Youprocess a"prior bill"move-inTook thefirstphone callof the dayTook a callregardingbudgetbillingCompleteda write-offYou had tolook up how tospell a word(We've allbeen there ;)Residentrequestsa feewaiverFound amisappliedpaymentSomeoneleft you avoicemailYou learnedsomethingnew (workrelated lol)Receivedone ofyour noappsMade apaymentarrangement(formal orinformal)Helped acustomerthrough aPaymentusissueResidentgave youattitudeMailed oremailed aformal letter(No App,Collections,etc.)Spoke w/ aresidentregardingtheir usageFellow UBClerk sharesa funny /interestingstoryReceivedan appfrom arenterHad a pleasantconversationwith a resident.(More than justthe norm!)Found andresolved atruncationissueAuto-paymentpulled whenit shouldn'thaveResidentrequestsa leakcreditTook a call30 minutesor lessbefore closeWent overpaymenthistory w/a residentYouprocess a"prior bill"move-inTook thefirstphone callof the dayTook a callregardingbudgetbillingCompleteda write-offYou had tolook up how tospell a word(We've allbeen there ;)Residentrequestsa feewaiverFound amisappliedpaymentSomeoneleft you avoicemailYou learnedsomethingnew (workrelated lol)Receivedone ofyour noappsMade apaymentarrangement(formal orinformal)Helped acustomerthrough aPaymentusissueResidentgave youattitudeMailed oremailed aformal letter(No App,Collections,etc.)Spoke w/ aresidentregardingtheir usageFellow UBClerk sharesa funny /interestingstoryReceivedan appfrom arenterHad a pleasantconversationwith a resident.(More than justthe norm!)Found andresolved atruncationissueAuto-paymentpulled whenit shouldn'thaveResidentrequestsa leakcreditTook a call30 minutesor lessbefore closeWent overpaymenthistory w/a resident

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You process a "prior bill" move-in
  2. Took the first phone call of the day
  3. Took a call regarding budget billing
  4. Completed a write-off
  5. You had to look up how to spell a word (We've all been there ;)
  6. Resident requests a fee waiver
  7. Found a misapplied payment
  8. Someone left you a voicemail
  9. You learned something new (work related lol)
  10. Received one of your no apps
  11. Made a payment arrangement (formal or informal)
  12. Helped a customer through a Paymentus issue
  13. Resident gave you attitude
  14. Mailed or emailed a formal letter (No App, Collections, etc.)
  15. Spoke w/ a resident regarding their usage
  16. Fellow UB Clerk shares a funny / interesting story
  17. Received an app from a renter
  18. Had a pleasant conversation with a resident. (More than just the norm!)
  19. Found and resolved a truncation issue
  20. Auto-payment pulled when it shouldn't have
  21. Resident requests a leak credit
  22. Took a call 30 minutes or less before close
  23. Went over payment history w/ a resident