(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Have 5 customers actively in Premier/Biz App on the call
No system issues coded all day.
Notate 4 accounts with what MYCSP was used to set cx expectations
Select the CTN in Clarify that you are actually working with on 10 calls.
Use the word "Appreciate" in your closing
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Use a 5 Point Resolve Close
Test the resolution using the steps in MyCSP
Set full international expectations from MYCSP
Get 7 customers call-back numbers Just in case!
Tell your customer how "Awesome" they are.
Use "Appreciate" and "Resolve" on the same call
Genuinely Appreciate your customer and tell them why.
Smile Throughout an ENTIRE call.
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Set a commitment for a resolution that couldn't be tested
Provide a full recap on 5 calls in a row
Test data, text, and calling both incoming and outgoing on the call.
Use the word "Rockstar" on your call
Get an Accolade
Use the phrase "It would be my pleasure."
Use one of the 5 empathy statement examples from your Empathy Sheet
