(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer wants their card to stay active after they reported fraud
Customer tries to tell you their password or pin
“Is this the ____ branch?”
Customer gives the routing number instead of their account number
Filled out a fraud form
Parent calls in for their child
“Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
Transfer to BBO/Treasury
Talked to Connie Walker
Spent 30+ minutes on a password reset
Wrong number
Customer tries to talk politics with you
Customer said “you too” after you told them to enjoy their vacation
Caller is probably not who they say they are
Dog barking/child yelling in the background
Customer wishes you a merry Christmas
“Can you make this transfer for me?”
Talked to Carol Pomeroy
Callback goes straight to voicemail
Gives their card number when you ask for the account number
