(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Filled out a fraud form
Callback goes straight to voicemail
Dog barking/child yelling in the background
Talked to Connie Walker
Spent 30+ minutes on a password reset
Caller is probably not who they say they are
Talked to Carol Pomeroy
Unable to ID
Customer said “you too” after you told them to enjoy their vacation
Customer tries to talk politics with you
“Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
Customer wishes you a merry Christmas
Wrong number
Gives their card number when you ask for the account number
Customer calls you the wrong name
Parent calls in for their child
Customer is upset about verification questions
Call for SFG
Customer tries to tell you their password or pin
Transfer to BBO/Treasury
“Is this the ____ branch?”
“Can you make this transfer for me?”
Remove a Zelle hold for a branch
Customer gives the routing number instead of their account number
Customer wants their card to stay active after they reported fraud
