(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
Dog barking/child yelling in the background
Customer said “you too” after you told them to enjoy their vacation
Wrong number
Callback goes straight to voicemail
Remove a Zelle hold for a branch
Customer tries to tell you their password or pin
“Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
Customer is upset about verification questions
Spent 30+ minutes on a password reset
Caller is probably not who they say they are
Customer gives the routing number instead of their account number
“Is this the ____ branch?”
“Can you make this transfer for me?”
Customer wants their card to stay active after they reported fraud
Unable to ID
Parent calls in for their child
Customer calls you the wrong name
Customer tries to talk politics with you
Transfer to BBO/Treasury
Filled out a fraud form
Call for SFG
Gives their card number when you ask for the account number
