Really naileda "ThankYou" for acustomerUsed theMAX Articlewhen filing aLost/StolenCardEmpathizedwith acustomer'ssituationEarned anInsuranceReferralUsed theword'Excellent'on a callOfferedmy BESTWelcomeon a CallShared aMAXArticle withthe teamRememberedto use thecustomer'sname 3x onthe callPersonalizeda Referraloffer to thecustomer'sneedComplimenteda customerProcesseda BalanceTransfer fora customerThanked acustomer fortheir loyaltyto HNBSincerelyofferedadditionalassistanceEarned acustomercomplimentAsked myTSM listento 2 of mycallsReceived aCustomerComplimentWas mybest selfthroughouta callAdded one(or more)AuthorizedUsersConfidentlyhandled atoughsituationMade sureto hit my2-PointInspectionAvoidedACW for1 full hourOffered aCC Referralto anAuthorizedUserRetainedanaccountLearnedsomethingnew (andshared withthe team)Offered astrongCan-DoStatementTurned afrustratedcallaroundDonesomethingfor thefirst timeEarneda LoanReferralProperlyverified acustomerReally naileda "ThankYou" for acustomerUsed theMAX Articlewhen filing aLost/StolenCardEmpathizedwith acustomer'ssituationEarned anInsuranceReferralUsed theword'Excellent'on a callOfferedmy BESTWelcomeon a CallShared aMAXArticle withthe teamRememberedto use thecustomer'sname 3x onthe callPersonalizeda Referraloffer to thecustomer'sneedComplimenteda customerProcesseda BalanceTransfer fora customerThanked acustomer fortheir loyaltyto HNBSincerelyofferedadditionalassistanceEarned acustomercomplimentAsked myTSM listento 2 of mycallsReceived aCustomerComplimentWas mybest selfthroughouta callAdded one(or more)AuthorizedUsersConfidentlyhandled atoughsituationMade sureto hit my2-PointInspectionAvoidedACW for1 full hourOffered aCC Referralto anAuthorizedUserRetainedanaccountLearnedsomethingnew (andshared withthe team)Offered astrongCan-DoStatementTurned afrustratedcallaroundDonesomethingfor thefirst timeEarneda LoanReferralProperlyverified acustomer

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
  1. Really nailed a "Thank You" for a customer
  2. Used the MAX Article when filing a Lost/Stolen Card
  3. Empathized with a customer's situation
  4. Earned an Insurance Referral
  5. Used the word 'Excellent' on a call
  6. Offered my BEST Welcome on a Call
  7. Shared a MAX Article with the team
  8. Remembered to use the customer's name 3x on the call
  9. Personalized a Referral offer to the customer's need
  10. Complimented a customer
  11. Processed a Balance Transfer for a customer
  12. Thanked a customer for their loyalty to HNB
  13. Sincerely offered additional assistance
  14. Earned a customer compliment
  15. Asked my TSM listen to 2 of my calls
  16. Received a Customer Compliment
  17. Was my best self throughout a call
  18. Added one (or more) Authorized Users
  19. Confidently handled a tough situation
  20. Made sure to hit my 2-Point Inspection
  21. Avoided ACW for 1 full hour
  22. Offered a CC Referral to an Authorized User
  23. Retained an account
  24. Learned something new (and shared with the team)
  25. Offered a strong Can-Do Statement
  26. Turned a frustrated call around
  27. Done something for the first time
  28. Earned a Loan Referral
  29. Properly verified a customer