ClonedCaseWorkingFollowinga caseStartDateCaseHistorySuggestedArticlesTargetResponseCasestatusManagers/LeadsNewElapsedTimeClosedCaseSnapshotTimeSinceTargetTargetDateParentCaseCaseHeirarchyAssignedOmni-ChannelReturnedtosupportDraftWaitingoncustomerCompletionDateTimeRemainingCaseMilestonesCaseCommentCollaborateRe-OpenedTransfersClonedCaseWorkingFollowinga caseStartDateCaseHistorySuggestedArticlesTargetResponseCasestatusManagers/LeadsNewElapsedTimeClosedCaseSnapshotTimeSinceTargetTargetDateParentCaseCaseHeirarchyAssignedOmni-ChannelReturnedtosupportDraftWaitingoncustomerCompletionDateTimeRemainingCaseMilestonesCaseCommentCollaborateRe-OpenedTransfers

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cloned Case
  2. Working
  3. Following a case
  4. Start Date
  5. Case History
  6. Suggested Articles
  7. Target Response
  8. Case status
  9. Managers/Leads
  10. New
  11. Elapsed Time
  12. Closed
  13. Case Snapshot
  14. Time Since Target
  15. Target Date
  16. Parent Case
  17. Case Heirarchy
  18. Assigned
  19. Omni-Channel
  20. Returned to support
  21. Draft
  22. Waiting on customer
  23. Completion Date
  24. Time Remaining
  25. Case Milestones
  26. Case Comment
  27. Collaborate
  28. Re-Opened
  29. Transfers