You werebeingauthentic -beingyourselfCelebrateeffortsdone bycustomerWent outof way tobecourteousBeing kind,predictableandapproachableBeing ateamplayerPositivetone andbodylanguageWent out ofyour way tohelp to helpteammemberUsed eyecontact whenaddressedcustomerBeingsomebodywho makeseverybody feellike somebodyBeingsensitive andunderstandingSmiling onthe phonewith acustomerMade mefeelvalued &importantIntroducedyourself/usedcustomer'snameUnderstanddifferenceswithcustomersAcknowledgedcustomersuccessesAppreciatecontributionsfrom othersReallylistened tothatcustomer'sneedsSaw youempoweringyourcustomerDid whatyou saidyou woulddoGreetedcustomerwithenthusiasmReinforcedsuccess toyourcustomerTreat folksthe waythey want tobe treatedYou werecourteousabove &beyondCaught yousaying"please" and"thank you"You werebeingauthentic -beingyourselfCelebrateeffortsdone bycustomerWent outof way tobecourteousBeing kind,predictableandapproachableBeing ateamplayerPositivetone andbodylanguageWent out ofyour way tohelp to helpteammemberUsed eyecontact whenaddressedcustomerBeingsomebodywho makeseverybody feellike somebodyBeingsensitive andunderstandingSmiling onthe phonewith acustomerMade mefeelvalued &importantIntroducedyourself/usedcustomer'snameUnderstanddifferenceswithcustomersAcknowledgedcustomersuccessesAppreciatecontributionsfrom othersReallylistened tothatcustomer'sneedsSaw youempoweringyourcustomerDid whatyou saidyou woulddoGreetedcustomerwithenthusiasmReinforcedsuccess toyourcustomerTreat folksthe waythey want tobe treatedYou werecourteousabove &beyondCaught yousaying"please" and"thank you"

Relationship Building / 4 Dynamic Cornerstones - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You were being authentic - being yourself
  2. Celebrate efforts done by customer
  3. Went out of way to be courteous
  4. Being kind, predictable and approachable
  5. Being a team player
  6. Positive tone and body language
  7. Went out of your way to help to help team member
  8. Used eye contact when addressed customer
  9. Being somebody who makes everybody feel like somebody
  10. Being sensitive and understanding
  11. Smiling on the phone with a customer
  12. Made me feel valued & important
  13. Introduced yourself/ used customer's name
  14. Understand differences with customers
  15. Acknowledged customer successes
  16. Appreciate contributions from others
  17. Really listened to that customer's needs
  18. Saw you empowering your customer
  19. Did what you said you would do
  20. Greeted customer with enthusiasm
  21. Reinforced success to your customer
  22. Treat folks the way they want to be treated
  23. You were courteous above & beyond
  24. Caught you saying "please" and "thank you"