(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer gives the routing number instead of their account number
Unable to ID
“Can you make this transfer for me?”
Caller is probably not who they say they are
Spent 30+ minutes on a password reset
Customer said “you too” after you told them to enjoy their vacation
“Is this the ____ branch?”
Customer is upset about verification questions
Talked to Carol Pomeroy
Customer wishes you a merry Christmas
Gives their card number when you ask for the account number
Customer tries to tell you their password or pin
Wrong number
Dog barking/child yelling in the background
Customer tries to talk politics with you
Filled out a fraud form
Customer wants their card to stay active after they reported fraud
Remove a Zelle hold for a branch
Talked to Connie Walker
“Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
