Createand run acontest forthe dayLeave 50voicemailsLeverageaccountownershipReceive apositiveverbatimPrevent acharge off(160 dayspd or more)Completea call withno deadairGivebenefits ofthe payment& next stepsSet upapayoffContributeto theteam pulsepageThank thecustomerfor theirtimeValuestatementHit morethan 125attemptsVerifyemailaddressAsk aboutthe weekendpast orpresentSet apersonalgoal andreach it byend of dayRecap thecall withthecustomerSet upan alertCurepaymentShare a bestpractice onthe pulsepageUpdatecustomerinfoProbefor rfdBuild up theagent you'retransferringtoNegotiate formore thanthe oldestbucketDiscussa digitaloptionCreateand run acontest forthe dayLeave 50voicemailsLeverageaccountownershipReceive apositiveverbatimPrevent acharge off(160 dayspd or more)Completea call withno deadairGivebenefits ofthe payment& next stepsSet upapayoffContributeto theteam pulsepageThank thecustomerfor theirtimeValuestatementHit morethan 125attemptsVerifyemailaddressAsk aboutthe weekendpast orpresentSet apersonalgoal andreach it byend of dayRecap thecall withthecustomerSet upan alertCurepaymentShare a bestpractice onthe pulsepageUpdatecustomerinfoProbefor rfdBuild up theagent you'retransferringtoNegotiate formore thanthe oldestbucketDiscussa digitaloption

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create and run a contest for the day
  2. Leave 50 voicemails
  3. Leverage account ownership
  4. Receive a positive verbatim
  5. Prevent a charge off (160 days pd or more)
  6. Complete a call with no dead air
  7. Give benefits of the payment & next steps
  8. Set up a payoff
  9. Contribute to the team pulse page
  10. Thank the customer for their time
  11. Value statement
  12. Hit more than 125 attempts
  13. Verify email address
  14. Ask about the weekend past or present
  15. Set a personal goal and reach it by end of day
  16. Recap the call with the customer
  17. Set up an alert
  18. Cure payment
  19. Share a best practice on the pulse page
  20. Update customer info
  21. Probe for rfd
  22. Build up the agent you're transferring to
  23. Negotiate for more than the oldest bucket
  24. Discuss a digital option