Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Resident gave you attitude
2. Completed a write-off
3. Took the first phone call of the day
4. Auto-payment pulled when it shouldn't have
5. Spoke w/ a resident regarding their usage
6. Made a payment arrangement (formal or informal)
7. Received an app from a renter
8. Had a pleasant conversation with a resident. (More than just the norm!)
9. Took a call regarding budget billing
10. You learned something new (work related lol)
11. You had to look up how to spell a word (We've all been there ;)
12. Resident requests a leak credit
13. Found a misapplied payment
14. Mailed or emailed a formal letter (No App, Collections, etc.)
15. Fellow UB Clerk shares a funny / interesting story
16. Went over payment history w/ a resident
17. You process a "prior bill" move-in
18. Found and resolved a truncation issue
19. Helped a customer through a Paymentus issue
20. Someone left you a voicemail
21. Took a call 30 minutes or less before close
22. Resident requests a fee waiver
23. Received one of your no apps
24.