CurepaymentReceive apositiveverbatimHit morethan 125attemptsNegotiate formore thanthe oldestbucketDiscussa digitaloptionUpdatecustomerinfoThank thecustomerfor theirtimeSet apersonalgoal andreach it byend of dayValuestatementContributeto theteam pulsepageLeverageaccountownershipSet upan alertPrevent acharge off(160 dayspd or more)Completea call withno deadairGivebenefits ofthe payment& next stepsCreateand run acontest forthe dayBuild up theagent you'retransferringtoVerifyemailaddressProbefor rfdSet upapayoffRecap thecall withthecustomerLeave 50voicemailsShare a bestpractice onthe pulsepageAsk aboutthe weekendpast orpresentCurepaymentReceive apositiveverbatimHit morethan 125attemptsNegotiate formore thanthe oldestbucketDiscussa digitaloptionUpdatecustomerinfoThank thecustomerfor theirtimeSet apersonalgoal andreach it byend of dayValuestatementContributeto theteam pulsepageLeverageaccountownershipSet upan alertPrevent acharge off(160 dayspd or more)Completea call withno deadairGivebenefits ofthe payment& next stepsCreateand run acontest forthe dayBuild up theagent you'retransferringtoVerifyemailaddressProbefor rfdSet upapayoffRecap thecall withthecustomerLeave 50voicemailsShare a bestpractice onthe pulsepageAsk aboutthe weekendpast orpresent

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Cure payment
  2. Receive a positive verbatim
  3. Hit more than 125 attempts
  4. Negotiate for more than the oldest bucket
  5. Discuss a digital option
  6. Update customer info
  7. Thank the customer for their time
  8. Set a personal goal and reach it by end of day
  9. Value statement
  10. Contribute to the team pulse page
  11. Leverage account ownership
  12. Set up an alert
  13. Prevent a charge off (160 days pd or more)
  14. Complete a call with no dead air
  15. Give benefits of the payment & next steps
  16. Create and run a contest for the day
  17. Build up the agent you're transferring to
  18. Verify email address
  19. Probe for rfd
  20. Set up a payoff
  21. Recap the call with the customer
  22. Leave 50 voicemails
  23. Share a best practice on the pulse page
  24. Ask about the weekend past or present