OVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingAveragewrap upunder 4minutes atEOSAc 6+CancelSaveGet 2 positiveCSATreviewswithin yourshiftSAVE 7Membiesby EOSPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callShare a bestpractice inthe teamchatSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryPost in TeamChat tocelebrate 2teammates aswe post winstodaySave 3Refundsby EOSK-5CancelSaveSolved 30tickets in4 hoursLess 1:1hoursDowngradeSave10 ticketssolved in1 hourRefundSaveSign up for5+ HOURSOF ET FORNEXTWEEKENRICHMENTSAVESolved 16tickets in2 hours5 CancelSaves atEOSSend yourTeam Lead acall where younail theAssumptive AskSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsSend yourTeam Lead acall where youuse an expertsolution fromthe script4 CancelSaves atEOSOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingAveragewrap upunder 4minutes atEOSAc 6+CancelSaveGet 2 positiveCSATreviewswithin yourshiftSAVE 7Membiesby EOSPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callShare a bestpractice inthe teamchatSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryPost in TeamChat tocelebrate 2teammates aswe post winstodaySave 3Refundsby EOSK-5CancelSaveSolved 30tickets in4 hoursLess 1:1hoursDowngradeSave10 ticketssolved in1 hourRefundSaveSign up for5+ HOURSOF ET FORNEXTWEEKENRICHMENTSAVESolved 16tickets in2 hours5 CancelSaves atEOSSend yourTeam Lead acall where younail theAssumptive AskSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsSend yourTeam Lead acall where youuse an expertsolution fromthe script4 CancelSaves atEOS

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  2. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  3. Average wrap up under 4 minutes at EOS
  4. Ac 6+ Cancel Save
  5. Get 2 positive CSAT reviews within your shift
  6. SAVE 7 Membies by EOS
  7. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  8. Share a best practice in the team chat
  9. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  10. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  11. Post in Team Chat to celebrate 2 teammates as we post wins today
  12. Save 3 Refunds by EOS
  13. K-5 Cancel Save
  14. Solved 30 tickets in 4 hours
  15. Less 1:1 hours Downgrade Save
  16. 10 tickets solved in 1 hour
  17. Refund Save
  18. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  19. ENRICHMENT SAVE
  20. Solved 16 tickets in 2 hours
  21. 5 Cancel Saves at EOS
  22. Send your Team Lead a call where you nail the Assumptive Ask
  23. Send your Team Lead a call where you use provided language for Setting Expectations
  24. Send your Team Lead a call where you use an expert solution from the script
  25. 4 Cancel Saves at EOS