Complete a call with no dead air Verify email address Cure payment Set up a payoff Value statement Give benefits of the payment & next steps Probe for rfd Leverage account ownership Prevent a charge off (160 days pd or more) Leave 50 voicemails Build up the agent you're transferring to Set a personal goal and reach it by end of day Update customer info Create and run a contest for the day Negotiate for more than the oldest bucket Contribute to the team pulse page Thank the customer for their time Receive a positive verbatim Ask about the weekend past or present Hit more than 125 attempts Set up an alert Recap the call with the customer Share a best practice on the pulse page Discuss a digital option Complete a call with no dead air Verify email address Cure payment Set up a payoff Value statement Give benefits of the payment & next steps Probe for rfd Leverage account ownership Prevent a charge off (160 days pd or more) Leave 50 voicemails Build up the agent you're transferring to Set a personal goal and reach it by end of day Update customer info Create and run a contest for the day Negotiate for more than the oldest bucket Contribute to the team pulse page Thank the customer for their time Receive a positive verbatim Ask about the weekend past or present Hit more than 125 attempts Set up an alert Recap the call with the customer Share a best practice on the pulse page Discuss a digital option
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Complete a call with no dead air
Verify email address
Cure payment
Set up a payoff
Value statement
Give benefits of the payment & next steps
Probe for rfd
Leverage account ownership
Prevent a charge off (160 days pd or more)
Leave 50 voicemails
Build up the agent you're transferring to
Set a personal goal and reach it by end of day
Update customer info
Create and run a contest for the day
Negotiate for more than the oldest bucket
Contribute to the team pulse page
Thank the customer for their time
Receive a positive verbatim
Ask about the weekend
past or present
Hit more than 125 attempts
Set up an alert
Recap the call with the customer
Share a best practice on the pulse page
Discuss a digital option