Customercalls youthe wrongnameFilled outa fraudformCustomersaid “you too”after you toldthem to enjoytheir vacationGives theircard numberwhen you askfor the accountnumberTalked toCarolPomeroyUnableto IDCallbackgoesstraight tovoicemailTalked toConnieWalkerCustomer isupset aboutverificationquestionsCaller isprobably notwho theysay they areCustomertries to talkpoliticswith youWrongnumberCall forSFGCustomerwants their cardto stay activeafter theyreported fraudDogbarking/childyelling in thebackgroundTransfer toBBO/Treasury“Is thisthe ____branch?”Spent 30+minutes ona passwordresetCustomer givesthe routingnumber insteadof their accountnumber“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”Customertries to tellyou theirpassword orpinParentcalls in fortheir childCustomerwishes youa merryChristmasRemove aZelle holdfor abranch“Can youmake thistransferfor me?”Customercalls youthe wrongnameFilled outa fraudformCustomersaid “you too”after you toldthem to enjoytheir vacationGives theircard numberwhen you askfor the accountnumberTalked toCarolPomeroyUnableto IDCallbackgoesstraight tovoicemailTalked toConnieWalkerCustomer isupset aboutverificationquestionsCaller isprobably notwho theysay they areCustomertries to talkpoliticswith youWrongnumberCall forSFGCustomerwants their cardto stay activeafter theyreported fraudDogbarking/childyelling in thebackgroundTransfer toBBO/Treasury“Is thisthe ____branch?”Spent 30+minutes ona passwordresetCustomer givesthe routingnumber insteadof their accountnumber“Is there anythingelse I can do foryou?” “Do youhave the winninglotto numbers?” /“You can give mea million dollars”Customertries to tellyou theirpassword orpinParentcalls in fortheir childCustomerwishes youa merryChristmasRemove aZelle holdfor abranch“Can youmake thistransferfor me?”

CSC Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer calls you the wrong name
  2. Filled out a fraud form
  3. Customer said “you too” after you told them to enjoy their vacation
  4. Gives their card number when you ask for the account number
  5. Talked to Carol Pomeroy
  6. Unable to ID
  7. Callback goes straight to voicemail
  8. Talked to Connie Walker
  9. Customer is upset about verification questions
  10. Caller is probably not who they say they are
  11. Customer tries to talk politics with you
  12. Wrong number
  13. Call for SFG
  14. Customer wants their card to stay active after they reported fraud
  15. Dog barking/child yelling in the background
  16. Transfer to BBO/Treasury
  17. “Is this the ____ branch?”
  18. Spent 30+ minutes on a password reset
  19. Customer gives the routing number instead of their account number
  20. “Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
  21. Customer tries to tell you their password or pin
  22. Parent calls in for their child
  23. Customer wishes you a merry Christmas
  24. Remove a Zelle hold for a branch
  25. “Can you make this transfer for me?”