Send yourTeam Lead acall where youuse an expertsolution fromthe scriptSend yourTeam Lead acall where younail theAssumptive AskSign up for5+ HOURSOF ET FORNEXTWEEKAc 6+CancelSaveOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSolved 16tickets in2 hoursPost in TeamChat tocelebrate 2teammates aswe post winstodayPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsGet 2 positiveCSATreviewswithin yourshiftRefundSaveSave 3Refundsby EOSLess 1:1hoursDowngradeSaveShare a bestpractice inthe teamchatENRICHMENTSAVE5 CancelSaves atEOS10 ticketssolved in1 hourSAVE 7Membiesby EOSAveragewrap upunder 4minutes atEOSK-5CancelSaveSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEK4 CancelSaves atEOSSolved 30tickets in4 hoursSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSend yourTeam Lead acall where younail theAssumptive AskSign up for5+ HOURSOF ET FORNEXTWEEKAc 6+CancelSaveOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSolved 16tickets in2 hoursPost in TeamChat tocelebrate 2teammates aswe post winstodayPost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsGet 2 positiveCSATreviewswithin yourshiftRefundSaveSave 3Refundsby EOSLess 1:1hoursDowngradeSaveShare a bestpractice inthe teamchatENRICHMENTSAVE5 CancelSaves atEOS10 ticketssolved in1 hourSAVE 7Membiesby EOSAveragewrap upunder 4minutes atEOSK-5CancelSaveSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEK4 CancelSaves atEOSSolved 30tickets in4 hoursSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coaching

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send your Team Lead a call where you use an expert solution from the script
  2. Send your Team Lead a call where you nail the Assumptive Ask
  3. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  4. Ac 6+ Cancel Save
  5. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  6. Solved 16 tickets in 2 hours
  7. Post in Team Chat to celebrate 2 teammates as we post wins today
  8. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  9. Send your Team Lead a call where you use provided language for Setting Expectations
  10. Get 2 positive CSAT reviews within your shift
  11. Refund Save
  12. Save 3 Refunds by EOS
  13. Less 1:1 hours Downgrade Save
  14. Share a best practice in the team chat
  15. ENRICHMENT SAVE
  16. 5 Cancel Saves at EOS
  17. 10 tickets solved in 1 hour
  18. SAVE 7 Membies by EOS
  19. Average wrap up under 4 minutes at EOS
  20. K-5 Cancel Save
  21. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  22. 4 Cancel Saves at EOS
  23. Solved 30 tickets in 4 hours
  24. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  25. Send your Team Lead a call where you nailed the area of focus from your most recent coaching