MembermentionstheirgrandchildrenUsedMedicare.govfor researchSomeonecalling onbehalf ofmemberAble todeescalatethe callMember tellsyou about arecent orupcomingtripSendingcollateralOnlinePortalHelpOpenedCEalertsMembertalksabout theweatherHadsomecoffee/teaNeedshelpfinding aProviderAuthorizationsor referralstatusGrievancesMemberwants togive aKudosMember talksaboutillness/surgeryTerminationCall abouttransportationoptionsUsedBenefitstringAdventisthealthquestionsMembertalksaboutinflationOTC orRXquestionsAppealsPaymentClaimwasdeniedNeedsIDcardsFoundanswerin a DLPConfirmationof eligibilityPlanbenefitsquestionsQuestionsabouttheir billMembermentionstheirgrandchildrenUsedMedicare.govfor researchSomeonecalling onbehalf ofmemberAble todeescalatethe callMember tellsyou about arecent orupcomingtripSendingcollateralOnlinePortalHelpOpenedCEalertsMembertalksabout theweatherHadsomecoffee/teaNeedshelpfinding aProviderAuthorizationsor referralstatusGrievancesMemberwants togive aKudosMember talksaboutillness/surgeryTerminationCall abouttransportationoptionsUsedBenefitstringAdventisthealthquestionsMembertalksaboutinflationOTC orRXquestionsAppealsPaymentClaimwasdeniedNeedsIDcardsFoundanswerin a DLPConfirmationof eligibilityPlanbenefitsquestionsQuestionsabouttheir bill

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member mentions their grandchildren
  2. Used Medicare.gov for research
  3. Someone calling on behalf of member
  4. Able to deescalate the call
  5. Member tells you about a recent or upcoming trip
  6. Sending collateral
  7. Online Portal Help
  8. Opened CE alerts
  9. Member talks about the weather
  10. Had some coffee/tea
  11. Needs help finding a Provider
  12. Authorizations or referral status
  13. Grievances
  14. Member wants to give a Kudos
  15. Member talks about illness/surgery
  16. Termination
  17. Call about transportation options
  18. Used Benefit string
  19. Adventist health questions
  20. Member talks about inflation
  21. OTC or RX questions
  22. Appeals
  23. Payment
  24. Claim was denied
  25. Needs ID cards
  26. Found answer in a DLP
  27. Confirmation of eligibility
  28. Plan benefits questions
  29. Questions about their bill