Asked forvehiclepurchasedate_________OfferedNamedOperator________Providedmandatory scriptfor takingpayment (savedinfo only)_________Asked if vehicleis owned byLLC when useis business____________Used NCStateSpecificcancel FUS_________Kudos fromCustomer__________Ask forMileagewhen Vehicleuse changes_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Gave phonenumberupdate script_________Left noteafterunenrollingfrom EFT__________Providedcoveragedescriptions forcustomerknowledge___________Left a noteafter callingout tocustomer_________Left noteafter policyreview forCPT__________Asked whatdate customersnew insurancebegan____________Referred toCPT afterPolicy review__________No chattimeouts_______Used chatbot todeterminechat reason__________Deescalatedan AngryCustomer__________Provided loyaltylevelinformationduring policyreview____________Used NYStatespecificcancel FUS_________AskedSONLquestions________Providedonlinenavigation_________Offered anotherpayment typewhen customerwants to avoidautopay___________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________Asked forvehiclepurchasedate_________OfferedNamedOperator________Providedmandatory scriptfor takingpayment (savedinfo only)_________Asked if vehicleis owned byLLC when useis business____________Used NCStateSpecificcancel FUS_________Kudos fromCustomer__________Ask forMileagewhen Vehicleuse changes_________Providedscreenshot/ copyand paste optionwhen customerrequests transcript_____________Gave phonenumberupdate script_________Left noteafterunenrollingfrom EFT__________Providedcoveragedescriptions forcustomerknowledge___________Left a noteafter callingout tocustomer_________Left noteafter policyreview forCPT__________Asked whatdate customersnew insurancebegan____________Referred toCPT afterPolicy review__________No chattimeouts_______Used chatbot todeterminechat reason__________Deescalatedan AngryCustomer__________Provided loyaltylevelinformationduring policyreview____________Used NYStatespecificcancel FUS_________AskedSONLquestions________Providedonlinenavigation_________Offered anotherpayment typewhen customerwants to avoidautopay___________Advised ofpenalties forhaving a lapsein coverageduring a cancel____________

Chat Quality Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked for vehicle purchase date _________
  2. Offered Named Operator ________
  3. Provided mandatory script for taking payment (saved info only) _________
  4. Asked if vehicle is owned by LLC when use is business ____________
  5. Used NC State Specific cancel FUS _________
  6. Kudos from Customer __________
  7. Ask for Mileage when Vehicle use changes _________
  8. Provided screenshot/ copy and paste option when customer requests transcript _____________
  9. Gave phone number update script _________
  10. Left note after unenrolling from EFT __________
  11. Provided coverage descriptions for customer knowledge ___________
  12. Left a note after calling out to customer _________
  13. Left note after policy review for CPT __________
  14. Asked what date customers new insurance began ____________
  15. Referred to CPT after Policy review __________
  16. No chat timeouts _______
  17. Used chat bot to determine chat reason __________
  18. Deescalated an Angry Customer __________
  19. Provided loyalty level information during policy review ____________
  20. Used NY State specific cancel FUS _________
  21. Asked SONL questions ________
  22. Provided online navigation _________
  23. Offered another payment type when customer wants to avoid autopay ___________
  24. Advised of penalties for having a lapse in coverage during a cancel ____________