Someoneleft you avoicemailResidentrequestsa feewaiverWent overpaymenthistory w/a residentReceivedone ofyour noappsFellow UBClerk sharesa funny /interestingstoryHelped acustomerthrough aPaymentusissueSpoke w/ aresidentregardingtheir usageCompleteda write-offTook a call30 minutesor lessbefore closeHad a pleasantconversationwith a resident.(More than justthe norm!)Receivedan appfrom arenterTook a callregardingbudgetbillingYouprocess a"prior bill"move-inResidentgave youattitudeMade apaymentarrangement(formal orinformal)Residentrequestsa leakcreditMailed oremailed aformal letter(No App,Collections,etc.)Took thefirstphone callof the dayFound amisappliedpaymentAuto-paymentpulled whenit shouldn'thaveYou learnedsomethingnew (workrelated lol)Found andresolved atruncationissueYou had tolook up how tospell a word(We've allbeen there ;)Someoneleft you avoicemailResidentrequestsa feewaiverWent overpaymenthistory w/a residentReceivedone ofyour noappsFellow UBClerk sharesa funny /interestingstoryHelped acustomerthrough aPaymentusissueSpoke w/ aresidentregardingtheir usageCompleteda write-offTook a call30 minutesor lessbefore closeHad a pleasantconversationwith a resident.(More than justthe norm!)Receivedan appfrom arenterTook a callregardingbudgetbillingYouprocess a"prior bill"move-inResidentgave youattitudeMade apaymentarrangement(formal orinformal)Residentrequestsa leakcreditMailed oremailed aformal letter(No App,Collections,etc.)Took thefirstphone callof the dayFound amisappliedpaymentAuto-paymentpulled whenit shouldn'thaveYou learnedsomethingnew (workrelated lol)Found andresolved atruncationissueYou had tolook up how tospell a word(We've allbeen there ;)

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone left you a voicemail
  2. Resident requests a fee waiver
  3. Went over payment history w/ a resident
  4. Received one of your no apps
  5. Fellow UB Clerk shares a funny / interesting story
  6. Helped a customer through a Paymentus issue
  7. Spoke w/ a resident regarding their usage
  8. Completed a write-off
  9. Took a call 30 minutes or less before close
  10. Had a pleasant conversation with a resident. (More than just the norm!)
  11. Received an app from a renter
  12. Took a call regarding budget billing
  13. You process a "prior bill" move-in
  14. Resident gave you attitude
  15. Made a payment arrangement (formal or informal)
  16. Resident requests a leak credit
  17. Mailed or emailed a formal letter (No App, Collections, etc.)
  18. Took the first phone call of the day
  19. Found a misapplied payment
  20. Auto-payment pulled when it shouldn't have
  21. You learned something new (work related lol)
  22. Found and resolved a truncation issue
  23. You had to look up how to spell a word (We've all been there ;)