What will be thepotential ticketstatus that you willuse and what willbe the purpose ofeach of it?Explain to uson how you canhelp thecustomer toupdate theirphone number?What are the 2type of emailthat customermight ask tounsubscribe?Share with us 2type of accounttakeover andwhat will be thedifferences?What is HCPand what isthe functionof it?List down allthe system andfunction thatyou will utilizein ShopBackName allShopBackregisteredcountryWhy do you needto merge acustomer accountsand how can youidentify customerhave multipleaccounts?What isyourtrainer fullname?What should youdo if the customeris having issuewith their OTPdelay for sign upprocess?What istheverificationquestions?What will be thetype of emailthat you cantrigger forcustomer fromour Needle?Why do weneed to verifythe customeridentity withverificationquestions?Can a customerregister anaccount using thisphone number.+3902 26830102.Explain youranswerName 4 stepsof checking ifthe customeris eligible forHCPIf a customer havea typo in theiremail, how will yoube able to helpcustomer to getaccess to theaccount?What will be thepotential ticketstatus that you willuse and what willbe the purpose ofeach of it?Explain to uson how you canhelp thecustomer toupdate theirphone number?What are the 2type of emailthat customermight ask tounsubscribe?Share with us 2type of accounttakeover andwhat will be thedifferences?What is HCPand what isthe functionof it?List down allthe system andfunction thatyou will utilizein ShopBackName allShopBackregisteredcountryWhy do you needto merge acustomer accountsand how can youidentify customerhave multipleaccounts?What isyourtrainer fullname?What should youdo if the customeris having issuewith their OTPdelay for sign upprocess?What istheverificationquestions?What will be thetype of emailthat you cantrigger forcustomer fromour Needle?Why do weneed to verifythe customeridentity withverificationquestions?Can a customerregister anaccount using thisphone number.+3902 26830102.Explain youranswerName 4 stepsof checking ifthe customeris eligible forHCPIf a customer havea typo in theiremail, how will yoube able to helpcustomer to getaccess to theaccount?

Recap Week 1! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. What will be the potential ticket status that you will use and what will be the purpose of each of it?
  2. Explain to us on how you can help the customer to update their phone number?
  3. What are the 2 type of email that customer might ask to unsubscribe?
  4. Share with us 2 type of account takeover and what will be the differences?
  5. What is HCP and what is the function of it?
  6. List down all the system and function that you will utilize in ShopBack
  7. Name all ShopBack registered country
  8. Why do you need to merge a customer accounts and how can you identify customer have multiple accounts?
  9. What is your trainer full name?
  10. What should you do if the customer is having issue with their OTP delay for sign up process?
  11. What is the verification questions?
  12. What will be the type of email that you can trigger for customer from our Needle?
  13. Why do we need to verify the customer identity with verification questions?
  14. Can a customer register an account using this phone number. +3902 26830102. Explain your answer
  15. Name 4 steps of checking if the customer is eligible for HCP
  16. If a customer have a typo in their email, how will you be able to help customer to get access to the account?