Went overpaymenthistory w/a residentHad a pleasantconversationwith a resident.(More than justthe norm!)Found amisappliedpaymentYou had tolook up how tospell a word(We've allbeen there ;)Residentrequestsa feewaiverResidentrequestsa leakcreditAuto-paymentpulled whenit shouldn'thaveTook a callregardingbudgetbillingFound andresolved atruncationissueSomeoneleft you avoicemailFellow UBClerk sharesa funny /interestingstoryCompleteda write-offReceivedan appfrom arenterHelped acustomerthrough aPaymentusissueSpoke w/ aresidentregardingtheir usageTook thefirstphone callof the dayYou learnedsomethingnew (workrelated lol)Mailed oremailed aformal letter(No App,Collections,etc.)Took a call30 minutesor lessbefore closeYouprocess a"prior bill"move-inReceivedone ofyour noappsMade apaymentarrangement(formal orinformal)Residentgave youattitudeWent overpaymenthistory w/a residentHad a pleasantconversationwith a resident.(More than justthe norm!)Found amisappliedpaymentYou had tolook up how tospell a word(We've allbeen there ;)Residentrequestsa feewaiverResidentrequestsa leakcreditAuto-paymentpulled whenit shouldn'thaveTook a callregardingbudgetbillingFound andresolved atruncationissueSomeoneleft you avoicemailFellow UBClerk sharesa funny /interestingstoryCompleteda write-offReceivedan appfrom arenterHelped acustomerthrough aPaymentusissueSpoke w/ aresidentregardingtheir usageTook thefirstphone callof the dayYou learnedsomethingnew (workrelated lol)Mailed oremailed aformal letter(No App,Collections,etc.)Took a call30 minutesor lessbefore closeYouprocess a"prior bill"move-inReceivedone ofyour noappsMade apaymentarrangement(formal orinformal)Residentgave youattitude

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Went over payment history w/ a resident
  2. Had a pleasant conversation with a resident. (More than just the norm!)
  3. Found a misapplied payment
  4. You had to look up how to spell a word (We've all been there ;)
  5. Resident requests a fee waiver
  6. Resident requests a leak credit
  7. Auto-payment pulled when it shouldn't have
  8. Took a call regarding budget billing
  9. Found and resolved a truncation issue
  10. Someone left you a voicemail
  11. Fellow UB Clerk shares a funny / interesting story
  12. Completed a write-off
  13. Received an app from a renter
  14. Helped a customer through a Paymentus issue
  15. Spoke w/ a resident regarding their usage
  16. Took the first phone call of the day
  17. You learned something new (work related lol)
  18. Mailed or emailed a formal letter (No App, Collections, etc.)
  19. Took a call 30 minutes or less before close
  20. You process a "prior bill" move-in
  21. Received one of your no apps
  22. Made a payment arrangement (formal or informal)
  23. Resident gave you attitude