Set upapayoffAsk aboutthe weekendpast orpresentBuild up theagent you'retransferringtoValuestatementGivebenefits ofthe payment& next stepsLeverageaccountownershipPrevent acharge off(160 dayspd or more)CurepaymentShare a bestpractice onthe pulsepageContributeto theteam pulsepageLeave 50voicemailsThank thecustomerfor theirtimeVerifyemailaddressDiscussa digitaloptionSet upan alertSet apersonalgoal andreach it byend of dayReceive apositiveverbatimCreateand run acontest forthe dayUpdatecustomerinfoProbefor rfdHit morethan 125attemptsRecap thecall withthecustomerCompletea call withno deadairNegotiate formore thanthe oldestbucketSet upapayoffAsk aboutthe weekendpast orpresentBuild up theagent you'retransferringtoValuestatementGivebenefits ofthe payment& next stepsLeverageaccountownershipPrevent acharge off(160 dayspd or more)CurepaymentShare a bestpractice onthe pulsepageContributeto theteam pulsepageLeave 50voicemailsThank thecustomerfor theirtimeVerifyemailaddressDiscussa digitaloptionSet upan alertSet apersonalgoal andreach it byend of dayReceive apositiveverbatimCreateand run acontest forthe dayUpdatecustomerinfoProbefor rfdHit morethan 125attemptsRecap thecall withthecustomerCompletea call withno deadairNegotiate formore thanthe oldestbucket

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a payoff
  2. Ask about the weekend past or present
  3. Build up the agent you're transferring to
  4. Value statement
  5. Give benefits of the payment & next steps
  6. Leverage account ownership
  7. Prevent a charge off (160 days pd or more)
  8. Cure payment
  9. Share a best practice on the pulse page
  10. Contribute to the team pulse page
  11. Leave 50 voicemails
  12. Thank the customer for their time
  13. Verify email address
  14. Discuss a digital option
  15. Set up an alert
  16. Set a personal goal and reach it by end of day
  17. Receive a positive verbatim
  18. Create and run a contest for the day
  19. Update customer info
  20. Probe for rfd
  21. Hit more than 125 attempts
  22. Recap the call with the customer
  23. Complete a call with no dead air
  24. Negotiate for more than the oldest bucket