(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Earned an Insurance Referral
Used the word 'Excellent' on a call
Earned a customer compliment
Used the MAX Article when filing a Lost/Stolen Card
Empathized with a customer's situation
Sincerely offered additional assistance
Really nailed a "Thank You" for a customer
Earned a Loan Referral
Offered a CC Referral to an Authorized User
Thanked a customer for their loyalty to HNB
Remembered to use the customer's name 3x on the call
Processed a Balance Transfer for a customer
Turned a frustrated call around
Complimented a customer
Confidently handled a tough situation
Was my best self throughout a call
Retained an account
Learned something new (and shared with the team)
Avoided ACW for 1 full hour
Received a Customer Compliment
Added one (or more) Authorized Users
Shared a MAX Article with the team
Offered my BEST Welcome on a Call
Done something for the first time
Properly verified a customer
Asked my TSM listen to 2 of my calls
Made sure to hit my 2-Point Inspection
Offered a strong Can-Do Statement
Personalized a Referral offer to the customer's need
