1 of the keyfactors:guest________Anticipatory,what we___ with thenew infoGive guestsmultiple_____questionsNameUsagemakes thestay ______Name 1 ofthe 7 GreatServicewords________How manysteps ofservice arethere? ____Nameusage canbuild _____with guestsWhat is the1st step ofservice?___ ______Acting orpracticing asituation isa ___ ____.What is mostimportant to aguest duringtheir stay?_______Never referto a guestby their __________.GenuineInterest iswhat we____ aboutthe guestWhat is thelast step ofservice?___ ______Alwaysthink a step_____ ofthe guest.Whoevergoes to aroom needsto use the_______1 of the keyfactors:guest________Anticipatory,what we___ with thenew infoGive guestsmultiple_____questionsNameUsagemakes thestay ______Name 1 ofthe 7 GreatServicewords________How manysteps ofservice arethere? ____Nameusage canbuild _____with guestsWhat is the1st step ofservice?___ ______Acting orpracticing asituation isa ___ ____.What is mostimportant to aguest duringtheir stay?_______Never referto a guestby their __________.GenuineInterest iswhat we____ aboutthe guestWhat is thelast step ofservice?___ ______Alwaysthink a step_____ ofthe guest.Whoevergoes to aroom needsto use the_______

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1 of the key factors: guest ________
  2. Anticipatory, what we ___ with the new info
  3. Give guests multiple _____ questions
  4. Name Usage makes the stay ______
  5. Name 1 of the 7 Great Service words ________
  6. How many steps of service are there? ____
  7. Name usage can build _____ with guests
  8. What is the 1st step of service? ___ ______
  9. Acting or practicing a situation is a ___ ____.
  10. What is most important to a guest during their stay? _______
  11. Never refer to a guest by their ___ _______.
  12. Genuine Interest is what we ____ about the guest
  13. What is the last step of service? ___ ______
  14. Always think a step _____ of the guest.
  15. Whoever goes to a room needs to use the _______