(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provided loyalty level information during policy review
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Provided coverage descriptions for customer knowledge
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Gave phone number update script
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No chat timeouts
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Used NY State specific cancel FUS
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Referred to CPT after Policy review
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Kudos from Customer
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Left note after unenrolling from EFT
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Offered Named Operator
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Advised of penalties for having a lapse in coverage during a cancel
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Asked for vehicle purchase date
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Ask for Mileage when Vehicle use changes
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Provided screenshot/ copy and paste option when customer requests transcript
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Left a note after calling out to customer
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Offered another payment type when customer wants to avoid autopay
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Asked if vehicle is owned by LLC when use is business
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Deescalated an Angry Customer
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Provided online navigation
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Asked SONL questions
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Asked what date customers new insurance began
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Used NC State Specific cancel FUS
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Used chat bot to determine chat reason
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Provided mandatory script for taking payment (saved info only)
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