(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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queue spikes right when you get back from break
epic access
"i just got back from leave"
new hire was given no info
self submitted p1/p2
Mymercy patient forwarded to 3399
angry doctor
computer uptime is more than a week
spam email
"im calling for ____"
printer
"ive restarted" but uptime says they didnt
does not know how to use their cell phone
why did tier 1 just spike
coughs or sneezes or yawns into mic
parent ticket open
random background beeping
caller is taking on speaker / hard to hear
"I only have my phone/I dont have a personal computer"
"just call 3399"
Self submitted ticket with no information and the caller wants it escalated
Chromebook
heavy breathing
HORRENDOUS name spelling
no phone by computer
impatient caller
trying to view current paystubs on mypay
new hire not given userid
eating or drinking
new hire given wrong information
student was not given userid / did not know to use epc.userid
"I got a new phone"
"click this button" "do i click it?" what did i just say
someone trying to teams msg or email for IT help
someone @'s p1/p1 two secs after posting in that chat
"do you know why i was locked out?"
spells out common name
"you are the __th person ive spoken too about this"
vdi not working
goes straight into issue without giving name or callback
wanting escalation when viable workaround is too inconvenient to them
WFH Called in using jabber and have to restart computer
did not spell uniquely spelled name
myedu call
does not give full number
"my class starts in 5mins"
maintenance issue
Cant install citrix on Macos X or windows 7/8/8.1
someone emails the MTS All directory asking for help
"I am calling on behalf of doctor..... who is in the other room"
issue resolves itself
did not know email is now nickname.last
caller has no idea what they are doing
ge issue
"im computer illiterate"
onboarding giving out outdated info
mercy connect dot open.com
askes a question, gets completely non related answer
