Donesomethingfor thefirst timeThanked acustomer fortheir loyaltyto HNBOffered aCC Referralto anAuthorizedUserOfferedmy BESTWelcomeon a CallReceived aCustomerComplimentOffered astrongCan-DoStatementReally naileda "ThankYou" for acustomerUsed theMAX Articlewhen filing aLost/StolenCardEarneda LoanReferralAdded one(or more)AuthorizedUsersAsked myTSM listento 2 of mycallsMade sureto hit my2-PointInspectionEmpathizedwith acustomer'ssituationEarned acustomercomplimentProperlyverified acustomerComplimenteda customerEarned anInsuranceReferralConfidentlyhandled atoughsituationAvoidedACW for1 full hourPersonalizeda Referraloffer to thecustomer'sneedRetainedanaccountRememberedto use thecustomer'sname 3x onthe callTurned afrustratedcallaroundSincerelyofferedadditionalassistanceWas mybest selfthroughouta callProcesseda BalanceTransfer fora customerUsed theword'Excellent'on a callShared aMAXArticle withthe teamLearnedsomethingnew (andshared withthe team)Donesomethingfor thefirst timeThanked acustomer fortheir loyaltyto HNBOffered aCC Referralto anAuthorizedUserOfferedmy BESTWelcomeon a CallReceived aCustomerComplimentOffered astrongCan-DoStatementReally naileda "ThankYou" for acustomerUsed theMAX Articlewhen filing aLost/StolenCardEarneda LoanReferralAdded one(or more)AuthorizedUsersAsked myTSM listento 2 of mycallsMade sureto hit my2-PointInspectionEmpathizedwith acustomer'ssituationEarned acustomercomplimentProperlyverified acustomerComplimenteda customerEarned anInsuranceReferralConfidentlyhandled atoughsituationAvoidedACW for1 full hourPersonalizeda Referraloffer to thecustomer'sneedRetainedanaccountRememberedto use thecustomer'sname 3x onthe callTurned afrustratedcallaroundSincerelyofferedadditionalassistanceWas mybest selfthroughouta callProcesseda BalanceTransfer fora customerUsed theword'Excellent'on a callShared aMAXArticle withthe teamLearnedsomethingnew (andshared withthe team)

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Done something for the first time
  2. Thanked a customer for their loyalty to HNB
  3. Offered a CC Referral to an Authorized User
  4. Offered my BEST Welcome on a Call
  5. Received a Customer Compliment
  6. Offered a strong Can-Do Statement
  7. Really nailed a "Thank You" for a customer
  8. Used the MAX Article when filing a Lost/Stolen Card
  9. Earned a Loan Referral
  10. Added one (or more) Authorized Users
  11. Asked my TSM listen to 2 of my calls
  12. Made sure to hit my 2-Point Inspection
  13. Empathized with a customer's situation
  14. Earned a customer compliment
  15. Properly verified a customer
  16. Complimented a customer
  17. Earned an Insurance Referral
  18. Confidently handled a tough situation
  19. Avoided ACW for 1 full hour
  20. Personalized a Referral offer to the customer's need
  21. Retained an account
  22. Remembered to use the customer's name 3x on the call
  23. Turned a frustrated call around
  24. Sincerely offered additional assistance
  25. Was my best self throughout a call
  26. Processed a Balance Transfer for a customer
  27. Used the word 'Excellent' on a call
  28. Shared a MAX Article with the team
  29. Learned something new (and shared with the team)