Completea call withno deadairVerifyemailaddressCurepaymentSet upapayoffValuestatementGivebenefits ofthe payment& next stepsProbefor rfdLeverageaccountownershipPrevent acharge off(160 dayspd or more)Leave 50voicemailsBuild up theagent you'retransferringtoSet apersonalgoal andreach it byend of dayUpdatecustomerinfoCreateand run acontest forthe dayNegotiate formore thanthe oldestbucketContributeto theteam pulsepageThank thecustomerfor theirtimeReceive apositiveverbatimAsk aboutthe weekendpast orpresentHit morethan 125attemptsSet upan alertRecap thecall withthecustomerShare a bestpractice onthe pulsepageDiscussa digitaloptionCompletea call withno deadairVerifyemailaddressCurepaymentSet upapayoffValuestatementGivebenefits ofthe payment& next stepsProbefor rfdLeverageaccountownershipPrevent acharge off(160 dayspd or more)Leave 50voicemailsBuild up theagent you'retransferringtoSet apersonalgoal andreach it byend of dayUpdatecustomerinfoCreateand run acontest forthe dayNegotiate formore thanthe oldestbucketContributeto theteam pulsepageThank thecustomerfor theirtimeReceive apositiveverbatimAsk aboutthe weekendpast orpresentHit morethan 125attemptsSet upan alertRecap thecall withthecustomerShare a bestpractice onthe pulsepageDiscussa digitaloption

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Complete a call with no dead air
  2. Verify email address
  3. Cure payment
  4. Set up a payoff
  5. Value statement
  6. Give benefits of the payment & next steps
  7. Probe for rfd
  8. Leverage account ownership
  9. Prevent a charge off (160 days pd or more)
  10. Leave 50 voicemails
  11. Build up the agent you're transferring to
  12. Set a personal goal and reach it by end of day
  13. Update customer info
  14. Create and run a contest for the day
  15. Negotiate for more than the oldest bucket
  16. Contribute to the team pulse page
  17. Thank the customer for their time
  18. Receive a positive verbatim
  19. Ask about the weekend past or present
  20. Hit more than 125 attempts
  21. Set up an alert
  22. Recap the call with the customer
  23. Share a best practice on the pulse page
  24. Discuss a digital option