Residentrequestsa feewaiverTook thefirstphone callof the daySomeoneleft you avoicemailResidentrequestsa leakcreditAuto-paymentpulled whenit shouldn'thaveReceivedan appfrom arenterYouprocess a"prior bill"move-inReceivedone ofyour noappsFound amisappliedpaymentMade apaymentarrangement(formal orinformal)You had tolook up how tospell a word(We've allbeen there ;)Had a pleasantconversationwith a resident.(More than justthe norm!)Mailed oremailed aformal letter(No App,Collections,etc.)Found andresolved atruncationissueFellow UBClerk sharesa funny /interestingstoryYou learnedsomethingnew (workrelated lol)Took a call30 minutesor lessbefore closeSpoke w/ aresidentregardingtheir usageCompleteda write-offHelped acustomerthrough aPaymentusissueTook a callregardingbudgetbillingWent overpaymenthistory w/a residentResidentgave youattitudeResidentrequestsa feewaiverTook thefirstphone callof the daySomeoneleft you avoicemailResidentrequestsa leakcreditAuto-paymentpulled whenit shouldn'thaveReceivedan appfrom arenterYouprocess a"prior bill"move-inReceivedone ofyour noappsFound amisappliedpaymentMade apaymentarrangement(formal orinformal)You had tolook up how tospell a word(We've allbeen there ;)Had a pleasantconversationwith a resident.(More than justthe norm!)Mailed oremailed aformal letter(No App,Collections,etc.)Found andresolved atruncationissueFellow UBClerk sharesa funny /interestingstoryYou learnedsomethingnew (workrelated lol)Took a call30 minutesor lessbefore closeSpoke w/ aresidentregardingtheir usageCompleteda write-offHelped acustomerthrough aPaymentusissueTook a callregardingbudgetbillingWent overpaymenthistory w/a residentResidentgave youattitude

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Resident requests a fee waiver
  2. Took the first phone call of the day
  3. Someone left you a voicemail
  4. Resident requests a leak credit
  5. Auto-payment pulled when it shouldn't have
  6. Received an app from a renter
  7. You process a "prior bill" move-in
  8. Received one of your no apps
  9. Found a misapplied payment
  10. Made a payment arrangement (formal or informal)
  11. You had to look up how to spell a word (We've all been there ;)
  12. Had a pleasant conversation with a resident. (More than just the norm!)
  13. Mailed or emailed a formal letter (No App, Collections, etc.)
  14. Found and resolved a truncation issue
  15. Fellow UB Clerk shares a funny / interesting story
  16. You learned something new (work related lol)
  17. Took a call 30 minutes or less before close
  18. Spoke w/ a resident regarding their usage
  19. Completed a write-off
  20. Helped a customer through a Paymentus issue
  21. Took a call regarding budget billing
  22. Went over payment history w/ a resident
  23. Resident gave you attitude