Probefor rfdCurepaymentSet upapayoffLeave 50voicemailsAsk aboutthe weekendpast orpresentRecap thecall withthecustomerShare a bestpractice onthe pulsepageValuestatementVerifyemailaddressHit morethan 125attemptsThank thecustomerfor theirtimeCreateand run acontest forthe dayUpdatecustomerinfoLeverageaccountownershipSet apersonalgoal andreach it byend of daySet upan alertCompletea call withno deadairBuild up theagent you'retransferringtoReceive apositiveverbatimPrevent acharge off(160 dayspd or more)Discussa digitaloptionGivebenefits ofthe payment& next stepsContributeto theteam pulsepageNegotiate formore thanthe oldestbucketProbefor rfdCurepaymentSet upapayoffLeave 50voicemailsAsk aboutthe weekendpast orpresentRecap thecall withthecustomerShare a bestpractice onthe pulsepageValuestatementVerifyemailaddressHit morethan 125attemptsThank thecustomerfor theirtimeCreateand run acontest forthe dayUpdatecustomerinfoLeverageaccountownershipSet apersonalgoal andreach it byend of daySet upan alertCompletea call withno deadairBuild up theagent you'retransferringtoReceive apositiveverbatimPrevent acharge off(160 dayspd or more)Discussa digitaloptionGivebenefits ofthe payment& next stepsContributeto theteam pulsepageNegotiate formore thanthe oldestbucket

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Probe for rfd
  2. Cure payment
  3. Set up a payoff
  4. Leave 50 voicemails
  5. Ask about the weekend past or present
  6. Recap the call with the customer
  7. Share a best practice on the pulse page
  8. Value statement
  9. Verify email address
  10. Hit more than 125 attempts
  11. Thank the customer for their time
  12. Create and run a contest for the day
  13. Update customer info
  14. Leverage account ownership
  15. Set a personal goal and reach it by end of day
  16. Set up an alert
  17. Complete a call with no dead air
  18. Build up the agent you're transferring to
  19. Receive a positive verbatim
  20. Prevent a charge off (160 days pd or more)
  21. Discuss a digital option
  22. Give benefits of the payment & next steps
  23. Contribute to the team pulse page
  24. Negotiate for more than the oldest bucket