Hit more than 125 attempts Give benefits of the payment & next steps Value statement Leave 50 voicemails Discuss a digital option Set up an alert Recap the call with the customer Create and run a contest for the day Contribute to the team pulse page Verify email address Set a personal goal and reach it by end of day Probe for rfd Update customer info Cure payment Negotiate for more than the oldest bucket Share a best practice on the pulse page Thank the customer for their time Build up the agent you're transferring to Set up a payoff Complete a call with no dead air Receive a positive verbatim Leverage account ownership Prevent a charge off (160 days pd or more) Ask about the weekend past or present Hit more than 125 attempts Give benefits of the payment & next steps Value statement Leave 50 voicemails Discuss a digital option Set up an alert Recap the call with the customer Create and run a contest for the day Contribute to the team pulse page Verify email address Set a personal goal and reach it by end of day Probe for rfd Update customer info Cure payment Negotiate for more than the oldest bucket Share a best practice on the pulse page Thank the customer for their time Build up the agent you're transferring to Set up a payoff Complete a call with no dead air Receive a positive verbatim Leverage account ownership Prevent a charge off (160 days pd or more) Ask about the weekend past or present
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Hit more than 125 attempts
Give benefits of the payment & next steps
Value statement
Leave 50 voicemails
Discuss a digital option
Set up an alert
Recap the call with the customer
Create and run a contest for the day
Contribute to the team pulse page
Verify email address
Set a personal goal and reach it by end of day
Probe for rfd
Update customer info
Cure payment
Negotiate for more than the oldest bucket
Share a best practice on the pulse page
Thank the customer for their time
Build up the agent you're transferring to
Set up a payoff
Complete a call with no dead air
Receive a positive verbatim
Leverage account ownership
Prevent a charge off (160 days pd or more)
Ask about the weekend
past or present