Used NYStatespecificcancel FUS_________Offered anotherpayment typewhen customerwants to avoidautopay___________Asked whatdate customersnew insurancebegan____________AskedSONLquestions________Left noteafter policyreview forCPT__________Providedmandatory scriptfor takingpayment (savedinfo only)_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Left a noteafter callingout tocustomer_________Providedcoveragedescriptions forcustomerknowledge___________No chattimeouts_______Left noteafterunenrollingfrom EFT__________Ask forMileagewhen Vehicleuse changes_________Referred toCPT afterPolicy review__________Providedonlinenavigation_________OfferedNamedOperator________Asked if vehicleis owned byLLC when useis business____________Provided loyaltylevelinformationduring policyreview____________Asked forvehiclepurchasedate_________Used NCStateSpecificcancel FUS_________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Deescalatedan AngryCustomer__________Used chatbot todeterminechat reason__________Kudos fromCustomer__________Gave phonenumberupdate script_________Used NYStatespecificcancel FUS_________Offered anotherpayment typewhen customerwants to avoidautopay___________Asked whatdate customersnew insurancebegan____________AskedSONLquestions________Left noteafter policyreview forCPT__________Providedmandatory scriptfor takingpayment (savedinfo only)_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Left a noteafter callingout tocustomer_________Providedcoveragedescriptions forcustomerknowledge___________No chattimeouts_______Left noteafterunenrollingfrom EFT__________Ask forMileagewhen Vehicleuse changes_________Referred toCPT afterPolicy review__________Providedonlinenavigation_________OfferedNamedOperator________Asked if vehicleis owned byLLC when useis business____________Provided loyaltylevelinformationduring policyreview____________Asked forvehiclepurchasedate_________Used NCStateSpecificcancel FUS_________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Deescalatedan AngryCustomer__________Used chatbot todeterminechat reason__________Kudos fromCustomer__________Gave phonenumberupdate script_________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used NY State specific cancel FUS _________
  2. Offered another payment type when customer wants to avoid autopay ___________
  3. Asked what date customers new insurance began ____________
  4. Asked SONL questions ________
  5. Left note after policy review for CPT __________
  6. Provided mandatory script for taking payment (saved info only) _________
  7. Provided screenshot/ copy and paste option when customer requests transcript _____________
  8. Left a note after calling out to customer _________
  9. Provided coverage descriptions for customer knowledge ___________
  10. No chat timeouts _______
  11. Left note after unenrolling from EFT __________
  12. Ask for Mileage when Vehicle use changes _________
  13. Referred to CPT after Policy review __________
  14. Provided online navigation _________
  15. Offered Named Operator ________
  16. Asked if vehicle is owned by LLC when use is business ____________
  17. Provided loyalty level information during policy review ____________
  18. Asked for vehicle purchase date _________
  19. Used NC State Specific cancel FUS _________
  20. Advised of penalties for having a lapse in coverage during a cancel ____________
  21. Deescalated an Angry Customer __________
  22. Used chat bot to determine chat reason __________
  23. Kudos from Customer __________
  24. Gave phone number update script _________