Member tellsyou about arecent orupcomingtripOfferPost CallSurveyMembertalksabout theweatherCall abouttransportation StandardGrievanceMemberwants togive aKudosSomeonecalling onbehalf ofmemberTerminationMember talksaboutillness/surgeryOnlinePortalHelpConfirmationof eligibilityUsed theBSCWebsite tohelp amemberAppealsNeedsIDcardsBillingQuestionHelpmemberwith FADPlanbenefitsquestionsHelpmember withUrgent careor ERinformationAdventisthealthquestionsAuthorizationsor referralstatusJoin anERGGroupExemptGrievanceUseDOFRUsethe PHIDLPFoundanswerin a DLPChangePCPMembermentionstheirgrandchildrenShare apicture, gif,or meme inthe chitchatMember tellsyou about arecent orupcomingtripOfferPost CallSurveyMembertalksabout theweatherCall abouttransportation StandardGrievanceMemberwants togive aKudosSomeonecalling onbehalf ofmemberTerminationMember talksaboutillness/surgeryOnlinePortalHelpConfirmationof eligibilityUsed theBSCWebsite tohelp amemberAppealsNeedsIDcardsBillingQuestionHelpmemberwith FADPlanbenefitsquestionsHelpmember withUrgent careor ERinformationAdventisthealthquestionsAuthorizationsor referralstatusJoin anERGGroupExemptGrievanceUseDOFRUsethe PHIDLPFoundanswerin a DLPChangePCPMembermentionstheirgrandchildrenShare apicture, gif,or meme inthe chitchat

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member tells you about a recent or upcoming trip
  2. Offer Post Call Survey
  3. Member talks about the weather
  4. Call about transportation
  5. Standard Grievance
  6. Member wants to give a Kudos
  7. Someone calling on behalf of member
  8. Termination
  9. Member talks about illness/surgery
  10. Online Portal Help
  11. Confirmation of eligibility
  12. Used the BSC Website to help a member
  13. Appeals
  14. Needs ID cards
  15. Billing Question
  16. Help member with FAD
  17. Plan benefits questions
  18. Help member with Urgent care or ER information
  19. Adventist health questions
  20. Authorizations or referral status
  21. Join an ERG Group
  22. Exempt Grievance
  23. Use DOFR
  24. Use the PHI DLP
  25. Found answer in a DLP
  26. Change PCP
  27. Member mentions their grandchildren
  28. Share a picture, gif, or meme in the chitchat