Memberwants togive aKudosOfferPost CallSurveyMember tellsyou about arecent orupcomingtripMember talksaboutillness/surgeryChangePCPUseDOFRSomeonecalling onbehalf ofmemberExemptGrievanceBillingQuestionAdventisthealthquestionsFoundanswerin a DLPJoin anERGGroupShare apicture, gif,or meme inthe chitchatCall abouttransportation Used theBSCWebsite tohelp amemberHelpmemberwith FADAuthorizationsor referralstatusTerminationUsethe PHIDLPStandardGrievancePlanbenefitsquestionsConfirmationof eligibilityMembertalksabout theweatherHelpmember withUrgent careor ERinformationNeedsIDcardsOnlinePortalHelpMembermentionstheirgrandchildrenAppealsMemberwants togive aKudosOfferPost CallSurveyMember tellsyou about arecent orupcomingtripMember talksaboutillness/surgeryChangePCPUseDOFRSomeonecalling onbehalf ofmemberExemptGrievanceBillingQuestionAdventisthealthquestionsFoundanswerin a DLPJoin anERGGroupShare apicture, gif,or meme inthe chitchatCall abouttransportation Used theBSCWebsite tohelp amemberHelpmemberwith FADAuthorizationsor referralstatusTerminationUsethe PHIDLPStandardGrievancePlanbenefitsquestionsConfirmationof eligibilityMembertalksabout theweatherHelpmember withUrgent careor ERinformationNeedsIDcardsOnlinePortalHelpMembermentionstheirgrandchildrenAppeals

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member wants to give a Kudos
  2. Offer Post Call Survey
  3. Member tells you about a recent or upcoming trip
  4. Member talks about illness/surgery
  5. Change PCP
  6. Use DOFR
  7. Someone calling on behalf of member
  8. Exempt Grievance
  9. Billing Question
  10. Adventist health questions
  11. Found answer in a DLP
  12. Join an ERG Group
  13. Share a picture, gif, or meme in the chitchat
  14. Call about transportation
  15. Used the BSC Website to help a member
  16. Help member with FAD
  17. Authorizations or referral status
  18. Termination
  19. Use the PHI DLP
  20. Standard Grievance
  21. Plan benefits questions
  22. Confirmation of eligibility
  23. Member talks about the weather
  24. Help member with Urgent care or ER information
  25. Needs ID cards
  26. Online Portal Help
  27. Member mentions their grandchildren
  28. Appeals