Insurance'didn't get aclaim' (yetwe have anEOB)"YOUPEOPLE"BCBSmemberservices isconfused"You sentthis to thewrongBCBS"(false)Spouselisted asguarantorfor adultBreathinginto themic"I didn'tauthorize mycard to becharged"(but they did)Dad gavewrongDOB forchild"Thanksfornothing"Multiple lastnames -refuses tomake thingsmatchRegadded insin wrongorder"Registrationsaid I was allset""I need thiscoded asanemergency"Mad about a'charge' thatis actually arefundIns rep asksus to violatecontract /commit fraudStill madafter it'sfixedCalling aLawyer/BBB/AttorneyGeneralMeant tocallanothercompany"ONLYTHEREFOR 5MINUTES"BlastingthecompanyonlineComplainsabout callwait timeWants topay bycheck viaphoneMad wewon'tviolateHIPAAGives waytoo muchpersonalinformation"This needs togo to myinsurance" (itwas, they justleft a balance)What's aDeductible?Says thestatementdoesn’t havethe patientnameSmokealarm in thebackgroundRequestsasupervisorMisspellednameParentclearlypretending tobe thepatientFree!"I've nevereven beenthere!"(they have)Parentlisted asguarantorfor adultWarningforlanguageReg didn'tverifyinsuranceInsurance'didn't get aclaim' (yetwe have anEOB)"YOUPEOPLE"BCBSmemberservices isconfused"You sentthis to thewrongBCBS"(false)Spouselisted asguarantorfor adultBreathinginto themic"I didn'tauthorize mycard to becharged"(but they did)Dad gavewrongDOB forchild"Thanksfornothing"Multiple lastnames -refuses tomake thingsmatchRegadded insin wrongorder"Registrationsaid I was allset""I need thiscoded asanemergency"Mad about a'charge' thatis actually arefundIns rep asksus to violatecontract /commit fraudStill madafter it'sfixedCalling aLawyer/BBB/AttorneyGeneralMeant tocallanothercompany"ONLYTHEREFOR 5MINUTES"BlastingthecompanyonlineComplainsabout callwait timeWants topay bycheck viaphoneMad wewon'tviolateHIPAAGives waytoo muchpersonalinformation"This needs togo to myinsurance" (itwas, they justleft a balance)What's aDeductible?Says thestatementdoesn’t havethe patientnameSmokealarm in thebackgroundRequestsasupervisorMisspellednameParentclearlypretending tobe thepatientFree!"I've nevereven beenthere!"(they have)Parentlisted asguarantorfor adultWarningforlanguageReg didn'tverifyinsurance

PAR Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Insurance 'didn't get a claim' (yet we have an EOB)
  2. "YOU PEOPLE"
  3. BCBS member services is confused
  4. "You sent this to the wrong BCBS" (false)
  5. Spouse listed as guarantor for adult
  6. Breathing into the mic
  7. "I didn't authorize my card to be charged" (but they did)
  8. Dad gave wrong DOB for child
  9. "Thanks for nothing"
  10. Multiple last names - refuses to make things match
  11. Reg added ins in wrong order
  12. "Registration said I was all set"
  13. "I need this coded as an emergency"
  14. Mad about a 'charge' that is actually a refund
  15. Ins rep asks us to violate contract / commit fraud
  16. Still mad after it's fixed
  17. Calling a Lawyer/ BBB/ Attorney General
  18. Meant to call another company
  19. "ONLY THERE FOR 5 MINUTES"
  20. Blasting the company online
  21. Complains about call wait time
  22. Wants to pay by check via phone
  23. Mad we won't violate HIPAA
  24. Gives way too much personal information
  25. "This needs to go to my insurance" (it was, they just left a balance)
  26. What's a Deductible?
  27. Says the statement doesn’t have the patient name
  28. Smoke alarm in the background
  29. Requests a supervisor
  30. Misspelled name
  31. Parent clearly pretending to be the patient
  32. Free!
  33. "I've never even been there!" (they have)
  34. Parent listed as guarantor for adult
  35. Warning for language
  36. Reg didn't verify insurance