Provided loyaltylevelinformationduring policyreview____________Kudos fromCustomer__________Offered anotherpayment typewhen customerwants to avoidautopay___________Left noteafterunenrollingfrom EFT__________Referred toCPT afterPolicy review__________Used chatbot todeterminechat reason__________No chattimeouts_______Providedcoveragedescriptions forcustomerknowledge___________Used NCStateSpecificcancel FUS_________Deescalatedan AngryCustomer__________Ask forMileagewhen Vehicleuse changes_________Asked forvehiclepurchasedate_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Asked if vehicleis owned byLLC when useis business____________Left noteafter policyreview forCPT__________Providedonlinenavigation_________Gave phonenumberupdate script_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Used NYStatespecificcancel FUS_________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Asked whatdate customersnew insurancebegan____________OfferedNamedOperator________AskedSONLquestions________Left a noteafter callingout tocustomer_________Provided loyaltylevelinformationduring policyreview____________Kudos fromCustomer__________Offered anotherpayment typewhen customerwants to avoidautopay___________Left noteafterunenrollingfrom EFT__________Referred toCPT afterPolicy review__________Used chatbot todeterminechat reason__________No chattimeouts_______Providedcoveragedescriptions forcustomerknowledge___________Used NCStateSpecificcancel FUS_________Deescalatedan AngryCustomer__________Ask forMileagewhen Vehicleuse changes_________Asked forvehiclepurchasedate_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Asked if vehicleis owned byLLC when useis business____________Left noteafter policyreview forCPT__________Providedonlinenavigation_________Gave phonenumberupdate script_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Used NYStatespecificcancel FUS_________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Asked whatdate customersnew insurancebegan____________OfferedNamedOperator________AskedSONLquestions________Left a noteafter callingout tocustomer_________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided loyalty level information during policy review ____________
  2. Kudos from Customer __________
  3. Offered another payment type when customer wants to avoid autopay ___________
  4. Left note after unenrolling from EFT __________
  5. Referred to CPT after Policy review __________
  6. Used chat bot to determine chat reason __________
  7. No chat timeouts _______
  8. Provided coverage descriptions for customer knowledge ___________
  9. Used NC State Specific cancel FUS _________
  10. Deescalated an Angry Customer __________
  11. Ask for Mileage when Vehicle use changes _________
  12. Asked for vehicle purchase date _________
  13. Provided screenshot/ copy and paste option when customer requests transcript _____________
  14. Asked if vehicle is owned by LLC when use is business ____________
  15. Left note after policy review for CPT __________
  16. Provided online navigation _________
  17. Gave phone number update script _________
  18. Provided mandatory script for taking payment (saved info only) _________
  19. Used NY State specific cancel FUS _________
  20. Advised of penalties for having a lapse in coverage during a cancel ____________
  21. Asked what date customers new insurance began ____________
  22. Offered Named Operator ________
  23. Asked SONL questions ________
  24. Left a note after calling out to customer _________