No chattimeouts_______OfferedNamedOperator________Left a noteafter callingout tocustomer_________Offered anotherpayment typewhen customerwants to avoidautopay___________Asked if vehicleis owned byLLC when useis business____________Providedmandatory scriptfor takingpayment (savedinfo only)_________Providedonlinenavigation_________Asked whatdate customersnew insurancebegan____________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Left noteafterunenrollingfrom EFT__________Providedcoveragedescriptions forcustomerknowledge___________AskedSONLquestions________Used NCStateSpecificcancel FUS_________Provided loyaltylevelinformationduring policyreview____________Used chatbot todeterminechat reason__________Asked forvehiclepurchasedate_________Used NYStatespecificcancel FUS_________Kudos fromCustomer__________Gave phonenumberupdate script_________Deescalatedan AngryCustomer__________Left noteafter policyreview forCPT__________Referred toCPT afterPolicy review__________Ask forMileagewhen Vehicleuse changes_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________No chattimeouts_______OfferedNamedOperator________Left a noteafter callingout tocustomer_________Offered anotherpayment typewhen customerwants to avoidautopay___________Asked if vehicleis owned byLLC when useis business____________Providedmandatory scriptfor takingpayment (savedinfo only)_________Providedonlinenavigation_________Asked whatdate customersnew insurancebegan____________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Left noteafterunenrollingfrom EFT__________Providedcoveragedescriptions forcustomerknowledge___________AskedSONLquestions________Used NCStateSpecificcancel FUS_________Provided loyaltylevelinformationduring policyreview____________Used chatbot todeterminechat reason__________Asked forvehiclepurchasedate_________Used NYStatespecificcancel FUS_________Kudos fromCustomer__________Gave phonenumberupdate script_________Deescalatedan AngryCustomer__________Left noteafter policyreview forCPT__________Referred toCPT afterPolicy review__________Ask forMileagewhen Vehicleuse changes_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No chat timeouts _______
  2. Offered Named Operator ________
  3. Left a note after calling out to customer _________
  4. Offered another payment type when customer wants to avoid autopay ___________
  5. Asked if vehicle is owned by LLC when use is business ____________
  6. Provided mandatory script for taking payment (saved info only) _________
  7. Provided online navigation _________
  8. Asked what date customers new insurance began ____________
  9. Advised of penalties for having a lapse in coverage during a cancel ____________
  10. Left note after unenrolling from EFT __________
  11. Provided coverage descriptions for customer knowledge ___________
  12. Asked SONL questions ________
  13. Used NC State Specific cancel FUS _________
  14. Provided loyalty level information during policy review ____________
  15. Used chat bot to determine chat reason __________
  16. Asked for vehicle purchase date _________
  17. Used NY State specific cancel FUS _________
  18. Kudos from Customer __________
  19. Gave phone number update script _________
  20. Deescalated an Angry Customer __________
  21. Left note after policy review for CPT __________
  22. Referred to CPT after Policy review __________
  23. Ask for Mileage when Vehicle use changes _________
  24. Provided screenshot/ copy and paste option when customer requests transcript _____________