Post in TeamChat tocelebrate 2teammates aswe post winstodayOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDENRICHMENTSAVE4 CancelSaves atEOSSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySign up for5+ HOURSOF ET FORNEXTWEEKSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsLess 1:1hoursDowngradeSaveSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingK-5CancelSaveSend yourTeam Lead acall where younail theAssumptive Ask10 ticketssolved in1 hourAveragewrap upunder 4minutes atEOSSAVE 7Membiesby EOS5 CancelSaves atEOSAc 6+CancelSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSolved 16tickets in2 hoursSolved 30tickets in4 hoursGet 2 positiveCSATreviewswithin yourshiftSave 3Refundsby EOSSend yourTeam Lead acall where youuse an expertsolution fromthe scriptRefundSaveShare a bestpractice inthe teamchatPost in TeamChat tocelebrate 2teammates aswe post winstodayOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDENRICHMENTSAVE4 CancelSaves atEOSSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySign up for5+ HOURSOF ET FORNEXTWEEKSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsLess 1:1hoursDowngradeSaveSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingK-5CancelSaveSend yourTeam Lead acall where younail theAssumptive Ask10 ticketssolved in1 hourAveragewrap upunder 4minutes atEOSSAVE 7Membiesby EOS5 CancelSaves atEOSAc 6+CancelSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSolved 16tickets in2 hoursSolved 30tickets in4 hoursGet 2 positiveCSATreviewswithin yourshiftSave 3Refundsby EOSSend yourTeam Lead acall where youuse an expertsolution fromthe scriptRefundSaveShare a bestpractice inthe teamchat

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Post in Team Chat to celebrate 2 teammates as we post wins today
  2. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  3. ENRICHMENT SAVE
  4. 4 Cancel Saves at EOS
  5. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  6. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  7. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  8. Send your Team Lead a call where you use provided language for Setting Expectations
  9. Less 1:1 hours Downgrade Save
  10. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  11. K-5 Cancel Save
  12. Send your Team Lead a call where you nail the Assumptive Ask
  13. 10 tickets solved in 1 hour
  14. Average wrap up under 4 minutes at EOS
  15. SAVE 7 Membies by EOS
  16. 5 Cancel Saves at EOS
  17. Ac 6+ Cancel Save
  18. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  19. Solved 16 tickets in 2 hours
  20. Solved 30 tickets in 4 hours
  21. Get 2 positive CSAT reviews within your shift
  22. Save 3 Refunds by EOS
  23. Send your Team Lead a call where you use an expert solution from the script
  24. Refund Save
  25. Share a best practice in the team chat