Givebenefits ofthe payment& next stepsAsk aboutthe weekendpast orpresentValuestatementDiscussa digitaloptionSet upan alertLeave 50voicemailsHit morethan 125attemptsSet apersonalgoal andreach it byend of dayVerifyemailaddressThank thecustomerfor theirtimeUpdatecustomerinfoContributeto theteam pulsepageRecap thecall withthecustomerCurepaymentShare a bestpractice onthe pulsepageReceive apositiveverbatimSet upapayoffNegotiate formore thanthe oldestbucketPrevent acharge off(160 dayspd or more)Probefor rfdBuild up theagent you'retransferringtoCreateand run acontest forthe dayLeverageaccountownershipCompletea call withno deadairGivebenefits ofthe payment& next stepsAsk aboutthe weekendpast orpresentValuestatementDiscussa digitaloptionSet upan alertLeave 50voicemailsHit morethan 125attemptsSet apersonalgoal andreach it byend of dayVerifyemailaddressThank thecustomerfor theirtimeUpdatecustomerinfoContributeto theteam pulsepageRecap thecall withthecustomerCurepaymentShare a bestpractice onthe pulsepageReceive apositiveverbatimSet upapayoffNegotiate formore thanthe oldestbucketPrevent acharge off(160 dayspd or more)Probefor rfdBuild up theagent you'retransferringtoCreateand run acontest forthe dayLeverageaccountownershipCompletea call withno deadair

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Give benefits of the payment & next steps
  2. Ask about the weekend past or present
  3. Value statement
  4. Discuss a digital option
  5. Set up an alert
  6. Leave 50 voicemails
  7. Hit more than 125 attempts
  8. Set a personal goal and reach it by end of day
  9. Verify email address
  10. Thank the customer for their time
  11. Update customer info
  12. Contribute to the team pulse page
  13. Recap the call with the customer
  14. Cure payment
  15. Share a best practice on the pulse page
  16. Receive a positive verbatim
  17. Set up a payoff
  18. Negotiate for more than the oldest bucket
  19. Prevent a charge off (160 days pd or more)
  20. Probe for rfd
  21. Build up the agent you're transferring to
  22. Create and run a contest for the day
  23. Leverage account ownership
  24. Complete a call with no dead air