CompletionDateClonedCaseSuggestedArticlesClosedRe-OpenedTargetDateManagers/LeadsCaseHeirarchyDraftElapsedTimeStartDateCaseMilestonesTargetResponseWaitingoncustomerTimeSinceTargetCasestatusAssignedNewCaseCommentTimeRemainingOmni-ChannelReturnedtosupportTransfersFollowinga caseCaseHistoryCollaborateParentCaseCaseSnapshotWorkingCompletionDateClonedCaseSuggestedArticlesClosedRe-OpenedTargetDateManagers/LeadsCaseHeirarchyDraftElapsedTimeStartDateCaseMilestonesTargetResponseWaitingoncustomerTimeSinceTargetCasestatusAssignedNewCaseCommentTimeRemainingOmni-ChannelReturnedtosupportTransfersFollowinga caseCaseHistoryCollaborateParentCaseCaseSnapshotWorking

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Completion Date
  2. Cloned Case
  3. Suggested Articles
  4. Closed
  5. Re-Opened
  6. Target Date
  7. Managers/Leads
  8. Case Heirarchy
  9. Draft
  10. Elapsed Time
  11. Start Date
  12. Case Milestones
  13. Target Response
  14. Waiting on customer
  15. Time Since Target
  16. Case status
  17. Assigned
  18. New
  19. Case Comment
  20. Time Remaining
  21. Omni-Channel
  22. Returned to support
  23. Transfers
  24. Following a case
  25. Case History
  26. Collaborate
  27. Parent Case
  28. Case Snapshot
  29. Working