Createand run acontest forthe dayUpdatecustomerinfoPrevent acharge off(160 dayspd or more)Recap thecall withthecustomerThank thecustomerfor theirtimeCompletea call withno deadairAsk aboutthe weekendpast orpresentValuestatementSet apersonalgoal andreach it byend of dayCurepaymentSet upan alertLeave 50voicemailsContributeto theteam pulsepageNegotiate formore thanthe oldestbucketGivebenefits ofthe payment& next stepsProbefor rfdHit morethan 125attemptsReceive apositiveverbatimShare a bestpractice onthe pulsepageLeverageaccountownershipSet upapayoffVerifyemailaddressDiscussa digitaloptionBuild up theagent you'retransferringtoCreateand run acontest forthe dayUpdatecustomerinfoPrevent acharge off(160 dayspd or more)Recap thecall withthecustomerThank thecustomerfor theirtimeCompletea call withno deadairAsk aboutthe weekendpast orpresentValuestatementSet apersonalgoal andreach it byend of dayCurepaymentSet upan alertLeave 50voicemailsContributeto theteam pulsepageNegotiate formore thanthe oldestbucketGivebenefits ofthe payment& next stepsProbefor rfdHit morethan 125attemptsReceive apositiveverbatimShare a bestpractice onthe pulsepageLeverageaccountownershipSet upapayoffVerifyemailaddressDiscussa digitaloptionBuild up theagent you'retransferringto

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Create and run a contest for the day
  2. Update customer info
  3. Prevent a charge off (160 days pd or more)
  4. Recap the call with the customer
  5. Thank the customer for their time
  6. Complete a call with no dead air
  7. Ask about the weekend past or present
  8. Value statement
  9. Set a personal goal and reach it by end of day
  10. Cure payment
  11. Set up an alert
  12. Leave 50 voicemails
  13. Contribute to the team pulse page
  14. Negotiate for more than the oldest bucket
  15. Give benefits of the payment & next steps
  16. Probe for rfd
  17. Hit more than 125 attempts
  18. Receive a positive verbatim
  19. Share a best practice on the pulse page
  20. Leverage account ownership
  21. Set up a payoff
  22. Verify email address
  23. Discuss a digital option
  24. Build up the agent you're transferring to