Name 1 ofthe 7 GreatServicewords________Whoevergoes to aroom needsto use the_______Alwaysthink a step_____ ofthe guest.How manysteps ofservice arethere? ____GenuineInterest iswhat we____ aboutthe guestNameusage canbuild _____with guestsWhat is mostimportant to aguest duringtheir stay?_______Give guestsmultiple_____questionsWhat is the1st step ofservice?___ ______NameUsagemakes thestay ______1 of the keyfactors:guest________Never referto a guestby their __________.What is thelast step ofservice?___ ______Acting orpracticing asituation isa ___ ____.Anticipatory,what we___ with thenew infoName 1 ofthe 7 GreatServicewords________Whoevergoes to aroom needsto use the_______Alwaysthink a step_____ ofthe guest.How manysteps ofservice arethere? ____GenuineInterest iswhat we____ aboutthe guestNameusage canbuild _____with guestsWhat is mostimportant to aguest duringtheir stay?_______Give guestsmultiple_____questionsWhat is the1st step ofservice?___ ______NameUsagemakes thestay ______1 of the keyfactors:guest________Never referto a guestby their __________.What is thelast step ofservice?___ ______Acting orpracticing asituation isa ___ ____.Anticipatory,what we___ with thenew info

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name 1 of the 7 Great Service words ________
  2. Whoever goes to a room needs to use the _______
  3. Always think a step _____ of the guest.
  4. How many steps of service are there? ____
  5. Genuine Interest is what we ____ about the guest
  6. Name usage can build _____ with guests
  7. What is most important to a guest during their stay? _______
  8. Give guests multiple _____ questions
  9. What is the 1st step of service? ___ ______
  10. Name Usage makes the stay ______
  11. 1 of the key factors: guest ________
  12. Never refer to a guest by their ___ _______.
  13. What is the last step of service? ___ ______
  14. Acting or practicing a situation is a ___ ____.
  15. Anticipatory, what we ___ with the new info