TimeSinceTargetWaitingoncustomerTargetDateCollaborateCaseMilestonesParentCaseCaseCommentCaseHeirarchySuggestedArticlesCasestatusRe-OpenedElapsedTimeDraftFollowinga caseWorkingManagers/LeadsNewTransfersCaseHistoryClonedCaseTargetResponseCompletionDateOmni-ChannelClosedTimeRemainingStartDateCaseSnapshotReturnedtosupportAssignedTimeSinceTargetWaitingoncustomerTargetDateCollaborateCaseMilestonesParentCaseCaseCommentCaseHeirarchySuggestedArticlesCasestatusRe-OpenedElapsedTimeDraftFollowinga caseWorkingManagers/LeadsNewTransfersCaseHistoryClonedCaseTargetResponseCompletionDateOmni-ChannelClosedTimeRemainingStartDateCaseSnapshotReturnedtosupportAssigned

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Time Since Target
  2. Waiting on customer
  3. Target Date
  4. Collaborate
  5. Case Milestones
  6. Parent Case
  7. Case Comment
  8. Case Heirarchy
  9. Suggested Articles
  10. Case status
  11. Re-Opened
  12. Elapsed Time
  13. Draft
  14. Following a case
  15. Working
  16. Managers/Leads
  17. New
  18. Transfers
  19. Case History
  20. Cloned Case
  21. Target Response
  22. Completion Date
  23. Omni-Channel
  24. Closed
  25. Time Remaining
  26. Start Date
  27. Case Snapshot
  28. Returned to support
  29. Assigned