ENRICHMENTSAVELess 1:1hoursDowngradeSaveSave 3Refundsby EOSSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingK-5CancelSaveAc 6+CancelSaveGet 2 positiveCSATreviewswithin yourshiftSend yourTeam Lead acall where younail theAssumptive AskSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySAVE 7Membiesby EOS10 ticketssolved in1 hour4 CancelSaves atEOS5 CancelSaves atEOSSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKPost in TeamChat tocelebrate 2teammates aswe post winstodayShare a bestpractice inthe teamchatSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callRefundSaveSolved 16tickets in2 hoursSign up for5+ HOURSOF ET FORNEXTWEEKSolved 30tickets in4 hoursAveragewrap upunder 4minutes atEOSENRICHMENTSAVELess 1:1hoursDowngradeSaveSave 3Refundsby EOSSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingK-5CancelSaveAc 6+CancelSaveGet 2 positiveCSATreviewswithin yourshiftSend yourTeam Lead acall where younail theAssumptive AskSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySAVE 7Membiesby EOS10 ticketssolved in1 hour4 CancelSaves atEOS5 CancelSaves atEOSSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKPost in TeamChat tocelebrate 2teammates aswe post winstodayShare a bestpractice inthe teamchatSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callRefundSaveSolved 16tickets in2 hoursSign up for5+ HOURSOF ET FORNEXTWEEKSolved 30tickets in4 hoursAveragewrap upunder 4minutes atEOS

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ENRICHMENT SAVE
  2. Less 1:1 hours Downgrade Save
  3. Save 3 Refunds by EOS
  4. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  5. K-5 Cancel Save
  6. Ac 6+ Cancel Save
  7. Get 2 positive CSAT reviews within your shift
  8. Send your Team Lead a call where you nail the Assumptive Ask
  9. Send your Team Lead a call where you use an expert solution from the script
  10. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  11. SAVE 7 Membies by EOS
  12. 10 tickets solved in 1 hour
  13. 4 Cancel Saves at EOS
  14. 5 Cancel Saves at EOS
  15. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  16. Post in Team Chat to celebrate 2 teammates as we post wins today
  17. Share a best practice in the team chat
  18. Send your Team Lead a call where you use provided language for Setting Expectations
  19. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  20. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  21. Refund Save
  22. Solved 16 tickets in 2 hours
  23. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  24. Solved 30 tickets in 4 hours
  25. Average wrap up under 4 minutes at EOS