Membertalksabout theweatherExemptGrievanceUsed theBSCWebsite tohelp amemberJoin anERGGroupNeedsIDcardsCall abouttransportation Member talksaboutillness/surgeryOnlinePortalHelpUsethe PHIDLPMember tellsyou about arecent orupcomingtripHelpmember withUrgent careor ERinformationSomeonecalling onbehalf ofmemberChangePCPShare apicture, gif,or meme inthe chitchatStandardGrievanceMembermentionstheirgrandchildrenConfirmationof eligibilityUseDOFRMemberwants togive aKudosOfferPost CallSurveyPlanbenefitsquestionsTerminationAppealsAdventisthealthquestionsFoundanswerin a DLPAuthorizationsor referralstatusHelpmemberwith FADBillingQuestionMembertalksabout theweatherExemptGrievanceUsed theBSCWebsite tohelp amemberJoin anERGGroupNeedsIDcardsCall abouttransportation Member talksaboutillness/surgeryOnlinePortalHelpUsethe PHIDLPMember tellsyou about arecent orupcomingtripHelpmember withUrgent careor ERinformationSomeonecalling onbehalf ofmemberChangePCPShare apicture, gif,or meme inthe chitchatStandardGrievanceMembermentionstheirgrandchildrenConfirmationof eligibilityUseDOFRMemberwants togive aKudosOfferPost CallSurveyPlanbenefitsquestionsTerminationAppealsAdventisthealthquestionsFoundanswerin a DLPAuthorizationsor referralstatusHelpmemberwith FADBillingQuestion

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member talks about the weather
  2. Exempt Grievance
  3. Used the BSC Website to help a member
  4. Join an ERG Group
  5. Needs ID cards
  6. Call about transportation
  7. Member talks about illness/surgery
  8. Online Portal Help
  9. Use the PHI DLP
  10. Member tells you about a recent or upcoming trip
  11. Help member with Urgent care or ER information
  12. Someone calling on behalf of member
  13. Change PCP
  14. Share a picture, gif, or meme in the chitchat
  15. Standard Grievance
  16. Member mentions their grandchildren
  17. Confirmation of eligibility
  18. Use DOFR
  19. Member wants to give a Kudos
  20. Offer Post Call Survey
  21. Plan benefits questions
  22. Termination
  23. Appeals
  24. Adventist health questions
  25. Found answer in a DLP
  26. Authorizations or referral status
  27. Help member with FAD
  28. Billing Question