(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer tries to tell you their password or pin
Customer wants their card to stay active after they reported fraud
Caller is probably not who they say they are
“Can you make this transfer for me?”
Transfer to BBO/Treasury
Gives their card number when you ask for the account number
Dog barking/child yelling in the background
Call for SFG
Spent 30+ minutes on a password reset
Unable to ID
Talked to Connie Walker
Customer said “you too” after you told them to enjoy their vacation
Customer gives the routing number instead of their account number
“Is this the ____ branch?”
Wrong number
Parent calls in for their child
Customer is upset about verification questions
Talked to Carol Pomeroy
“Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
