Ask aboutthe weekendpast orpresentReceive apositiveverbatimCreateand run acontest forthe dayLeave 50voicemailsProbefor rfdDiscussa digitaloptionHit morethan 125attemptsGivebenefits ofthe payment& next stepsShare a bestpractice onthe pulsepageVerifyemailaddressSet upan alertCompletea call withno deadairUpdatecustomerinfoValuestatementCurepaymentContributeto theteam pulsepagePrevent acharge off(160 dayspd or more)Thank thecustomerfor theirtimeBuild up theagent you'retransferringtoSet upapayoffNegotiate formore thanthe oldestbucketRecap thecall withthecustomerLeverageaccountownershipSet apersonalgoal andreach it byend of dayAsk aboutthe weekendpast orpresentReceive apositiveverbatimCreateand run acontest forthe dayLeave 50voicemailsProbefor rfdDiscussa digitaloptionHit morethan 125attemptsGivebenefits ofthe payment& next stepsShare a bestpractice onthe pulsepageVerifyemailaddressSet upan alertCompletea call withno deadairUpdatecustomerinfoValuestatementCurepaymentContributeto theteam pulsepagePrevent acharge off(160 dayspd or more)Thank thecustomerfor theirtimeBuild up theagent you'retransferringtoSet upapayoffNegotiate formore thanthe oldestbucketRecap thecall withthecustomerLeverageaccountownershipSet apersonalgoal andreach it byend of day

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask about the weekend past or present
  2. Receive a positive verbatim
  3. Create and run a contest for the day
  4. Leave 50 voicemails
  5. Probe for rfd
  6. Discuss a digital option
  7. Hit more than 125 attempts
  8. Give benefits of the payment & next steps
  9. Share a best practice on the pulse page
  10. Verify email address
  11. Set up an alert
  12. Complete a call with no dead air
  13. Update customer info
  14. Value statement
  15. Cure payment
  16. Contribute to the team pulse page
  17. Prevent a charge off (160 days pd or more)
  18. Thank the customer for their time
  19. Build up the agent you're transferring to
  20. Set up a payoff
  21. Negotiate for more than the oldest bucket
  22. Recap the call with the customer
  23. Leverage account ownership
  24. Set a personal goal and reach it by end of day