(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Can't understand mod/tech
Fixed before call
RONA!?!
Ann BO not working
Registers are Slow
Playerlync password reset
OrPOS password reset
GC issue
Caller gives you a new name
Cash Drawer Issue
Redirected back to us. Not our issue
Scanner not working
Customer calling in
Static/poor phone reception
Caller can't hear you
Ask to be walked through their systems
OFS issue
PEBCAK
"we haven't had time to call in" 3+ issues
OrPOS froze
Get an "Alan" issue
Won't perform trouble shooting
Call drops
It was fine yesterday
iPad...
Answer to hold music
No information on issue
I already rebooted it
Tech has no FSG
Caller mentions how long they have been waiting
IExpense
Password reset
Stuck in Created
TB pin pad
Waiting more then 5 minutes for answer in Slack
"service channel issue"
Call queue over 10
Legacy pin pad
pat rolls a dice
Ask you to change program for them (features etc.)
Concierge Password reset
Tech didn't check in / out
SAP portal password reset
Caller tells you solution is wrong
Escalation
Troubleshooting steps done before they call / but works for you