(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use the word "Rockstar" on your call
Use one of the 5 empathy statement examples from your Empathy Sheet
Genuinely Appreciate your customer and tell them why.
Use the phrase "It would be my pleasure."
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Test the resolution using the steps in MyCSP
Test data, text, and calling both incoming and outgoing on the call.
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Use a 5 Point Resolve Close
Select the CTN in Clarify that you are actually working with on 10 calls.
Provide a full recap on 5 calls in a row
Make your customer laugh on the call
Set full international expectations from MYCSP
Set a commitment for a resolution that couldn't be tested
Smile Throughout an ENTIRE call.
Get 7 customers call-back numbers Just in case!
Have 5 customers actively in Premier/Biz App on the call
Say something nice about the person next to you.
Use the word "Appreciate" in your closing
Tell your customer how "Awesome" they are.
No system issues coded all day.
Use "Appreciate" and "Resolve" on the same call
Notate 4 accounts with what MYCSP was used to set cx expectations
