MembertalksaboutinflationGrievancesPlanbenefitsquestionsMember tellsyou about arecent orupcomingtripMembertalksabout theweatherFoundanswerin a DLPOpenedCEalertsCall abouttransportationoptionsClaimwasdeniedAdventisthealthquestionsSendingcollateralMemberwants togive aKudosTerminationAble todeescalatethe callNeedsIDcardsSomeonecalling onbehalf ofmemberMember talksaboutillness/surgeryPaymentConfirmationof eligibilityHadsomecoffee/teaQuestionsabouttheir billUsedBenefitstringUsedMedicare.govfor researchAuthorizationsor referralstatusMembermentionstheirgrandchildrenAppealsNeedshelpfinding aProviderOTC orRXquestionsOnlinePortalHelpMembertalksaboutinflationGrievancesPlanbenefitsquestionsMember tellsyou about arecent orupcomingtripMembertalksabout theweatherFoundanswerin a DLPOpenedCEalertsCall abouttransportationoptionsClaimwasdeniedAdventisthealthquestionsSendingcollateralMemberwants togive aKudosTerminationAble todeescalatethe callNeedsIDcardsSomeonecalling onbehalf ofmemberMember talksaboutillness/surgeryPaymentConfirmationof eligibilityHadsomecoffee/teaQuestionsabouttheir billUsedBenefitstringUsedMedicare.govfor researchAuthorizationsor referralstatusMembermentionstheirgrandchildrenAppealsNeedshelpfinding aProviderOTC orRXquestionsOnlinePortalHelp

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member talks about inflation
  2. Grievances
  3. Plan benefits questions
  4. Member tells you about a recent or upcoming trip
  5. Member talks about the weather
  6. Found answer in a DLP
  7. Opened CE alerts
  8. Call about transportation options
  9. Claim was denied
  10. Adventist health questions
  11. Sending collateral
  12. Member wants to give a Kudos
  13. Termination
  14. Able to deescalate the call
  15. Needs ID cards
  16. Someone calling on behalf of member
  17. Member talks about illness/surgery
  18. Payment
  19. Confirmation of eligibility
  20. Had some coffee/tea
  21. Questions about their bill
  22. Used Benefit string
  23. Used Medicare.gov for research
  24. Authorizations or referral status
  25. Member mentions their grandchildren
  26. Appeals
  27. Needs help finding a Provider
  28. OTC or RX questions
  29. Online Portal Help