10 ticketssolved in1 hourAveragewrap upunder 4minutes atEOSRefundSaveSend yourTeam Lead acall where younail theAssumptive AskSign up for5+ HOURSOF ET FORNEXTWEEKSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsAc 6+CancelSaveK-5CancelSaveSAVE 7Membiesby EOSGet 2 positiveCSATreviewswithin yourshiftPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callShare a bestpractice inthe teamchatSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryENRICHMENTSAVESave 3Refundsby EOSPost in TeamChat tocelebrate 2teammates aswe post winstodayLess 1:1hoursDowngradeSaveSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUND5 CancelSaves atEOS4 CancelSaves atEOSSolved 30tickets in4 hoursSolved 16tickets in2 hours10 ticketssolved in1 hourAveragewrap upunder 4minutes atEOSRefundSaveSend yourTeam Lead acall where younail theAssumptive AskSign up for5+ HOURSOF ET FORNEXTWEEKSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsAc 6+CancelSaveK-5CancelSaveSAVE 7Membiesby EOSGet 2 positiveCSATreviewswithin yourshiftPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callShare a bestpractice inthe teamchatSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryENRICHMENTSAVESave 3Refundsby EOSPost in TeamChat tocelebrate 2teammates aswe post winstodayLess 1:1hoursDowngradeSaveSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUND5 CancelSaves atEOS4 CancelSaves atEOSSolved 30tickets in4 hoursSolved 16tickets in2 hours

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 10 tickets solved in 1 hour
  2. Average wrap up under 4 minutes at EOS
  3. Refund Save
  4. Send your Team Lead a call where you nail the Assumptive Ask
  5. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  6. Send your Team Lead a call where you use provided language for Setting Expectations
  7. Ac 6+ Cancel Save
  8. K-5 Cancel Save
  9. SAVE 7 Membies by EOS
  10. Get 2 positive CSAT reviews within your shift
  11. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  12. Share a best practice in the team chat
  13. Send your Team Lead a call where you use an expert solution from the script
  14. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  15. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  16. ENRICHMENT SAVE
  17. Save 3 Refunds by EOS
  18. Post in Team Chat to celebrate 2 teammates as we post wins today
  19. Less 1:1 hours Downgrade Save
  20. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  21. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  22. 5 Cancel Saves at EOS
  23. 4 Cancel Saves at EOS
  24. Solved 30 tickets in 4 hours
  25. Solved 16 tickets in 2 hours