CaseHeirarchyWorkingCaseSnapshotCaseMilestonesRe-OpenedNewParentCaseClonedCaseDraftClosedCasestatusManagers/LeadsReturnedtosupportStartDateTransfersFollowinga caseTimeRemainingCaseCommentCollaborateTimeSinceTargetCaseHistoryWaitingoncustomerTargetResponseCompletionDateOmni-ChannelTargetDateSuggestedArticlesElapsedTimeAssignedCaseHeirarchyWorkingCaseSnapshotCaseMilestonesRe-OpenedNewParentCaseClonedCaseDraftClosedCasestatusManagers/LeadsReturnedtosupportStartDateTransfersFollowinga caseTimeRemainingCaseCommentCollaborateTimeSinceTargetCaseHistoryWaitingoncustomerTargetResponseCompletionDateOmni-ChannelTargetDateSuggestedArticlesElapsedTimeAssigned

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case Heirarchy
  2. Working
  3. Case Snapshot
  4. Case Milestones
  5. Re-Opened
  6. New
  7. Parent Case
  8. Cloned Case
  9. Draft
  10. Closed
  11. Case status
  12. Managers/Leads
  13. Returned to support
  14. Start Date
  15. Transfers
  16. Following a case
  17. Time Remaining
  18. Case Comment
  19. Collaborate
  20. Time Since Target
  21. Case History
  22. Waiting on customer
  23. Target Response
  24. Completion Date
  25. Omni-Channel
  26. Target Date
  27. Suggested Articles
  28. Elapsed Time
  29. Assigned