NeedsIDcardsCall abouttransportation Member talksaboutillness/surgeryHelpmember withUrgent careor ERinformationAppealsUsed theBSCWebsite tohelp amemberOnlinePortalHelpAuthorizationsor referralstatusConfirmationof eligibilityChangePCPBillingQuestionMember tellsyou about arecent orupcomingtripMembertalksabout theweatherHelpmemberwith FADMembermentionstheirgrandchildrenOfferPost CallSurveyTerminationSomeonecalling onbehalf ofmemberPlanbenefitsquestionsShare apicture, gif,or meme inthe chitchatUsethe PHIDLPAdventisthealthquestionsStandardGrievanceFoundanswerin a DLPExemptGrievanceMemberwants togive aKudosJoin anERGGroupUseDOFRNeedsIDcardsCall abouttransportation Member talksaboutillness/surgeryHelpmember withUrgent careor ERinformationAppealsUsed theBSCWebsite tohelp amemberOnlinePortalHelpAuthorizationsor referralstatusConfirmationof eligibilityChangePCPBillingQuestionMember tellsyou about arecent orupcomingtripMembertalksabout theweatherHelpmemberwith FADMembermentionstheirgrandchildrenOfferPost CallSurveyTerminationSomeonecalling onbehalf ofmemberPlanbenefitsquestionsShare apicture, gif,or meme inthe chitchatUsethe PHIDLPAdventisthealthquestionsStandardGrievanceFoundanswerin a DLPExemptGrievanceMemberwants togive aKudosJoin anERGGroupUseDOFR

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Needs ID cards
  2. Call about transportation
  3. Member talks about illness/surgery
  4. Help member with Urgent care or ER information
  5. Appeals
  6. Used the BSC Website to help a member
  7. Online Portal Help
  8. Authorizations or referral status
  9. Confirmation of eligibility
  10. Change PCP
  11. Billing Question
  12. Member tells you about a recent or upcoming trip
  13. Member talks about the weather
  14. Help member with FAD
  15. Member mentions their grandchildren
  16. Offer Post Call Survey
  17. Termination
  18. Someone calling on behalf of member
  19. Plan benefits questions
  20. Share a picture, gif, or meme in the chitchat
  21. Use the PHI DLP
  22. Adventist health questions
  23. Standard Grievance
  24. Found answer in a DLP
  25. Exempt Grievance
  26. Member wants to give a Kudos
  27. Join an ERG Group
  28. Use DOFR