(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Sincerely offered additional assistance
Added one (or more) Authorized Users
Retained an account
Complimented a customer
Received a Customer Compliment
Offered a strong Can-Do Statement
Used the word 'Excellent' on a call
Properly verified a customer
Learned something new (and shared with the team)
Processed a Balance Transfer for a customer
Asked my TSM listen to 2 of my calls
Done something for the first time
Personalized a Referral offer to the customer's need
Really nailed a "Thank You" for a customer
Made sure to hit my 2-Point Inspection
Used the MAX Article when filing a Lost/Stolen Card
Was my best self throughout a call
Shared a MAX Article with the team
Turned a frustrated call around
Avoided ACW for 1 full hour
Offered a CC Referral to an Authorized User
Thanked a customer for their loyalty to HNB
Earned a Loan Referral
Empathized with a customer's situation
Confidently handled a tough situation
Offered my BEST Welcome on a Call
Remembered to use the customer's name 3x on the call
