This bingo card has a free space and 24 words: Used cx name throughout chat, Respond to cx within 1-2 minutes throughout chat, Small talk with the cx, Used appreciation statements, De-escalated cx, Update cx throughout chat what you are doing, Showed Empathy throughout chat, Sent intro within 1 minute of receiving, Assisted cx with placing order, Asked cx how their day has been/going, Thanked the customer for chatting in, Asked discovery questions, Provided recap including what you did for the cx, Checking in with cx every 3-5 minutes, Return: Advise time frame for refund, Relating to the cx/to the situation, Offered alternative options for cx, Compliment the cx item on order, Confirm there are no other questions, Assisted cx with a MA question, Promote the value: (HD app, MyAccount, HDPP etc), Transferring: Left private note in chat for next rep, Offered survey and Used emojis (more than 3 in chat).
LTSA Incentive! | Home Depot | HD BINGO | LTSA Incentive! | HOME DEPOT
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With players vying for a you'll have to call about __ items before someone wins. There's a __% chance that a lucky player would win after calling __ items.
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