Someonecalling onbehalf ofmemberNeedshelpfinding aProviderAuthorizationsor referralstatusUsedBenefitstringConfirmationof eligibilitySendingcollateralAdventisthealthquestionsMembertalksaboutinflationPlanbenefitsquestionsMember tellsyou about arecent orupcomingtripMembermentionstheirgrandchildrenAble todeescalatethe callPaymentMember talksaboutillness/surgeryTerminationQuestionsabouttheir billAppealsOnlinePortalHelpOTC orRXquestionsOpenedCEalertsFoundanswerin a DLPMemberwants togive aKudosUsedMedicare.govfor researchMembertalksabout theweatherHadsomecoffee/teaCall abouttransportationoptionsNeedsIDcardsGrievancesClaimwasdeniedSomeonecalling onbehalf ofmemberNeedshelpfinding aProviderAuthorizationsor referralstatusUsedBenefitstringConfirmationof eligibilitySendingcollateralAdventisthealthquestionsMembertalksaboutinflationPlanbenefitsquestionsMember tellsyou about arecent orupcomingtripMembermentionstheirgrandchildrenAble todeescalatethe callPaymentMember talksaboutillness/surgeryTerminationQuestionsabouttheir billAppealsOnlinePortalHelpOTC orRXquestionsOpenedCEalertsFoundanswerin a DLPMemberwants togive aKudosUsedMedicare.govfor researchMembertalksabout theweatherHadsomecoffee/teaCall abouttransportationoptionsNeedsIDcardsGrievancesClaimwasdenied

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone calling on behalf of member
  2. Needs help finding a Provider
  3. Authorizations or referral status
  4. Used Benefit string
  5. Confirmation of eligibility
  6. Sending collateral
  7. Adventist health questions
  8. Member talks about inflation
  9. Plan benefits questions
  10. Member tells you about a recent or upcoming trip
  11. Member mentions their grandchildren
  12. Able to deescalate the call
  13. Payment
  14. Member talks about illness/surgery
  15. Termination
  16. Questions about their bill
  17. Appeals
  18. Online Portal Help
  19. OTC or RX questions
  20. Opened CE alerts
  21. Found answer in a DLP
  22. Member wants to give a Kudos
  23. Used Medicare.gov for research
  24. Member talks about the weather
  25. Had some coffee/tea
  26. Call about transportation options
  27. Needs ID cards
  28. Grievances
  29. Claim was denied