Customertries to tellyou theirpassword orpinCustomerwants their cardto stay activeafter theyreported fraudCaller isprobably notwho theysay they are“Can youmake thistransferfor me?”Transfer toBBO/TreasuryGives theircard numberwhen you askfor the accountnumberDogbarking/childyelling in thebackgroundCall forSFGSpent 30+minutes ona passwordresetUnableto IDTalked toConnieWalkerCustomersaid “you too”after you toldthem to enjoytheir vacationCustomer givesthe routingnumber insteadof their accountnumber“Is thisthe ____branch?”WrongnumberParentcalls in fortheir childCustomer isupset aboutverificationquestionsTalked toCarolPomeroy“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”Customertries to talkpoliticswith youCallbackgoesstraight tovoicemailCustomerwishes youa merryChristmasCustomercalls youthe wrongnameFilled outa fraudformRemove aZelle holdfor abranchCustomertries to tellyou theirpassword orpinCustomerwants their cardto stay activeafter theyreported fraudCaller isprobably notwho theysay they are“Can youmake thistransferfor me?”Transfer toBBO/TreasuryGives theircard numberwhen you askfor the accountnumberDogbarking/childyelling in thebackgroundCall forSFGSpent 30+minutes ona passwordresetUnableto IDTalked toConnieWalkerCustomersaid “you too”after you toldthem to enjoytheir vacationCustomer givesthe routingnumber insteadof their accountnumber“Is thisthe ____branch?”WrongnumberParentcalls in fortheir childCustomer isupset aboutverificationquestionsTalked toCarolPomeroy“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”Customertries to talkpoliticswith youCallbackgoesstraight tovoicemailCustomerwishes youa merryChristmasCustomercalls youthe wrongnameFilled outa fraudformRemove aZelle holdfor abranch

CSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer tries to tell you their password or pin
  2. Customer wants their card to stay active after they reported fraud
  3. Caller is probably not who they say they are
  4. “Can you make this transfer for me?”
  5. Transfer to BBO/Treasury
  6. Gives their card number when you ask for the account number
  7. Dog barking/child yelling in the background
  8. Call for SFG
  9. Spent 30+ minutes on a password reset
  10. Unable to ID
  11. Talked to Connie Walker
  12. Customer said “you too” after you told them to enjoy their vacation
  13. Customer gives the routing number instead of their account number
  14. “Is this the ____ branch?”
  15. Wrong number
  16. Parent calls in for their child
  17. Customer is upset about verification questions
  18. Talked to Carol Pomeroy
  19. “Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
  20. Customer tries to talk politics with you
  21. Callback goes straight to voicemail
  22. Customer wishes you a merry Christmas
  23. Customer calls you the wrong name
  24. Filled out a fraud form
  25. Remove a Zelle hold for a branch