triage for non-triage needs
  9. Have to wait for someone to come back to go to break
  10. Member calling for prescription
  11. Phone visit
  12. Refused status
  13. Error creating an account
  14. Post a childhood picture of yourself during the holidays (in the holiday channel)
  15. Member disagrees with disposition
  16. EMS refusal
  17. Member doesn't want to provide PHI
  18. Post a picture of your holiday decorations in the team holiday channel
  19. Post your favorite holiday recipe in the team holiday channel
  20. Have to create an account for new member
  21. Brrrrr.... cold transfer
  22. Share your favorite holiday memory with the team in the holiday channel
  23. Multiple protocols in one triage case
  24. Talked a member through using telemedicine
  25. Caller found our number online
  26. Post a fun/engaging question in the holiday channel
  27. Thinking to yourself, "Please don't let this call get reviewed"
  28. VPN dropped
  29. Share your favorite holiday tradition with the team in the holiday channel
  30. Full computer restart
  31. 2+ triages in one call
  32. Have to call IT
  33. Caller hangs up
  34. Inbound call right before break