Ask aboutthe weekendpast orpresentSet upapayoffProbefor rfdLeave 50voicemailsReceive apositiveverbatimHit morethan 125attemptsCurepaymentVerifyemailaddressShare a bestpractice onthe pulsepageContributeto theteam pulsepageSet apersonalgoal andreach it byend of dayLeverageaccountownershipCompletea call withno deadairBuild up theagent you'retransferringtoSet upan alertValuestatementThank thecustomerfor theirtimeCreateand run acontest forthe dayPrevent acharge off(160 dayspd or more)UpdatecustomerinfoNegotiate formore thanthe oldestbucketGivebenefits ofthe payment& next stepsRecap thecall withthecustomerDiscussa digitaloptionAsk aboutthe weekendpast orpresentSet upapayoffProbefor rfdLeave 50voicemailsReceive apositiveverbatimHit morethan 125attemptsCurepaymentVerifyemailaddressShare a bestpractice onthe pulsepageContributeto theteam pulsepageSet apersonalgoal andreach it byend of dayLeverageaccountownershipCompletea call withno deadairBuild up theagent you'retransferringtoSet upan alertValuestatementThank thecustomerfor theirtimeCreateand run acontest forthe dayPrevent acharge off(160 dayspd or more)UpdatecustomerinfoNegotiate formore thanthe oldestbucketGivebenefits ofthe payment& next stepsRecap thecall withthecustomerDiscussa digitaloption

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask about the weekend past or present
  2. Set up a payoff
  3. Probe for rfd
  4. Leave 50 voicemails
  5. Receive a positive verbatim
  6. Hit more than 125 attempts
  7. Cure payment
  8. Verify email address
  9. Share a best practice on the pulse page
  10. Contribute to the team pulse page
  11. Set a personal goal and reach it by end of day
  12. Leverage account ownership
  13. Complete a call with no dead air
  14. Build up the agent you're transferring to
  15. Set up an alert
  16. Value statement
  17. Thank the customer for their time
  18. Create and run a contest for the day
  19. Prevent a charge off (160 days pd or more)
  20. Update customer info
  21. Negotiate for more than the oldest bucket
  22. Give benefits of the payment & next steps
  23. Recap the call with the customer
  24. Discuss a digital option