What is thelast step ofservice?___ ______Nameusage canbuild _____with guestsAlwaysthink a step_____ ofthe guest.Give guestsmultiple_____questionsWhoevergoes to aroom needsto use the_______What is mostimportant to aguest duringtheir stay?_______Acting orpracticing asituation isa ___ ____.How manysteps ofservice arethere? ____Never referto a guestby their __________.Name 1 ofthe 7 GreatServicewords________What is the1st step ofservice?___ ______NameUsagemakes thestay ______Anticipatory,what we___ with thenew info1 of the keyfactors:guest________GenuineInterest iswhat we____ aboutthe guestWhat is thelast step ofservice?___ ______Nameusage canbuild _____with guestsAlwaysthink a step_____ ofthe guest.Give guestsmultiple_____questionsWhoevergoes to aroom needsto use the_______What is mostimportant to aguest duringtheir stay?_______Acting orpracticing asituation isa ___ ____.How manysteps ofservice arethere? ____Never referto a guestby their __________.Name 1 ofthe 7 GreatServicewords________What is the1st step ofservice?___ ______NameUsagemakes thestay ______Anticipatory,what we___ with thenew info1 of the keyfactors:guest________GenuineInterest iswhat we____ aboutthe guest

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is the last step of service? ___ ______
  2. Name usage can build _____ with guests
  3. Always think a step _____ of the guest.
  4. Give guests multiple _____ questions
  5. Whoever goes to a room needs to use the _______
  6. What is most important to a guest during their stay? _______
  7. Acting or practicing a situation is a ___ ____.
  8. How many steps of service are there? ____
  9. Never refer to a guest by their ___ _______.
  10. Name 1 of the 7 Great Service words ________
  11. What is the 1st step of service? ___ ______
  12. Name Usage makes the stay ______
  13. Anticipatory, what we ___ with the new info
  14. 1 of the key factors: guest ________
  15. Genuine Interest is what we ____ about the guest