SincerelyofferedadditionalassistanceReally naileda "ThankYou" for acustomerEarneda LoanReferralAdded one(or more)AuthorizedUsersThanked acustomer fortheir loyaltyto HNBLearnedsomethingnew (andshared withthe team)Donesomethingfor thefirst timeRememberedto use thecustomer'sname 3x onthe callMade sureto hit my2-PointInspectionTurned afrustratedcallaroundProcesseda BalanceTransfer fora customerOffered aCC Referralto anAuthorizedUserComplimenteda customerEarned acustomercomplimentRetainedanaccountOffered astrongCan-DoStatementProperlyverified acustomerOfferedmy BESTWelcomeon a CallUsed theword'Excellent'on a callConfidentlyhandled atoughsituationEmpathizedwith acustomer'ssituationShared aMAXArticle withthe teamPersonalizeda Referraloffer to thecustomer'sneedUsed theMAX Articlewhen filing aLost/StolenCardWas mybest selfthroughouta callEarned anInsuranceReferralAsked myTSM listento 2 of mycallsAvoidedACW for1 full hourReceived aCustomerComplimentSincerelyofferedadditionalassistanceReally naileda "ThankYou" for acustomerEarneda LoanReferralAdded one(or more)AuthorizedUsersThanked acustomer fortheir loyaltyto HNBLearnedsomethingnew (andshared withthe team)Donesomethingfor thefirst timeRememberedto use thecustomer'sname 3x onthe callMade sureto hit my2-PointInspectionTurned afrustratedcallaroundProcesseda BalanceTransfer fora customerOffered aCC Referralto anAuthorizedUserComplimenteda customerEarned acustomercomplimentRetainedanaccountOffered astrongCan-DoStatementProperlyverified acustomerOfferedmy BESTWelcomeon a CallUsed theword'Excellent'on a callConfidentlyhandled atoughsituationEmpathizedwith acustomer'ssituationShared aMAXArticle withthe teamPersonalizeda Referraloffer to thecustomer'sneedUsed theMAX Articlewhen filing aLost/StolenCardWas mybest selfthroughouta callEarned anInsuranceReferralAsked myTSM listento 2 of mycallsAvoidedACW for1 full hourReceived aCustomerCompliment

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sincerely offered additional assistance
  2. Really nailed a "Thank You" for a customer
  3. Earned a Loan Referral
  4. Added one (or more) Authorized Users
  5. Thanked a customer for their loyalty to HNB
  6. Learned something new (and shared with the team)
  7. Done something for the first time
  8. Remembered to use the customer's name 3x on the call
  9. Made sure to hit my 2-Point Inspection
  10. Turned a frustrated call around
  11. Processed a Balance Transfer for a customer
  12. Offered a CC Referral to an Authorized User
  13. Complimented a customer
  14. Earned a customer compliment
  15. Retained an account
  16. Offered a strong Can-Do Statement
  17. Properly verified a customer
  18. Offered my BEST Welcome on a Call
  19. Used the word 'Excellent' on a call
  20. Confidently handled a tough situation
  21. Empathized with a customer's situation
  22. Shared a MAX Article with the team
  23. Personalized a Referral offer to the customer's need
  24. Used the MAX Article when filing a Lost/Stolen Card
  25. Was my best self throughout a call
  26. Earned an Insurance Referral
  27. Asked my TSM listen to 2 of my calls
  28. Avoided ACW for 1 full hour
  29. Received a Customer Compliment