What is mostimportant to aguest duringtheir stay?_______1 of the keyfactors:guest________Name 1 ofthe 7 GreatServicewords________What is the1st step ofservice?___ ______GenuineInterest iswhat we____ aboutthe guestGive guestsmultiple_____questionsNever referto a guestby their __________.Acting orpracticing asituation isa ___ ____.Anticipatory,what we___ with thenew infoWhoevergoes to aroom needsto use the_______Alwaysthink a step_____ ofthe guest.Nameusage canbuild _____with guestsWhat is thelast step ofservice?___ ______NameUsagemakes thestay ______How manysteps ofservice arethere? ____What is mostimportant to aguest duringtheir stay?_______1 of the keyfactors:guest________Name 1 ofthe 7 GreatServicewords________What is the1st step ofservice?___ ______GenuineInterest iswhat we____ aboutthe guestGive guestsmultiple_____questionsNever referto a guestby their __________.Acting orpracticing asituation isa ___ ____.Anticipatory,what we___ with thenew infoWhoevergoes to aroom needsto use the_______Alwaysthink a step_____ ofthe guest.Nameusage canbuild _____with guestsWhat is thelast step ofservice?___ ______NameUsagemakes thestay ______How manysteps ofservice arethere? ____

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What is most important to a guest during their stay? _______
  2. 1 of the key factors: guest ________
  3. Name 1 of the 7 Great Service words ________
  4. What is the 1st step of service? ___ ______
  5. Genuine Interest is what we ____ about the guest
  6. Give guests multiple _____ questions
  7. Never refer to a guest by their ___ _______.
  8. Acting or practicing a situation is a ___ ____.
  9. Anticipatory, what we ___ with the new info
  10. Whoever goes to a room needs to use the _______
  11. Always think a step _____ of the guest.
  12. Name usage can build _____ with guests
  13. What is the last step of service? ___ ______
  14. Name Usage makes the stay ______
  15. How many steps of service are there? ____