Ask about the weekend past or present Set up a payoff Probe for rfd Leave 50 voicemails Receive a positive verbatim Hit more than 125 attempts Cure payment Verify email address Share a best practice on the pulse page Contribute to the team pulse page Set a personal goal and reach it by end of day Leverage account ownership Complete a call with no dead air Build up the agent you're transferring to Set up an alert Value statement Thank the customer for their time Create and run a contest for the day Prevent a charge off (160 days pd or more) Update customer info Negotiate for more than the oldest bucket Give benefits of the payment & next steps Recap the call with the customer Discuss a digital option Ask about the weekend past or present Set up a payoff Probe for rfd Leave 50 voicemails Receive a positive verbatim Hit more than 125 attempts Cure payment Verify email address Share a best practice on the pulse page Contribute to the team pulse page Set a personal goal and reach it by end of day Leverage account ownership Complete a call with no dead air Build up the agent you're transferring to Set up an alert Value statement Thank the customer for their time Create and run a contest for the day Prevent a charge off (160 days pd or more) Update customer info Negotiate for more than the oldest bucket Give benefits of the payment & next steps Recap the call with the customer Discuss a digital option
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Ask about the weekend
past or present
Set up a payoff
Probe for rfd
Leave 50 voicemails
Receive a positive verbatim
Hit more than 125 attempts
Cure payment
Verify email address
Share a best practice on the pulse page
Contribute to the team pulse page
Set a personal goal and reach it by end of day
Leverage account ownership
Complete a call with no dead air
Build up the agent you're transferring to
Set up an alert
Value statement
Thank the customer for their time
Create and run a contest for the day
Prevent a charge off (160 days pd or more)
Update customer info
Negotiate for more than the oldest bucket
Give benefits of the payment & next steps
Recap the call with the customer
Discuss a digital option