ElapsedTimeSuggestedArticlesWorkingManagers/LeadsCompletionDateCasestatusCollaborateParentCaseClonedCaseOmni-ChannelStartDateClosedTimeSinceTargetCaseCommentNewRe-OpenedFollowinga caseTargetResponseCaseSnapshotWaitingoncustomerTargetDateReturnedtosupportAssignedTransfersCaseHistoryDraftTimeRemainingCaseHeirarchyCaseMilestonesElapsedTimeSuggestedArticlesWorkingManagers/LeadsCompletionDateCasestatusCollaborateParentCaseClonedCaseOmni-ChannelStartDateClosedTimeSinceTargetCaseCommentNewRe-OpenedFollowinga caseTargetResponseCaseSnapshotWaitingoncustomerTargetDateReturnedtosupportAssignedTransfersCaseHistoryDraftTimeRemainingCaseHeirarchyCaseMilestones

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Elapsed Time
  2. Suggested Articles
  3. Working
  4. Managers/Leads
  5. Completion Date
  6. Case status
  7. Collaborate
  8. Parent Case
  9. Cloned Case
  10. Omni-Channel
  11. Start Date
  12. Closed
  13. Time Since Target
  14. Case Comment
  15. New
  16. Re-Opened
  17. Following a case
  18. Target Response
  19. Case Snapshot
  20. Waiting on customer
  21. Target Date
  22. Returned to support
  23. Assigned
  24. Transfers
  25. Case History
  26. Draft
  27. Time Remaining
  28. Case Heirarchy
  29. Case Milestones