Completea call withno deadairSet apersonalgoal andreach it byend of dayHit morethan 125attemptsUpdatecustomerinfoLeverageaccountownershipSet upan alertLeave 50voicemailsCreateand run acontest forthe dayBuild up theagent you'retransferringtoSet upapayoffReceive apositiveverbatimCurepaymentRecap thecall withthecustomerAsk aboutthe weekendpast orpresentThank thecustomerfor theirtimeDiscussa digitaloptionVerifyemailaddressPrevent acharge off(160 dayspd or more)Contributeto theteam pulsepageShare a bestpractice onthe pulsepageProbefor rfdNegotiate formore thanthe oldestbucketValuestatementGivebenefits ofthe payment& next stepsCompletea call withno deadairSet apersonalgoal andreach it byend of dayHit morethan 125attemptsUpdatecustomerinfoLeverageaccountownershipSet upan alertLeave 50voicemailsCreateand run acontest forthe dayBuild up theagent you'retransferringtoSet upapayoffReceive apositiveverbatimCurepaymentRecap thecall withthecustomerAsk aboutthe weekendpast orpresentThank thecustomerfor theirtimeDiscussa digitaloptionVerifyemailaddressPrevent acharge off(160 dayspd or more)Contributeto theteam pulsepageShare a bestpractice onthe pulsepageProbefor rfdNegotiate formore thanthe oldestbucketValuestatementGivebenefits ofthe payment& next steps

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a call with no dead air
  2. Set a personal goal and reach it by end of day
  3. Hit more than 125 attempts
  4. Update customer info
  5. Leverage account ownership
  6. Set up an alert
  7. Leave 50 voicemails
  8. Create and run a contest for the day
  9. Build up the agent you're transferring to
  10. Set up a payoff
  11. Receive a positive verbatim
  12. Cure payment
  13. Recap the call with the customer
  14. Ask about the weekend past or present
  15. Thank the customer for their time
  16. Discuss a digital option
  17. Verify email address
  18. Prevent a charge off (160 days pd or more)
  19. Contribute to the team pulse page
  20. Share a best practice on the pulse page
  21. Probe for rfd
  22. Negotiate for more than the oldest bucket
  23. Value statement
  24. Give benefits of the payment & next steps