(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer wishes you a merry Christmas
Talked to Connie Walker
Dog barking/child yelling in the background
Customer is upset about verification questions
Customer tries to tell you their password or pin
Customer wants their card to stay active after they reported fraud
Customer said “you too” after you told them to enjoy their vacation
Unable to ID
Callback goes straight to voicemail
Spent 30+ minutes on a password reset
Customer calls you the wrong name
Remove a Zelle hold for a branch
Customer tries to talk politics with you
Wrong number
Transfer to BBO/Treasury
Call for SFG
Customer gives the routing number instead of their account number
Talked to Carol Pomeroy
Filled out a fraud form
“Is this the ____ branch?”
Caller is probably not who they say they are
Gives their card number when you ask for the account number
Parent calls in for their child
“Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
