Left a noteafter callingout tocustomer_________Left noteafterunenrollingfrom EFT__________Gave phonenumberupdate script_________AskedSONLquestions________Ask forMileagewhen Vehicleuse changes_________OfferedNamedOperator________Asked if vehicleis owned byLLC when useis business____________Providedonlinenavigation_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Used chatbot todeterminechat reason__________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Provided loyaltylevelinformationduring policyreview____________Deescalatedan AngryCustomer__________Kudos fromCustomer__________Asked whatdate customersnew insurancebegan____________Referred toCPT afterPolicy review__________No chattimeouts_______Left noteafter policyreview forCPT__________Providedcoveragedescriptions forcustomerknowledge___________Offered anotherpayment typewhen customerwants to avoidautopay___________Used NYStatespecificcancel FUS_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Used NCStateSpecificcancel FUS_________Asked forvehiclepurchasedate_________Left a noteafter callingout tocustomer_________Left noteafterunenrollingfrom EFT__________Gave phonenumberupdate script_________AskedSONLquestions________Ask forMileagewhen Vehicleuse changes_________OfferedNamedOperator________Asked if vehicleis owned byLLC when useis business____________Providedonlinenavigation_________Providedmandatory scriptfor takingpayment (savedinfo only)_________Used chatbot todeterminechat reason__________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Provided loyaltylevelinformationduring policyreview____________Deescalatedan AngryCustomer__________Kudos fromCustomer__________Asked whatdate customersnew insurancebegan____________Referred toCPT afterPolicy review__________No chattimeouts_______Left noteafter policyreview forCPT__________Providedcoveragedescriptions forcustomerknowledge___________Offered anotherpayment typewhen customerwants to avoidautopay___________Used NYStatespecificcancel FUS_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Used NCStateSpecificcancel FUS_________Asked forvehiclepurchasedate_________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Left a note after calling out to customer _________
  2. Left note after unenrolling from EFT __________
  3. Gave phone number update script _________
  4. Asked SONL questions ________
  5. Ask for Mileage when Vehicle use changes _________
  6. Offered Named Operator ________
  7. Asked if vehicle is owned by LLC when use is business ____________
  8. Provided online navigation _________
  9. Provided mandatory script for taking payment (saved info only) _________
  10. Used chat bot to determine chat reason __________
  11. Advised of penalties for having a lapse in coverage during a cancel ____________
  12. Provided loyalty level information during policy review ____________
  13. Deescalated an Angry Customer __________
  14. Kudos from Customer __________
  15. Asked what date customers new insurance began ____________
  16. Referred to CPT after Policy review __________
  17. No chat timeouts _______
  18. Left note after policy review for CPT __________
  19. Provided coverage descriptions for customer knowledge ___________
  20. Offered another payment type when customer wants to avoid autopay ___________
  21. Used NY State specific cancel FUS _________
  22. Provided screenshot/ copy and paste option when customer requests transcript _____________
  23. Used NC State Specific cancel FUS _________
  24. Asked for vehicle purchase date _________