Used NYStatespecificcancel FUS_________Offered anotherpayment typewhen customerwants to avoidautopay___________Kudos fromCustomer__________Asked if vehicleis owned byLLC when useis business____________Used NCStateSpecificcancel FUS_________Left noteafter policyreview forCPT__________AskedSONLquestions________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Left a noteafter callingout tocustomer_________Ask forMileagewhen Vehicleuse changes_________Deescalatedan AngryCustomer__________Referred toCPT afterPolicy review__________Provided loyaltylevelinformationduring policyreview____________Gave phonenumberupdate script_________Asked whatdate customersnew insurancebegan____________Providedonlinenavigation_________Providedcoveragedescriptions forcustomerknowledge___________Asked forvehiclepurchasedate_________Providedmandatory scriptfor takingpayment (savedinfo only)_________OfferedNamedOperator________Used chatbot todeterminechat reason__________Left noteafterunenrollingfrom EFT__________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________No chattimeouts_______Used NYStatespecificcancel FUS_________Offered anotherpayment typewhen customerwants to avoidautopay___________Kudos fromCustomer__________Asked if vehicleis owned byLLC when useis business____________Used NCStateSpecificcancel FUS_________Left noteafter policyreview forCPT__________AskedSONLquestions________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Left a noteafter callingout tocustomer_________Ask forMileagewhen Vehicleuse changes_________Deescalatedan AngryCustomer__________Referred toCPT afterPolicy review__________Provided loyaltylevelinformationduring policyreview____________Gave phonenumberupdate script_________Asked whatdate customersnew insurancebegan____________Providedonlinenavigation_________Providedcoveragedescriptions forcustomerknowledge___________Asked forvehiclepurchasedate_________Providedmandatory scriptfor takingpayment (savedinfo only)_________OfferedNamedOperator________Used chatbot todeterminechat reason__________Left noteafterunenrollingfrom EFT__________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________No chattimeouts_______

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used NY State specific cancel FUS _________
  2. Offered another payment type when customer wants to avoid autopay ___________
  3. Kudos from Customer __________
  4. Asked if vehicle is owned by LLC when use is business ____________
  5. Used NC State Specific cancel FUS _________
  6. Left note after policy review for CPT __________
  7. Asked SONL questions ________
  8. Provided screenshot/ copy and paste option when customer requests transcript _____________
  9. Left a note after calling out to customer _________
  10. Ask for Mileage when Vehicle use changes _________
  11. Deescalated an Angry Customer __________
  12. Referred to CPT after Policy review __________
  13. Provided loyalty level information during policy review ____________
  14. Gave phone number update script _________
  15. Asked what date customers new insurance began ____________
  16. Provided online navigation _________
  17. Provided coverage descriptions for customer knowledge ___________
  18. Asked for vehicle purchase date _________
  19. Provided mandatory script for taking payment (saved info only) _________
  20. Offered Named Operator ________
  21. Used chat bot to determine chat reason __________
  22. Left note after unenrolling from EFT __________
  23. Advised of penalties for having a lapse in coverage during a cancel ____________
  24. No chat timeouts _______