queuespikes rightwhen youget backfrom breakHORRENDOUSname spellingparentticketopencoughs orsneezesor yawnsinto miccaller istaking onspeaker /hard to hearsomeonetrying toteams msgor email forIT helpsomeone@'s p1/p1two secsafter postingin that chat"Yes Iamdriving""icalledearlier"student wasnot givenuserid / did notknow to useepc.userid"do youknow why iwas lockedout?"did not knowemail is nownickname.lastdoes notgive fullnumberwhy didtier 1 justspikeimpatientcaller"my classstarts in5mins""imcallingfor ____"new hiregivenwronginformationCant installcitrix onMacos X orwindows7/8/8.1new hirenot givenuserid"click thisbutton" "do iclick it?"what did ijust saygoes straightinto issuewithoutgiving nameor callbackprinter"imcomputerilliterate"Mymercypatientforwardedto 3399geissuemfa"I got anewphone"no phonebycomputer"I am callingon behalf ofdoctor.....who is in theother room"heavybreathing"i just gotback fromleave"someoneemails theMTS Alldirectoryasking for helpSelf submittedticket with noinformation andthe caller wantsit escalatedmyeducallonboardinggiving outoutdatedinfomaintenanceissuerandombackgroundbeepingtrying toview currentpaystubs onmypaywantingescalation whenviableworkaround istoo inconvenientto themnew hirewas givenno infotwo mincall, tenmin ticket"justcall3399"askes aquestion, getscompletelynon relatedanswerselfsubmittedp1/p2"I only havemy phone/Idont have apersonalcomputer"vdi notworking"you are the__th personive spokentoo aboutthis"angrydoctorspells outcommonnameissueresolvesitselfeatingordrinkingmercyconnectdotopen.comspamemailWFH Calledin usingjabber andhave to restartcomputerChromebookepicaccesscaller hasno ideawhat theyare doing"iverestarted"but uptimesays theydidntcomputeruptime ismore thana weekdid not spelluniquelyspellednamedoes notknow howto use theircell phonequeuespikes rightwhen youget backfrom breakHORRENDOUSname spellingparentticketopencoughs orsneezesor yawnsinto miccaller istaking onspeaker /hard to hearsomeonetrying toteams msgor email forIT helpsomeone@'s p1/p1two secsafter postingin that chat"Yes Iamdriving""icalledearlier"student wasnot givenuserid / did notknow to useepc.userid"do youknow why iwas lockedout?"did not knowemail is nownickname.lastdoes notgive fullnumberwhy didtier 1 justspikeimpatientcaller"my classstarts in5mins""imcallingfor ____"new hiregivenwronginformationCant installcitrix onMacos X orwindows7/8/8.1new hirenot givenuserid"click thisbutton" "do iclick it?"what did ijust saygoes straightinto issuewithoutgiving nameor callbackprinter"imcomputerilliterate"Mymercypatientforwardedto 3399geissuemfa"I got anewphone"no phonebycomputer"I am callingon behalf ofdoctor.....who is in theother room"heavybreathing"i just gotback fromleave"someoneemails theMTS Alldirectoryasking for helpSelf submittedticket with noinformation andthe caller wantsit escalatedmyeducallonboardinggiving outoutdatedinfomaintenanceissuerandombackgroundbeepingtrying toview currentpaystubs onmypaywantingescalation whenviableworkaround istoo inconvenientto themnew hirewas givenno infotwo mincall, tenmin ticket"justcall3399"askes aquestion, getscompletelynon relatedanswerselfsubmittedp1/p2"I only havemy phone/Idont have apersonalcomputer"vdi notworking"you are the__th personive spokentoo aboutthis"angrydoctorspells outcommonnameissueresolvesitselfeatingordrinkingmercyconnectdotopen.comspamemailWFH Calledin usingjabber andhave to restartcomputerChromebookepicaccesscaller hasno ideawhat theyare doing"iverestarted"but uptimesays theydidntcomputeruptime ismore thana weekdid not spelluniquelyspellednamedoes notknow howto use theircell phone

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. queue spikes right when you get back from break
  2. HORRENDOUS name spelling
  3. parent ticket open
  4. coughs or sneezes or yawns into mic
  5. caller is taking on speaker / hard to hear
  6. someone trying to teams msg or email for IT help
  7. someone @'s p1/p1 two secs after posting in that chat
  8. "Yes I am driving"
  9. "i called earlier"
  10. student was not given userid / did not know to use epc.userid
  11. "do you know why i was locked out?"
  12. did not know email is now nickname.last
  13. does not give full number
  14. why did tier 1 just spike
  15. impatient caller
  16. "my class starts in 5mins"
  17. "im calling for ____"
  18. new hire given wrong information
  19. Cant install citrix on Macos X or windows 7/8/8.1
  20. new hire not given userid
  21. "click this button" "do i click it?" what did i just say
  22. goes straight into issue without giving name or callback
  23. printer
  24. "im computer illiterate"
  25. Mymercy patient forwarded to 3399
  26. ge issue
  27. mfa
  28. "I got a new phone"
  29. no phone by computer
  30. "I am calling on behalf of doctor..... who is in the other room"
  31. heavy breathing
  32. "i just got back from leave"
  33. someone emails the MTS All directory asking for help
  34. Self submitted ticket with no information and the caller wants it escalated
  35. myedu call
  36. onboarding giving out outdated info
  37. maintenance issue
  38. random background beeping
  39. trying to view current paystubs on mypay
  40. wanting escalation when viable workaround is too inconvenient to them
  41. new hire was given no info
  42. two min call, ten min ticket
  43. "just call 3399"
  44. askes a question, gets completely non related answer
  45. self submitted p1/p2
  46. "I only have my phone/I dont have a personal computer"
  47. vdi not working
  48. "you are the __th person ive spoken too about this"
  49. angry doctor
  50. spells out common name
  51. issue resolves itself
  52. eating or drinking
  53. mercy connect dot open.com
  54. spam email
  55. WFH Called in using jabber and have to restart computer
  56. Chromebook
  57. epic access
  58. caller has no idea what they are doing
  59. "ive restarted" but uptime says they didnt
  60. computer uptime is more than a week
  61. did not spell uniquely spelled name
  62. does not know how to use their cell phone