Share a bestpractice inthe teamchatSolved 30tickets in4 hoursAc 6+CancelSave5 CancelSaves atEOSK-5CancelSaveSolved 16tickets in2 hoursLess 1:1hoursDowngradeSaveGet 2 positiveCSATreviewswithin yourshiftSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat call10 ticketssolved in1 hourSAVE 7Membiesby EOSSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsSend yourTeam Lead acall where younail theAssumptive AskSave 3Refundsby EOSSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingPost in TeamChat tocelebrate 2teammates aswe post winstodayAveragewrap upunder 4minutes atEOSOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSign up for5+ HOURSOF ET FORNEXTWEEKRefundSaveENRICHMENTSAVE4 CancelSaves atEOSSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSend yourTeam Lead acall where youuse an expertsolution fromthe scriptShare a bestpractice inthe teamchatSolved 30tickets in4 hoursAc 6+CancelSave5 CancelSaves atEOSK-5CancelSaveSolved 16tickets in2 hoursLess 1:1hoursDowngradeSaveGet 2 positiveCSATreviewswithin yourshiftSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat call10 ticketssolved in1 hourSAVE 7Membiesby EOSSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsSend yourTeam Lead acall where younail theAssumptive AskSave 3Refundsby EOSSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingPost in TeamChat tocelebrate 2teammates aswe post winstodayAveragewrap upunder 4minutes atEOSOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSign up for5+ HOURSOF ET FORNEXTWEEKRefundSaveENRICHMENTSAVE4 CancelSaves atEOSSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSend yourTeam Lead acall where youuse an expertsolution fromthe script

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a best practice in the team chat
  2. Solved 30 tickets in 4 hours
  3. Ac 6+ Cancel Save
  4. 5 Cancel Saves at EOS
  5. K-5 Cancel Save
  6. Solved 16 tickets in 2 hours
  7. Less 1:1 hours Downgrade Save
  8. Get 2 positive CSAT reviews within your shift
  9. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  10. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  11. 10 tickets solved in 1 hour
  12. SAVE 7 Membies by EOS
  13. Send your Team Lead a call where you use provided language for Setting Expectations
  14. Send your Team Lead a call where you nail the Assumptive Ask
  15. Save 3 Refunds by EOS
  16. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  17. Post in Team Chat to celebrate 2 teammates as we post wins today
  18. Average wrap up under 4 minutes at EOS
  19. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  20. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  21. Refund Save
  22. ENRICHMENT SAVE
  23. 4 Cancel Saves at EOS
  24. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  25. Send your Team Lead a call where you use an expert solution from the script