NameUsagemakes thestay ______Anticipatory,what we___ with thenew infoWhat is mostimportant to aguest duringtheir stay?_______GenuineInterest iswhat we____ aboutthe guest1 of the keyfactors:guest________Never referto a guestby their __________.What is thelast step ofservice?___ ______Acting orpracticing asituation isa ___ ____.Give guestsmultiple_____questionsNameusage canbuild _____with guestsName 1 ofthe 7 GreatServicewords________Whoevergoes to aroom needsto use the_______Alwaysthink a step_____ ofthe guest.What is the1st step ofservice?___ ______How manysteps ofservice arethere? ____NameUsagemakes thestay ______Anticipatory,what we___ with thenew infoWhat is mostimportant to aguest duringtheir stay?_______GenuineInterest iswhat we____ aboutthe guest1 of the keyfactors:guest________Never referto a guestby their __________.What is thelast step ofservice?___ ______Acting orpracticing asituation isa ___ ____.Give guestsmultiple_____questionsNameusage canbuild _____with guestsName 1 ofthe 7 GreatServicewords________Whoevergoes to aroom needsto use the_______Alwaysthink a step_____ ofthe guest.What is the1st step ofservice?___ ______How manysteps ofservice arethere? ____

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Name Usage makes the stay ______
  2. Anticipatory, what we ___ with the new info
  3. What is most important to a guest during their stay? _______
  4. Genuine Interest is what we ____ about the guest
  5. 1 of the key factors: guest ________
  6. Never refer to a guest by their ___ _______.
  7. What is the last step of service? ___ ______
  8. Acting or practicing a situation is a ___ ____.
  9. Give guests multiple _____ questions
  10. Name usage can build _____ with guests
  11. Name 1 of the 7 Great Service words ________
  12. Whoever goes to a room needs to use the _______
  13. Always think a step _____ of the guest.
  14. What is the 1st step of service? ___ ______
  15. How many steps of service are there? ____