Member talksaboutillness/surgeryMember tellsyou about arecent orupcomingtripUseDOFRCall abouttransportation Used theBSCWebsite tohelp amemberHelpmemberwith FADAuthorizationsor referralstatusChangePCPMemberwants togive aKudosOnlinePortalHelpMembermentionstheirgrandchildrenShare apicture, gif,or meme inthe chitchatFoundanswerin a DLPBillingQuestionAppealsAdventisthealthquestionsHelpmember withUrgent careor ERinformationNeedsIDcardsMembertalksabout theweatherOfferPost CallSurveyPlanbenefitsquestionsUsethe PHIDLPConfirmationof eligibilityTerminationStandardGrievanceExemptGrievanceSomeonecalling onbehalf ofmemberJoin anERGGroupMember talksaboutillness/surgeryMember tellsyou about arecent orupcomingtripUseDOFRCall abouttransportation Used theBSCWebsite tohelp amemberHelpmemberwith FADAuthorizationsor referralstatusChangePCPMemberwants togive aKudosOnlinePortalHelpMembermentionstheirgrandchildrenShare apicture, gif,or meme inthe chitchatFoundanswerin a DLPBillingQuestionAppealsAdventisthealthquestionsHelpmember withUrgent careor ERinformationNeedsIDcardsMembertalksabout theweatherOfferPost CallSurveyPlanbenefitsquestionsUsethe PHIDLPConfirmationof eligibilityTerminationStandardGrievanceExemptGrievanceSomeonecalling onbehalf ofmemberJoin anERGGroup

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Member talks about illness/surgery
  2. Member tells you about a recent or upcoming trip
  3. Use DOFR
  4. Call about transportation
  5. Used the BSC Website to help a member
  6. Help member with FAD
  7. Authorizations or referral status
  8. Change PCP
  9. Member wants to give a Kudos
  10. Online Portal Help
  11. Member mentions their grandchildren
  12. Share a picture, gif, or meme in the chitchat
  13. Found answer in a DLP
  14. Billing Question
  15. Appeals
  16. Adventist health questions
  17. Help member with Urgent care or ER information
  18. Needs ID cards
  19. Member talks about the weather
  20. Offer Post Call Survey
  21. Plan benefits questions
  22. Use the PHI DLP
  23. Confirmation of eligibility
  24. Termination
  25. Standard Grievance
  26. Exempt Grievance
  27. Someone calling on behalf of member
  28. Join an ERG Group