Solved 16tickets in2 hoursLess 1:1hoursDowngradeSaveSend yourTeam Lead acall where younail theAssumptive AskSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryAveragewrap upunder 4minutes atEOSSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsPost in TeamChat tocelebrate 2teammates aswe post winstodayGet 2 positiveCSATreviewswithin yourshiftAc 6+CancelSave5 CancelSaves atEOSSolved 30tickets in4 hoursOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDRefundSave4 CancelSaves atEOSPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callENRICHMENTSAVESign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSAVE 7Membiesby EOS10 ticketssolved in1 hourK-5CancelSaveShare a bestpractice inthe teamchatSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSave 3Refundsby EOSSign up for5+ HOURSOF ET FORNEXTWEEKSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingSolved 16tickets in2 hoursLess 1:1hoursDowngradeSaveSend yourTeam Lead acall where younail theAssumptive AskSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryAveragewrap upunder 4minutes atEOSSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsPost in TeamChat tocelebrate 2teammates aswe post winstodayGet 2 positiveCSATreviewswithin yourshiftAc 6+CancelSave5 CancelSaves atEOSSolved 30tickets in4 hoursOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDRefundSave4 CancelSaves atEOSPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callENRICHMENTSAVESign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSAVE 7Membiesby EOS10 ticketssolved in1 hourK-5CancelSaveShare a bestpractice inthe teamchatSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSave 3Refundsby EOSSign up for5+ HOURSOF ET FORNEXTWEEKSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coaching

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solved 16 tickets in 2 hours
  2. Less 1:1 hours Downgrade Save
  3. Send your Team Lead a call where you nail the Assumptive Ask
  4. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  5. Average wrap up under 4 minutes at EOS
  6. Send your Team Lead a call where you use provided language for Setting Expectations
  7. Post in Team Chat to celebrate 2 teammates as we post wins today
  8. Get 2 positive CSAT reviews within your shift
  9. Ac 6+ Cancel Save
  10. 5 Cancel Saves at EOS
  11. Solved 30 tickets in 4 hours
  12. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  13. Refund Save
  14. 4 Cancel Saves at EOS
  15. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  16. ENRICHMENT SAVE
  17. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  18. SAVE 7 Membies by EOS
  19. 10 tickets solved in 1 hour
  20. K-5 Cancel Save
  21. Share a best practice in the team chat
  22. Send your Team Lead a call where you use an expert solution from the script
  23. Save 3 Refunds by EOS
  24. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  25. Send your Team Lead a call where you nailed the area of focus from your most recent coaching