Donesomethingfor thefirst timeOffered astrongCan-DoStatementOfferedmy BESTWelcomeon a CallAsked myTSM listento 2 of mycallsRememberedto use thecustomer'sname 3x onthe callThanked acustomer fortheir loyaltyto HNBShared aMAXArticle withthe teamPersonalizeda Referraloffer to thecustomer'sneedEarned anInsuranceReferralEmpathizedwith acustomer'ssituationRetainedanaccountAdded one(or more)AuthorizedUsersUsed theMAX Articlewhen filing aLost/StolenCardUsed theword'Excellent'on a callConfidentlyhandled atoughsituationAvoidedACW for1 full hourEarned acustomercomplimentSincerelyofferedadditionalassistanceEarneda LoanReferralProcesseda BalanceTransfer fora customerReally naileda "ThankYou" for acustomerWas mybest selfthroughouta callMade sureto hit my2-PointInspectionOffered aCC Referralto anAuthorizedUserTurned afrustratedcallaroundLearnedsomethingnew (andshared withthe team)Properlyverified acustomerReceived aCustomerComplimentComplimenteda customerDonesomethingfor thefirst timeOffered astrongCan-DoStatementOfferedmy BESTWelcomeon a CallAsked myTSM listento 2 of mycallsRememberedto use thecustomer'sname 3x onthe callThanked acustomer fortheir loyaltyto HNBShared aMAXArticle withthe teamPersonalizeda Referraloffer to thecustomer'sneedEarned anInsuranceReferralEmpathizedwith acustomer'ssituationRetainedanaccountAdded one(or more)AuthorizedUsersUsed theMAX Articlewhen filing aLost/StolenCardUsed theword'Excellent'on a callConfidentlyhandled atoughsituationAvoidedACW for1 full hourEarned acustomercomplimentSincerelyofferedadditionalassistanceEarneda LoanReferralProcesseda BalanceTransfer fora customerReally naileda "ThankYou" for acustomerWas mybest selfthroughouta callMade sureto hit my2-PointInspectionOffered aCC Referralto anAuthorizedUserTurned afrustratedcallaroundLearnedsomethingnew (andshared withthe team)Properlyverified acustomerReceived aCustomerComplimentComplimenteda customer

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Done something for the first time
  2. Offered a strong Can-Do Statement
  3. Offered my BEST Welcome on a Call
  4. Asked my TSM listen to 2 of my calls
  5. Remembered to use the customer's name 3x on the call
  6. Thanked a customer for their loyalty to HNB
  7. Shared a MAX Article with the team
  8. Personalized a Referral offer to the customer's need
  9. Earned an Insurance Referral
  10. Empathized with a customer's situation
  11. Retained an account
  12. Added one (or more) Authorized Users
  13. Used the MAX Article when filing a Lost/Stolen Card
  14. Used the word 'Excellent' on a call
  15. Confidently handled a tough situation
  16. Avoided ACW for 1 full hour
  17. Earned a customer compliment
  18. Sincerely offered additional assistance
  19. Earned a Loan Referral
  20. Processed a Balance Transfer for a customer
  21. Really nailed a "Thank You" for a customer
  22. Was my best self throughout a call
  23. Made sure to hit my 2-Point Inspection
  24. Offered a CC Referral to an Authorized User
  25. Turned a frustrated call around
  26. Learned something new (and shared with the team)
  27. Properly verified a customer
  28. Received a Customer Compliment
  29. Complimented a customer