Asked forvehiclepurchasedate_________Referred toCPT afterPolicy review__________Left noteafterunenrollingfrom EFT__________Providedonlinenavigation_________Used NCStateSpecificcancel FUS_________Provided loyaltylevelinformationduring policyreview____________Used chatbot todeterminechat reason__________OfferedNamedOperator________Asked whatdate customersnew insurancebegan____________Deescalatedan AngryCustomer__________Providedcoveragedescriptions forcustomerknowledge___________Kudos fromCustomer__________Used NYStatespecificcancel FUS_________Gave phonenumberupdate script_________Ask forMileagewhen Vehicleuse changes_________AskedSONLquestions________Asked if vehicleis owned byLLC when useis business____________Left noteafter policyreview forCPT__________Left a noteafter callingout tocustomer_________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________No chattimeouts_______Offered anotherpayment typewhen customerwants to avoidautopay___________Providedmandatory scriptfor takingpayment (savedinfo only)_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Asked forvehiclepurchasedate_________Referred toCPT afterPolicy review__________Left noteafterunenrollingfrom EFT__________Providedonlinenavigation_________Used NCStateSpecificcancel FUS_________Provided loyaltylevelinformationduring policyreview____________Used chatbot todeterminechat reason__________OfferedNamedOperator________Asked whatdate customersnew insurancebegan____________Deescalatedan AngryCustomer__________Providedcoveragedescriptions forcustomerknowledge___________Kudos fromCustomer__________Used NYStatespecificcancel FUS_________Gave phonenumberupdate script_________Ask forMileagewhen Vehicleuse changes_________AskedSONLquestions________Asked if vehicleis owned byLLC when useis business____________Left noteafter policyreview forCPT__________Left a noteafter callingout tocustomer_________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________No chattimeouts_______Offered anotherpayment typewhen customerwants to avoidautopay___________Providedmandatory scriptfor takingpayment (savedinfo only)_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for vehicle purchase date _________
  2. Referred to CPT after Policy review __________
  3. Left note after unenrolling from EFT __________
  4. Provided online navigation _________
  5. Used NC State Specific cancel FUS _________
  6. Provided loyalty level information during policy review ____________
  7. Used chat bot to determine chat reason __________
  8. Offered Named Operator ________
  9. Asked what date customers new insurance began ____________
  10. Deescalated an Angry Customer __________
  11. Provided coverage descriptions for customer knowledge ___________
  12. Kudos from Customer __________
  13. Used NY State specific cancel FUS _________
  14. Gave phone number update script _________
  15. Ask for Mileage when Vehicle use changes _________
  16. Asked SONL questions ________
  17. Asked if vehicle is owned by LLC when use is business ____________
  18. Left note after policy review for CPT __________
  19. Left a note after calling out to customer _________
  20. Advised of penalties for having a lapse in coverage during a cancel ____________
  21. No chat timeouts _______
  22. Offered another payment type when customer wants to avoid autopay ___________
  23. Provided mandatory script for taking payment (saved info only) _________
  24. Provided screenshot/ copy and paste option when customer requests transcript _____________