Sign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSolved 30tickets in4 hoursENRICHMENTSAVESAVE 7Membiesby EOSK-5CancelSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSend yourTeam Lead acall where younail theAssumptive Ask4 CancelSaves atEOSGet 2 positiveCSATreviewswithin yourshiftSave 3Refundsby EOSSolved 16tickets in2 hoursSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingSend your TeamLead a call whereyou use providedlanguage forSettingExpectations5 CancelSaves atEOSSign up for5+ HOURSOF ET FORNEXTWEEKLess 1:1hoursDowngradeSaveOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUND10 ticketssolved in1 hourSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryShare a bestpractice inthe teamchatAc 6+CancelSavePost in TeamChat tocelebrate 2teammates aswe post winstodayAveragewrap upunder 4minutes atEOSRefundSaveSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSolved 30tickets in4 hoursENRICHMENTSAVESAVE 7Membiesby EOSK-5CancelSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSend yourTeam Lead acall where younail theAssumptive Ask4 CancelSaves atEOSGet 2 positiveCSATreviewswithin yourshiftSave 3Refundsby EOSSolved 16tickets in2 hoursSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingSend your TeamLead a call whereyou use providedlanguage forSettingExpectations5 CancelSaves atEOSSign up for5+ HOURSOF ET FORNEXTWEEKLess 1:1hoursDowngradeSaveOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUND10 ticketssolved in1 hourSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryShare a bestpractice inthe teamchatAc 6+CancelSavePost in TeamChat tocelebrate 2teammates aswe post winstodayAveragewrap upunder 4minutes atEOSRefundSave

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  2. Send your Team Lead a call where you use an expert solution from the script
  3. Solved 30 tickets in 4 hours
  4. ENRICHMENT SAVE
  5. SAVE 7 Membies by EOS
  6. K-5 Cancel Save
  7. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  8. Send your Team Lead a call where you nail the Assumptive Ask
  9. 4 Cancel Saves at EOS
  10. Get 2 positive CSAT reviews within your shift
  11. Save 3 Refunds by EOS
  12. Solved 16 tickets in 2 hours
  13. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  14. Send your Team Lead a call where you use provided language for Setting Expectations
  15. 5 Cancel Saves at EOS
  16. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  17. Less 1:1 hours Downgrade Save
  18. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  19. 10 tickets solved in 1 hour
  20. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  21. Share a best practice in the team chat
  22. Ac 6+ Cancel Save
  23. Post in Team Chat to celebrate 2 teammates as we post wins today
  24. Average wrap up under 4 minutes at EOS
  25. Refund Save