This bingo card has a free space and 24 words: Ask for Mileage when Vehicle use changes _________, Asked SONL questions ________, Offered Named Operator ________, Provided screenshot/ copy and paste option when customer requests transcript _____________, Left a note after calling out to customer _________, Asked what date customers new insurance began ____________, Provided online navigation _________, Gave phone number update script _________, Used NC State Specific cancel FUS _________, Asked for vehicle purchase date _________, Left note after unenrolling from EFT __________, Provided coverage descriptions for customer knowledge ___________, Referred to CPT after Policy review __________, Offered another payment type when customer wants to avoid autopay ___________, Used NY State specific cancel FUS _________, No chat timeouts _______, Advised of penalties for having a lapse in coverage during a cancel ____________, Kudos from Customer __________, Asked if vehicle is owned by LLC when use is business ____________, Deescalated an Angry Customer __________, Provided loyalty level information during policy review ____________, Used chat bot to determine chat reason __________, Left note after policy review for CPT __________ and Provided mandatory script for taking payment (saved info only) _________.
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