(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Phone visit
Talked a member through using telemedicine
Share a picture of you with your loved ones and/or pets in the holiday channel
Post a childhood picture of yourself during the holidays (in the holiday channel)
Share your favorite holiday tradition with the team in the holiday channel
Caller hangs up
Share your favorite holiday memory with the team in the holiday channel
Forgot to change CXone status
Post a fun/engaging question in the holiday channel
Brrrrr.... cold transfer
Have to create an account for new member
Can't find a protocol
Have to call IT
Silent Night (Silent Refused)
Inbound call is non-triage related
Multiple protocols in one triage case
Error creating an account
Member disagrees with disposition
Caller found our number online
2+ triages in one call
Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
Thinking to yourself, "Please don't let this call get reviewed"
Member disagrees with care advice
VPN dropped
Member calling for prescription
EMS refusal
Post your favorite holiday recipe in the team holiday channel
Inbound call right before break
Member transferred to Triage for non-triage needs
Post a picture of your holiday decorations in the team holiday channel
Full computer restart
Member doesn't want to provide PHI
Have to wait for someone to come back to go to break
