Followinga caseParentCaseNewRe-OpenedCaseCommentElapsedTimeWorkingStartDateCollaborateReturnedtosupportCaseHistoryCaseMilestonesClosedCaseHeirarchyCompletionDateTargetResponseTargetDateTransfersManagers/LeadsSuggestedArticlesAssignedWaitingoncustomerDraftOmni-ChannelCasestatusClonedCaseTimeSinceTargetTimeRemainingCaseSnapshotFollowinga caseParentCaseNewRe-OpenedCaseCommentElapsedTimeWorkingStartDateCollaborateReturnedtosupportCaseHistoryCaseMilestonesClosedCaseHeirarchyCompletionDateTargetResponseTargetDateTransfersManagers/LeadsSuggestedArticlesAssignedWaitingoncustomerDraftOmni-ChannelCasestatusClonedCaseTimeSinceTargetTimeRemainingCaseSnapshot

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Following a case
  2. Parent Case
  3. New
  4. Re-Opened
  5. Case Comment
  6. Elapsed Time
  7. Working
  8. Start Date
  9. Collaborate
  10. Returned to support
  11. Case History
  12. Case Milestones
  13. Closed
  14. Case Heirarchy
  15. Completion Date
  16. Target Response
  17. Target Date
  18. Transfers
  19. Managers/Leads
  20. Suggested Articles
  21. Assigned
  22. Waiting on customer
  23. Draft
  24. Omni-Channel
  25. Case status
  26. Cloned Case
  27. Time Since Target
  28. Time Remaining
  29. Case Snapshot