Says thestatementdoesn’t havethe patientname"Thanksfornothing"Wants topay bycheck viaphone"YOUPEOPLE"BCBSmemberservices isconfusedWhat's aDeductible?BlastingthecompanyonlineReg didn'tverifyinsuranceMeant tocallanothercompanyFree!Spouselisted asguarantorfor adult"This needs togo to myinsurance" (itwas, they justleft a balance)"I need thiscoded asanemergency"Ins rep asksus to violatecontract /commit fraud"I didn'tauthorize mycard to becharged"(but they did)Calling aLawyer/BBB/AttorneyGeneralMisspellednameInsurance'didn't get aclaim' (yetwe have anEOB)"You sentthis to thewrongBCBS"(false)Still madafter it'sfixedMultiple lastnames -refuses tomake thingsmatchGives waytoo muchpersonalinformation"I've nevereven beenthere!"(they have)Dad gavewrongDOB forchild"ONLYTHEREFOR 5MINUTES"Parentlisted asguarantorfor adultBreathinginto themicRegadded insin wrongorderMad wewon'tviolateHIPAASmokealarm in thebackgroundParentclearlypretending tobe thepatientWarningforlanguage"Registrationsaid I was allset"RequestsasupervisorMad about a'charge' thatis actually arefundComplainsabout callwait timeSays thestatementdoesn’t havethe patientname"Thanksfornothing"Wants topay bycheck viaphone"YOUPEOPLE"BCBSmemberservices isconfusedWhat's aDeductible?BlastingthecompanyonlineReg didn'tverifyinsuranceMeant tocallanothercompanyFree!Spouselisted asguarantorfor adult"This needs togo to myinsurance" (itwas, they justleft a balance)"I need thiscoded asanemergency"Ins rep asksus to violatecontract /commit fraud"I didn'tauthorize mycard to becharged"(but they did)Calling aLawyer/BBB/AttorneyGeneralMisspellednameInsurance'didn't get aclaim' (yetwe have anEOB)"You sentthis to thewrongBCBS"(false)Still madafter it'sfixedMultiple lastnames -refuses tomake thingsmatchGives waytoo muchpersonalinformation"I've nevereven beenthere!"(they have)Dad gavewrongDOB forchild"ONLYTHEREFOR 5MINUTES"Parentlisted asguarantorfor adultBreathinginto themicRegadded insin wrongorderMad wewon'tviolateHIPAASmokealarm in thebackgroundParentclearlypretending tobe thepatientWarningforlanguage"Registrationsaid I was allset"RequestsasupervisorMad about a'charge' thatis actually arefundComplainsabout callwait time

PAR Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Says the statement doesn’t have the patient name
  2. "Thanks for nothing"
  3. Wants to pay by check via phone
  4. "YOU PEOPLE"
  5. BCBS member services is confused
  6. What's a Deductible?
  7. Blasting the company online
  8. Reg didn't verify insurance
  9. Meant to call another company
  10. Free!
  11. Spouse listed as guarantor for adult
  12. "This needs to go to my insurance" (it was, they just left a balance)
  13. "I need this coded as an emergency"
  14. Ins rep asks us to violate contract / commit fraud
  15. "I didn't authorize my card to be charged" (but they did)
  16. Calling a Lawyer/ BBB/ Attorney General
  17. Misspelled name
  18. Insurance 'didn't get a claim' (yet we have an EOB)
  19. "You sent this to the wrong BCBS" (false)
  20. Still mad after it's fixed
  21. Multiple last names - refuses to make things match
  22. Gives way too much personal information
  23. "I've never even been there!" (they have)
  24. Dad gave wrong DOB for child
  25. "ONLY THERE FOR 5 MINUTES"
  26. Parent listed as guarantor for adult
  27. Breathing into the mic
  28. Reg added ins in wrong order
  29. Mad we won't violate HIPAA
  30. Smoke alarm in the background
  31. Parent clearly pretending to be the patient
  32. Warning for language
  33. "Registration said I was all set"
  34. Requests a supervisor
  35. Mad about a 'charge' that is actually a refund
  36. Complains about call wait time