Select the CTNin Clarify thatyou are actuallyworking with on10 calls.Use"Appreciate"and "Resolve"on the samecallUse one of the5 empathystatementexamples fromyour EmpathySheetSaysomethingnice aboutthe personnext to you.Test theresolutionusing thesteps inMyCSPGet 7customerscall-backnumbers Justin case!Use theword"Rockstar"on your callUse a 5PointResolveCloseNotate 4accounts withwhat MYCSPwas used to setcx expectationsUse thephrase "Itwould be mypleasure."Have 5customersactively inPremier/BizApp on the callHold yourneighboraccountable toNONEGATIVITYfor 3 hoursSet acommitmentfor a resolutionthat couldn't betestedGet anAccoladeMake yourcustomerlaugh onthe callUse the word"Super- cala-fragilistic-expialidocious"on the call.Tell yourcustomerhow"Awesome"they are.No systemissuescoded allday.Provide afull recapon 5 callsin a rowUse the word"Appreciate"in yourclosingSmileThroughoutan ENTIREcall.GenuinelyAppreciateyour customerand tell themwhy.Set fullinternationalexpectationsfrom MYCSPTest data,text, andcalling bothincomingand outgoingon the call.Select the CTNin Clarify thatyou are actuallyworking with on10 calls.Use"Appreciate"and "Resolve"on the samecallUse one of the5 empathystatementexamples fromyour EmpathySheetSaysomethingnice aboutthe personnext to you.Test theresolutionusing thesteps inMyCSPGet 7customerscall-backnumbers Justin case!Use theword"Rockstar"on your callUse a 5PointResolveCloseNotate 4accounts withwhat MYCSPwas used to setcx expectationsUse thephrase "Itwould be mypleasure."Have 5customersactively inPremier/BizApp on the callHold yourneighboraccountable toNONEGATIVITYfor 3 hoursSet acommitmentfor a resolutionthat couldn't betestedGet anAccoladeMake yourcustomerlaugh onthe callUse the word"Super- cala-fragilistic-expialidocious"on the call.Tell yourcustomerhow"Awesome"they are.No systemissuescoded allday.Provide afull recapon 5 callsin a rowUse the word"Appreciate"in yourclosingSmileThroughoutan ENTIREcall.GenuinelyAppreciateyour customerand tell themwhy.Set fullinternationalexpectationsfrom MYCSPTest data,text, andcalling bothincomingand outgoingon the call.

Wacky Wednesday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Select the CTN in Clarify that you are actually working with on 10 calls.
  2. Use "Appreciate" and "Resolve" on the same call
  3. Use one of the 5 empathy statement examples from your Empathy Sheet
  4. Say something nice about the person next to you.
  5. Test the resolution using the steps in MyCSP
  6. Get 7 customers call-back numbers Just in case!
  7. Use the word "Rockstar" on your call
  8. Use a 5 Point Resolve Close
  9. Notate 4 accounts with what MYCSP was used to set cx expectations
  10. Use the phrase "It would be my pleasure."
  11. Have 5 customers actively in Premier/Biz App on the call
  12. Hold your neighbor accountable to NO NEGATIVITY for 3 hours
  13. Set a commitment for a resolution that couldn't be tested
  14. Get an Accolade
  15. Make your customer laugh on the call
  16. Use the word "Super- cala- fragilistic- expialidocious" on the call.
  17. Tell your customer how "Awesome" they are.
  18. No system issues coded all day.
  19. Provide a full recap on 5 calls in a row
  20. Use the word "Appreciate" in your closing
  21. Smile Throughout an ENTIRE call.
  22. Genuinely Appreciate your customer and tell them why.
  23. Set full international expectations from MYCSP
  24. Test data, text, and calling both incoming and outgoing on the call.