Being ateamplayerUsed eyecontact whenaddressedcustomerIntroducedyourself/usedcustomer'snameSaw youempoweringyourcustomerSmiling onthe phonewith acustomerDid whatyou saidyou woulddoWent outof way tobecourteousMade mefeelvalued &importantReallylistened tothatcustomer'sneedsBeingsomebodywho makeseverybody feellike somebodyTreat folksthe waythey want tobe treatedReinforcedsuccess toyourcustomerAcknowledgedcustomersuccessesAppreciatecontributionsfrom othersUnderstanddifferenceswithcustomersYou werebeingauthentic -beingyourselfPositivetone andbodylanguageGreetedcustomerwithenthusiasmBeing kind,predictableandapproachableYou werecourteousabove &beyondBeingsensitive andunderstandingCaught yousaying"please" and"thank you"Celebrateeffortsdone bycustomerWent out ofyour way tohelp to helpteammemberBeing ateamplayerUsed eyecontact whenaddressedcustomerIntroducedyourself/usedcustomer'snameSaw youempoweringyourcustomerSmiling onthe phonewith acustomerDid whatyou saidyou woulddoWent outof way tobecourteousMade mefeelvalued &importantReallylistened tothatcustomer'sneedsBeingsomebodywho makeseverybody feellike somebodyTreat folksthe waythey want tobe treatedReinforcedsuccess toyourcustomerAcknowledgedcustomersuccessesAppreciatecontributionsfrom othersUnderstanddifferenceswithcustomersYou werebeingauthentic -beingyourselfPositivetone andbodylanguageGreetedcustomerwithenthusiasmBeing kind,predictableandapproachableYou werecourteousabove &beyondBeingsensitive andunderstandingCaught yousaying"please" and"thank you"Celebrateeffortsdone bycustomerWent out ofyour way tohelp to helpteammember

Relationship Building / 4 Dynamic Cornerstones - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Being a team player
  2. Used eye contact when addressed customer
  3. Introduced yourself/ used customer's name
  4. Saw you empowering your customer
  5. Smiling on the phone with a customer
  6. Did what you said you would do
  7. Went out of way to be courteous
  8. Made me feel valued & important
  9. Really listened to that customer's needs
  10. Being somebody who makes everybody feel like somebody
  11. Treat folks the way they want to be treated
  12. Reinforced success to your customer
  13. Acknowledged customer successes
  14. Appreciate contributions from others
  15. Understand differences with customers
  16. You were being authentic - being yourself
  17. Positive tone and body language
  18. Greeted customer with enthusiasm
  19. Being kind, predictable and approachable
  20. You were courteous above & beyond
  21. Being sensitive and understanding
  22. Caught you saying "please" and "thank you"
  23. Celebrate efforts done by customer
  24. Went out of your way to help to help team member