Really naileda "ThankYou" for acustomerOffered astrongCan-DoStatementEarneda LoanReferralReceived aCustomerComplimentAdded one(or more)AuthorizedUsersShared aMAXArticle withthe teamRememberedto use thecustomer'sname 3x onthe callPersonalizeda Referraloffer to thecustomer'sneedWas mybest selfthroughouta callUsed theMAX Articlewhen filing aLost/StolenCardLearnedsomethingnew (andshared withthe team)SincerelyofferedadditionalassistanceDonesomethingfor thefirst timeThanked acustomer fortheir loyaltyto HNBProcesseda BalanceTransfer fora customerComplimenteda customerEarned anInsuranceReferralAsked myTSM listento 2 of mycallsOffered aCC Referralto anAuthorizedUserRetainedanaccountConfidentlyhandled atoughsituationProperlyverified acustomerEarned acustomercomplimentAvoidedACW for1 full hourEmpathizedwith acustomer'ssituationTurned afrustratedcallaroundUsed theword'Excellent'on a callOfferedmy BESTWelcomeon a CallMade sureto hit my2-PointInspectionReally naileda "ThankYou" for acustomerOffered astrongCan-DoStatementEarneda LoanReferralReceived aCustomerComplimentAdded one(or more)AuthorizedUsersShared aMAXArticle withthe teamRememberedto use thecustomer'sname 3x onthe callPersonalizeda Referraloffer to thecustomer'sneedWas mybest selfthroughouta callUsed theMAX Articlewhen filing aLost/StolenCardLearnedsomethingnew (andshared withthe team)SincerelyofferedadditionalassistanceDonesomethingfor thefirst timeThanked acustomer fortheir loyaltyto HNBProcesseda BalanceTransfer fora customerComplimenteda customerEarned anInsuranceReferralAsked myTSM listento 2 of mycallsOffered aCC Referralto anAuthorizedUserRetainedanaccountConfidentlyhandled atoughsituationProperlyverified acustomerEarned acustomercomplimentAvoidedACW for1 full hourEmpathizedwith acustomer'ssituationTurned afrustratedcallaroundUsed theword'Excellent'on a callOfferedmy BESTWelcomeon a CallMade sureto hit my2-PointInspection

Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Really nailed a "Thank You" for a customer
  2. Offered a strong Can-Do Statement
  3. Earned a Loan Referral
  4. Received a Customer Compliment
  5. Added one (or more) Authorized Users
  6. Shared a MAX Article with the team
  7. Remembered to use the customer's name 3x on the call
  8. Personalized a Referral offer to the customer's need
  9. Was my best self throughout a call
  10. Used the MAX Article when filing a Lost/Stolen Card
  11. Learned something new (and shared with the team)
  12. Sincerely offered additional assistance
  13. Done something for the first time
  14. Thanked a customer for their loyalty to HNB
  15. Processed a Balance Transfer for a customer
  16. Complimented a customer
  17. Earned an Insurance Referral
  18. Asked my TSM listen to 2 of my calls
  19. Offered a CC Referral to an Authorized User
  20. Retained an account
  21. Confidently handled a tough situation
  22. Properly verified a customer
  23. Earned a customer compliment
  24. Avoided ACW for 1 full hour
  25. Empathized with a customer's situation
  26. Turned a frustrated call around
  27. Used the word 'Excellent' on a call
  28. Offered my BEST Welcome on a Call
  29. Made sure to hit my 2-Point Inspection