PlanbenefitsquestionsMembertalksabout theweatherMembermentionstheirgrandchildrenConfirmationof eligibilityCall abouttransportation Usethe PHIDLPHelpmemberwith FADMember tellsyou about arecent orupcomingtripAuthorizationsor referralstatusJoin anERGGroupAppealsUseDOFRMemberwants togive aKudosChangePCPOfferPost CallSurveyStandardGrievanceBillingQuestionShare apicture, gif,or meme inthe chitchatMember talksaboutillness/surgeryTerminationFoundanswerin a DLPNeedsIDcardsHelpmember withUrgent careor ERinformationExemptGrievanceSomeonecalling onbehalf ofmemberAdventisthealthquestionsUsed theBSCWebsite tohelp amemberOnlinePortalHelpPlanbenefitsquestionsMembertalksabout theweatherMembermentionstheirgrandchildrenConfirmationof eligibilityCall abouttransportation Usethe PHIDLPHelpmemberwith FADMember tellsyou about arecent orupcomingtripAuthorizationsor referralstatusJoin anERGGroupAppealsUseDOFRMemberwants togive aKudosChangePCPOfferPost CallSurveyStandardGrievanceBillingQuestionShare apicture, gif,or meme inthe chitchatMember talksaboutillness/surgeryTerminationFoundanswerin a DLPNeedsIDcardsHelpmember withUrgent careor ERinformationExemptGrievanceSomeonecalling onbehalf ofmemberAdventisthealthquestionsUsed theBSCWebsite tohelp amemberOnlinePortalHelp

Holiday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Plan benefits questions
  2. Member talks about the weather
  3. Member mentions their grandchildren
  4. Confirmation of eligibility
  5. Call about transportation
  6. Use the PHI DLP
  7. Help member with FAD
  8. Member tells you about a recent or upcoming trip
  9. Authorizations or referral status
  10. Join an ERG Group
  11. Appeals
  12. Use DOFR
  13. Member wants to give a Kudos
  14. Change PCP
  15. Offer Post Call Survey
  16. Standard Grievance
  17. Billing Question
  18. Share a picture, gif, or meme in the chitchat
  19. Member talks about illness/surgery
  20. Termination
  21. Found answer in a DLP
  22. Needs ID cards
  23. Help member with Urgent care or ER information
  24. Exempt Grievance
  25. Someone calling on behalf of member
  26. Adventist health questions
  27. Used the BSC Website to help a member
  28. Online Portal Help