Self submittedticket with noinformation andthe caller wantsit escalatedspamemail"icalledearlier"new hirewas givenno info"justcall3399"spells outcommonnamestudent wasnot givenuserid / did notknow to useepc.userid"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phoneparentticketopenwantingescalation whenviableworkaround istoo inconvenientto themMymercypatientforwardedto 3399new hiregivenwronginformationsomeone@'s p1/p1two secsafter postingin that chatrandombackgroundbeepingepicaccess"i just gotback fromleave"someoneemails theMTS Alldirectoryasking for helpsomeonetrying toteams msgor email forIT helponboardinggiving outoutdatedinfo"iverestarted"but uptimesays theydidntdoes notgive fullnumber"I got anewphone"maintenanceissue"my classstarts in5mins"did not knowemail is nownickname.lastgeissueeatingordrinkingno phonebycomputerangrydoctorqueuespikes rightwhen youget backfrom breakaskes aquestion, getscompletelynon relatedanswerwhy didtier 1 justspikeprinterCant installcitrix onMacos X orwindows7/8/8.1two mincall, tenmin ticketissueresolvesitselfselfsubmittedp1/p2WFH Calledin usingjabber andhave to restartcomputer"click thisbutton" "do iclick it?"what did ijust saymfanew hirenot givenuseridcomputeruptime ismore thana weekChromebookcaller hasno ideawhat theyare doingtrying toview currentpaystubs onmypaycaller istaking onspeaker /hard to hearvdi notworkinggoes straightinto issuewithoutgiving nameor callbackmercyconnectdotopen.comheavybreathingmyeducallHORRENDOUSname spelling"I only havemy phone/Idont have apersonalcomputer"coughs orsneezesor yawnsinto mic"Yes Iamdriving""do youknow why iwas lockedout?""I am callingon behalf ofdoctor.....who is in theother room"did not spelluniquelyspelledname"imcallingfor ____"impatientcaller"imcomputerilliterate"Self submittedticket with noinformation andthe caller wantsit escalatedspamemail"icalledearlier"new hirewas givenno info"justcall3399"spells outcommonnamestudent wasnot givenuserid / did notknow to useepc.userid"you are the__th personive spokentoo aboutthis"does notknow howto use theircell phoneparentticketopenwantingescalation whenviableworkaround istoo inconvenientto themMymercypatientforwardedto 3399new hiregivenwronginformationsomeone@'s p1/p1two secsafter postingin that chatrandombackgroundbeepingepicaccess"i just gotback fromleave"someoneemails theMTS Alldirectoryasking for helpsomeonetrying toteams msgor email forIT helponboardinggiving outoutdatedinfo"iverestarted"but uptimesays theydidntdoes notgive fullnumber"I got anewphone"maintenanceissue"my classstarts in5mins"did not knowemail is nownickname.lastgeissueeatingordrinkingno phonebycomputerangrydoctorqueuespikes rightwhen youget backfrom breakaskes aquestion, getscompletelynon relatedanswerwhy didtier 1 justspikeprinterCant installcitrix onMacos X orwindows7/8/8.1two mincall, tenmin ticketissueresolvesitselfselfsubmittedp1/p2WFH Calledin usingjabber andhave to restartcomputer"click thisbutton" "do iclick it?"what did ijust saymfanew hirenot givenuseridcomputeruptime ismore thana weekChromebookcaller hasno ideawhat theyare doingtrying toview currentpaystubs onmypaycaller istaking onspeaker /hard to hearvdi notworkinggoes straightinto issuewithoutgiving nameor callbackmercyconnectdotopen.comheavybreathingmyeducallHORRENDOUSname spelling"I only havemy phone/Idont have apersonalcomputer"coughs orsneezesor yawnsinto mic"Yes Iamdriving""do youknow why iwas lockedout?""I am callingon behalf ofdoctor.....who is in theother room"did not spelluniquelyspelledname"imcallingfor ____"impatientcaller"imcomputerilliterate"

SERVICE CENTER BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Self submitted ticket with no information and the caller wants it escalated
  2. spam email
  3. "i called earlier"
  4. new hire was given no info
  5. "just call 3399"
  6. spells out common name
  7. student was not given userid / did not know to use epc.userid
  8. "you are the __th person ive spoken too about this"
  9. does not know how to use their cell phone
  10. parent ticket open
  11. wanting escalation when viable workaround is too inconvenient to them
  12. Mymercy patient forwarded to 3399
  13. new hire given wrong information
  14. someone @'s p1/p1 two secs after posting in that chat
  15. random background beeping
  16. epic access
  17. "i just got back from leave"
  18. someone emails the MTS All directory asking for help
  19. someone trying to teams msg or email for IT help
  20. onboarding giving out outdated info
  21. "ive restarted" but uptime says they didnt
  22. does not give full number
  23. "I got a new phone"
  24. maintenance issue
  25. "my class starts in 5mins"
  26. did not know email is now nickname.last
  27. ge issue
  28. eating or drinking
  29. no phone by computer
  30. angry doctor
  31. queue spikes right when you get back from break
  32. askes a question, gets completely non related answer
  33. why did tier 1 just spike
  34. printer
  35. Cant install citrix on Macos X or windows 7/8/8.1
  36. two min call, ten min ticket
  37. issue resolves itself
  38. self submitted p1/p2
  39. WFH Called in using jabber and have to restart computer
  40. "click this button" "do i click it?" what did i just say
  41. mfa
  42. new hire not given userid
  43. computer uptime is more than a week
  44. Chromebook
  45. caller has no idea what they are doing
  46. trying to view current paystubs on mypay
  47. caller is taking on speaker / hard to hear
  48. vdi not working
  49. goes straight into issue without giving name or callback
  50. mercy connect dot open.com
  51. heavy breathing
  52. myedu call
  53. HORRENDOUS name spelling
  54. "I only have my phone/I dont have a personal computer"
  55. coughs or sneezes or yawns into mic
  56. "Yes I am driving"
  57. "do you know why i was locked out?"
  58. "I am calling on behalf of doctor..... who is in the other room"
  59. did not spell uniquely spelled name
  60. "im calling for ____"
  61. impatient caller
  62. "im computer illiterate"