(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assisted cx with placing order
Update cx throughout chat what you are doing
Confirm there are no other questions
Asked cx how their day has been/going
Showed Empathy throughout chat
Provided recap including what you did for the cx
Return: Advise time frame for refund
De-escalated cx
Compliment the cx item on order
Promote the value: (HD app, MyAccount, HDPP etc)
Thanked the customer for chatting in
Respond to cx within 1-2 minutes throughout chat
Small talk with the cx
Used appreciation statements
Offered survey
Sent intro within 1 minute of receiving
Used cx name throughout chat
Used emojis (more than 3 in chat)
Offered alternative options for cx
Checking in with cx every 3-5 minutes
Relating to the cx/to the situation
Assisted cx with a MA question
Transferring: Left private note in chat for next rep
