(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Notate 4 accounts with what MYCSP was used to set cx expectations
No system issues coded all day.
Test the resolution using the steps in MyCSP
Say something nice about the person next to you.
Set a commitment for a resolution that couldn't be tested
Tell your customer how "Awesome" they are.
Set full international expectations from MYCSP
Test data, text, and calling both incoming and outgoing on the call.
Get 7 customers call-back numbers Just in case!
Smile Throughout an ENTIRE call.
Get an Accolade
Select the CTN in Clarify that you are actually working with on 10 calls.
Provide a full recap on 5 calls in a row
Use a 5 Point Resolve Close
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Use the word "Appreciate" in your closing
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Use "Appreciate" and "Resolve" on the same call
Make your customer laugh on the call
Have 5 customers actively in Premier/Biz App on the call
Use one of the 5 empathy statement examples from your Empathy Sheet
Use the word "Rockstar" on your call
Use the phrase "It would be my pleasure."
Genuinely Appreciate your customer and tell them why.
