Found amisappliedpaymentHelped acustomerthrough aPaymentusissueFellow UBClerk sharesa funny /interestingstoryReceivedan appfrom arenterTook thefirstphone callof the daySomeoneleft you avoicemailWent overpaymenthistory w/a residentYou had tolook up how tospell a word(We've allbeen there ;)Receivedone ofyour noappsYouprocess a"prior bill"move-inAuto-paymentpulled whenit shouldn'thaveTook a call30 minutesor lessbefore closeCompleteda write-offHad a pleasantconversationwith a resident.(More than justthe norm!)Took a callregardingbudgetbillingResidentrequestsa leakcreditFound andresolved atruncationissueMailed oremailed aformal letter(No App,Collections,etc.)Residentrequestsa feewaiverResidentgave youattitudeMade apaymentarrangement(formal orinformal)You learnedsomethingnew (workrelated lol)Spoke w/ aresidentregardingtheir usageFound amisappliedpaymentHelped acustomerthrough aPaymentusissueFellow UBClerk sharesa funny /interestingstoryReceivedan appfrom arenterTook thefirstphone callof the daySomeoneleft you avoicemailWent overpaymenthistory w/a residentYou had tolook up how tospell a word(We've allbeen there ;)Receivedone ofyour noappsYouprocess a"prior bill"move-inAuto-paymentpulled whenit shouldn'thaveTook a call30 minutesor lessbefore closeCompleteda write-offHad a pleasantconversationwith a resident.(More than justthe norm!)Took a callregardingbudgetbillingResidentrequestsa leakcreditFound andresolved atruncationissueMailed oremailed aformal letter(No App,Collections,etc.)Residentrequestsa feewaiverResidentgave youattitudeMade apaymentarrangement(formal orinformal)You learnedsomethingnew (workrelated lol)Spoke w/ aresidentregardingtheir usage

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found a misapplied payment
  2. Helped a customer through a Paymentus issue
  3. Fellow UB Clerk shares a funny / interesting story
  4. Received an app from a renter
  5. Took the first phone call of the day
  6. Someone left you a voicemail
  7. Went over payment history w/ a resident
  8. You had to look up how to spell a word (We've all been there ;)
  9. Received one of your no apps
  10. You process a "prior bill" move-in
  11. Auto-payment pulled when it shouldn't have
  12. Took a call 30 minutes or less before close
  13. Completed a write-off
  14. Had a pleasant conversation with a resident. (More than just the norm!)
  15. Took a call regarding budget billing
  16. Resident requests a leak credit
  17. Found and resolved a truncation issue
  18. Mailed or emailed a formal letter (No App, Collections, etc.)
  19. Resident requests a fee waiver
  20. Resident gave you attitude
  21. Made a payment arrangement (formal or informal)
  22. You learned something new (work related lol)
  23. Spoke w/ a resident regarding their usage