Donesomethingfor thefirst timeEarned anInsuranceReferralProperlyverified acustomerOfferedmy BESTWelcomeon a CallAvoidedACW for1 full hourSincerelyofferedadditionalassistanceOffered astrongCan-DoStatementAsked myTSM listento 2 of mycallsPersonalizeda Referraloffer to thecustomer'sneedProcesseda BalanceTransfer fora customerUsed theword'Excellent'on a callReally naileda "ThankYou" for acustomerComplimenteda customerThanked acustomer fortheir loyaltyto HNBEarned acustomercomplimentConfidentlyhandled atoughsituationWas mybest selfthroughouta callUsed theMAX Articlewhen filing aLost/StolenCardAdded one(or more)AuthorizedUsersMade sureto hit my2-PointInspectionRememberedto use thecustomer'sname 3x onthe callEarneda LoanReferralTurned afrustratedcallaroundEmpathizedwith acustomer'ssituationReceived aCustomerComplimentLearnedsomethingnew (andshared withthe team)Shared aMAXArticle withthe teamRetainedanaccountOffered aCC Referralto anAuthorizedUserDonesomethingfor thefirst timeEarned anInsuranceReferralProperlyverified acustomerOfferedmy BESTWelcomeon a CallAvoidedACW for1 full hourSincerelyofferedadditionalassistanceOffered astrongCan-DoStatementAsked myTSM listento 2 of mycallsPersonalizeda Referraloffer to thecustomer'sneedProcesseda BalanceTransfer fora customerUsed theword'Excellent'on a callReally naileda "ThankYou" for acustomerComplimenteda customerThanked acustomer fortheir loyaltyto HNBEarned acustomercomplimentConfidentlyhandled atoughsituationWas mybest selfthroughouta callUsed theMAX Articlewhen filing aLost/StolenCardAdded one(or more)AuthorizedUsersMade sureto hit my2-PointInspectionRememberedto use thecustomer'sname 3x onthe callEarneda LoanReferralTurned afrustratedcallaroundEmpathizedwith acustomer'ssituationReceived aCustomerComplimentLearnedsomethingnew (andshared withthe team)Shared aMAXArticle withthe teamRetainedanaccountOffered aCC Referralto anAuthorizedUser

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Done something for the first time
  2. Earned an Insurance Referral
  3. Properly verified a customer
  4. Offered my BEST Welcome on a Call
  5. Avoided ACW for 1 full hour
  6. Sincerely offered additional assistance
  7. Offered a strong Can-Do Statement
  8. Asked my TSM listen to 2 of my calls
  9. Personalized a Referral offer to the customer's need
  10. Processed a Balance Transfer for a customer
  11. Used the word 'Excellent' on a call
  12. Really nailed a "Thank You" for a customer
  13. Complimented a customer
  14. Thanked a customer for their loyalty to HNB
  15. Earned a customer compliment
  16. Confidently handled a tough situation
  17. Was my best self throughout a call
  18. Used the MAX Article when filing a Lost/Stolen Card
  19. Added one (or more) Authorized Users
  20. Made sure to hit my 2-Point Inspection
  21. Remembered to use the customer's name 3x on the call
  22. Earned a Loan Referral
  23. Turned a frustrated call around
  24. Empathized with a customer's situation
  25. Received a Customer Compliment
  26. Learned something new (and shared with the team)
  27. Shared a MAX Article with the team
  28. Retained an account
  29. Offered a CC Referral to an Authorized User