(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Return: Advise time frame for refund
Asked cx how their day has been/going
Relating to the cx/to the situation
Respond to cx within 1-2 minutes throughout chat
Used appreciation statements
Checking in with cx every 3-5 minutes
Offered alternative options for cx
Offered survey
Used cx name throughout chat
Thanked the customer for chatting in
Compliment the cx item on order
Assisted cx with a MA question
Update cx throughout chat what you are doing
Promote the value: (HD app, MyAccount, HDPP etc)
Showed Empathy throughout chat
De-escalated cx
Small talk with the cx
Transferring: Left private note in chat for next rep
