Questionsabouttheir billNeedshelpfinding aProviderMember talksaboutillness/surgeryClaimwasdeniedAdventisthealthquestionsMemberwants togive aKudosUsedMedicare.govfor researchCall abouttransportationoptionsSomeonecalling onbehalf ofmemberOTC orRXquestionsUsedBenefitstringPaymentMembertalksaboutinflationPlanbenefitsquestionsSendingcollateralAppealsMember tellsyou about arecent orupcomingtripHadsomecoffee/teaConfirmationof eligibilityMembertalksabout theweatherGrievancesFoundanswerin a DLPTerminationNeedsIDcardsOpenedCEalertsMembermentionstheirgrandchildrenAble todeescalatethe callOnlinePortalHelpAuthorizationsor referralstatusQuestionsabouttheir billNeedshelpfinding aProviderMember talksaboutillness/surgeryClaimwasdeniedAdventisthealthquestionsMemberwants togive aKudosUsedMedicare.govfor researchCall abouttransportationoptionsSomeonecalling onbehalf ofmemberOTC orRXquestionsUsedBenefitstringPaymentMembertalksaboutinflationPlanbenefitsquestionsSendingcollateralAppealsMember tellsyou about arecent orupcomingtripHadsomecoffee/teaConfirmationof eligibilityMembertalksabout theweatherGrievancesFoundanswerin a DLPTerminationNeedsIDcardsOpenedCEalertsMembermentionstheirgrandchildrenAble todeescalatethe callOnlinePortalHelpAuthorizationsor referralstatus

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Questions about their bill
  2. Needs help finding a Provider
  3. Member talks about illness/surgery
  4. Claim was denied
  5. Adventist health questions
  6. Member wants to give a Kudos
  7. Used Medicare.gov for research
  8. Call about transportation options
  9. Someone calling on behalf of member
  10. OTC or RX questions
  11. Used Benefit string
  12. Payment
  13. Member talks about inflation
  14. Plan benefits questions
  15. Sending collateral
  16. Appeals
  17. Member tells you about a recent or upcoming trip
  18. Had some coffee/tea
  19. Confirmation of eligibility
  20. Member talks about the weather
  21. Grievances
  22. Found answer in a DLP
  23. Termination
  24. Needs ID cards
  25. Opened CE alerts
  26. Member mentions their grandchildren
  27. Able to deescalate the call
  28. Online Portal Help
  29. Authorizations or referral status