(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Used the word 'Excellent' on a call
Avoided ACW for 1 full hour
Asked my TSM listen to 2 of my calls
Used the MAX Article when filing a Lost/Stolen Card
Complimented a customer
Remembered to use the customer's name 3x on the call
Offered my BEST Welcome on a Call
Shared a MAX Article with the team
Retained an account
Offered a CC Referral to an Authorized User
Properly verified a customer
Done something for the first time
Earned a Loan Referral
Empathized with a customer's situation
Received a Customer Compliment
Made sure to hit my 2-Point Inspection
Confidently handled a tough situation
Earned an Insurance Referral
Offered a strong Can-Do Statement
Really nailed a "Thank You" for a customer
Processed a Balance Transfer for a customer
Learned something new (and shared with the team)
Added one (or more) Authorized Users
Earned a customer compliment
Was my best self throughout a call
Sincerely offered additional assistance
Thanked a customer for their loyalty to HNB
Turned a frustrated call around
Personalized a Referral offer to the customer's need
