Customer Experience Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Earned a Loan Referral
2. Remembered to use the customer's name 3x on the call
3. Shared a MAX Article with the team
4. Offered a CC Referral to an Authorized User
5. Turned a frustrated call around
6. Thanked a customer for their loyalty to HNB
7. Used the MAX Article when filing a Lost/Stolen Card
8. Added one (or more) Authorized Users
9. Offered my BEST Welcome on a Call
10. Earned an Insurance Referral
11. Processed a Balance Transfer for a customer
12. Done something for the first time
13. Offered a strong Can-Do Statement
14. Personalized a Referral offer to the customer's need
15. Made sure to hit my 2-Point Inspection
16. Avoided ACW for 1 full hour
17. Retained an account
18. Complimented a customer
19. Empathized with a customer's situation
20. Asked my TSM listen to 2 of my calls
21. Confidently handled a tough situation
22. Used the word 'Excellent' on a call
23. Earned a customer compliment
24. Sincerely offered additional assistance
25. Learned something new (and shared with the team)
26. Received a Customer Compliment
27. Really nailed a "Thank You" for a customer
28. Was my best self throughout a call
29. Properly verified a customer