(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Waiting more then 5 minutes for answer in Slack
It was fine yesterday
Tech didn't check in / out
Concierge Password reset
Ben shows up on day off
Ann BO not working
Redirected back to us. Not our issue
Caller tells you solution is wrong
Legacy pin pad
RONA!?!
OrPOS froze
Tech has no FSG
Caller can't hear you
Tech at wrong store
PEBCAK
Caller gives you a new name
Static/poor phone reception
I'm computer illiterate
"service channel issue"
IExpense
Password reset
I already rebooted it
Registers are Slow
Call drops
No information on issue
Escalation
Won't perform trouble shooting
Customer calling in
Playerlync password reset
Ask to be walked through their systems
OrPOS password reset
Answer to hold music
Keyboard issue
Scanner not working
Call over 30 minutes
"we haven't had time to call in" 3+ issues
Cash Drawer Issue
pat rolls a dice
Call queue over 10
TB pin pad
Troubleshooting steps done before they call / but works for you
Caller mentions how long they have been waiting
Get an "Alan" issue
SAP portal password reset
Ask you to change program for them (features etc.)