Deescalatedan AngryCustomer__________Used chatbot todeterminechat reason__________Left a noteafter callingout tocustomer_________Offered anotherpayment typewhen customerwants to avoidautopay___________Left noteafter policyreview forCPT__________No chattimeouts_______Used NYStatespecificcancel FUS_________Asked forvehiclepurchasedate_________Gave phonenumberupdate script_________Provided loyaltylevelinformationduring policyreview____________AskedSONLquestions________Used NCStateSpecificcancel FUS_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Asked if vehicleis owned byLLC when useis business____________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Left noteafterunenrollingfrom EFT__________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Ask forMileagewhen Vehicleuse changes_________Referred toCPT afterPolicy review__________Kudos fromCustomer__________Providedonlinenavigation_________OfferedNamedOperator________Asked whatdate customersnew insurancebegan____________Providedcoveragedescriptions forcustomerknowledge___________Deescalatedan AngryCustomer__________Used chatbot todeterminechat reason__________Left a noteafter callingout tocustomer_________Offered anotherpayment typewhen customerwants to avoidautopay___________Left noteafter policyreview forCPT__________No chattimeouts_______Used NYStatespecificcancel FUS_________Asked forvehiclepurchasedate_________Gave phonenumberupdate script_________Provided loyaltylevelinformationduring policyreview____________AskedSONLquestions________Used NCStateSpecificcancel FUS_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Asked if vehicleis owned byLLC when useis business____________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Left noteafterunenrollingfrom EFT__________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Ask forMileagewhen Vehicleuse changes_________Referred toCPT afterPolicy review__________Kudos fromCustomer__________Providedonlinenavigation_________OfferedNamedOperator________Asked whatdate customersnew insurancebegan____________Providedcoveragedescriptions forcustomerknowledge___________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Deescalated an Angry Customer __________
  2. Used chat bot to determine chat reason __________
  3. Left a note after calling out to customer _________
  4. Offered another payment type when customer wants to avoid autopay ___________
  5. Left note after policy review for CPT __________
  6. No chat timeouts _______
  7. Used NY State specific cancel FUS _________
  8. Asked for vehicle purchase date _________
  9. Gave phone number update script _________
  10. Provided loyalty level information during policy review ____________
  11. Asked SONL questions ________
  12. Used NC State Specific cancel FUS _________
  13. Provided mandatory script for taking payment (saved info only) _________
  14. Asked if vehicle is owned by LLC when use is business ____________
  15. Advised of penalties for having a lapse in coverage during a cancel ____________
  16. Left note after unenrolling from EFT __________
  17. Provided screenshot/ copy and paste option when customer requests transcript _____________
  18. Ask for Mileage when Vehicle use changes _________
  19. Referred to CPT after Policy review __________
  20. Kudos from Customer __________
  21. Provided online navigation _________
  22. Offered Named Operator ________
  23. Asked what date customers new insurance began ____________
  24. Provided coverage descriptions for customer knowledge ___________