Member tellsyou about arecent orupcomingtripClaimwasdeniedUsedBenefitstringFoundanswerin a DLPAppealsPaymentPlanbenefitsquestionsQuestionsabouttheir billNeedsIDcardsMembertalksabout theweatherOTC orRXquestionsAble todeescalatethe callUsedMedicare.govfor researchTerminationOnlinePortalHelpHadsomecoffee/teaSomeonecalling onbehalf ofmemberMembermentionstheirgrandchildrenConfirmationof eligibilitySendingcollateralAdventisthealthquestionsAuthorizationsor referralstatusCall abouttransportationoptionsMemberwants togive aKudosNeedshelpfinding aProviderMember talksaboutillness/surgeryGrievancesMembertalksaboutinflationOpenedCEalertsMember tellsyou about arecent orupcomingtripClaimwasdeniedUsedBenefitstringFoundanswerin a DLPAppealsPaymentPlanbenefitsquestionsQuestionsabouttheir billNeedsIDcardsMembertalksabout theweatherOTC orRXquestionsAble todeescalatethe callUsedMedicare.govfor researchTerminationOnlinePortalHelpHadsomecoffee/teaSomeonecalling onbehalf ofmemberMembermentionstheirgrandchildrenConfirmationof eligibilitySendingcollateralAdventisthealthquestionsAuthorizationsor referralstatusCall abouttransportationoptionsMemberwants togive aKudosNeedshelpfinding aProviderMember talksaboutillness/surgeryGrievancesMembertalksaboutinflationOpenedCEalerts

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member tells you about a recent or upcoming trip
  2. Claim was denied
  3. Used Benefit string
  4. Found answer in a DLP
  5. Appeals
  6. Payment
  7. Plan benefits questions
  8. Questions about their bill
  9. Needs ID cards
  10. Member talks about the weather
  11. OTC or RX questions
  12. Able to deescalate the call
  13. Used Medicare.gov for research
  14. Termination
  15. Online Portal Help
  16. Had some coffee/tea
  17. Someone calling on behalf of member
  18. Member mentions their grandchildren
  19. Confirmation of eligibility
  20. Sending collateral
  21. Adventist health questions
  22. Authorizations or referral status
  23. Call about transportation options
  24. Member wants to give a Kudos
  25. Needs help finding a Provider
  26. Member talks about illness/surgery
  27. Grievances
  28. Member talks about inflation
  29. Opened CE alerts