Share a bestpractice inthe teamchatOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUND4 CancelSaves atEOSSolved 16tickets in2 hoursSAVE 7Membiesby EOSSolved 30tickets in4 hoursSend yourTeam Lead acall where younail theAssumptive AskPost in TeamChat tocelebrate 2teammates aswe post winstodaySend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingENRICHMENTSAVERefundSaveSave 3Refundsby EOSK-5CancelSaveSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsGet 2 positiveCSATreviewswithin yourshiftLess 1:1hoursDowngradeSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEK10 ticketssolved in1 hour5 CancelSaves atEOSSign up for5+ HOURSOF ET FORNEXTWEEKAveragewrap upunder 4minutes atEOSAc 6+CancelSaveSend yourTeam Lead acall where youuse an expertsolution fromthe scriptShare a bestpractice inthe teamchatOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUND4 CancelSaves atEOSSolved 16tickets in2 hoursSAVE 7Membiesby EOSSolved 30tickets in4 hoursSend yourTeam Lead acall where younail theAssumptive AskPost in TeamChat tocelebrate 2teammates aswe post winstodaySend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingENRICHMENTSAVERefundSaveSave 3Refundsby EOSK-5CancelSaveSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsGet 2 positiveCSATreviewswithin yourshiftLess 1:1hoursDowngradeSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEK10 ticketssolved in1 hour5 CancelSaves atEOSSign up for5+ HOURSOF ET FORNEXTWEEKAveragewrap upunder 4minutes atEOSAc 6+CancelSaveSend yourTeam Lead acall where youuse an expertsolution fromthe script

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a best practice in the team chat
  2. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  3. 4 Cancel Saves at EOS
  4. Solved 16 tickets in 2 hours
  5. SAVE 7 Membies by EOS
  6. Solved 30 tickets in 4 hours
  7. Send your Team Lead a call where you nail the Assumptive Ask
  8. Post in Team Chat to celebrate 2 teammates as we post wins today
  9. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  10. ENRICHMENT SAVE
  11. Refund Save
  12. Save 3 Refunds by EOS
  13. K-5 Cancel Save
  14. Send your Team Lead a call where you use provided language for Setting Expectations
  15. Get 2 positive CSAT reviews within your shift
  16. Less 1:1 hours Downgrade Save
  17. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  18. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  19. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  20. 10 tickets solved in 1 hour
  21. 5 Cancel Saves at EOS
  22. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  23. Average wrap up under 4 minutes at EOS
  24. Ac 6+ Cancel Save
  25. Send your Team Lead a call where you use an expert solution from the script