TimeRemainingParentCaseClonedCaseCaseHistoryCaseMilestonesCasestatusTargetResponseCaseHeirarchyCompletionDateReturnedtosupportWaitingoncustomerCaseCommentNewTimeSinceTargetManagers/LeadsTargetDateWorkingRe-OpenedFollowinga caseClosedSuggestedArticlesDraftStartDateTransfersCaseSnapshotElapsedTimeAssignedCollaborateOmni-ChannelTimeRemainingParentCaseClonedCaseCaseHistoryCaseMilestonesCasestatusTargetResponseCaseHeirarchyCompletionDateReturnedtosupportWaitingoncustomerCaseCommentNewTimeSinceTargetManagers/LeadsTargetDateWorkingRe-OpenedFollowinga caseClosedSuggestedArticlesDraftStartDateTransfersCaseSnapshotElapsedTimeAssignedCollaborateOmni-Channel

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Time Remaining
  2. Parent Case
  3. Cloned Case
  4. Case History
  5. Case Milestones
  6. Case status
  7. Target Response
  8. Case Heirarchy
  9. Completion Date
  10. Returned to support
  11. Waiting on customer
  12. Case Comment
  13. New
  14. Time Since Target
  15. Managers/Leads
  16. Target Date
  17. Working
  18. Re-Opened
  19. Following a case
  20. Closed
  21. Suggested Articles
  22. Draft
  23. Start Date
  24. Transfers
  25. Case Snapshot
  26. Elapsed Time
  27. Assigned
  28. Collaborate
  29. Omni-Channel