(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Share your favorite holiday tradition with the team in the holiday channel
Error creating an account
Brrrrr.... cold transfer
EMS refusal
Caller hangs up
Share a picture of you with your loved ones and/or pets in the holiday channel
Caller found our number online
Forgot to change CXone status
2+ triages in one call
Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
Full computer restart
Post your favorite holiday recipe in the team holiday channel
Post a picture of your holiday decorations in the team holiday channel
Have to wait for someone to come back to go to break
Share your favorite holiday memory with the team in the holiday channel
Inbound call right before break
Talked a member through using telemedicine
Can't find a protocol
Member disagrees with care advice
Have to create an account for new member
Thinking to yourself, "Please don't let this call get reviewed"
Have to call IT
Multiple protocols in one triage case
Member transferred to Triage for non-triage needs
Post a childhood picture of yourself during the holidays (in the holiday channel)
Post a fun/engaging question in the holiday channel
