Hit morethan 125attemptsGivebenefits ofthe payment& next stepsValuestatementLeave 50voicemailsDiscussa digitaloptionSet upan alertRecap thecall withthecustomerCreateand run acontest forthe dayContributeto theteam pulsepageVerifyemailaddressSet apersonalgoal andreach it byend of dayProbefor rfdUpdatecustomerinfoCurepaymentNegotiate formore thanthe oldestbucketShare a bestpractice onthe pulsepageThank thecustomerfor theirtimeBuild up theagent you'retransferringtoSet upapayoffCompletea call withno deadairReceive apositiveverbatimLeverageaccountownershipPrevent acharge off(160 dayspd or more)Ask aboutthe weekendpast orpresentHit morethan 125attemptsGivebenefits ofthe payment& next stepsValuestatementLeave 50voicemailsDiscussa digitaloptionSet upan alertRecap thecall withthecustomerCreateand run acontest forthe dayContributeto theteam pulsepageVerifyemailaddressSet apersonalgoal andreach it byend of dayProbefor rfdUpdatecustomerinfoCurepaymentNegotiate formore thanthe oldestbucketShare a bestpractice onthe pulsepageThank thecustomerfor theirtimeBuild up theagent you'retransferringtoSet upapayoffCompletea call withno deadairReceive apositiveverbatimLeverageaccountownershipPrevent acharge off(160 dayspd or more)Ask aboutthe weekendpast orpresent

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hit more than 125 attempts
  2. Give benefits of the payment & next steps
  3. Value statement
  4. Leave 50 voicemails
  5. Discuss a digital option
  6. Set up an alert
  7. Recap the call with the customer
  8. Create and run a contest for the day
  9. Contribute to the team pulse page
  10. Verify email address
  11. Set a personal goal and reach it by end of day
  12. Probe for rfd
  13. Update customer info
  14. Cure payment
  15. Negotiate for more than the oldest bucket
  16. Share a best practice on the pulse page
  17. Thank the customer for their time
  18. Build up the agent you're transferring to
  19. Set up a payoff
  20. Complete a call with no dead air
  21. Receive a positive verbatim
  22. Leverage account ownership
  23. Prevent a charge off (160 days pd or more)
  24. Ask about the weekend past or present