Solved 16tickets in2 hoursSign up for5+ HOURSOF ET FORNEXTWEEKK-5CancelSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryAc 6+CancelSaveGet 2 positiveCSATreviewswithin yourshiftShare a bestpractice inthe teamchatLess 1:1hoursDowngradeSaveSend yourTeam Lead acall where youuse an expertsolution fromthe scriptPost in TeamChat tocelebrate 2teammates aswe post winstodaySAVE 7Membiesby EOSSave 3Refundsby EOS5 CancelSaves atEOSSolved 30tickets in4 hoursSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUND4 CancelSaves atEOSAveragewrap upunder 4minutes atEOSSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsRefundSave10 ticketssolved in1 hourSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKENRICHMENTSAVESend yourTeam Lead acall where younail theAssumptive AskSolved 16tickets in2 hoursSign up for5+ HOURSOF ET FORNEXTWEEKK-5CancelSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoveryAc 6+CancelSaveGet 2 positiveCSATreviewswithin yourshiftShare a bestpractice inthe teamchatLess 1:1hoursDowngradeSaveSend yourTeam Lead acall where youuse an expertsolution fromthe scriptPost in TeamChat tocelebrate 2teammates aswe post winstodaySAVE 7Membiesby EOSSave 3Refundsby EOS5 CancelSaves atEOSSolved 30tickets in4 hoursSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUND4 CancelSaves atEOSAveragewrap upunder 4minutes atEOSSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsRefundSave10 ticketssolved in1 hourSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKENRICHMENTSAVESend yourTeam Lead acall where younail theAssumptive Ask

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solved 16 tickets in 2 hours
  2. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  3. K-5 Cancel Save
  4. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  5. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  6. Ac 6+ Cancel Save
  7. Get 2 positive CSAT reviews within your shift
  8. Share a best practice in the team chat
  9. Less 1:1 hours Downgrade Save
  10. Send your Team Lead a call where you use an expert solution from the script
  11. Post in Team Chat to celebrate 2 teammates as we post wins today
  12. SAVE 7 Membies by EOS
  13. Save 3 Refunds by EOS
  14. 5 Cancel Saves at EOS
  15. Solved 30 tickets in 4 hours
  16. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  17. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  18. 4 Cancel Saves at EOS
  19. Average wrap up under 4 minutes at EOS
  20. Send your Team Lead a call where you use provided language for Setting Expectations
  21. Refund Save
  22. 10 tickets solved in 1 hour
  23. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  24. ENRICHMENT SAVE
  25. Send your Team Lead a call where you nail the Assumptive Ask