Left noteafter policyreview forCPT__________Ask forMileagewhen Vehicleuse changes_________No chattimeouts_______Left noteafterunenrollingfrom EFT__________Used NYStatespecificcancel FUS_________Asked whatdate customersnew insurancebegan____________Asked if vehicleis owned byLLC when useis business____________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Providedcoveragedescriptions forcustomerknowledge___________Used chatbot todeterminechat reason__________OfferedNamedOperator________Gave phonenumberupdate script_________AskedSONLquestions________Kudos fromCustomer__________Deescalatedan AngryCustomer__________Asked forvehiclepurchasedate_________Offered anotherpayment typewhen customerwants to avoidautopay___________Left a noteafter callingout tocustomer_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Provided loyaltylevelinformationduring policyreview____________Referred toCPT afterPolicy review__________Providedonlinenavigation_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Used NCStateSpecificcancel FUS_________Left noteafter policyreview forCPT__________Ask forMileagewhen Vehicleuse changes_________No chattimeouts_______Left noteafterunenrollingfrom EFT__________Used NYStatespecificcancel FUS_________Asked whatdate customersnew insurancebegan____________Asked if vehicleis owned byLLC when useis business____________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Providedcoveragedescriptions forcustomerknowledge___________Used chatbot todeterminechat reason__________OfferedNamedOperator________Gave phonenumberupdate script_________AskedSONLquestions________Kudos fromCustomer__________Deescalatedan AngryCustomer__________Asked forvehiclepurchasedate_________Offered anotherpayment typewhen customerwants to avoidautopay___________Left a noteafter callingout tocustomer_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Provided loyaltylevelinformationduring policyreview____________Referred toCPT afterPolicy review__________Providedonlinenavigation_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Used NCStateSpecificcancel FUS_________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left note after policy review for CPT __________
  2. Ask for Mileage when Vehicle use changes _________
  3. No chat timeouts _______
  4. Left note after unenrolling from EFT __________
  5. Used NY State specific cancel FUS _________
  6. Asked what date customers new insurance began ____________
  7. Asked if vehicle is owned by LLC when use is business ____________
  8. Advised of penalties for having a lapse in coverage during a cancel ____________
  9. Provided coverage descriptions for customer knowledge ___________
  10. Used chat bot to determine chat reason __________
  11. Offered Named Operator ________
  12. Gave phone number update script _________
  13. Asked SONL questions ________
  14. Kudos from Customer __________
  15. Deescalated an Angry Customer __________
  16. Asked for vehicle purchase date _________
  17. Offered another payment type when customer wants to avoid autopay ___________
  18. Left a note after calling out to customer _________
  19. Provided mandatory script for taking payment (saved info only) _________
  20. Provided loyalty level information during policy review ____________
  21. Referred to CPT after Policy review __________
  22. Provided online navigation _________
  23. Provided screenshot/ copy and paste option when customer requests transcript _____________
  24. Used NC State Specific cancel FUS _________