This bingo card has a free space and 29 words: Offered my BEST Welcome on a Call, Received a Customer Compliment, Used the word 'Excellent' on a call, Remembered to use the customer's name 3x on the call, Personalized a Referral offer to the customer's need, Earned an Insurance Referral, Really nailed a "Thank You" for a customer, Sincerely offered additional assistance, Shared a MAX Article with the team, Learned something new (and shared with the team), Processed a Balance Transfer for a customer, Added one (or more) Authorized Users, Turned a frustrated call around, Earned a customer compliment, Retained an account, Offered a CC Referral to an Authorized User, Earned a Loan Referral, Was my best self throughout a call, Avoided ACW for 1 full hour, Empathized with a customer's situation, Offered a strong Can-Do Statement, Complimented a customer, Thanked a customer for their loyalty to HNB, Done something for the first time, Made sure to hit my 2-Point Inspection, Properly verified a customer, Used the MAX Article when filing a Lost/Stolen Card, Confidently handled a tough situation and Asked my TSM listen to 2 of my calls.
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