You learnedsomethingnew (workrelated lol)You had tolook up how tospell a word(We've allbeen there ;)Someoneleft you avoicemailTook a call30 minutesor lessbefore closeMade apaymentarrangement(formal orinformal)Residentgave youattitudeReceivedan appfrom arenterTook thefirstphone callof the dayYouprocess a"prior bill"move-inTook a callregardingbudgetbillingWent overpaymenthistory w/a residentHad a pleasantconversationwith a resident.(More than justthe norm!)Residentrequestsa leakcreditMailed oremailed aformal letter(No App,Collections,etc.)Helped acustomerthrough aPaymentusissueCompleteda write-offFellow UBClerk sharesa funny /interestingstoryFound amisappliedpaymentSpoke w/ aresidentregardingtheir usageResidentrequestsa feewaiverReceivedone ofyour noappsFound andresolved atruncationissueAuto-paymentpulled whenit shouldn'thaveYou learnedsomethingnew (workrelated lol)You had tolook up how tospell a word(We've allbeen there ;)Someoneleft you avoicemailTook a call30 minutesor lessbefore closeMade apaymentarrangement(formal orinformal)Residentgave youattitudeReceivedan appfrom arenterTook thefirstphone callof the dayYouprocess a"prior bill"move-inTook a callregardingbudgetbillingWent overpaymenthistory w/a residentHad a pleasantconversationwith a resident.(More than justthe norm!)Residentrequestsa leakcreditMailed oremailed aformal letter(No App,Collections,etc.)Helped acustomerthrough aPaymentusissueCompleteda write-offFellow UBClerk sharesa funny /interestingstoryFound amisappliedpaymentSpoke w/ aresidentregardingtheir usageResidentrequestsa feewaiverReceivedone ofyour noappsFound andresolved atruncationissueAuto-paymentpulled whenit shouldn'thave

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You learned something new (work related lol)
  2. You had to look up how to spell a word (We've all been there ;)
  3. Someone left you a voicemail
  4. Took a call 30 minutes or less before close
  5. Made a payment arrangement (formal or informal)
  6. Resident gave you attitude
  7. Received an app from a renter
  8. Took the first phone call of the day
  9. You process a "prior bill" move-in
  10. Took a call regarding budget billing
  11. Went over payment history w/ a resident
  12. Had a pleasant conversation with a resident. (More than just the norm!)
  13. Resident requests a leak credit
  14. Mailed or emailed a formal letter (No App, Collections, etc.)
  15. Helped a customer through a Paymentus issue
  16. Completed a write-off
  17. Fellow UB Clerk shares a funny / interesting story
  18. Found a misapplied payment
  19. Spoke w/ a resident regarding their usage
  20. Resident requests a fee waiver
  21. Received one of your no apps
  22. Found and resolved a truncation issue
  23. Auto-payment pulled when it shouldn't have