(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Offered survey
Thanked the customer for chatting in
Respond to cx within 1-2 minutes throughout chat
Used cx name throughout chat
Assisted cx with a MA question
Update cx throughout chat what you are doing
Checking in with cx every 3-5 minutes
Return: Advise time frame for refund
Relating to the cx/to the situation
Small talk with the cx
Provided recap including what you did for the cx
Asked discovery questions
Assisted cx with placing order
Sent intro within 1 minute of receiving
Promote the value: (HD app, MyAccount, HDPP etc)
Asked cx how their day has been/going
Confirm there are no other questions
Showed Empathy throughout chat
De-escalated cx
Transferring: Left private note in chat for next rep
