WaitingoncustomerElapsedTimeAssignedCaseMilestonesCasestatusCollaborateClonedCaseStartDateTimeSinceTargetManagers/LeadsSuggestedArticlesCompletionDateTimeRemainingTransfersFollowinga caseCaseSnapshotClosedNewTargetDateCaseCommentTargetResponseCaseHeirarchyOmni-ChannelParentCaseRe-OpenedCaseHistoryDraftWorkingReturnedtosupportWaitingoncustomerElapsedTimeAssignedCaseMilestonesCasestatusCollaborateClonedCaseStartDateTimeSinceTargetManagers/LeadsSuggestedArticlesCompletionDateTimeRemainingTransfersFollowinga caseCaseSnapshotClosedNewTargetDateCaseCommentTargetResponseCaseHeirarchyOmni-ChannelParentCaseRe-OpenedCaseHistoryDraftWorkingReturnedtosupport

Cases Vocab Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Waiting on customer
  2. Elapsed Time
  3. Assigned
  4. Case Milestones
  5. Case status
  6. Collaborate
  7. Cloned Case
  8. Start Date
  9. Time Since Target
  10. Managers/Leads
  11. Suggested Articles
  12. Completion Date
  13. Time Remaining
  14. Transfers
  15. Following a case
  16. Case Snapshot
  17. Closed
  18. New
  19. Target Date
  20. Case Comment
  21. Target Response
  22. Case Heirarchy
  23. Omni-Channel
  24. Parent Case
  25. Re-Opened
  26. Case History
  27. Draft
  28. Working
  29. Returned to support