(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer wants their card to stay active after they reported fraud
Talked to Carol Pomeroy
“Can you make this transfer for me?”
Remove a Zelle hold for a branch
Customer tries to talk politics with you
Customer calls you the wrong name
Customer said “you too” after you told them to enjoy their vacation
“Is this the ____ branch?”
Customer tries to tell you their password or pin
Unable to ID
Caller is probably not who they say they are
Customer wishes you a merry Christmas
Call for SFG
“Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
Customer is upset about verification questions
Gives their card number when you ask for the account number
Transfer to BBO/Treasury
Dog barking/child yelling in the background
Filled out a fraud form
Talked to Connie Walker
Wrong number
Spent 30+ minutes on a password reset
Customer gives the routing number instead of their account number
