Caught yousaying"please" and"thank you"You werebeingauthentic -beingyourselfYou werecourteousabove &beyondWent out ofyour way tohelp to helpteammemberPositivetone andbodylanguageSmiling onthe phonewith acustomerSaw youempoweringyourcustomerGreetedcustomerwithenthusiasmAppreciatecontributionsfrom othersBeingsensitive andunderstandingIntroducedyourself/usedcustomer'snameUnderstanddifferenceswithcustomersReinforcedsuccess toyourcustomerReallylistened tothatcustomer'sneedsBeingsomebodywho makeseverybody feellike somebodyDid whatyou saidyou woulddoBeing ateamplayerTreat folksthe waythey want tobe treatedBeing kind,predictableandapproachableAcknowledgedcustomersuccessesCelebrateeffortsdone bycustomerUsed eyecontact whenaddressedcustomerWent outof way tobecourteousMade mefeelvalued &importantCaught yousaying"please" and"thank you"You werebeingauthentic -beingyourselfYou werecourteousabove &beyondWent out ofyour way tohelp to helpteammemberPositivetone andbodylanguageSmiling onthe phonewith acustomerSaw youempoweringyourcustomerGreetedcustomerwithenthusiasmAppreciatecontributionsfrom othersBeingsensitive andunderstandingIntroducedyourself/usedcustomer'snameUnderstanddifferenceswithcustomersReinforcedsuccess toyourcustomerReallylistened tothatcustomer'sneedsBeingsomebodywho makeseverybody feellike somebodyDid whatyou saidyou woulddoBeing ateamplayerTreat folksthe waythey want tobe treatedBeing kind,predictableandapproachableAcknowledgedcustomersuccessesCelebrateeffortsdone bycustomerUsed eyecontact whenaddressedcustomerWent outof way tobecourteousMade mefeelvalued &important

Relationship Building / 4 Dynamic Cornerstones - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Caught you saying "please" and "thank you"
  2. You were being authentic - being yourself
  3. You were courteous above & beyond
  4. Went out of your way to help to help team member
  5. Positive tone and body language
  6. Smiling on the phone with a customer
  7. Saw you empowering your customer
  8. Greeted customer with enthusiasm
  9. Appreciate contributions from others
  10. Being sensitive and understanding
  11. Introduced yourself/ used customer's name
  12. Understand differences with customers
  13. Reinforced success to your customer
  14. Really listened to that customer's needs
  15. Being somebody who makes everybody feel like somebody
  16. Did what you said you would do
  17. Being a team player
  18. Treat folks the way they want to be treated
  19. Being kind, predictable and approachable
  20. Acknowledged customer successes
  21. Celebrate efforts done by customer
  22. Used eye contact when addressed customer
  23. Went out of way to be courteous
  24. Made me feel valued & important