OTC orRXquestionsMembertalksabout theweatherOnlinePortalHelpAppealsUsedBenefitstringUsedMedicare.govfor researchTerminationGrievancesOpenedCEalertsSomeonecalling onbehalf ofmemberFoundanswerin a DLPConfirmationof eligibilityMembertalksaboutinflationAble todeescalatethe callPlanbenefitsquestionsAuthorizationsor referralstatusMemberwants togive aKudosClaimwasdeniedAdventisthealthquestionsNeedsIDcardsMember talksaboutillness/surgeryQuestionsabouttheir billMembermentionstheirgrandchildrenCall abouttransportationoptionsPaymentNeedshelpfinding aProviderMember tellsyou about arecent orupcomingtripHadsomecoffee/teaSendingcollateralOTC orRXquestionsMembertalksabout theweatherOnlinePortalHelpAppealsUsedBenefitstringUsedMedicare.govfor researchTerminationGrievancesOpenedCEalertsSomeonecalling onbehalf ofmemberFoundanswerin a DLPConfirmationof eligibilityMembertalksaboutinflationAble todeescalatethe callPlanbenefitsquestionsAuthorizationsor referralstatusMemberwants togive aKudosClaimwasdeniedAdventisthealthquestionsNeedsIDcardsMember talksaboutillness/surgeryQuestionsabouttheir billMembermentionstheirgrandchildrenCall abouttransportationoptionsPaymentNeedshelpfinding aProviderMember tellsyou about arecent orupcomingtripHadsomecoffee/teaSendingcollateral

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OTC or RX questions
  2. Member talks about the weather
  3. Online Portal Help
  4. Appeals
  5. Used Benefit string
  6. Used Medicare.gov for research
  7. Termination
  8. Grievances
  9. Opened CE alerts
  10. Someone calling on behalf of member
  11. Found answer in a DLP
  12. Confirmation of eligibility
  13. Member talks about inflation
  14. Able to deescalate the call
  15. Plan benefits questions
  16. Authorizations or referral status
  17. Member wants to give a Kudos
  18. Claim was denied
  19. Adventist health questions
  20. Needs ID cards
  21. Member talks about illness/surgery
  22. Questions about their bill
  23. Member mentions their grandchildren
  24. Call about transportation options
  25. Payment
  26. Needs help finding a Provider
  27. Member tells you about a recent or upcoming trip
  28. Had some coffee/tea
  29. Sending collateral