Used NCStateSpecificcancel FUS_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Kudos fromCustomer__________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Used NYStatespecificcancel FUS_________Left noteafter policyreview forCPT__________Gave phonenumberupdate script_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Asked whatdate customersnew insurancebegan____________AskedSONLquestions________OfferedNamedOperator________Providedcoveragedescriptions forcustomerknowledge___________Deescalatedan AngryCustomer__________Left noteafterunenrollingfrom EFT__________Providedonlinenavigation_________Asked if vehicleis owned byLLC when useis business____________Offered anotherpayment typewhen customerwants to avoidautopay___________No chattimeouts_______Used chatbot todeterminechat reason__________Referred toCPT afterPolicy review__________Provided loyaltylevelinformationduring policyreview____________Ask forMileagewhen Vehicleuse changes_________Asked forvehiclepurchasedate_________Left a noteafter callingout tocustomer_________Used NCStateSpecificcancel FUS_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Kudos fromCustomer__________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Used NYStatespecificcancel FUS_________Left noteafter policyreview forCPT__________Gave phonenumberupdate script_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Asked whatdate customersnew insurancebegan____________AskedSONLquestions________OfferedNamedOperator________Providedcoveragedescriptions forcustomerknowledge___________Deescalatedan AngryCustomer__________Left noteafterunenrollingfrom EFT__________Providedonlinenavigation_________Asked if vehicleis owned byLLC when useis business____________Offered anotherpayment typewhen customerwants to avoidautopay___________No chattimeouts_______Used chatbot todeterminechat reason__________Referred toCPT afterPolicy review__________Provided loyaltylevelinformationduring policyreview____________Ask forMileagewhen Vehicleuse changes_________Asked forvehiclepurchasedate_________Left a noteafter callingout tocustomer_________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Used NC State Specific cancel FUS _________
  2. Provided screenshot/ copy and paste option when customer requests transcript _____________
  3. Kudos from Customer __________
  4. Advised of penalties for having a lapse in coverage during a cancel ____________
  5. Used NY State specific cancel FUS _________
  6. Left note after policy review for CPT __________
  7. Gave phone number update script _________
  8. Provided mandatory script for taking payment (saved info only) _________
  9. Asked what date customers new insurance began ____________
  10. Asked SONL questions ________
  11. Offered Named Operator ________
  12. Provided coverage descriptions for customer knowledge ___________
  13. Deescalated an Angry Customer __________
  14. Left note after unenrolling from EFT __________
  15. Provided online navigation _________
  16. Asked if vehicle is owned by LLC when use is business ____________
  17. Offered another payment type when customer wants to avoid autopay ___________
  18. No chat timeouts _______
  19. Used chat bot to determine chat reason __________
  20. Referred to CPT after Policy review __________
  21. Provided loyalty level information during policy review ____________
  22. Ask for Mileage when Vehicle use changes _________
  23. Asked for vehicle purchase date _________
  24. Left a note after calling out to customer _________