K-5CancelSaveAc 6+CancelSaveShare a bestpractice inthe teamchatSave 3Refundsby EOSSend yourTeam Lead acall where youuse an expertsolution fromthe script5 CancelSaves atEOSSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingLess 1:1hoursDowngradeSaveSAVE 7Membiesby EOSGet 2 positiveCSATreviewswithin yourshiftAveragewrap upunder 4minutes atEOSSolved 16tickets in2 hoursSolved 30tickets in4 hours10 ticketssolved in1 hour4 CancelSaves atEOSRefundSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callPost in TeamChat tocelebrate 2teammates aswe post winstodayOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsSign up for5+ HOURSOF ET FORNEXTWEEKSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySend yourTeam Lead acall where younail theAssumptive AskENRICHMENTSAVEK-5CancelSaveAc 6+CancelSaveShare a bestpractice inthe teamchatSave 3Refundsby EOSSend yourTeam Lead acall where youuse an expertsolution fromthe script5 CancelSaves atEOSSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingLess 1:1hoursDowngradeSaveSAVE 7Membiesby EOSGet 2 positiveCSATreviewswithin yourshiftAveragewrap upunder 4minutes atEOSSolved 16tickets in2 hoursSolved 30tickets in4 hours10 ticketssolved in1 hour4 CancelSaves atEOSRefundSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callPost in TeamChat tocelebrate 2teammates aswe post winstodayOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsSign up for5+ HOURSOF ET FORNEXTWEEKSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySend yourTeam Lead acall where younail theAssumptive AskENRICHMENTSAVE

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. K-5 Cancel Save
  2. Ac 6+ Cancel Save
  3. Share a best practice in the team chat
  4. Save 3 Refunds by EOS
  5. Send your Team Lead a call where you use an expert solution from the script
  6. 5 Cancel Saves at EOS
  7. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  8. Less 1:1 hours Downgrade Save
  9. SAVE 7 Membies by EOS
  10. Get 2 positive CSAT reviews within your shift
  11. Average wrap up under 4 minutes at EOS
  12. Solved 16 tickets in 2 hours
  13. Solved 30 tickets in 4 hours
  14. 10 tickets solved in 1 hour
  15. 4 Cancel Saves at EOS
  16. Refund Save
  17. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  18. Post in Team Chat to celebrate 2 teammates as we post wins today
  19. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  20. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  21. Send your Team Lead a call where you use provided language for Setting Expectations
  22. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  23. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  24. Send your Team Lead a call where you nail the Assumptive Ask
  25. ENRICHMENT SAVE