(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Added one (or more) Authorized Users
Shared a MAX Article with the team
Personalized a Referral offer to the customer's need
Earned a Loan Referral
Earned a customer compliment
Really nailed a "Thank You" for a customer
Offered a CC Referral to an Authorized User
Empathized with a customer's situation
Offered a strong Can-Do Statement
Done something for the first time
Asked my TSM listen to 2 of my calls
Earned an Insurance Referral
Processed a Balance Transfer for a customer
Used the word 'Excellent' on a call
Received a Customer Compliment
Sincerely offered additional assistance
Offered my BEST Welcome on a Call
Made sure to hit my 2-Point Inspection
Remembered to use the customer's name 3x on the call
Was my best self throughout a call
Complimented a customer
Avoided ACW for 1 full hour
Confidently handled a tough situation
Thanked a customer for their loyalty to HNB
Properly verified a customer
Turned a frustrated call around
Used the MAX Article when filing a Lost/Stolen Card
