(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Playerlync password reset
pat rolls a dice
Ann BO not working
OrPOS froze
Keyboard issue
Legacy pin pad
Waiting more then 5 minutes for answer in Slack
Ask to be walked through their systems
"we haven't had time to call in" 3+ issues
Answer to hold music
Caller mentions how long they have been waiting
OrPOS password reset
Cash Drawer Issue
Ask you to change program for them (features etc.)
Escalation
It was fine yesterday
Concierge Password reset
Call queue over 10
Ben shows up on day off
TB pin pad
"service channel issue"
Redirected back to us. Not our issue
GC issue
Customer calling in
PEBCAK
Tech has no FSG
Static/poor phone reception
Caller can't hear you
Call over 30 minutes
Get an "Alan" issue
iPad...
No information on issue
Tech didn't check in / out
I already rebooted it
RONA!?!
Caller tells you solution is wrong
I'm computer illiterate
Troubleshooting steps done before they call / but works for you