(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Processed a Balance Transfer for a customer
Done something for the first time
Received a Customer Compliment
Offered my BEST Welcome on a Call
Sincerely offered additional assistance
Earned a customer compliment
Earned a Loan Referral
Remembered to use the customer's name 3x on the call
Was my best self throughout a call
Learned something new (and shared with the team)
Confidently handled a tough situation
Retained an account
Complimented a customer
Used the word 'Excellent' on a call
Offered a strong Can-Do Statement
Turned a frustrated call around
Made sure to hit my 2-Point Inspection
Thanked a customer for their loyalty to HNB
Really nailed a "Thank You" for a customer
Avoided ACW for 1 full hour
Used the MAX Article when filing a Lost/Stolen Card
Properly verified a customer
Asked my TSM listen to 2 of my calls
Personalized a Referral offer to the customer's need
