Left noteafter policyreview forCPT__________No chattimeouts_______Providedcoveragedescriptions forcustomerknowledge___________Used chatbot todeterminechat reason__________Providedmandatory scriptfor takingpayment (savedinfo only)_________Gave phonenumberupdate script_________Deescalatedan AngryCustomer__________Left a noteafter callingout tocustomer_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Referred toCPT afterPolicy review__________Asked if vehicleis owned byLLC when useis business____________AskedSONLquestions________Used NYStatespecificcancel FUS_________Asked whatdate customersnew insurancebegan____________Provided loyaltylevelinformationduring policyreview____________Ask forMileagewhen Vehicleuse changes_________Kudos fromCustomer__________Providedonlinenavigation_________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Used NCStateSpecificcancel FUS_________Left noteafterunenrollingfrom EFT__________Asked forvehiclepurchasedate_________OfferedNamedOperator________Offered anotherpayment typewhen customerwants to avoidautopay___________Left noteafter policyreview forCPT__________No chattimeouts_______Providedcoveragedescriptions forcustomerknowledge___________Used chatbot todeterminechat reason__________Providedmandatory scriptfor takingpayment (savedinfo only)_________Gave phonenumberupdate script_________Deescalatedan AngryCustomer__________Left a noteafter callingout tocustomer_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Referred toCPT afterPolicy review__________Asked if vehicleis owned byLLC when useis business____________AskedSONLquestions________Used NYStatespecificcancel FUS_________Asked whatdate customersnew insurancebegan____________Provided loyaltylevelinformationduring policyreview____________Ask forMileagewhen Vehicleuse changes_________Kudos fromCustomer__________Providedonlinenavigation_________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Used NCStateSpecificcancel FUS_________Left noteafterunenrollingfrom EFT__________Asked forvehiclepurchasedate_________OfferedNamedOperator________Offered anotherpayment typewhen customerwants to avoidautopay___________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left note after policy review for CPT __________
  2. No chat timeouts _______
  3. Provided coverage descriptions for customer knowledge ___________
  4. Used chat bot to determine chat reason __________
  5. Provided mandatory script for taking payment (saved info only) _________
  6. Gave phone number update script _________
  7. Deescalated an Angry Customer __________
  8. Left a note after calling out to customer _________
  9. Provided screenshot/ copy and paste option when customer requests transcript _____________
  10. Referred to CPT after Policy review __________
  11. Asked if vehicle is owned by LLC when use is business ____________
  12. Asked SONL questions ________
  13. Used NY State specific cancel FUS _________
  14. Asked what date customers new insurance began ____________
  15. Provided loyalty level information during policy review ____________
  16. Ask for Mileage when Vehicle use changes _________
  17. Kudos from Customer __________
  18. Provided online navigation _________
  19. Advised of penalties for having a lapse in coverage during a cancel ____________
  20. Used NC State Specific cancel FUS _________
  21. Left note after unenrolling from EFT __________
  22. Asked for vehicle purchase date _________
  23. Offered Named Operator ________
  24. Offered another payment type when customer wants to avoid autopay ___________