TargetDateFollowinga caseCompletionDateOmni-ChannelClonedCaseTargetResponseCaseHeirarchyWorkingStartDateAssignedDraftTransfersRe-OpenedCollaborateCaseCommentCaseSnapshotCasestatusParentCaseClosedSuggestedArticlesWaitingoncustomerElapsedTimeTimeRemainingManagers/LeadsTimeSinceTargetCaseHistoryCaseMilestonesReturnedtosupportNewTargetDateFollowinga caseCompletionDateOmni-ChannelClonedCaseTargetResponseCaseHeirarchyWorkingStartDateAssignedDraftTransfersRe-OpenedCollaborateCaseCommentCaseSnapshotCasestatusParentCaseClosedSuggestedArticlesWaitingoncustomerElapsedTimeTimeRemainingManagers/LeadsTimeSinceTargetCaseHistoryCaseMilestonesReturnedtosupportNew

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Target Date
  2. Following a case
  3. Completion Date
  4. Omni-Channel
  5. Cloned Case
  6. Target Response
  7. Case Heirarchy
  8. Working
  9. Start Date
  10. Assigned
  11. Draft
  12. Transfers
  13. Re-Opened
  14. Collaborate
  15. Case Comment
  16. Case Snapshot
  17. Case status
  18. Parent Case
  19. Closed
  20. Suggested Articles
  21. Waiting on customer
  22. Elapsed Time
  23. Time Remaining
  24. Managers/Leads
  25. Time Since Target
  26. Case History
  27. Case Milestones
  28. Returned to support
  29. New