Providedonlinenavigation_________No chattimeouts_______Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Used NYStatespecificcancel FUS_________Asked whatdate customersnew insurancebegan____________Gave phonenumberupdate script_________Left noteafterunenrollingfrom EFT__________Asked forvehiclepurchasedate_________Deescalatedan AngryCustomer__________Offered anotherpayment typewhen customerwants to avoidautopay___________Left a noteafter callingout tocustomer_________Kudos fromCustomer__________OfferedNamedOperator________Provided loyaltylevelinformationduring policyreview____________AskedSONLquestions________Referred toCPT afterPolicy review__________Asked if vehicleis owned byLLC when useis business____________Providedcoveragedescriptions forcustomerknowledge___________Left noteafter policyreview forCPT__________Ask forMileagewhen Vehicleuse changes_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Used chatbot todeterminechat reason__________Used NCStateSpecificcancel FUS_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Providedonlinenavigation_________No chattimeouts_______Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Used NYStatespecificcancel FUS_________Asked whatdate customersnew insurancebegan____________Gave phonenumberupdate script_________Left noteafterunenrollingfrom EFT__________Asked forvehiclepurchasedate_________Deescalatedan AngryCustomer__________Offered anotherpayment typewhen customerwants to avoidautopay___________Left a noteafter callingout tocustomer_________Kudos fromCustomer__________OfferedNamedOperator________Provided loyaltylevelinformationduring policyreview____________AskedSONLquestions________Referred toCPT afterPolicy review__________Asked if vehicleis owned byLLC when useis business____________Providedcoveragedescriptions forcustomerknowledge___________Left noteafter policyreview forCPT__________Ask forMileagewhen Vehicleuse changes_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Used chatbot todeterminechat reason__________Used NCStateSpecificcancel FUS_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided online navigation _________
  2. No chat timeouts _______
  3. Advised of penalties for having a lapse in coverage during a cancel ____________
  4. Used NY State specific cancel FUS _________
  5. Asked what date customers new insurance began ____________
  6. Gave phone number update script _________
  7. Left note after unenrolling from EFT __________
  8. Asked for vehicle purchase date _________
  9. Deescalated an Angry Customer __________
  10. Offered another payment type when customer wants to avoid autopay ___________
  11. Left a note after calling out to customer _________
  12. Kudos from Customer __________
  13. Offered Named Operator ________
  14. Provided loyalty level information during policy review ____________
  15. Asked SONL questions ________
  16. Referred to CPT after Policy review __________
  17. Asked if vehicle is owned by LLC when use is business ____________
  18. Provided coverage descriptions for customer knowledge ___________
  19. Left note after policy review for CPT __________
  20. Ask for Mileage when Vehicle use changes _________
  21. Provided mandatory script for taking payment (saved info only) _________
  22. Used chat bot to determine chat reason __________
  23. Used NC State Specific cancel FUS _________
  24. Provided screenshot/ copy and paste option when customer requests transcript _____________