RequestsasupervisorInsurance'didn't get aclaim' (yetwe have anEOB)MisspellednameMeant tocallanothercompanyWhat's aDeductible?"I didn'tauthorize mycard to becharged"(but they did)Says thestatementdoesn’t havethe patientname"Registrationsaid I was allset"Spouselisted asguarantorfor adultStill madafter it'sfixedMad wewon'tviolateHIPAA"You sentthis to thewrongBCBS"(false)Breathinginto themicIns rep asksus to violatecontract /commit fraudDad gavewrongDOB forchild"YOUPEOPLE"Reg didn'tverifyinsuranceSmokealarm in thebackgroundMultiple lastnames -refuses tomake thingsmatchBlastingthecompanyonline"This needs togo to myinsurance" (itwas, they justleft a balance)"ONLYTHEREFOR 5MINUTES"WarningforlanguageParentclearlypretending tobe thepatientRegadded insin wrongorderWants topay bycheck viaphoneMad about a'charge' thatis actually arefund"Thanksfornothing"Complainsabout callwait timeParentlisted asguarantorfor adult"I've nevereven beenthere!"(they have)Calling aLawyer/BBB/AttorneyGeneralBCBSmemberservices isconfused"I need thiscoded asanemergency"Gives waytoo muchpersonalinformationFree!RequestsasupervisorInsurance'didn't get aclaim' (yetwe have anEOB)MisspellednameMeant tocallanothercompanyWhat's aDeductible?"I didn'tauthorize mycard to becharged"(but they did)Says thestatementdoesn’t havethe patientname"Registrationsaid I was allset"Spouselisted asguarantorfor adultStill madafter it'sfixedMad wewon'tviolateHIPAA"You sentthis to thewrongBCBS"(false)Breathinginto themicIns rep asksus to violatecontract /commit fraudDad gavewrongDOB forchild"YOUPEOPLE"Reg didn'tverifyinsuranceSmokealarm in thebackgroundMultiple lastnames -refuses tomake thingsmatchBlastingthecompanyonline"This needs togo to myinsurance" (itwas, they justleft a balance)"ONLYTHEREFOR 5MINUTES"WarningforlanguageParentclearlypretending tobe thepatientRegadded insin wrongorderWants topay bycheck viaphoneMad about a'charge' thatis actually arefund"Thanksfornothing"Complainsabout callwait timeParentlisted asguarantorfor adult"I've nevereven beenthere!"(they have)Calling aLawyer/BBB/AttorneyGeneralBCBSmemberservices isconfused"I need thiscoded asanemergency"Gives waytoo muchpersonalinformationFree!

PAR Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Requests a supervisor
  2. Insurance 'didn't get a claim' (yet we have an EOB)
  3. Misspelled name
  4. Meant to call another company
  5. What's a Deductible?
  6. "I didn't authorize my card to be charged" (but they did)
  7. Says the statement doesn’t have the patient name
  8. "Registration said I was all set"
  9. Spouse listed as guarantor for adult
  10. Still mad after it's fixed
  11. Mad we won't violate HIPAA
  12. "You sent this to the wrong BCBS" (false)
  13. Breathing into the mic
  14. Ins rep asks us to violate contract / commit fraud
  15. Dad gave wrong DOB for child
  16. "YOU PEOPLE"
  17. Reg didn't verify insurance
  18. Smoke alarm in the background
  19. Multiple last names - refuses to make things match
  20. Blasting the company online
  21. "This needs to go to my insurance" (it was, they just left a balance)
  22. "ONLY THERE FOR 5 MINUTES"
  23. Warning for language
  24. Parent clearly pretending to be the patient
  25. Reg added ins in wrong order
  26. Wants to pay by check via phone
  27. Mad about a 'charge' that is actually a refund
  28. "Thanks for nothing"
  29. Complains about call wait time
  30. Parent listed as guarantor for adult
  31. "I've never even been there!" (they have)
  32. Calling a Lawyer/ BBB/ Attorney General
  33. BCBS member services is confused
  34. "I need this coded as an emergency"
  35. Gives way too much personal information
  36. Free!