CasestatusElapsedTimeAssignedCaseCommentNewRe-OpenedTransfersClonedCaseFollowinga caseCaseHeirarchyManagers/LeadsParentCaseClosedReturnedtosupportOmni-ChannelTargetResponseSuggestedArticlesTargetDateCaseHistoryCompletionDateCollaborateCaseMilestonesDraftTimeSinceTargetWaitingoncustomerCaseSnapshotTimeRemainingWorkingStartDateCasestatusElapsedTimeAssignedCaseCommentNewRe-OpenedTransfersClonedCaseFollowinga caseCaseHeirarchyManagers/LeadsParentCaseClosedReturnedtosupportOmni-ChannelTargetResponseSuggestedArticlesTargetDateCaseHistoryCompletionDateCollaborateCaseMilestonesDraftTimeSinceTargetWaitingoncustomerCaseSnapshotTimeRemainingWorkingStartDate

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Case status
  2. Elapsed Time
  3. Assigned
  4. Case Comment
  5. New
  6. Re-Opened
  7. Transfers
  8. Cloned Case
  9. Following a case
  10. Case Heirarchy
  11. Managers/Leads
  12. Parent Case
  13. Closed
  14. Returned to support
  15. Omni-Channel
  16. Target Response
  17. Suggested Articles
  18. Target Date
  19. Case History
  20. Completion Date
  21. Collaborate
  22. Case Milestones
  23. Draft
  24. Time Since Target
  25. Waiting on customer
  26. Case Snapshot
  27. Time Remaining
  28. Working
  29. Start Date