(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sincerely offered additional assistance
Really nailed a "Thank You" for a customer
Earned a Loan Referral
Added one (or more) Authorized Users
Thanked a customer for their loyalty to HNB
Learned something new (and shared with the team)
Done something for the first time
Remembered to use the customer's name 3x on the call
Made sure to hit my 2-Point Inspection
Turned a frustrated call around
Processed a Balance Transfer for a customer
Offered a CC Referral to an Authorized User
Complimented a customer
Earned a customer compliment
Retained an account
Offered a strong Can-Do Statement
Properly verified a customer
Offered my BEST Welcome on a Call
Used the word 'Excellent' on a call
Confidently handled a tough situation
Empathized with a customer's situation
Shared a MAX Article with the team
Personalized a Referral offer to the customer's need
Used the MAX Article when filing a Lost/Stolen Card