Share a bestpractice onthe pulsepageSet upapayoffCompletea call withno deadairReceive apositiveverbatimContributeto theteam pulsepageNegotiate formore thanthe oldestbucketRecap thecall withthecustomerSet upan alertDiscussa digitaloptionThank thecustomerfor theirtimeCurepaymentBuild up theagent you'retransferringtoValuestatementSet apersonalgoal andreach it byend of dayProbefor rfdUpdatecustomerinfoPrevent acharge off(160 dayspd or more)LeverageaccountownershipGivebenefits ofthe payment& next stepsLeave 50voicemailsHit morethan 125attemptsCreateand run acontest forthe dayVerifyemailaddressAsk aboutthe weekendpast orpresentShare a bestpractice onthe pulsepageSet upapayoffCompletea call withno deadairReceive apositiveverbatimContributeto theteam pulsepageNegotiate formore thanthe oldestbucketRecap thecall withthecustomerSet upan alertDiscussa digitaloptionThank thecustomerfor theirtimeCurepaymentBuild up theagent you'retransferringtoValuestatementSet apersonalgoal andreach it byend of dayProbefor rfdUpdatecustomerinfoPrevent acharge off(160 dayspd or more)LeverageaccountownershipGivebenefits ofthe payment& next stepsLeave 50voicemailsHit morethan 125attemptsCreateand run acontest forthe dayVerifyemailaddressAsk aboutthe weekendpast orpresent

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a best practice on the pulse page
  2. Set up a payoff
  3. Complete a call with no dead air
  4. Receive a positive verbatim
  5. Contribute to the team pulse page
  6. Negotiate for more than the oldest bucket
  7. Recap the call with the customer
  8. Set up an alert
  9. Discuss a digital option
  10. Thank the customer for their time
  11. Cure payment
  12. Build up the agent you're transferring to
  13. Value statement
  14. Set a personal goal and reach it by end of day
  15. Probe for rfd
  16. Update customer info
  17. Prevent a charge off (160 days pd or more)
  18. Leverage account ownership
  19. Give benefits of the payment & next steps
  20. Leave 50 voicemails
  21. Hit more than 125 attempts
  22. Create and run a contest for the day
  23. Verify email address
  24. Ask about the weekend past or present