Took a callregardingbudgetbillingFound amisappliedpaymentTook a call30 minutesor lessbefore closeAuto-paymentpulled whenit shouldn'thaveTook thefirstphone callof the daySpoke w/ aresidentregardingtheir usageResidentgave youattitudeHelped acustomerthrough aPaymentusissueReceivedone ofyour noappsWent overpaymenthistory w/a residentResidentrequestsa feewaiverCompleteda write-offSomeoneleft you avoicemailYou learnedsomethingnew (workrelated lol)Residentrequestsa leakcreditFellow UBClerk sharesa funny /interestingstoryYouprocess a"prior bill"move-inHad a pleasantconversationwith a resident.(More than justthe norm!)Made apaymentarrangement(formal orinformal)Found andresolved atruncationissueMailed oremailed aformal letter(No App,Collections,etc.)Receivedan appfrom arenterYou had tolook up how tospell a word(We've allbeen there ;)Took a callregardingbudgetbillingFound amisappliedpaymentTook a call30 minutesor lessbefore closeAuto-paymentpulled whenit shouldn'thaveTook thefirstphone callof the daySpoke w/ aresidentregardingtheir usageResidentgave youattitudeHelped acustomerthrough aPaymentusissueReceivedone ofyour noappsWent overpaymenthistory w/a residentResidentrequestsa feewaiverCompleteda write-offSomeoneleft you avoicemailYou learnedsomethingnew (workrelated lol)Residentrequestsa leakcreditFellow UBClerk sharesa funny /interestingstoryYouprocess a"prior bill"move-inHad a pleasantconversationwith a resident.(More than justthe norm!)Made apaymentarrangement(formal orinformal)Found andresolved atruncationissueMailed oremailed aformal letter(No App,Collections,etc.)Receivedan appfrom arenterYou had tolook up how tospell a word(We've allbeen there ;)

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Took a call regarding budget billing
  2. Found a misapplied payment
  3. Took a call 30 minutes or less before close
  4. Auto-payment pulled when it shouldn't have
  5. Took the first phone call of the day
  6. Spoke w/ a resident regarding their usage
  7. Resident gave you attitude
  8. Helped a customer through a Paymentus issue
  9. Received one of your no apps
  10. Went over payment history w/ a resident
  11. Resident requests a fee waiver
  12. Completed a write-off
  13. Someone left you a voicemail
  14. You learned something new (work related lol)
  15. Resident requests a leak credit
  16. Fellow UB Clerk shares a funny / interesting story
  17. You process a "prior bill" move-in
  18. Had a pleasant conversation with a resident. (More than just the norm!)
  19. Made a payment arrangement (formal or informal)
  20. Found and resolved a truncation issue
  21. Mailed or emailed a formal letter (No App, Collections, etc.)
  22. Received an app from a renter
  23. You had to look up how to spell a word (We've all been there ;)