(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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VPN dropped
Inbound call is non-triage related
Full computer restart
Share a picture of you with your loved ones and/or pets in the holiday channel
Forgot to change CXone status
Post a childhood picture of yourself during the holidays (in the holiday channel)
Caller hangs up
2+ triages in one call
Refused status
Caller found our number online
Member calling for prescription
Talked a member through using telemedicine
Share your favorite holiday memory with the team in the holiday channel
Phone visit
Post a fun/engaging question in the holiday channel
Error creating an account
Post your favorite holiday recipe in the team holiday channel
Share your favorite holiday tradition with the team in the holiday channel
Inbound call right before break
Member disagrees with care advice
Member transferred to Triage for non-triage needs
Post a picture of your holiday decorations in the team holiday channel
Have to create an account for new member
EMS refusal
Thinking to yourself, "Please don't let this call get reviewed"
Have to wait for someone to come back to go to break
Brrrrr.... cold transfer
Multiple protocols in one triage case
Have to call IT
Change Slack picture to you wearing your favorite holiday outfit/sweater for the day
