ParentCaseClonedCaseCasestatusSuggestedArticlesCollaborateRe-OpenedNewCaseMilestonesDraftClosedReturnedtosupportTargetResponseTransfersCaseHistoryTimeSinceTargetElapsedTimeWorkingCaseSnapshotCaseCommentWaitingoncustomerManagers/LeadsTargetDateCompletionDateStartDateFollowinga caseCaseHeirarchyAssignedOmni-ChannelTimeRemainingParentCaseClonedCaseCasestatusSuggestedArticlesCollaborateRe-OpenedNewCaseMilestonesDraftClosedReturnedtosupportTargetResponseTransfersCaseHistoryTimeSinceTargetElapsedTimeWorkingCaseSnapshotCaseCommentWaitingoncustomerManagers/LeadsTargetDateCompletionDateStartDateFollowinga caseCaseHeirarchyAssignedOmni-ChannelTimeRemaining

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Parent Case
  2. Cloned Case
  3. Case status
  4. Suggested Articles
  5. Collaborate
  6. Re-Opened
  7. New
  8. Case Milestones
  9. Draft
  10. Closed
  11. Returned to support
  12. Target Response
  13. Transfers
  14. Case History
  15. Time Since Target
  16. Elapsed Time
  17. Working
  18. Case Snapshot
  19. Case Comment
  20. Waiting on customer
  21. Managers/Leads
  22. Target Date
  23. Completion Date
  24. Start Date
  25. Following a case
  26. Case Heirarchy
  27. Assigned
  28. Omni-Channel
  29. Time Remaining