(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Call for SFG
Parent calls in for their child
“Is this the ____ branch?”
Customer wishes you a merry Christmas
Spent 30+ minutes on a password reset
“Can you make this transfer for me?”
Filled out a fraud form
Talked to Connie Walker
Customer calls you the wrong name
Customer wants their card to stay active after they reported fraud
Unable to ID
Remove a Zelle hold for a branch
Customer tries to talk politics with you
Transfer to BBO/Treasury
Gives their card number when you ask for the account number
Customer gives the routing number instead of their account number
“Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
Caller is probably not who they say they are
Wrong number
Callback goes straight to voicemail
Talked to Carol Pomeroy
Dog barking/child yelling in the background
Customer said “you too” after you told them to enjoy their vacation
