Build up theagent you'retransferringtoValuestatementDiscussa digitaloptionHit morethan 125attemptsShare a bestpractice onthe pulsepageThank thecustomerfor theirtimeSet upan alertProbefor rfdSet upapayoffCompletea call withno deadairVerifyemailaddressRecap thecall withthecustomerLeave 50voicemailsSet apersonalgoal andreach it byend of dayPrevent acharge off(160 dayspd or more)Givebenefits ofthe payment& next stepsCurepaymentReceive apositiveverbatimContributeto theteam pulsepageCreateand run acontest forthe dayUpdatecustomerinfoAsk aboutthe weekendpast orpresentNegotiate formore thanthe oldestbucketLeverageaccountownershipBuild up theagent you'retransferringtoValuestatementDiscussa digitaloptionHit morethan 125attemptsShare a bestpractice onthe pulsepageThank thecustomerfor theirtimeSet upan alertProbefor rfdSet upapayoffCompletea call withno deadairVerifyemailaddressRecap thecall withthecustomerLeave 50voicemailsSet apersonalgoal andreach it byend of dayPrevent acharge off(160 dayspd or more)Givebenefits ofthe payment& next stepsCurepaymentReceive apositiveverbatimContributeto theteam pulsepageCreateand run acontest forthe dayUpdatecustomerinfoAsk aboutthe weekendpast orpresentNegotiate formore thanthe oldestbucketLeverageaccountownership

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Build up the agent you're transferring to
  2. Value statement
  3. Discuss a digital option
  4. Hit more than 125 attempts
  5. Share a best practice on the pulse page
  6. Thank the customer for their time
  7. Set up an alert
  8. Probe for rfd
  9. Set up a payoff
  10. Complete a call with no dead air
  11. Verify email address
  12. Recap the call with the customer
  13. Leave 50 voicemails
  14. Set a personal goal and reach it by end of day
  15. Prevent a charge off (160 days pd or more)
  16. Give benefits of the payment & next steps
  17. Cure payment
  18. Receive a positive verbatim
  19. Contribute to the team pulse page
  20. Create and run a contest for the day
  21. Update customer info
  22. Ask about the weekend past or present
  23. Negotiate for more than the oldest bucket
  24. Leverage account ownership