Avg wrap up time under 4 mins (all day) Posted a positive note in the Teams chat Sent mis- transferred call to correct dept Updated driver info on ULD Sent out a SS form Handled red record De- escalated a call Said "good morning" in the Teams chat Removed a nonrenewal Reviewed all FL flags Sent in approved quote email Received an exclusion form w/o a date Completed all WBT Helped out an agent Responded to a team- mate question in Teams chat Updated driver info for MULD Sent all valid proof received email Corrected a PGR error Discovered an additional HHM Sent out pv55 Said "good night" in Teams chat Removed a cancel Customer compliment Sent out a feedback Avg wrap up time under 4 mins (all day) Posted a positive note in the Teams chat Sent mis- transferred call to correct dept Updated driver info on ULD Sent out a SS form Handled red record De- escalated a call Said "good morning" in the Teams chat Removed a nonrenewal Reviewed all FL flags Sent in approved quote email Received an exclusion form w/o a date Completed all WBT Helped out an agent Responded to a team- mate question in Teams chat Updated driver info for MULD Sent all valid proof received email Corrected a PGR error Discovered an additional HHM Sent out pv55 Said "good night" in Teams chat Removed a cancel Customer compliment Sent out a feedback
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Avg wrap up time under 4 mins (all day)
Posted a positive note in the Teams chat
Sent mis-transferred call to correct dept
Updated driver info on ULD
Sent out a SS form
Handled red record
De-escalated a call
Said "good morning" in the Teams chat
Removed a nonrenewal
Reviewed all FL flags
Sent in approved quote email
Received an exclusion form w/o a date
Completed all WBT
Helped out an agent
Responded to a team-mate question in Teams chat
Updated driver info for MULD
Sent all valid proof received email
Corrected a PGR error
Discovered an additional HHM
Sent out pv55
Said "good night" in Teams chat
Removed a cancel
Customer compliment
Sent out a feedback