AppealsPlanbenefitsquestionsNeedshelpfinding aProviderMembertalksaboutinflationMember talksaboutillness/surgeryConfirmationof eligibilityCall abouttransportationoptionsHadsomecoffee/teaAdventisthealthquestionsGrievancesMemberwants togive aKudosMember tellsyou about arecent orupcomingtripPaymentTerminationNeedsIDcardsMembertalksabout theweatherAble todeescalatethe callAuthorizationsor referralstatusFoundanswerin a DLPMembermentionstheirgrandchildrenSendingcollateralUsedBenefitstringUsedMedicare.govfor researchSomeonecalling onbehalf ofmemberOpenedCEalertsOTC orRXquestionsOnlinePortalHelpClaimwasdeniedQuestionsabouttheir billAppealsPlanbenefitsquestionsNeedshelpfinding aProviderMembertalksaboutinflationMember talksaboutillness/surgeryConfirmationof eligibilityCall abouttransportationoptionsHadsomecoffee/teaAdventisthealthquestionsGrievancesMemberwants togive aKudosMember tellsyou about arecent orupcomingtripPaymentTerminationNeedsIDcardsMembertalksabout theweatherAble todeescalatethe callAuthorizationsor referralstatusFoundanswerin a DLPMembermentionstheirgrandchildrenSendingcollateralUsedBenefitstringUsedMedicare.govfor researchSomeonecalling onbehalf ofmemberOpenedCEalertsOTC orRXquestionsOnlinePortalHelpClaimwasdeniedQuestionsabouttheir bill

Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Appeals
  2. Plan benefits questions
  3. Needs help finding a Provider
  4. Member talks about inflation
  5. Member talks about illness/surgery
  6. Confirmation of eligibility
  7. Call about transportation options
  8. Had some coffee/tea
  9. Adventist health questions
  10. Grievances
  11. Member wants to give a Kudos
  12. Member tells you about a recent or upcoming trip
  13. Payment
  14. Termination
  15. Needs ID cards
  16. Member talks about the weather
  17. Able to deescalate the call
  18. Authorizations or referral status
  19. Found answer in a DLP
  20. Member mentions their grandchildren
  21. Sending collateral
  22. Used Benefit string
  23. Used Medicare.gov for research
  24. Someone calling on behalf of member
  25. Opened CE alerts
  26. OTC or RX questions
  27. Online Portal Help
  28. Claim was denied
  29. Questions about their bill