RefundSaveSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingENRICHMENTSAVESend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscovery4 CancelSaves atEOSSign up for5+ HOURSOF ET FORNEXTWEEK10 ticketssolved in1 hourK-5CancelSaveShare a bestpractice inthe teamchatSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSolved 16tickets in2 hoursSend your TeamLead a call whereyou use providedlanguage forSettingExpectations5 CancelSaves atEOSAveragewrap upunder 4minutes atEOSLess 1:1hoursDowngradeSaveSave 3Refundsby EOSGet 2 positiveCSATreviewswithin yourshiftPost in TeamChat tocelebrate 2teammates aswe post winstodayOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSAVE 7Membiesby EOSSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSolved 30tickets in4 hoursAc 6+CancelSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSend yourTeam Lead acall where younail theAssumptive AskRefundSaveSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingENRICHMENTSAVESend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscovery4 CancelSaves atEOSSign up for5+ HOURSOF ET FORNEXTWEEK10 ticketssolved in1 hourK-5CancelSaveShare a bestpractice inthe teamchatSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSolved 16tickets in2 hoursSend your TeamLead a call whereyou use providedlanguage forSettingExpectations5 CancelSaves atEOSAveragewrap upunder 4minutes atEOSLess 1:1hoursDowngradeSaveSave 3Refundsby EOSGet 2 positiveCSATreviewswithin yourshiftPost in TeamChat tocelebrate 2teammates aswe post winstodayOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSAVE 7Membiesby EOSSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKSolved 30tickets in4 hoursAc 6+CancelSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSend yourTeam Lead acall where younail theAssumptive Ask

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Refund Save
  2. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  3. ENRICHMENT SAVE
  4. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  5. 4 Cancel Saves at EOS
  6. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  7. 10 tickets solved in 1 hour
  8. K-5 Cancel Save
  9. Share a best practice in the team chat
  10. Send your Team Lead a call where you use an expert solution from the script
  11. Solved 16 tickets in 2 hours
  12. Send your Team Lead a call where you use provided language for Setting Expectations
  13. 5 Cancel Saves at EOS
  14. Average wrap up under 4 minutes at EOS
  15. Less 1:1 hours Downgrade Save
  16. Save 3 Refunds by EOS
  17. Get 2 positive CSAT reviews within your shift
  18. Post in Team Chat to celebrate 2 teammates as we post wins today
  19. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  20. SAVE 7 Membies by EOS
  21. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  22. Solved 30 tickets in 4 hours
  23. Ac 6+ Cancel Save
  24. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  25. Send your Team Lead a call where you nail the Assumptive Ask