Sign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEK5 CancelSaves atEOSOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSAVE 7Membiesby EOSSolved 30tickets in4 hoursRefundSaveAveragewrap upunder 4minutes atEOSSign up for5+ HOURSOF ET FORNEXTWEEKShare a bestpractice inthe teamchatGet 2 positiveCSATreviewswithin yourshiftSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingAc 6+CancelSaveSend yourTeam Lead acall where younail theAssumptive AskSolved 16tickets in2 hoursPost in TeamChat tocelebrate 2teammates aswe post winstodaySave 3Refundsby EOSSend your TeamLead a call whereyou use providedlanguage forSettingExpectations4 CancelSaves atEOSK-5CancelSaveSend yourTeam Lead acall where youuse an expertsolution fromthe script10 ticketssolved in1 hourLess 1:1hoursDowngradeSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callENRICHMENTSAVESign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEK5 CancelSaves atEOSOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDSAVE 7Membiesby EOSSolved 30tickets in4 hoursRefundSaveAveragewrap upunder 4minutes atEOSSign up for5+ HOURSOF ET FORNEXTWEEKShare a bestpractice inthe teamchatGet 2 positiveCSATreviewswithin yourshiftSend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscoverySend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingAc 6+CancelSaveSend yourTeam Lead acall where younail theAssumptive AskSolved 16tickets in2 hoursPost in TeamChat tocelebrate 2teammates aswe post winstodaySave 3Refundsby EOSSend your TeamLead a call whereyou use providedlanguage forSettingExpectations4 CancelSaves atEOSK-5CancelSaveSend yourTeam Lead acall where youuse an expertsolution fromthe script10 ticketssolved in1 hourLess 1:1hoursDowngradeSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callENRICHMENTSAVE

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  2. 5 Cancel Saves at EOS
  3. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  4. SAVE 7 Membies by EOS
  5. Solved 30 tickets in 4 hours
  6. Refund Save
  7. Average wrap up under 4 minutes at EOS
  8. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  9. Share a best practice in the team chat
  10. Get 2 positive CSAT reviews within your shift
  11. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  12. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  13. Ac 6+ Cancel Save
  14. Send your Team Lead a call where you nail the Assumptive Ask
  15. Solved 16 tickets in 2 hours
  16. Post in Team Chat to celebrate 2 teammates as we post wins today
  17. Save 3 Refunds by EOS
  18. Send your Team Lead a call where you use provided language for Setting Expectations
  19. 4 Cancel Saves at EOS
  20. K-5 Cancel Save
  21. Send your Team Lead a call where you use an expert solution from the script
  22. 10 tickets solved in 1 hour
  23. Less 1:1 hours Downgrade Save
  24. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  25. ENRICHMENT SAVE