Prevent acharge off(160 dayspd or more)UpdatecustomerinfoGivebenefits ofthe payment& next stepsNegotiate formore thanthe oldestbucketRecap thecall withthecustomerThank thecustomerfor theirtimeVerifyemailaddressCompletea call withno deadairValuestatementAsk aboutthe weekendpast orpresentCreateand run acontest forthe dayBuild up theagent you'retransferringtoLeave 50voicemailsDiscussa digitaloptionCurepaymentReceive apositiveverbatimShare a bestpractice onthe pulsepageSet apersonalgoal andreach it byend of dayProbefor rfdHit morethan 125attemptsLeverageaccountownershipSet upapayoffSet upan alertContributeto theteam pulsepagePrevent acharge off(160 dayspd or more)UpdatecustomerinfoGivebenefits ofthe payment& next stepsNegotiate formore thanthe oldestbucketRecap thecall withthecustomerThank thecustomerfor theirtimeVerifyemailaddressCompletea call withno deadairValuestatementAsk aboutthe weekendpast orpresentCreateand run acontest forthe dayBuild up theagent you'retransferringtoLeave 50voicemailsDiscussa digitaloptionCurepaymentReceive apositiveverbatimShare a bestpractice onthe pulsepageSet apersonalgoal andreach it byend of dayProbefor rfdHit morethan 125attemptsLeverageaccountownershipSet upapayoffSet upan alertContributeto theteam pulsepage

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Prevent a charge off (160 days pd or more)
  2. Update customer info
  3. Give benefits of the payment & next steps
  4. Negotiate for more than the oldest bucket
  5. Recap the call with the customer
  6. Thank the customer for their time
  7. Verify email address
  8. Complete a call with no dead air
  9. Value statement
  10. Ask about the weekend past or present
  11. Create and run a contest for the day
  12. Build up the agent you're transferring to
  13. Leave 50 voicemails
  14. Discuss a digital option
  15. Cure payment
  16. Receive a positive verbatim
  17. Share a best practice on the pulse page
  18. Set a personal goal and reach it by end of day
  19. Probe for rfd
  20. Hit more than 125 attempts
  21. Leverage account ownership
  22. Set up a payoff
  23. Set up an alert
  24. Contribute to the team pulse page