(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer said “you too” after you told them to enjoy their vacation
Customer calls you the wrong name
Customer tries to tell you their password or pin
Talked to Connie Walker
Transfer to BBO/Treasury
Filled out a fraud form
Spent 30+ minutes on a password reset
Customer gives the routing number instead of their account number
Remove a Zelle hold for a branch
Talked to Carol Pomeroy
Wrong number
Customer wishes you a merry Christmas
“Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
Caller is probably not who they say they are
Callback goes straight to voicemail
Customer is upset about verification questions
Call for SFG
Dog barking/child yelling in the background
Gives their card number when you ask for the account number
Unable to ID
Customer tries to talk politics with you
Parent calls in for their child
Customer wants their card to stay active after they reported fraud
