Set upan alertContributeto theteam pulsepageProbefor rfdBuild up theagent you'retransferringtoPrevent acharge off(160 dayspd or more)Ask aboutthe weekendpast orpresentLeverageaccountownershipLeave 50voicemailsSet upapayoffVerifyemailaddressNegotiate formore thanthe oldestbucketUpdatecustomerinfoThank thecustomerfor theirtimeReceive apositiveverbatimCurepaymentCreateand run acontest forthe dayShare a bestpractice onthe pulsepageCompletea call withno deadairHit morethan 125attemptsGivebenefits ofthe payment& next stepsSet apersonalgoal andreach it byend of dayDiscussa digitaloptionRecap thecall withthecustomerValuestatementSet upan alertContributeto theteam pulsepageProbefor rfdBuild up theagent you'retransferringtoPrevent acharge off(160 dayspd or more)Ask aboutthe weekendpast orpresentLeverageaccountownershipLeave 50voicemailsSet upapayoffVerifyemailaddressNegotiate formore thanthe oldestbucketUpdatecustomerinfoThank thecustomerfor theirtimeReceive apositiveverbatimCurepaymentCreateand run acontest forthe dayShare a bestpractice onthe pulsepageCompletea call withno deadairHit morethan 125attemptsGivebenefits ofthe payment& next stepsSet apersonalgoal andreach it byend of dayDiscussa digitaloptionRecap thecall withthecustomerValuestatement

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Set up an alert
  2. Contribute to the team pulse page
  3. Probe for rfd
  4. Build up the agent you're transferring to
  5. Prevent a charge off (160 days pd or more)
  6. Ask about the weekend past or present
  7. Leverage account ownership
  8. Leave 50 voicemails
  9. Set up a payoff
  10. Verify email address
  11. Negotiate for more than the oldest bucket
  12. Update customer info
  13. Thank the customer for their time
  14. Receive a positive verbatim
  15. Cure payment
  16. Create and run a contest for the day
  17. Share a best practice on the pulse page
  18. Complete a call with no dead air
  19. Hit more than 125 attempts
  20. Give benefits of the payment & next steps
  21. Set a personal goal and reach it by end of day
  22. Discuss a digital option
  23. Recap the call with the customer
  24. Value statement