Share a bestpractice inthe teamchatSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsSAVE 7Membiesby EOSSolved 16tickets in2 hoursAc 6+CancelSave5 CancelSaves atEOS10 ticketssolved in1 hourSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKPost in TeamChat tocelebrate 2teammates aswe post winstodaySend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscovery4 CancelSaves atEOSSign up for5+ HOURSOF ET FORNEXTWEEKENRICHMENTSAVEAveragewrap upunder 4minutes atEOSSend yourTeam Lead acall where younail theAssumptive AskSave 3Refundsby EOSSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSolved 30tickets in4 hoursK-5CancelSaveRefundSaveLess 1:1hoursDowngradeSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDGet 2 positiveCSATreviewswithin yourshiftShare a bestpractice inthe teamchatSend your TeamLead a call whereyou nailed thearea of focusfrom your mostrecent coachingSend your TeamLead a call whereyou use providedlanguage forSettingExpectationsSAVE 7Membiesby EOSSolved 16tickets in2 hoursAc 6+CancelSave5 CancelSaves atEOS10 ticketssolved in1 hourSign up for2+ HOURSOF ET IN ASINGLE DAYNEXT WEEKPost in TeamChat tocelebrate 2teammates aswe post winstodaySend your TeamLead a call whereyou Recommendedan expert solutionbased on what youlearned inDiscovery4 CancelSaves atEOSSign up for5+ HOURSOF ET FORNEXTWEEKENRICHMENTSAVEAveragewrap upunder 4minutes atEOSSend yourTeam Lead acall where younail theAssumptive AskSave 3Refundsby EOSSend yourTeam Lead acall where youuse an expertsolution fromthe scriptSolved 30tickets in4 hoursK-5CancelSaveRefundSaveLess 1:1hoursDowngradeSavePost in Team Chatan expert solutionyou recommended,why you made thatrecommendation,and the outcome ofthat callOVERCOMEANOBJECTIONAND SAVETHE CANCELor REFUNDGet 2 positiveCSATreviewswithin yourshift

RETENTION BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Share a best practice in the team chat
  2. Send your Team Lead a call where you nailed the area of focus from your most recent coaching
  3. Send your Team Lead a call where you use provided language for Setting Expectations
  4. SAVE 7 Membies by EOS
  5. Solved 16 tickets in 2 hours
  6. Ac 6+ Cancel Save
  7. 5 Cancel Saves at EOS
  8. 10 tickets solved in 1 hour
  9. Sign up for 2+ HOURS OF ET IN A SINGLE DAY NEXT WEEK
  10. Post in Team Chat to celebrate 2 teammates as we post wins today
  11. Send your Team Lead a call where you Recommended an expert solution based on what you learned in Discovery
  12. 4 Cancel Saves at EOS
  13. Sign up for 5+ HOURS OF ET FOR NEXT WEEK
  14. ENRICHMENT SAVE
  15. Average wrap up under 4 minutes at EOS
  16. Send your Team Lead a call where you nail the Assumptive Ask
  17. Save 3 Refunds by EOS
  18. Send your Team Lead a call where you use an expert solution from the script
  19. Solved 30 tickets in 4 hours
  20. K-5 Cancel Save
  21. Refund Save
  22. Less 1:1 hours Downgrade Save
  23. Post in Team Chat an expert solution you recommended, why you made that recommendation, and the outcome of that call
  24. OVERCOME AN OBJECTION AND SAVE THE CANCEL or REFUND
  25. Get 2 positive CSAT reviews within your shift