(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offered a CC Referral to an Authorized User
Empathized with a customer's situation
Received a Customer Compliment
Added one (or more) Authorized Users
Really nailed a "Thank You" for a customer
Confidently handled a tough situation
Turned a frustrated call around
Shared a MAX Article with the team
Used the word 'Excellent' on a call
Retained an account
Made sure to hit my 2-Point Inspection
Properly verified a customer
Thanked a customer for their loyalty to HNB
Avoided ACW for 1 full hour
Done something for the first time
Earned a customer compliment
Earned an Insurance Referral
Processed a Balance Transfer for a customer
Offered a strong Can-Do Statement
Remembered to use the customer's name 3x on the call
Used the MAX Article when filing a Lost/Stolen Card
Sincerely offered additional assistance
Learned something new (and shared with the team)
Asked my TSM listen to 2 of my calls
Offered my BEST Welcome on a Call
Was my best self throughout a call
Complimented a customer
Earned a Loan Referral
Personalized a Referral offer to the customer's need
