PasswordexpiredMACUSERForgotpasswordTwo factorauthenticationbut they lefttheir phone athomeThey knownothing, butthat you arewrongPrinterIssuesDid notback-upNoticketExpedite"Itworkedbefore"LostdeviceIssue solvedbyREBOOTING"You aretrackingthe thingswe do"Has had theissue for awhile butnow itsurgent"I got anewphone"I am not theonly one havingthe issue (noother ticketsabout issue)Free!"Do I haveto do thisall thetime""My computeris not working"(doesn'tprovideexplaination)They want tochange thefunctions of anapplication thatwe have nocontrol ofWifi isnotworkingI just boughtthis, can youmake it workQuestionsaboutnothing to dowith ourdepartment(insert name)did that lasttime(proceedsto ask us not tofollow outprocess)"I triedeverything"DriveissuesPasswordexpiredMACUSERForgotpasswordTwo factorauthenticationbut they lefttheir phone athomeThey knownothing, butthat you arewrongPrinterIssuesDid notback-upNoticketExpedite"Itworkedbefore"LostdeviceIssue solvedbyREBOOTING"You aretrackingthe thingswe do"Has had theissue for awhile butnow itsurgent"I got anewphone"I am not theonly one havingthe issue (noother ticketsabout issue)Free!"Do I haveto do thisall thetime""My computeris not working"(doesn'tprovideexplaination)They want tochange thefunctions of anapplication thatwe have nocontrol ofWifi isnotworkingI just boughtthis, can youmake it workQuestionsaboutnothing to dowith ourdepartment(insert name)did that lasttime(proceedsto ask us not tofollow outprocess)"I triedeverything"Driveissues

Help Desk Calls - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
I
4
N
5
B
6
N
7
N
8
G
9
B
10
G
11
I
12
I
13
G
14
O
15
G
16
B
17
N
18
B
19
O
20
O
21
B
22
I
23
G
24
O
25
N
26
O
  1. N-Password expired
  2. I-MAC USER
  3. I-Forgot password
  4. N-Two factor authentication but they left their phone at home
  5. B-They know nothing, but that you are wrong
  6. N-Printer Issues
  7. N-Did not back-up
  8. G-No ticket
  9. B-Expedite
  10. G-"It worked before"
  11. I-Lost device
  12. I-Issue solved by REBOOTING
  13. G-"You are tracking the things we do"
  14. O-Has had the issue for a while but now its urgent
  15. G-"I got a new phone"
  16. B-I am not the only one having the issue (no other tickets about issue)
  17. N-Free!
  18. B-"Do I have to do this all the time"
  19. O-"My computer is not working"(doesn't provide explaination)
  20. O-They want to change the functions of an application that we have no control of
  21. B-Wifi is not working
  22. I-I just bought this, can you make it work
  23. G-Questions about nothing to do with our department
  24. O-(insert name) did that last time(proceeds to ask us not to follow out process)
  25. N-"I tried everything"
  26. O-Drive issues