(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Compliment the cx item on order
Showed Empathy throughout chat
Return: Advise time frame for refund
Used cx name throughout chat
Relating to the cx/to the situation
Small talk with the cx
Thanked the customer for chatting in
Checking in with cx every 3-5 minutes
Update cx throughout chat what you are doing
Used emojis (more than 3 in chat)
Assisted cx with placing order
Used appreciation statements
Asked cx how their day has been/going
Asked discovery questions
Confirm there are no other questions
Respond to cx within 1-2 minutes throughout chat
Offered survey
Promote the value: (HD app, MyAccount, HDPP etc)
Transferring: Left private note in chat for next rep
