Acting orpracticing asituation isa ___ ____.What is the1st step ofservice?___ ______Name 1 ofthe 7 GreatServicewords________GenuineInterest iswhat we____ aboutthe guestWhat is thelast step ofservice?___ ______Whoevergoes to aroom needsto use the_______NameUsagemakes thestay ______1 of the keyfactors:guest________Give guestsmultiple_____questionsNever referto a guestby their __________.Alwaysthink a step_____ ofthe guest.What is mostimportant to aguest duringtheir stay?_______How manysteps ofservice arethere? ____Anticipatory,what we___ with thenew infoNameusage canbuild _____with guestsActing orpracticing asituation isa ___ ____.What is the1st step ofservice?___ ______Name 1 ofthe 7 GreatServicewords________GenuineInterest iswhat we____ aboutthe guestWhat is thelast step ofservice?___ ______Whoevergoes to aroom needsto use the_______NameUsagemakes thestay ______1 of the keyfactors:guest________Give guestsmultiple_____questionsNever referto a guestby their __________.Alwaysthink a step_____ ofthe guest.What is mostimportant to aguest duringtheir stay?_______How manysteps ofservice arethere? ____Anticipatory,what we___ with thenew infoNameusage canbuild _____with guests

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acting or practicing a situation is a ___ ____.
  2. What is the 1st step of service? ___ ______
  3. Name 1 of the 7 Great Service words ________
  4. Genuine Interest is what we ____ about the guest
  5. What is the last step of service? ___ ______
  6. Whoever goes to a room needs to use the _______
  7. Name Usage makes the stay ______
  8. 1 of the key factors: guest ________
  9. Give guests multiple _____ questions
  10. Never refer to a guest by their ___ _______.
  11. Always think a step _____ of the guest.
  12. What is most important to a guest during their stay? _______
  13. How many steps of service are there? ____
  14. Anticipatory, what we ___ with the new info
  15. Name usage can build _____ with guests