Earned anInsuranceReferralOfferedmy BESTWelcomeon a CallRememberedto use thecustomer'sname 3x onthe callPersonalizeda Referraloffer to thecustomer'sneedOffered astrongCan-DoStatementConfidentlyhandled atoughsituationEmpathizedwith acustomer'ssituationAdded one(or more)AuthorizedUsersUsed theMAX Articlewhen filing aLost/StolenCardOffered aCC Referralto anAuthorizedUserReceived aCustomerComplimentAsked myTSM listento 2 of mycallsUsed theword'Excellent'on a callProcesseda BalanceTransfer fora customerLearnedsomethingnew (andshared withthe team)Thanked acustomer fortheir loyaltyto HNBEarned acustomercomplimentAvoidedACW for1 full hourDonesomethingfor thefirst timeSincerelyofferedadditionalassistanceEarneda LoanReferralProperlyverified acustomerMade sureto hit my2-PointInspectionWas mybest selfthroughouta callComplimenteda customerReally naileda "ThankYou" for acustomerShared aMAXArticle withthe teamRetainedanaccountTurned afrustratedcallaroundEarned anInsuranceReferralOfferedmy BESTWelcomeon a CallRememberedto use thecustomer'sname 3x onthe callPersonalizeda Referraloffer to thecustomer'sneedOffered astrongCan-DoStatementConfidentlyhandled atoughsituationEmpathizedwith acustomer'ssituationAdded one(or more)AuthorizedUsersUsed theMAX Articlewhen filing aLost/StolenCardOffered aCC Referralto anAuthorizedUserReceived aCustomerComplimentAsked myTSM listento 2 of mycallsUsed theword'Excellent'on a callProcesseda BalanceTransfer fora customerLearnedsomethingnew (andshared withthe team)Thanked acustomer fortheir loyaltyto HNBEarned acustomercomplimentAvoidedACW for1 full hourDonesomethingfor thefirst timeSincerelyofferedadditionalassistanceEarneda LoanReferralProperlyverified acustomerMade sureto hit my2-PointInspectionWas mybest selfthroughouta callComplimenteda customerReally naileda "ThankYou" for acustomerShared aMAXArticle withthe teamRetainedanaccountTurned afrustratedcallaround

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Earned an Insurance Referral
  2. Offered my BEST Welcome on a Call
  3. Remembered to use the customer's name 3x on the call
  4. Personalized a Referral offer to the customer's need
  5. Offered a strong Can-Do Statement
  6. Confidently handled a tough situation
  7. Empathized with a customer's situation
  8. Added one (or more) Authorized Users
  9. Used the MAX Article when filing a Lost/Stolen Card
  10. Offered a CC Referral to an Authorized User
  11. Received a Customer Compliment
  12. Asked my TSM listen to 2 of my calls
  13. Used the word 'Excellent' on a call
  14. Processed a Balance Transfer for a customer
  15. Learned something new (and shared with the team)
  16. Thanked a customer for their loyalty to HNB
  17. Earned a customer compliment
  18. Avoided ACW for 1 full hour
  19. Done something for the first time
  20. Sincerely offered additional assistance
  21. Earned a Loan Referral
  22. Properly verified a customer
  23. Made sure to hit my 2-Point Inspection
  24. Was my best self throughout a call
  25. Complimented a customer
  26. Really nailed a "Thank You" for a customer
  27. Shared a MAX Article with the team
  28. Retained an account
  29. Turned a frustrated call around