(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
Post a fun/engaging question in the team channel
Have to create an account for new member
Member thinks we are associated with their PCP/medical records
Share your favorite holiday memory with the team
Post a picture of your holiday decorations in the team channel
Inbound call (not transfer) is non-triage related
Forgot to change CXone status
Provider not answering CCAdmin chat
EMS refusal
Member disagrees with disposition
VPN dropped
Share a picture of you with your loved ones and/or pets
Post your favorite holiday recipe in the team channel
Member doesn't want to provide PHI
Refused status
Hold longer than 5 minutes for internal transfer
Inbound call right before break
Thinking to yourself, "Please don't let this call get reviewed"
Member transferred to Triage for non-triage needs
Have to call IT
Caller found our number online
Full computer restart
Have to wait for someone to come back to go to break
Use 2+ protocols in one triage case
Talked a senior member through using telemedicine
Phone visit
2+ triages in one call
Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
Share your favorite holiday tradition with the team
Call from Customer specific Auditor
Member disagrees with care advice
Caller hangs up
Post a childhood picture of yourself during the holidays
