Found amisappliedpaymentResidentrequestsa leakcreditAuto-paymentpulled whenit shouldn'thaveTook a call30 minutesor lessbefore closeReceivedone ofyour noappsTook a callregardingbudgetbillingMailed oremailed aformal letter(No App,Collections,etc.)Youprocess a"prior bill"move-inSpoke w/ aresidentregardingtheir usageFellow UBClerk sharesa funny /interestingstoryFound andresolved atruncationissueMade apaymentarrangement(formal orinformal)Receivedan appfrom arenterYou had tolook up how tospell a word(We've allbeen there ;)Residentrequestsa feewaiverTook thefirstphone callof the daySomeoneleft you avoicemailResidentgave youattitudeYou learnedsomethingnew (workrelated lol)Had a pleasantconversationwith a resident.(More than justthe norm!)Helped acustomerthrough aPaymentusissueWent overpaymenthistory w/a residentCompleteda write-offFound amisappliedpaymentResidentrequestsa leakcreditAuto-paymentpulled whenit shouldn'thaveTook a call30 minutesor lessbefore closeReceivedone ofyour noappsTook a callregardingbudgetbillingMailed oremailed aformal letter(No App,Collections,etc.)Youprocess a"prior bill"move-inSpoke w/ aresidentregardingtheir usageFellow UBClerk sharesa funny /interestingstoryFound andresolved atruncationissueMade apaymentarrangement(formal orinformal)Receivedan appfrom arenterYou had tolook up how tospell a word(We've allbeen there ;)Residentrequestsa feewaiverTook thefirstphone callof the daySomeoneleft you avoicemailResidentgave youattitudeYou learnedsomethingnew (workrelated lol)Had a pleasantconversationwith a resident.(More than justthe norm!)Helped acustomerthrough aPaymentusissueWent overpaymenthistory w/a residentCompleteda write-off

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found a misapplied payment
  2. Resident requests a leak credit
  3. Auto-payment pulled when it shouldn't have
  4. Took a call 30 minutes or less before close
  5. Received one of your no apps
  6. Took a call regarding budget billing
  7. Mailed or emailed a formal letter (No App, Collections, etc.)
  8. You process a "prior bill" move-in
  9. Spoke w/ a resident regarding their usage
  10. Fellow UB Clerk shares a funny / interesting story
  11. Found and resolved a truncation issue
  12. Made a payment arrangement (formal or informal)
  13. Received an app from a renter
  14. You had to look up how to spell a word (We've all been there ;)
  15. Resident requests a fee waiver
  16. Took the first phone call of the day
  17. Someone left you a voicemail
  18. Resident gave you attitude
  19. You learned something new (work related lol)
  20. Had a pleasant conversation with a resident. (More than just the norm!)
  21. Helped a customer through a Paymentus issue
  22. Went over payment history w/ a resident
  23. Completed a write-off