Alwaysthink a step_____ ofthe guest.Anticipatory,what we___ with thenew infoHow manysteps ofservice arethere? ____Acting orpracticing asituation isa ___ ____.Name 1 ofthe 7 GreatServicewords________What is mostimportant to aguest duringtheir stay?_______GenuineInterest iswhat we____ aboutthe guestGive guestsmultiple_____questionsWhoevergoes to aroom needsto use the_______What is thelast step ofservice?___ ______1 of the keyfactors:guest________Nameusage canbuild _____with guestsNameUsagemakes thestay ______Never referto a guestby their __________.What is the1st step ofservice?___ ______Alwaysthink a step_____ ofthe guest.Anticipatory,what we___ with thenew infoHow manysteps ofservice arethere? ____Acting orpracticing asituation isa ___ ____.Name 1 ofthe 7 GreatServicewords________What is mostimportant to aguest duringtheir stay?_______GenuineInterest iswhat we____ aboutthe guestGive guestsmultiple_____questionsWhoevergoes to aroom needsto use the_______What is thelast step ofservice?___ ______1 of the keyfactors:guest________Nameusage canbuild _____with guestsNameUsagemakes thestay ______Never referto a guestby their __________.What is the1st step ofservice?___ ______

Service Standards - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Always think a step _____ of the guest.
  2. Anticipatory, what we ___ with the new info
  3. How many steps of service are there? ____
  4. Acting or practicing a situation is a ___ ____.
  5. Name 1 of the 7 Great Service words ________
  6. What is most important to a guest during their stay? _______
  7. Genuine Interest is what we ____ about the guest
  8. Give guests multiple _____ questions
  9. Whoever goes to a room needs to use the _______
  10. What is the last step of service? ___ ______
  11. 1 of the key factors: guest ________
  12. Name usage can build _____ with guests
  13. Name Usage makes the stay ______
  14. Never refer to a guest by their ___ _______.
  15. What is the 1st step of service? ___ ______