Providedcoveragedescriptions forcustomerknowledge___________Used NYStatespecificcancel FUS_________Left noteafterunenrollingfrom EFT__________Deescalatedan AngryCustomer__________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________AskedSONLquestions________Ask forMileagewhen Vehicleuse changes_________Used chatbot todeterminechat reason__________Offered anotherpayment typewhen customerwants to avoidautopay___________OfferedNamedOperator________Gave phonenumberupdate script_________Referred toCPT afterPolicy review__________Providedonlinenavigation_________Used NCStateSpecificcancel FUS_________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Asked forvehiclepurchasedate_________No chattimeouts_______Asked if vehicleis owned byLLC when useis business____________Provided loyaltylevelinformationduring policyreview____________Asked whatdate customersnew insurancebegan____________Left noteafter policyreview forCPT__________Left a noteafter callingout tocustomer_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Kudos fromCustomer__________Providedcoveragedescriptions forcustomerknowledge___________Used NYStatespecificcancel FUS_________Left noteafterunenrollingfrom EFT__________Deescalatedan AngryCustomer__________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________AskedSONLquestions________Ask forMileagewhen Vehicleuse changes_________Used chatbot todeterminechat reason__________Offered anotherpayment typewhen customerwants to avoidautopay___________OfferedNamedOperator________Gave phonenumberupdate script_________Referred toCPT afterPolicy review__________Providedonlinenavigation_________Used NCStateSpecificcancel FUS_________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Asked forvehiclepurchasedate_________No chattimeouts_______Asked if vehicleis owned byLLC when useis business____________Provided loyaltylevelinformationduring policyreview____________Asked whatdate customersnew insurancebegan____________Left noteafter policyreview forCPT__________Left a noteafter callingout tocustomer_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Kudos fromCustomer__________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provided coverage descriptions for customer knowledge ___________
  2. Used NY State specific cancel FUS _________
  3. Left note after unenrolling from EFT __________
  4. Deescalated an Angry Customer __________
  5. Provided screenshot/ copy and paste option when customer requests transcript _____________
  6. Asked SONL questions ________
  7. Ask for Mileage when Vehicle use changes _________
  8. Used chat bot to determine chat reason __________
  9. Offered another payment type when customer wants to avoid autopay ___________
  10. Offered Named Operator ________
  11. Gave phone number update script _________
  12. Referred to CPT after Policy review __________
  13. Provided online navigation _________
  14. Used NC State Specific cancel FUS _________
  15. Advised of penalties for having a lapse in coverage during a cancel ____________
  16. Asked for vehicle purchase date _________
  17. No chat timeouts _______
  18. Asked if vehicle is owned by LLC when use is business ____________
  19. Provided loyalty level information during policy review ____________
  20. Asked what date customers new insurance began ____________
  21. Left note after policy review for CPT __________
  22. Left a note after calling out to customer _________
  23. Provided mandatory script for taking payment (saved info only) _________
  24. Kudos from Customer __________