(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Was my best self throughout a call
Done something for the first time
Confidently handled a tough situation
Offered a CC Referral to an Authorized User
Turned a frustrated call around
Shared a MAX Article with the team
Avoided ACW for 1 full hour
Retained an account
Remembered to use the customer's name 3x on the call
Earned an Insurance Referral
Personalized a Referral offer to the customer's need
Sincerely offered additional assistance
Earned a customer compliment
Received a Customer Compliment
Asked my TSM listen to 2 of my calls
Properly verified a customer
Complimented a customer
Made sure to hit my 2-Point Inspection
Empathized with a customer's situation
Added one (or more) Authorized Users
Offered a strong Can-Do Statement
Learned something new (and shared with the team)
Used the word 'Excellent' on a call
Really nailed a "Thank You" for a customer
Offered my BEST Welcome on a Call
Used the MAX Article when filing a Lost/Stolen Card
