WorkingCaseSnapshotCasestatusCaseHeirarchyClosedTimeSinceTargetParentCaseStartDateCaseMilestonesCompletionDateReturnedtosupportRe-OpenedCollaborateOmni-ChannelTargetDateAssignedTargetResponseWaitingoncustomerClonedCaseNewElapsedTimeCaseHistoryDraftCaseCommentTimeRemainingTransfersManagers/LeadsFollowinga caseSuggestedArticlesWorkingCaseSnapshotCasestatusCaseHeirarchyClosedTimeSinceTargetParentCaseStartDateCaseMilestonesCompletionDateReturnedtosupportRe-OpenedCollaborateOmni-ChannelTargetDateAssignedTargetResponseWaitingoncustomerClonedCaseNewElapsedTimeCaseHistoryDraftCaseCommentTimeRemainingTransfersManagers/LeadsFollowinga caseSuggestedArticles

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Working
  2. Case Snapshot
  3. Case status
  4. Case Heirarchy
  5. Closed
  6. Time Since Target
  7. Parent Case
  8. Start Date
  9. Case Milestones
  10. Completion Date
  11. Returned to support
  12. Re-Opened
  13. Collaborate
  14. Omni-Channel
  15. Target Date
  16. Assigned
  17. Target Response
  18. Waiting on customer
  19. Cloned Case
  20. New
  21. Elapsed Time
  22. Case History
  23. Draft
  24. Case Comment
  25. Time Remaining
  26. Transfers
  27. Managers/Leads
  28. Following a case
  29. Suggested Articles