Name 1 ofthe 7 GreatServicewords________GenuineInterest iswhat we____ aboutthe guestAnticipatory,what we___ with thenew infoActing orpracticing asituation isa ___ ____.NameUsagemakes thestay ______Never referto a guestby their __________.Alwaysthink a step_____ ofthe guest.How manysteps ofservice arethere? ____What is mostimportant to aguest duringtheir stay?_______What is thelast step ofservice?___ ______Give guestsmultiple_____questionsWhoevergoes to aroom needsto use the_______1 of the keyfactors:guest________Nameusage canbuild _____with guestsWhat is the1st step ofservice?___ ______Name 1 ofthe 7 GreatServicewords________GenuineInterest iswhat we____ aboutthe guestAnticipatory,what we___ with thenew infoActing orpracticing asituation isa ___ ____.NameUsagemakes thestay ______Never referto a guestby their __________.Alwaysthink a step_____ ofthe guest.How manysteps ofservice arethere? ____What is mostimportant to aguest duringtheir stay?_______What is thelast step ofservice?___ ______Give guestsmultiple_____questionsWhoevergoes to aroom needsto use the_______1 of the keyfactors:guest________Nameusage canbuild _____with guestsWhat is the1st step ofservice?___ ______

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name 1 of the 7 Great Service words ________
  2. Genuine Interest is what we ____ about the guest
  3. Anticipatory, what we ___ with the new info
  4. Acting or practicing a situation is a ___ ____.
  5. Name Usage makes the stay ______
  6. Never refer to a guest by their ___ _______.
  7. Always think a step _____ of the guest.
  8. How many steps of service are there? ____
  9. What is most important to a guest during their stay? _______
  10. What is the last step of service? ___ ______
  11. Give guests multiple _____ questions
  12. Whoever goes to a room needs to use the _______
  13. 1 of the key factors: guest ________
  14. Name usage can build _____ with guests
  15. What is the 1st step of service? ___ ______