Parentcalls in fortheir childTransfer toBBO/TreasuryCustomersaid “you too”after you toldthem to enjoytheir vacationSpent 30+minutes ona passwordreset“Is thisthe ____branch?”Customerwants their cardto stay activeafter theyreported fraud“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”Customer givesthe routingnumber insteadof their accountnumberCaller isprobably notwho theysay they areWrongnumberCall forSFGCustomercalls youthe wrongnameCustomerwishes youa merryChristmasUnableto IDTalked toCarolPomeroyCallbackgoesstraight tovoicemailGives theircard numberwhen you askfor the accountnumberCustomer isupset aboutverificationquestionsCustomertries to talkpoliticswith youRemove aZelle holdfor abranchTalked toConnieWalkerFilled outa fraudformCustomertries to tellyou theirpassword orpin“Can youmake thistransferfor me?”Dogbarking/childyelling in thebackgroundParentcalls in fortheir childTransfer toBBO/TreasuryCustomersaid “you too”after you toldthem to enjoytheir vacationSpent 30+minutes ona passwordreset“Is thisthe ____branch?”Customerwants their cardto stay activeafter theyreported fraud“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”Customer givesthe routingnumber insteadof their accountnumberCaller isprobably notwho theysay they areWrongnumberCall forSFGCustomercalls youthe wrongnameCustomerwishes youa merryChristmasUnableto IDTalked toCarolPomeroyCallbackgoesstraight tovoicemailGives theircard numberwhen you askfor the accountnumberCustomer isupset aboutverificationquestionsCustomertries to talkpoliticswith youRemove aZelle holdfor abranchTalked toConnieWalkerFilled outa fraudformCustomertries to tellyou theirpassword orpin“Can youmake thistransferfor me?”Dogbarking/childyelling in thebackground

CSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Parent calls in for their child
  2. Transfer to BBO/Treasury
  3. Customer said “you too” after you told them to enjoy their vacation
  4. Spent 30+ minutes on a password reset
  5. “Is this the ____ branch?”
  6. Customer wants their card to stay active after they reported fraud
  7. “Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
  8. Customer gives the routing number instead of their account number
  9. Caller is probably not who they say they are
  10. Wrong number
  11. Call for SFG
  12. Customer calls you the wrong name
  13. Customer wishes you a merry Christmas
  14. Unable to ID
  15. Talked to Carol Pomeroy
  16. Callback goes straight to voicemail
  17. Gives their card number when you ask for the account number
  18. Customer is upset about verification questions
  19. Customer tries to talk politics with you
  20. Remove a Zelle hold for a branch
  21. Talked to Connie Walker
  22. Filled out a fraud form
  23. Customer tries to tell you their password or pin
  24. “Can you make this transfer for me?”
  25. Dog barking/child yelling in the background