Took a call30 minutesor lessbefore closeHad a pleasantconversationwith a resident.(More than justthe norm!)You learnedsomethingnew (workrelated lol)Receivedone ofyour noappsFellow UBClerk sharesa funny /interestingstoryTook a callregardingbudgetbillingResidentgave youattitudeWent overpaymenthistory w/a residentAuto-paymentpulled whenit shouldn'thaveMade apaymentarrangement(formal orinformal)Found andresolved atruncationissueMailed oremailed aformal letter(No App,Collections,etc.)Someoneleft you avoicemailTook thefirstphone callof the dayResidentrequestsa leakcreditHelped acustomerthrough aPaymentusissueYouprocess a"prior bill"move-inSpoke w/ aresidentregardingtheir usageReceivedan appfrom arenterFound amisappliedpaymentCompleteda write-offYou had tolook up how tospell a word(We've allbeen there ;)Residentrequestsa feewaiverTook a call30 minutesor lessbefore closeHad a pleasantconversationwith a resident.(More than justthe norm!)You learnedsomethingnew (workrelated lol)Receivedone ofyour noappsFellow UBClerk sharesa funny /interestingstoryTook a callregardingbudgetbillingResidentgave youattitudeWent overpaymenthistory w/a residentAuto-paymentpulled whenit shouldn'thaveMade apaymentarrangement(formal orinformal)Found andresolved atruncationissueMailed oremailed aformal letter(No App,Collections,etc.)Someoneleft you avoicemailTook thefirstphone callof the dayResidentrequestsa leakcreditHelped acustomerthrough aPaymentusissueYouprocess a"prior bill"move-inSpoke w/ aresidentregardingtheir usageReceivedan appfrom arenterFound amisappliedpaymentCompleteda write-offYou had tolook up how tospell a word(We've allbeen there ;)Residentrequestsa feewaiver

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Took a call 30 minutes or less before close
  2. Had a pleasant conversation with a resident. (More than just the norm!)
  3. You learned something new (work related lol)
  4. Received one of your no apps
  5. Fellow UB Clerk shares a funny / interesting story
  6. Took a call regarding budget billing
  7. Resident gave you attitude
  8. Went over payment history w/ a resident
  9. Auto-payment pulled when it shouldn't have
  10. Made a payment arrangement (formal or informal)
  11. Found and resolved a truncation issue
  12. Mailed or emailed a formal letter (No App, Collections, etc.)
  13. Someone left you a voicemail
  14. Took the first phone call of the day
  15. Resident requests a leak credit
  16. Helped a customer through a Paymentus issue
  17. You process a "prior bill" move-in
  18. Spoke w/ a resident regarding their usage
  19. Received an app from a renter
  20. Found a misapplied payment
  21. Completed a write-off
  22. You had to look up how to spell a word (We've all been there ;)
  23. Resident requests a fee waiver