(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller is probably not who they say they are
Customer tries to talk politics with you
Dog barking/child yelling in the background
Filled out a fraud form
Transfer to BBO/Treasury
“Is this the ____ branch?”
Customer wishes you a merry Christmas
Unable to ID
Remove a Zelle hold for a branch
“Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
Customer is upset about verification questions
Customer gives the routing number instead of their account number
Talked to Carol Pomeroy
Talked to Connie Walker
Customer tries to tell you their password or pin
Parent calls in for their child
Customer said “you too” after you told them to enjoy their vacation
Call for SFG
Spent 30+ minutes on a password reset
Wrong number
Callback goes straight to voicemail
Customer wants their card to stay active after they reported fraud
“Can you make this transfer for me?”
Gives their card number when you ask for the account number
