Youprocess a"prior bill"move-inFound amisappliedpaymentCompleteda write-offSomeoneleft you avoicemailTook a call30 minutesor lessbefore closeYou had tolook up how tospell a word(We've allbeen there ;)Residentrequestsa leakcreditFound andresolved atruncationissueTook a callregardingbudgetbillingMade apaymentarrangement(formal orinformal)You learnedsomethingnew (workrelated lol)Receivedone ofyour noappsResidentrequestsa feewaiverHelped acustomerthrough aPaymentusissueHad a pleasantconversationwith a resident.(More than justthe norm!)Fellow UBClerk sharesa funny /interestingstorySpoke w/ aresidentregardingtheir usageAuto-paymentpulled whenit shouldn'thaveReceivedan appfrom arenterMailed oremailed aformal letter(No App,Collections,etc.)Residentgave youattitudeTook thefirstphone callof the dayWent overpaymenthistory w/a residentYouprocess a"prior bill"move-inFound amisappliedpaymentCompleteda write-offSomeoneleft you avoicemailTook a call30 minutesor lessbefore closeYou had tolook up how tospell a word(We've allbeen there ;)Residentrequestsa leakcreditFound andresolved atruncationissueTook a callregardingbudgetbillingMade apaymentarrangement(formal orinformal)You learnedsomethingnew (workrelated lol)Receivedone ofyour noappsResidentrequestsa feewaiverHelped acustomerthrough aPaymentusissueHad a pleasantconversationwith a resident.(More than justthe norm!)Fellow UBClerk sharesa funny /interestingstorySpoke w/ aresidentregardingtheir usageAuto-paymentpulled whenit shouldn'thaveReceivedan appfrom arenterMailed oremailed aformal letter(No App,Collections,etc.)Residentgave youattitudeTook thefirstphone callof the dayWent overpaymenthistory w/a resident

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You process a "prior bill" move-in
  2. Found a misapplied payment
  3. Completed a write-off
  4. Someone left you a voicemail
  5. Took a call 30 minutes or less before close
  6. You had to look up how to spell a word (We've all been there ;)
  7. Resident requests a leak credit
  8. Found and resolved a truncation issue
  9. Took a call regarding budget billing
  10. Made a payment arrangement (formal or informal)
  11. You learned something new (work related lol)
  12. Received one of your no apps
  13. Resident requests a fee waiver
  14. Helped a customer through a Paymentus issue
  15. Had a pleasant conversation with a resident. (More than just the norm!)
  16. Fellow UB Clerk shares a funny / interesting story
  17. Spoke w/ a resident regarding their usage
  18. Auto-payment pulled when it shouldn't have
  19. Received an app from a renter
  20. Mailed or emailed a formal letter (No App, Collections, etc.)
  21. Resident gave you attitude
  22. Took the first phone call of the day
  23. Went over payment history w/ a resident