Caller isprobably notwho theysay they areUnableto IDCallbackgoesstraight tovoicemailParentcalls in fortheir childTalked toConnieWalkerCustomerwants their cardto stay activeafter theyreported fraudTalked toCarolPomeroyCustomertries to tellyou theirpassword orpinCustomer givesthe routingnumber insteadof their accountnumber“Can youmake thistransferfor me?”Spent 30+minutes ona passwordresetCustomercalls youthe wrongnameCustomertries to talkpoliticswith youFilled outa fraudformWrongnumberRemove aZelle holdfor abranchTransfer toBBO/Treasury“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”Call forSFGCustomerwishes youa merryChristmasGives theircard numberwhen you askfor the accountnumberDogbarking/childyelling in thebackgroundCustomer isupset aboutverificationquestionsCustomersaid “you too”after you toldthem to enjoytheir vacation“Is thisthe ____branch?”Caller isprobably notwho theysay they areUnableto IDCallbackgoesstraight tovoicemailParentcalls in fortheir childTalked toConnieWalkerCustomerwants their cardto stay activeafter theyreported fraudTalked toCarolPomeroyCustomertries to tellyou theirpassword orpinCustomer givesthe routingnumber insteadof their accountnumber“Can youmake thistransferfor me?”Spent 30+minutes ona passwordresetCustomercalls youthe wrongnameCustomertries to talkpoliticswith youFilled outa fraudformWrongnumberRemove aZelle holdfor abranchTransfer toBBO/Treasury“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”Call forSFGCustomerwishes youa merryChristmasGives theircard numberwhen you askfor the accountnumberDogbarking/childyelling in thebackgroundCustomer isupset aboutverificationquestionsCustomersaid “you too”after you toldthem to enjoytheir vacation“Is thisthe ____branch?”

CSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caller is probably not who they say they are
  2. Unable to ID
  3. Callback goes straight to voicemail
  4. Parent calls in for their child
  5. Talked to Connie Walker
  6. Customer wants their card to stay active after they reported fraud
  7. Talked to Carol Pomeroy
  8. Customer tries to tell you their password or pin
  9. Customer gives the routing number instead of their account number
  10. “Can you make this transfer for me?”
  11. Spent 30+ minutes on a password reset
  12. Customer calls you the wrong name
  13. Customer tries to talk politics with you
  14. Filled out a fraud form
  15. Wrong number
  16. Remove a Zelle hold for a branch
  17. Transfer to BBO/Treasury
  18. “Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
  19. Call for SFG
  20. Customer wishes you a merry Christmas
  21. Gives their card number when you ask for the account number
  22. Dog barking/child yelling in the background
  23. Customer is upset about verification questions
  24. Customer said “you too” after you told them to enjoy their vacation
  25. “Is this the ____ branch?”