Sign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSolved 30tickets in4 hoursOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingSign up for5+ HOURSOF ET FORNEXTWEEKSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsSend yourTeam Lead acall where youuse an expertsolution fromthe scriptPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callGet 2 positiveCSATreviewswithin yourshiftAc 6+CancelSaveK-5CancelSave4 CancelSaves atEOSSave 3Refundsby EOSPost in TeamChat tocelebrate 2teammates aswe post winstodayENRICHMENTSAVEShare a bestpractice inthe teamchatSend yourTeam Lead acall where younail theAssumptive AskSAVE 7Membiesby EOSRefundSaveLess 1:1hoursDowngradeSave5 CancelSaves atEOSSolved 16tickets in2 hoursAveragewrap upunder 4minutes atEOS10 ticketssolved in1 hourSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSolved 30tickets in4 hoursOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingSign up for5+ HOURSOF ET FORNEXTWEEKSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsSend yourTeam Lead acall where youuse an expertsolution fromthe scriptPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callGet 2 positiveCSATreviewswithin yourshiftAc 6+CancelSaveK-5CancelSave4 CancelSaves atEOSSave 3Refundsby EOSPost in TeamChat tocelebrate 2teammates aswe post winstodayENRICHMENTSAVEShare a bestpractice inthe teamchatSend yourTeam Lead acall where younail theAssumptive AskSAVE 7Membiesby EOSRefundSaveLess 1:1hoursDowngradeSave5 CancelSaves atEOSSolved 16tickets in2 hoursAveragewrap upunder 4minutes atEOS10 ticketssolved in1 hourSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscovery

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  2. Solved 30 tickets in 4 hours
  3. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  4. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  5. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  6. Send your Team Lead a call where you use provided language for Setting Expectations
  7. Send your Team Lead a call where you use an expert solution from the script
  8. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  9. Get 2 positive CSAT reviews within your shift
  10. Ac 6+ Cancel Save
  11. K-5 Cancel Save
  12. 4 Cancel Saves at EOS
  13. Save 3 Refunds by EOS
  14. Post in Team Chat to celebrate 2 teammates as we post wins today
  15. ENRICHMENT SAVE
  16. Share a best practice in the team chat
  17. Send your Team Lead a call where you nail the Assumptive Ask
  18. SAVE 7 Membies by EOS
  19. Refund Save
  20. Less 1:1 hours Downgrade Save
  21. 5 Cancel Saves at EOS
  22. Solved 16 tickets in 2 hours
  23. Average wrap up under 4 minutes at EOS
  24. 10 tickets solved in 1 hour
  25. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery