(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Provide a full recap on 5 calls in a row
Say something nice about the person next to you.
Notate 4 accounts with what MYCSP was used to set cx expectations
Use the phrase "It would be my pleasure."
Test data, text, and calling both incoming and outgoing on the call.
Get 7 customers call-back numbers Just in case!
Make your customer laugh on the call
Use "Appreciate" and "Resolve" on the same call
Select the CTN in Clarify that you are actually working with on 10 calls.
Genuinely Appreciate your customer and tell them why.
Use the word "Rockstar" on your call
Test the resolution using the steps in MyCSP
Use the word "Appreciate" in your closing
Set a commitment for a resolution that couldn't be tested
Get an Accolade
Smile Throughout an ENTIRE call.
No system issues coded all day.
Have 5 customers actively in Premier/Biz App on the call
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Set full international expectations from MYCSP
Tell your customer how "Awesome" they are.
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Use one of the 5 empathy statement examples from your Empathy Sheet
