(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer wants their card to stay active after they reported fraud
Filled out a fraud form
Talked to Connie Walker
Gives their card number when you ask for the account number
Unable to ID
Spent 30+ minutes on a password reset
Transfer to BBO/Treasury
“Is this the ____ branch?”
Callback goes straight to voicemail
Wrong number
Customer calls you the wrong name
Customer tries to tell you their password or pin
Caller is probably not who they say they are
“Can you make this transfer for me?”
“Is there anything else I can do for you?” “Do you have the winning lotto numbers?” / “You can give me a million dollars”
Customer gives the routing number instead of their account number
Remove a Zelle hold for a branch
Customer tries to talk politics with you
Parent calls in for their child
Customer said “you too” after you told them to enjoy their vacation
