"You sentthis to thewrongBCBS"(false)Multiple lastnames -refuses tomake thingsmatchReg didn'tverifyinsuranceBCBSmemberservices isconfusedFree!Mad about a'charge' thatis actually arefundRequestsasupervisorWants topay bycheck viaphoneRegadded insin wrongorder"ONLYTHEREFOR 5MINUTES""I need thiscoded asanemergency"Gives waytoo muchpersonalinformation"This needs togo to myinsurance" (itwas, they justleft a balance)"I've nevereven beenthere!"(they have)Says thestatementdoesn’t havethe patientnameBreathinginto themicCalling aLawyer/BBB/AttorneyGeneralMad wewon'tviolateHIPAAWarningforlanguageComplainsabout callwait timeWhat's aDeductible?Meant tocallanothercompanyIns rep asksus to violatecontract /commit fraudBlastingthecompanyonlineInsurance'didn't get aclaim' (yetwe have anEOB)"Thanksfornothing"Still madafter it'sfixed"Registrationsaid I was allset"Dad gavewrongDOB forchildSpouselisted asguarantorfor adultSmokealarm in thebackground"I didn'tauthorize mycard to becharged"(but they did)Misspelledname"YOUPEOPLE"Parentclearlypretending tobe thepatientParentlisted asguarantorfor adult"You sentthis to thewrongBCBS"(false)Multiple lastnames -refuses tomake thingsmatchReg didn'tverifyinsuranceBCBSmemberservices isconfusedFree!Mad about a'charge' thatis actually arefundRequestsasupervisorWants topay bycheck viaphoneRegadded insin wrongorder"ONLYTHEREFOR 5MINUTES""I need thiscoded asanemergency"Gives waytoo muchpersonalinformation"This needs togo to myinsurance" (itwas, they justleft a balance)"I've nevereven beenthere!"(they have)Says thestatementdoesn’t havethe patientnameBreathinginto themicCalling aLawyer/BBB/AttorneyGeneralMad wewon'tviolateHIPAAWarningforlanguageComplainsabout callwait timeWhat's aDeductible?Meant tocallanothercompanyIns rep asksus to violatecontract /commit fraudBlastingthecompanyonlineInsurance'didn't get aclaim' (yetwe have anEOB)"Thanksfornothing"Still madafter it'sfixed"Registrationsaid I was allset"Dad gavewrongDOB forchildSpouselisted asguarantorfor adultSmokealarm in thebackground"I didn'tauthorize mycard to becharged"(but they did)Misspelledname"YOUPEOPLE"Parentclearlypretending tobe thepatientParentlisted asguarantorfor adult

PAR Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "You sent this to the wrong BCBS" (false)
  2. Multiple last names - refuses to make things match
  3. Reg didn't verify insurance
  4. BCBS member services is confused
  5. Free!
  6. Mad about a 'charge' that is actually a refund
  7. Requests a supervisor
  8. Wants to pay by check via phone
  9. Reg added ins in wrong order
  10. "ONLY THERE FOR 5 MINUTES"
  11. "I need this coded as an emergency"
  12. Gives way too much personal information
  13. "This needs to go to my insurance" (it was, they just left a balance)
  14. "I've never even been there!" (they have)
  15. Says the statement doesn’t have the patient name
  16. Breathing into the mic
  17. Calling a Lawyer/ BBB/ Attorney General
  18. Mad we won't violate HIPAA
  19. Warning for language
  20. Complains about call wait time
  21. What's a Deductible?
  22. Meant to call another company
  23. Ins rep asks us to violate contract / commit fraud
  24. Blasting the company online
  25. Insurance 'didn't get a claim' (yet we have an EOB)
  26. "Thanks for nothing"
  27. Still mad after it's fixed
  28. "Registration said I was all set"
  29. Dad gave wrong DOB for child
  30. Spouse listed as guarantor for adult
  31. Smoke alarm in the background
  32. "I didn't authorize my card to be charged" (but they did)
  33. Misspelled name
  34. "YOU PEOPLE"
  35. Parent clearly pretending to be the patient
  36. Parent listed as guarantor for adult