Acting orpracticing asituation isa ___ ____.NameUsagemakes thestay ______GenuineInterest iswhat we____ aboutthe guestNameusage canbuild _____with guestsAlwaysthink a step_____ ofthe guest.What is mostimportant to aguest duringtheir stay?_______Give guestsmultiple_____questionsName 1 ofthe 7 GreatServicewords________Whoevergoes to aroom needsto use the_______What is the1st step ofservice?___ ______Never referto a guestby their __________.What is thelast step ofservice?___ ______Anticipatory,what we___ with thenew info1 of the keyfactors:guest________How manysteps ofservice arethere? ____Acting orpracticing asituation isa ___ ____.NameUsagemakes thestay ______GenuineInterest iswhat we____ aboutthe guestNameusage canbuild _____with guestsAlwaysthink a step_____ ofthe guest.What is mostimportant to aguest duringtheir stay?_______Give guestsmultiple_____questionsName 1 ofthe 7 GreatServicewords________Whoevergoes to aroom needsto use the_______What is the1st step ofservice?___ ______Never referto a guestby their __________.What is thelast step ofservice?___ ______Anticipatory,what we___ with thenew info1 of the keyfactors:guest________How manysteps ofservice arethere? ____

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acting or practicing a situation is a ___ ____.
  2. Name Usage makes the stay ______
  3. Genuine Interest is what we ____ about the guest
  4. Name usage can build _____ with guests
  5. Always think a step _____ of the guest.
  6. What is most important to a guest during their stay? _______
  7. Give guests multiple _____ questions
  8. Name 1 of the 7 Great Service words ________
  9. Whoever goes to a room needs to use the _______
  10. What is the 1st step of service? ___ ______
  11. Never refer to a guest by their ___ _______.
  12. What is the last step of service? ___ ______
  13. Anticipatory, what we ___ with the new info
  14. 1 of the key factors: guest ________
  15. How many steps of service are there? ____