WaitingoncustomerCaseHistoryDraftClosedRe-OpenedCaseSnapshotOmni-ChannelReturnedtosupportClonedCaseWorkingCaseMilestonesNewCasestatusTransfersCompletionDateCollaborateTimeRemainingFollowinga caseElapsedTimeSuggestedArticlesCaseCommentTimeSinceTargetManagers/LeadsCaseHeirarchyAssignedParentCaseTargetDateTargetResponseStartDateWaitingoncustomerCaseHistoryDraftClosedRe-OpenedCaseSnapshotOmni-ChannelReturnedtosupportClonedCaseWorkingCaseMilestonesNewCasestatusTransfersCompletionDateCollaborateTimeRemainingFollowinga caseElapsedTimeSuggestedArticlesCaseCommentTimeSinceTargetManagers/LeadsCaseHeirarchyAssignedParentCaseTargetDateTargetResponseStartDate

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Waiting on customer
  2. Case History
  3. Draft
  4. Closed
  5. Re-Opened
  6. Case Snapshot
  7. Omni-Channel
  8. Returned to support
  9. Cloned Case
  10. Working
  11. Case Milestones
  12. New
  13. Case status
  14. Transfers
  15. Completion Date
  16. Collaborate
  17. Time Remaining
  18. Following a case
  19. Elapsed Time
  20. Suggested Articles
  21. Case Comment
  22. Time Since Target
  23. Managers/Leads
  24. Case Heirarchy
  25. Assigned
  26. Parent Case
  27. Target Date
  28. Target Response
  29. Start Date