CompletionDateWaitingoncustomerNewAssignedOmni-ChannelTransfersElapsedTimeTargetResponseCaseSnapshotCaseCommentReturnedtosupportTargetDateCaseHeirarchyManagers/LeadsTimeRemainingSuggestedArticlesTimeSinceTargetParentCaseClonedCaseCollaborateWorkingStartDateClosedCaseHistoryRe-OpenedDraftCaseMilestonesCasestatusFollowinga caseCompletionDateWaitingoncustomerNewAssignedOmni-ChannelTransfersElapsedTimeTargetResponseCaseSnapshotCaseCommentReturnedtosupportTargetDateCaseHeirarchyManagers/LeadsTimeRemainingSuggestedArticlesTimeSinceTargetParentCaseClonedCaseCollaborateWorkingStartDateClosedCaseHistoryRe-OpenedDraftCaseMilestonesCasestatusFollowinga case

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completion Date
  2. Waiting on customer
  3. New
  4. Assigned
  5. Omni-Channel
  6. Transfers
  7. Elapsed Time
  8. Target Response
  9. Case Snapshot
  10. Case Comment
  11. Returned to support
  12. Target Date
  13. Case Heirarchy
  14. Managers/Leads
  15. Time Remaining
  16. Suggested Articles
  17. Time Since Target
  18. Parent Case
  19. Cloned Case
  20. Collaborate
  21. Working
  22. Start Date
  23. Closed
  24. Case History
  25. Re-Opened
  26. Draft
  27. Case Milestones
  28. Case status
  29. Following a case