Discussa digitaloptionShare a bestpractice onthe pulsepageLeave 50voicemailsCreateand run acontest forthe dayHit morethan 125attemptsNegotiate formore thanthe oldestbucketGivebenefits ofthe payment& next stepsThank thecustomerfor theirtimeBuild up theagent you'retransferringtoVerifyemailaddressRecap thecall withthecustomerSet upapayoffValuestatementCurepaymentReceive apositiveverbatimProbefor rfdAsk aboutthe weekendpast orpresentSet upan alertUpdatecustomerinfoSet apersonalgoal andreach it byend of dayCompletea call withno deadairContributeto theteam pulsepageLeverageaccountownershipPrevent acharge off(160 dayspd or more)Discussa digitaloptionShare a bestpractice onthe pulsepageLeave 50voicemailsCreateand run acontest forthe dayHit morethan 125attemptsNegotiate formore thanthe oldestbucketGivebenefits ofthe payment& next stepsThank thecustomerfor theirtimeBuild up theagent you'retransferringtoVerifyemailaddressRecap thecall withthecustomerSet upapayoffValuestatementCurepaymentReceive apositiveverbatimProbefor rfdAsk aboutthe weekendpast orpresentSet upan alertUpdatecustomerinfoSet apersonalgoal andreach it byend of dayCompletea call withno deadairContributeto theteam pulsepageLeverageaccountownershipPrevent acharge off(160 dayspd or more)

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discuss a digital option
  2. Share a best practice on the pulse page
  3. Leave 50 voicemails
  4. Create and run a contest for the day
  5. Hit more than 125 attempts
  6. Negotiate for more than the oldest bucket
  7. Give benefits of the payment & next steps
  8. Thank the customer for their time
  9. Build up the agent you're transferring to
  10. Verify email address
  11. Recap the call with the customer
  12. Set up a payoff
  13. Value statement
  14. Cure payment
  15. Receive a positive verbatim
  16. Probe for rfd
  17. Ask about the weekend past or present
  18. Set up an alert
  19. Update customer info
  20. Set a personal goal and reach it by end of day
  21. Complete a call with no dead air
  22. Contribute to the team pulse page
  23. Leverage account ownership
  24. Prevent a charge off (160 days pd or more)