(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Asked what date customers new insurance began
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Provided mandatory script for taking payment (saved info only)
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Gave phone number update script
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Used NC State Specific cancel FUS
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Provided screenshot/ copy and paste option when customer requests transcript
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Asked if vehicle is owned by LLC when use is business
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No chat timeouts
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Asked SONL questions
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Offered Named Operator
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Deescalated an Angry Customer
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Used chat bot to determine chat reason
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Kudos from Customer
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Referred to CPT after Policy review
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Left a note after calling out to customer
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Advised of penalties for having a lapse in coverage during a cancel
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Provided coverage descriptions for customer knowledge
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Left note after policy review for CPT
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Provided loyalty level information during policy review
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Offered another payment type when customer wants to avoid autopay
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Ask for Mileage when Vehicle use changes
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