What is thelast step ofservice?___ ______Name 1 ofthe 7 GreatServicewords________Never referto a guestby their __________.Acting orpracticing asituation isa ___ ____.How manysteps ofservice arethere? ____Give guestsmultiple_____questions1 of the keyfactors:guest________GenuineInterest iswhat we____ aboutthe guestNameUsagemakes thestay ______What is the1st step ofservice?___ ______What is mostimportant to aguest duringtheir stay?_______Anticipatory,what we___ with thenew infoAlwaysthink a step_____ ofthe guest.Whoevergoes to aroom needsto use the_______Nameusage canbuild _____with guestsWhat is thelast step ofservice?___ ______Name 1 ofthe 7 GreatServicewords________Never referto a guestby their __________.Acting orpracticing asituation isa ___ ____.How manysteps ofservice arethere? ____Give guestsmultiple_____questions1 of the keyfactors:guest________GenuineInterest iswhat we____ aboutthe guestNameUsagemakes thestay ______What is the1st step ofservice?___ ______What is mostimportant to aguest duringtheir stay?_______Anticipatory,what we___ with thenew infoAlwaysthink a step_____ ofthe guest.Whoevergoes to aroom needsto use the_______Nameusage canbuild _____with guests

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is the last step of service? ___ ______
  2. Name 1 of the 7 Great Service words ________
  3. Never refer to a guest by their ___ _______.
  4. Acting or practicing a situation is a ___ ____.
  5. How many steps of service are there? ____
  6. Give guests multiple _____ questions
  7. 1 of the key factors: guest ________
  8. Genuine Interest is what we ____ about the guest
  9. Name Usage makes the stay ______
  10. What is the 1st step of service? ___ ______
  11. What is most important to a guest during their stay? _______
  12. Anticipatory, what we ___ with the new info
  13. Always think a step _____ of the guest.
  14. Whoever goes to a room needs to use the _______
  15. Name usage can build _____ with guests