Set upapayoffGivebenefits ofthe payment& next stepsThank thecustomerfor theirtimeShare a bestpractice onthe pulsepageNegotiate formore thanthe oldestbucketLeverageaccountownershipAsk aboutthe weekendpast orpresentLeave 50voicemailsCreateand run acontest forthe dayDiscussa digitaloptionBuild up theagent you'retransferringtoSet apersonalgoal andreach it byend of dayProbefor rfdUpdatecustomerinfoValuestatementVerifyemailaddressSet upan alertHit morethan 125attemptsReceive apositiveverbatimCompletea call withno deadairContributeto theteam pulsepageCurepaymentPrevent acharge off(160 dayspd or more)Recap thecall withthecustomerSet upapayoffGivebenefits ofthe payment& next stepsThank thecustomerfor theirtimeShare a bestpractice onthe pulsepageNegotiate formore thanthe oldestbucketLeverageaccountownershipAsk aboutthe weekendpast orpresentLeave 50voicemailsCreateand run acontest forthe dayDiscussa digitaloptionBuild up theagent you'retransferringtoSet apersonalgoal andreach it byend of dayProbefor rfdUpdatecustomerinfoValuestatementVerifyemailaddressSet upan alertHit morethan 125attemptsReceive apositiveverbatimCompletea call withno deadairContributeto theteam pulsepageCurepaymentPrevent acharge off(160 dayspd or more)Recap thecall withthecustomer

Team Taylor - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Set up a payoff
  2. Give benefits of the payment & next steps
  3. Thank the customer for their time
  4. Share a best practice on the pulse page
  5. Negotiate for more than the oldest bucket
  6. Leverage account ownership
  7. Ask about the weekend past or present
  8. Leave 50 voicemails
  9. Create and run a contest for the day
  10. Discuss a digital option
  11. Build up the agent you're transferring to
  12. Set a personal goal and reach it by end of day
  13. Probe for rfd
  14. Update customer info
  15. Value statement
  16. Verify email address
  17. Set up an alert
  18. Hit more than 125 attempts
  19. Receive a positive verbatim
  20. Complete a call with no dead air
  21. Contribute to the team pulse page
  22. Cure payment
  23. Prevent a charge off (160 days pd or more)
  24. Recap the call with the customer