Prevent acharge off(160 dayspd or more)Ask aboutthe weekendpast orpresentReceive apositiveverbatimSet upapayoffGivebenefits ofthe payment& next stepsValuestatementVerifyemailaddressCreateand run acontest forthe dayUpdatecustomerinfoProbefor rfdSet apersonalgoal andreach it byend of dayRecap thecall withthecustomerThank thecustomerfor theirtimeHit morethan 125attemptsSet upan alertCurepaymentBuild up theagent you'retransferringtoShare a bestpractice onthe pulsepageLeverageaccountownershipDiscussa digitaloptionLeave 50voicemailsCompletea call withno deadairNegotiate formore thanthe oldestbucketContributeto theteam pulsepagePrevent acharge off(160 dayspd or more)Ask aboutthe weekendpast orpresentReceive apositiveverbatimSet upapayoffGivebenefits ofthe payment& next stepsValuestatementVerifyemailaddressCreateand run acontest forthe dayUpdatecustomerinfoProbefor rfdSet apersonalgoal andreach it byend of dayRecap thecall withthecustomerThank thecustomerfor theirtimeHit morethan 125attemptsSet upan alertCurepaymentBuild up theagent you'retransferringtoShare a bestpractice onthe pulsepageLeverageaccountownershipDiscussa digitaloptionLeave 50voicemailsCompletea call withno deadairNegotiate formore thanthe oldestbucketContributeto theteam pulsepage

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Prevent a charge off (160 days pd or more)
  2. Ask about the weekend past or present
  3. Receive a positive verbatim
  4. Set up a payoff
  5. Give benefits of the payment & next steps
  6. Value statement
  7. Verify email address
  8. Create and run a contest for the day
  9. Update customer info
  10. Probe for rfd
  11. Set a personal goal and reach it by end of day
  12. Recap the call with the customer
  13. Thank the customer for their time
  14. Hit more than 125 attempts
  15. Set up an alert
  16. Cure payment
  17. Build up the agent you're transferring to
  18. Share a best practice on the pulse page
  19. Leverage account ownership
  20. Discuss a digital option
  21. Leave 50 voicemails
  22. Complete a call with no dead air
  23. Negotiate for more than the oldest bucket
  24. Contribute to the team pulse page