1 of the keyfactors:guest________Name 1 ofthe 7 GreatServicewords________Anticipatory,what we___ with thenew infoNever referto a guestby their __________.Acting orpracticing asituation isa ___ ____.How manysteps ofservice arethere? ____What is mostimportant to aguest duringtheir stay?_______What is thelast step ofservice?___ ______Nameusage canbuild _____with guestsGenuineInterest iswhat we____ aboutthe guestAlwaysthink a step_____ ofthe guest.What is the1st step ofservice?___ ______NameUsagemakes thestay ______Whoevergoes to aroom needsto use the_______Give guestsmultiple_____questions1 of the keyfactors:guest________Name 1 ofthe 7 GreatServicewords________Anticipatory,what we___ with thenew infoNever referto a guestby their __________.Acting orpracticing asituation isa ___ ____.How manysteps ofservice arethere? ____What is mostimportant to aguest duringtheir stay?_______What is thelast step ofservice?___ ______Nameusage canbuild _____with guestsGenuineInterest iswhat we____ aboutthe guestAlwaysthink a step_____ ofthe guest.What is the1st step ofservice?___ ______NameUsagemakes thestay ______Whoevergoes to aroom needsto use the_______Give guestsmultiple_____questions

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1 of the key factors: guest ________
  2. Name 1 of the 7 Great Service words ________
  3. Anticipatory, what we ___ with the new info
  4. Never refer to a guest by their ___ _______.
  5. Acting or practicing a situation is a ___ ____.
  6. How many steps of service are there? ____
  7. What is most important to a guest during their stay? _______
  8. What is the last step of service? ___ ______
  9. Name usage can build _____ with guests
  10. Genuine Interest is what we ____ about the guest
  11. Always think a step _____ of the guest.
  12. What is the 1st step of service? ___ ______
  13. Name Usage makes the stay ______
  14. Whoever goes to a room needs to use the _______
  15. Give guests multiple _____ questions