Whoevergoes to aroom needsto use the_______What is the1st step ofservice?___ ______Anticipatory,what we___ with thenew infoNameUsagemakes thestay ______How manysteps ofservice arethere? ____GenuineInterest iswhat we____ aboutthe guest1 of the keyfactors:guest________What is mostimportant to aguest duringtheir stay?_______Never referto a guestby their __________.Give guestsmultiple_____questionsAlwaysthink a step_____ ofthe guest.Acting orpracticing asituation isa ___ ____.Nameusage canbuild _____with guestsWhat is thelast step ofservice?___ ______Name 1 ofthe 7 GreatServicewords________Whoevergoes to aroom needsto use the_______What is the1st step ofservice?___ ______Anticipatory,what we___ with thenew infoNameUsagemakes thestay ______How manysteps ofservice arethere? ____GenuineInterest iswhat we____ aboutthe guest1 of the keyfactors:guest________What is mostimportant to aguest duringtheir stay?_______Never referto a guestby their __________.Give guestsmultiple_____questionsAlwaysthink a step_____ ofthe guest.Acting orpracticing asituation isa ___ ____.Nameusage canbuild _____with guestsWhat is thelast step ofservice?___ ______Name 1 ofthe 7 GreatServicewords________

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Whoever goes to a room needs to use the _______
  2. What is the 1st step of service? ___ ______
  3. Anticipatory, what we ___ with the new info
  4. Name Usage makes the stay ______
  5. How many steps of service are there? ____
  6. Genuine Interest is what we ____ about the guest
  7. 1 of the key factors: guest ________
  8. What is most important to a guest during their stay? _______
  9. Never refer to a guest by their ___ _______.
  10. Give guests multiple _____ questions
  11. Always think a step _____ of the guest.
  12. Acting or practicing a situation is a ___ ____.
  13. Name usage can build _____ with guests
  14. What is the last step of service? ___ ______
  15. Name 1 of the 7 Great Service words ________