Youprocess a"prior bill"move-inYou had tolook up how tospell a word(We've allbeen there ;)Mailed oremailed aformal letter(No App,Collections,etc.)Went overpaymenthistory w/a residentSomeoneleft you avoicemailResidentgave youattitudeResidentrequestsa feewaiverFound amisappliedpaymentFellow UBClerk sharesa funny /interestingstoryReceivedone ofyour noappsYou learnedsomethingnew (workrelated lol)Receivedan appfrom arenterAuto-paymentpulled whenit shouldn'thaveFound andresolved atruncationissueTook thefirstphone callof the dayHad a pleasantconversationwith a resident.(More than justthe norm!)Helped acustomerthrough aPaymentusissueMade apaymentarrangement(formal orinformal)Spoke w/ aresidentregardingtheir usageTook a call30 minutesor lessbefore closeResidentrequestsa leakcreditTook a callregardingbudgetbillingCompleteda write-offYouprocess a"prior bill"move-inYou had tolook up how tospell a word(We've allbeen there ;)Mailed oremailed aformal letter(No App,Collections,etc.)Went overpaymenthistory w/a residentSomeoneleft you avoicemailResidentgave youattitudeResidentrequestsa feewaiverFound amisappliedpaymentFellow UBClerk sharesa funny /interestingstoryReceivedone ofyour noappsYou learnedsomethingnew (workrelated lol)Receivedan appfrom arenterAuto-paymentpulled whenit shouldn'thaveFound andresolved atruncationissueTook thefirstphone callof the dayHad a pleasantconversationwith a resident.(More than justthe norm!)Helped acustomerthrough aPaymentusissueMade apaymentarrangement(formal orinformal)Spoke w/ aresidentregardingtheir usageTook a call30 minutesor lessbefore closeResidentrequestsa leakcreditTook a callregardingbudgetbillingCompleteda write-off

Utility Billing - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. You process a "prior bill" move-in
  2. You had to look up how to spell a word (We've all been there ;)
  3. Mailed or emailed a formal letter (No App, Collections, etc.)
  4. Went over payment history w/ a resident
  5. Someone left you a voicemail
  6. Resident gave you attitude
  7. Resident requests a fee waiver
  8. Found a misapplied payment
  9. Fellow UB Clerk shares a funny / interesting story
  10. Received one of your no apps
  11. You learned something new (work related lol)
  12. Received an app from a renter
  13. Auto-payment pulled when it shouldn't have
  14. Found and resolved a truncation issue
  15. Took the first phone call of the day
  16. Had a pleasant conversation with a resident. (More than just the norm!)
  17. Helped a customer through a Paymentus issue
  18. Made a payment arrangement (formal or informal)
  19. Spoke w/ a resident regarding their usage
  20. Took a call 30 minutes or less before close
  21. Resident requests a leak credit
  22. Took a call regarding budget billing
  23. Completed a write-off