(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Really nailed a "Thank You" for a customer
Asked my TSM listen to 2 of my calls
Earned a Loan Referral
Added one (or more) Authorized Users
Earned a customer compliment
Processed a Balance Transfer for a customer
Remembered to use the customer's name 3x on the call
Made sure to hit my 2-Point Inspection
Turned a frustrated call around
Was my best self throughout a call
Empathized with a customer's situation
Shared a MAX Article with the team
Done something for the first time
Thanked a customer for their loyalty to HNB
Avoided ACW for 1 full hour
Offered a CC Referral to an Authorized User
Offered a strong Can-Do Statement
Retained an account
Received a Customer Compliment
Confidently handled a tough situation
Used the MAX Article when filing a Lost/Stolen Card
Used the word 'Excellent' on a call
Sincerely offered additional assistance
Properly verified a customer
Earned an Insurance Referral
Complimented a customer
Learned something new (and shared with the team)
Offered my BEST Welcome on a Call
Personalized a Referral offer to the customer's need
