(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Small talk with the cx
Assisted cx with a MA question
Compliment the cx item on order
Thanked the customer for chatting in
Return: Advise time frame for refund
Promote the value: (HD app, MyAccount, HDPP etc)
Asked cx how their day has been/going
Relating to the cx/to the situation
Update cx throughout chat what you are doing
Confirm there are no other questions
Offered survey
De-escalated cx
Used appreciation statements
Assisted cx with placing order
Provided recap including what you did for the cx
Offered alternative options for cx
Asked discovery questions
Showed Empathy throughout chat
Checking in with cx every 3-5 minutes
Respond to cx within 1-2 minutes throughout chat
Used emojis (more than 3 in chat)
Transferring: Left private note in chat for next rep
