Introducedyourself/usedcustomer'snameBeing ateamplayerAppreciatecontributionsfrom othersDid whatyou saidyou woulddoYou werecourteousabove &beyondAcknowledgedcustomersuccessesMade mefeelvalued &importantReinforcedsuccess toyourcustomerWent out ofyour way tohelp to helpteammemberWent outof way tobecourteousBeing kind,predictableandapproachableSaw youempoweringyourcustomerTreat folksthe waythey want tobe treatedCelebrateeffortsdone bycustomerBeingsomebodywho makeseverybody feellike somebodyPositivetone andbodylanguageYou werebeingauthentic -beingyourselfCaught yousaying"please" and"thank you"UnderstanddifferenceswithcustomersReallylistened tothatcustomer'sneedsBeingsensitive andunderstandingGreetedcustomerwithenthusiasmSmiling onthe phonewith acustomerUsed eyecontact whenaddressedcustomerIntroducedyourself/usedcustomer'snameBeing ateamplayerAppreciatecontributionsfrom othersDid whatyou saidyou woulddoYou werecourteousabove &beyondAcknowledgedcustomersuccessesMade mefeelvalued &importantReinforcedsuccess toyourcustomerWent out ofyour way tohelp to helpteammemberWent outof way tobecourteousBeing kind,predictableandapproachableSaw youempoweringyourcustomerTreat folksthe waythey want tobe treatedCelebrateeffortsdone bycustomerBeingsomebodywho makeseverybody feellike somebodyPositivetone andbodylanguageYou werebeingauthentic -beingyourselfCaught yousaying"please" and"thank you"UnderstanddifferenceswithcustomersReallylistened tothatcustomer'sneedsBeingsensitive andunderstandingGreetedcustomerwithenthusiasmSmiling onthe phonewith acustomerUsed eyecontact whenaddressedcustomer

Relationship Building / 4 Dynamic Cornerstones - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Introduced yourself/ used customer's name
  2. Being a team player
  3. Appreciate contributions from others
  4. Did what you said you would do
  5. You were courteous above & beyond
  6. Acknowledged customer successes
  7. Made me feel valued & important
  8. Reinforced success to your customer
  9. Went out of your way to help to help team member
  10. Went out of way to be courteous
  11. Being kind, predictable and approachable
  12. Saw you empowering your customer
  13. Treat folks the way they want to be treated
  14. Celebrate efforts done by customer
  15. Being somebody who makes everybody feel like somebody
  16. Positive tone and body language
  17. You were being authentic - being yourself
  18. Caught you saying "please" and "thank you"
  19. Understand differences with customers
  20. Really listened to that customer's needs
  21. Being sensitive and understanding
  22. Greeted customer with enthusiasm
  23. Smiling on the phone with a customer
  24. Used eye contact when addressed customer