Build up theagent you'retransferringtoValuestatementVerifyemailaddressSet upan alertCurepaymentLeverageaccountownershipRecap thecall withthecustomerThank thecustomerfor theirtimeGivebenefits ofthe payment& next stepsDiscussa digitaloptionProbefor rfdHit morethan 125attemptsNegotiate formore thanthe oldestbucketLeave 50voicemailsSet apersonalgoal andreach it byend of dayCreateand run acontest forthe dayReceive apositiveverbatimContributeto theteam pulsepageUpdatecustomerinfoAsk aboutthe weekendpast orpresentSet upapayoffPrevent acharge off(160 dayspd or more)Share a bestpractice onthe pulsepageCompletea call withno deadairBuild up theagent you'retransferringtoValuestatementVerifyemailaddressSet upan alertCurepaymentLeverageaccountownershipRecap thecall withthecustomerThank thecustomerfor theirtimeGivebenefits ofthe payment& next stepsDiscussa digitaloptionProbefor rfdHit morethan 125attemptsNegotiate formore thanthe oldestbucketLeave 50voicemailsSet apersonalgoal andreach it byend of dayCreateand run acontest forthe dayReceive apositiveverbatimContributeto theteam pulsepageUpdatecustomerinfoAsk aboutthe weekendpast orpresentSet upapayoffPrevent acharge off(160 dayspd or more)Share a bestpractice onthe pulsepageCompletea call withno deadair

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build up the agent you're transferring to
  2. Value statement
  3. Verify email address
  4. Set up an alert
  5. Cure payment
  6. Leverage account ownership
  7. Recap the call with the customer
  8. Thank the customer for their time
  9. Give benefits of the payment & next steps
  10. Discuss a digital option
  11. Probe for rfd
  12. Hit more than 125 attempts
  13. Negotiate for more than the oldest bucket
  14. Leave 50 voicemails
  15. Set a personal goal and reach it by end of day
  16. Create and run a contest for the day
  17. Receive a positive verbatim
  18. Contribute to the team pulse page
  19. Update customer info
  20. Ask about the weekend past or present
  21. Set up a payoff
  22. Prevent a charge off (160 days pd or more)
  23. Share a best practice on the pulse page
  24. Complete a call with no dead air