Customercalls youthe wrongname“Is thisthe ____branch?”Customer isupset aboutverificationquestionsTransfer toBBO/Treasury“Can youmake thistransferfor me?”Remove aZelle holdfor abranchCaller isprobably notwho theysay they areGives theircard numberwhen you askfor the accountnumberFilled outa fraudformUnableto IDCustomerwishes youa merryChristmasCustomertries to tellyou theirpassword orpinParentcalls in fortheir childTalked toConnieWalkerCall forSFGSpent 30+minutes ona passwordresetCallbackgoesstraight tovoicemailCustomersaid “you too”after you toldthem to enjoytheir vacationDogbarking/childyelling in thebackgroundTalked toCarolPomeroy“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”Customertries to talkpoliticswith youWrongnumberCustomer givesthe routingnumber insteadof their accountnumberCustomerwants their cardto stay activeafter theyreported fraudCustomercalls youthe wrongname“Is thisthe ____branch?”Customer isupset aboutverificationquestionsTransfer toBBO/Treasury“Can youmake thistransferfor me?”Remove aZelle holdfor abranchCaller isprobably notwho theysay they areGives theircard numberwhen you askfor the accountnumberFilled outa fraudformUnableto IDCustomerwishes youa merryChristmasCustomertries to tellyou theirpassword orpinParentcalls in fortheir childTalked toConnieWalkerCall forSFGSpent 30+minutes ona passwordresetCallbackgoesstraight tovoicemailCustomersaid “you too”after you toldthem to enjoytheir vacationDogbarking/childyelling in thebackgroundTalked toCarolPomeroy“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”Customertries to talkpoliticswith youWrongnumberCustomer givesthe routingnumber insteadof their accountnumberCustomerwants their cardto stay activeafter theyreported fraud

CSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer calls you the wrong name
  2. “Is this the ____ branch?”
  3. Customer is upset about verification questions
  4. Transfer to BBO/Treasury
  5. “Can you make this transfer for me?”
  6. Remove a Zelle hold for a branch
  7. Caller is probably not who they say they are
  8. Gives their card number when you ask for the account number
  9. Filled out a fraud form
  10. Unable to ID
  11. Customer wishes you a merry Christmas
  12. Customer tries to tell you their password or pin
  13. Parent calls in for their child
  14. Talked to Connie Walker
  15. Call for SFG
  16. Spent 30+ minutes on a password reset
  17. Callback goes straight to voicemail
  18. Customer said “you too” after you told them to enjoy their vacation
  19. Dog barking/child yelling in the background
  20. Talked to Carol Pomeroy
  21. “Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
  22. Customer tries to talk politics with you
  23. Wrong number
  24. Customer gives the routing number instead of their account number
  25. Customer wants their card to stay active after they reported fraud