This bingo card has a free space and 28 words: Found answer in a DLP, Authorizations or referral status, Billing Question, Confirmation of eligibility, Member wants to give a Kudos, Exempt Grievance, Member talks about the weather, Needs ID cards, Termination, Plan benefits questions, Member tells you about a recent or upcoming trip, Use DOFR, Call about transportation, Member talks about illness/surgery, Change PCP, Standard Grievance, Offer Post Call Survey, Member mentions their grandchildren, Share a picture, gif, or meme in the chitchat, Online Portal Help, Help member with FAD, Appeals, Use the PHI DLP, Someone calling on behalf of member, Join an ERG Group, Adventist health questions, Help member with Urgent care or ER information and Used the BSC Website to help a member.
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