WrongnumberUnableto IDTalked toConnieWalkerCustomer givesthe routingnumber insteadof their accountnumberTalked toCarolPomeroyTransfer toBBO/TreasuryParentcalls in fortheir childCustomerwants their cardto stay activeafter theyreported fraudCustomer isupset aboutverificationquestionsGives theircard numberwhen you askfor the accountnumberCustomersaid “you too”after you toldthem to enjoytheir vacationRemove aZelle holdfor abranch“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”“Is thisthe ____branch?”Callbackgoesstraight tovoicemail“Can youmake thistransferfor me?”Caller isprobably notwho theysay they areCustomertries to talkpoliticswith youCustomerwishes youa merryChristmasCall forSFGCustomertries to tellyou theirpassword orpinFilled outa fraudformDogbarking/childyelling in thebackgroundSpent 30+minutes ona passwordresetCustomercalls youthe wrongnameWrongnumberUnableto IDTalked toConnieWalkerCustomer givesthe routingnumber insteadof their accountnumberTalked toCarolPomeroyTransfer toBBO/TreasuryParentcalls in fortheir childCustomerwants their cardto stay activeafter theyreported fraudCustomer isupset aboutverificationquestionsGives theircard numberwhen you askfor the accountnumberCustomersaid “you too”after you toldthem to enjoytheir vacationRemove aZelle holdfor abranch“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”“Is thisthe ____branch?”Callbackgoesstraight tovoicemail“Can youmake thistransferfor me?”Caller isprobably notwho theysay they areCustomertries to talkpoliticswith youCustomerwishes youa merryChristmasCall forSFGCustomertries to tellyou theirpassword orpinFilled outa fraudformDogbarking/childyelling in thebackgroundSpent 30+minutes ona passwordresetCustomercalls youthe wrongname

CSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrong number
  2. Unable to ID
  3. Talked to Connie Walker
  4. Customer gives the routing number instead of their account number
  5. Talked to Carol Pomeroy
  6. Transfer to BBO/Treasury
  7. Parent calls in for their child
  8. Customer wants their card to stay active after they reported fraud
  9. Customer is upset about verification questions
  10. Gives their card number when you ask for the account number
  11. Customer said “you too” after you told them to enjoy their vacation
  12. Remove a Zelle hold for a branch
  13. “Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
  14. “Is this the ____ branch?”
  15. Callback goes straight to voicemail
  16. “Can you make this transfer for me?”
  17. Caller is probably not who they say they are
  18. Customer tries to talk politics with you
  19. Customer wishes you a merry Christmas
  20. Call for SFG
  21. Customer tries to tell you their password or pin
  22. Filled out a fraud form
  23. Dog barking/child yelling in the background
  24. Spent 30+ minutes on a password reset
  25. Customer calls you the wrong name