(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
Error creating an account
Post a picture of your holiday decorations in the team holiday channel
Multiple protocols in one triage case
Member doesn't want to provide PHI
Refused status
2+ triages in one call
Inbound call is non-triage related
Caller hangs up
Caller found our number online
Forgot to change CXone status
Full computer restart
Member disagrees with disposition
Post a fun/engaging question in the holiday channel
Brrrrr.... cold transfer
Thinking to yourself, "Please don't let this call get reviewed"
Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
Have to wait for someone to come back to go to break
Have to call IT
Member transferred to Triage for non-triage needs
Member disagrees with care advice
Share a picture of you with your loved ones and/or pets in the holiday channel
Phone visit
VPN dropped
Have to create an account for new member
Inbound call right before break
Share your favorite holiday tradition with the team in the holiday channel
Post a childhood picture of yourself during the holidays (in the holiday channel)
EMS refusal
Can't find a protocol
Share your favorite holiday memory with the team in the holiday channel
Silent Night (Silent Refused)
Post your favorite holiday recipe in the team holiday channel
