Set upan alertUpdatecustomerinfoHit morethan 125attemptsContributeto theteam pulsepageShare a bestpractice onthe pulsepageReceive apositiveverbatimCompletea call withno deadairSet apersonalgoal andreach it byend of dayVerifyemailaddressPrevent acharge off(160 dayspd or more)Leave 50voicemailsDiscussa digitaloptionSet upapayoffNegotiate formore thanthe oldestbucketCreateand run acontest forthe dayProbefor rfdCurepaymentGivebenefits ofthe payment& next stepsAsk aboutthe weekendpast orpresentRecap thecall withthecustomerValuestatementThank thecustomerfor theirtimeBuild up theagent you'retransferringtoLeverageaccountownershipSet upan alertUpdatecustomerinfoHit morethan 125attemptsContributeto theteam pulsepageShare a bestpractice onthe pulsepageReceive apositiveverbatimCompletea call withno deadairSet apersonalgoal andreach it byend of dayVerifyemailaddressPrevent acharge off(160 dayspd or more)Leave 50voicemailsDiscussa digitaloptionSet upapayoffNegotiate formore thanthe oldestbucketCreateand run acontest forthe dayProbefor rfdCurepaymentGivebenefits ofthe payment& next stepsAsk aboutthe weekendpast orpresentRecap thecall withthecustomerValuestatementThank thecustomerfor theirtimeBuild up theagent you'retransferringtoLeverageaccountownership

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up an alert
  2. Update customer info
  3. Hit more than 125 attempts
  4. Contribute to the team pulse page
  5. Share a best practice on the pulse page
  6. Receive a positive verbatim
  7. Complete a call with no dead air
  8. Set a personal goal and reach it by end of day
  9. Verify email address
  10. Prevent a charge off (160 days pd or more)
  11. Leave 50 voicemails
  12. Discuss a digital option
  13. Set up a payoff
  14. Negotiate for more than the oldest bucket
  15. Create and run a contest for the day
  16. Probe for rfd
  17. Cure payment
  18. Give benefits of the payment & next steps
  19. Ask about the weekend past or present
  20. Recap the call with the customer
  21. Value statement
  22. Thank the customer for their time
  23. Build up the agent you're transferring to
  24. Leverage account ownership