StartDateElapsedTimeCaseCommentCaseHistoryFollowinga caseCaseMilestonesTimeRemainingCompletionDateDraftTimeSinceTargetTransfersWorkingTargetResponseTargetDateRe-OpenedAssignedCollaborateOmni-ChannelClosedNewCaseHeirarchyCasestatusClonedCaseWaitingoncustomerCaseSnapshotParentCaseSuggestedArticlesReturnedtosupportManagers/LeadsStartDateElapsedTimeCaseCommentCaseHistoryFollowinga caseCaseMilestonesTimeRemainingCompletionDateDraftTimeSinceTargetTransfersWorkingTargetResponseTargetDateRe-OpenedAssignedCollaborateOmni-ChannelClosedNewCaseHeirarchyCasestatusClonedCaseWaitingoncustomerCaseSnapshotParentCaseSuggestedArticlesReturnedtosupportManagers/Leads

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Start Date
  2. Elapsed Time
  3. Case Comment
  4. Case History
  5. Following a case
  6. Case Milestones
  7. Time Remaining
  8. Completion Date
  9. Draft
  10. Time Since Target
  11. Transfers
  12. Working
  13. Target Response
  14. Target Date
  15. Re-Opened
  16. Assigned
  17. Collaborate
  18. Omni-Channel
  19. Closed
  20. New
  21. Case Heirarchy
  22. Case status
  23. Cloned Case
  24. Waiting on customer
  25. Case Snapshot
  26. Parent Case
  27. Suggested Articles
  28. Returned to support
  29. Managers/Leads