Found andresolved atruncationissueTook thefirstphone callof the dayResidentgave youattitudeYouprocess a"prior bill"move-inHad a pleasantconversationwith a resident.(More than justthe norm!)You learnedsomethingnew (workrelated lol)Residentrequestsa feewaiverReceivedan appfrom arenterResidentrequestsa leakcreditHelped acustomerthrough aPaymentusissueWent overpaymenthistory w/a residentTook a call30 minutesor lessbefore closeSomeoneleft you avoicemailYou had tolook up how tospell a word(We've allbeen there ;)Receivedone ofyour noappsMailed oremailed aformal letter(No App,Collections,etc.)Auto-paymentpulled whenit shouldn'thaveFellow UBClerk sharesa funny /interestingstorySpoke w/ aresidentregardingtheir usageMade apaymentarrangement(formal orinformal)Completeda write-offTook a callregardingbudgetbillingFound amisappliedpaymentFound andresolved atruncationissueTook thefirstphone callof the dayResidentgave youattitudeYouprocess a"prior bill"move-inHad a pleasantconversationwith a resident.(More than justthe norm!)You learnedsomethingnew (workrelated lol)Residentrequestsa feewaiverReceivedan appfrom arenterResidentrequestsa leakcreditHelped acustomerthrough aPaymentusissueWent overpaymenthistory w/a residentTook a call30 minutesor lessbefore closeSomeoneleft you avoicemailYou had tolook up how tospell a word(We've allbeen there ;)Receivedone ofyour noappsMailed oremailed aformal letter(No App,Collections,etc.)Auto-paymentpulled whenit shouldn'thaveFellow UBClerk sharesa funny /interestingstorySpoke w/ aresidentregardingtheir usageMade apaymentarrangement(formal orinformal)Completeda write-offTook a callregardingbudgetbillingFound amisappliedpayment

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found and resolved a truncation issue
  2. Took the first phone call of the day
  3. Resident gave you attitude
  4. You process a "prior bill" move-in
  5. Had a pleasant conversation with a resident. (More than just the norm!)
  6. You learned something new (work related lol)
  7. Resident requests a fee waiver
  8. Received an app from a renter
  9. Resident requests a leak credit
  10. Helped a customer through a Paymentus issue
  11. Went over payment history w/ a resident
  12. Took a call 30 minutes or less before close
  13. Someone left you a voicemail
  14. You had to look up how to spell a word (We've all been there ;)
  15. Received one of your no apps
  16. Mailed or emailed a formal letter (No App, Collections, etc.)
  17. Auto-payment pulled when it shouldn't have
  18. Fellow UB Clerk shares a funny / interesting story
  19. Spoke w/ a resident regarding their usage
  20. Made a payment arrangement (formal or informal)
  21. Completed a write-off
  22. Took a call regarding budget billing
  23. Found a misapplied payment