Use theword"Rockstar"on your callUse one of the5 empathystatementexamples fromyour EmpathySheetNotate 4accounts withwhat MYCSPwas used to setcx expectationsHold yourneighboraccountable toNONEGATIVITYfor 3 hoursHave 5customersactively inPremier/BizApp on the callTest theresolutionusing thesteps inMyCSPUse thephrase "Itwould be mypleasure."SmileThroughoutan ENTIREcall.Use the word"Appreciate"in yourclosingUse a 5PointResolveCloseUse"Appreciate"and "Resolve"on the samecallTest data,text, andcalling bothincomingand outgoingon the call.GenuinelyAppreciateyour customerand tell themwhy.Provide afull recapon 5 callsin a rowSelect the CTNin Clarify thatyou are actuallyworking with on10 calls.Use the word"Super- cala-fragilistic-expialidocious"on the call.Set fullinternationalexpectationsfrom MYCSPMake yourcustomerlaugh onthe callGet 7customerscall-backnumbers Justin case!Saysomethingnice aboutthe personnext to you.No systemissuescoded allday.Get anAccoladeSet acommitmentfor a resolutionthat couldn't betestedTell yourcustomerhow"Awesome"they are.Use theword"Rockstar"on your callUse one of the5 empathystatementexamples fromyour EmpathySheetNotate 4accounts withwhat MYCSPwas used to setcx expectationsHold yourneighboraccountable toNONEGATIVITYfor 3 hoursHave 5customersactively inPremier/BizApp on the callTest theresolutionusing thesteps inMyCSPUse thephrase "Itwould be mypleasure."SmileThroughoutan ENTIREcall.Use the word"Appreciate"in yourclosingUse a 5PointResolveCloseUse"Appreciate"and "Resolve"on the samecallTest data,text, andcalling bothincomingand outgoingon the call.GenuinelyAppreciateyour customerand tell themwhy.Provide afull recapon 5 callsin a rowSelect the CTNin Clarify thatyou are actuallyworking with on10 calls.Use the word"Super- cala-fragilistic-expialidocious"on the call.Set fullinternationalexpectationsfrom MYCSPMake yourcustomerlaugh onthe callGet 7customerscall-backnumbers Justin case!Saysomethingnice aboutthe personnext to you.No systemissuescoded allday.Get anAccoladeSet acommitmentfor a resolutionthat couldn't betestedTell yourcustomerhow"Awesome"they are.

Wacky Wednesday Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Use the word "Rockstar" on your call
  2. Use one of the 5 empathy statement examples from your Empathy Sheet
  3. Notate 4 accounts with what MYCSP was used to set cx expectations
  4. Hold your neighbor accountable to NO NEGATIVITY for 3 hours
  5. Have 5 customers actively in Premier/Biz App on the call
  6. Test the resolution using the steps in MyCSP
  7. Use the phrase "It would be my pleasure."
  8. Smile Throughout an ENTIRE call.
  9. Use the word "Appreciate" in your closing
  10. Use a 5 Point Resolve Close
  11. Use "Appreciate" and "Resolve" on the same call
  12. Test data, text, and calling both incoming and outgoing on the call.
  13. Genuinely Appreciate your customer and tell them why.
  14. Provide a full recap on 5 calls in a row
  15. Select the CTN in Clarify that you are actually working with on 10 calls.
  16. Use the word "Super- cala- fragilistic- expialidocious" on the call.
  17. Set full international expectations from MYCSP
  18. Make your customer laugh on the call
  19. Get 7 customers call-back numbers Just in case!
  20. Say something nice about the person next to you.
  21. No system issues coded all day.
  22. Get an Accolade
  23. Set a commitment for a resolution that couldn't be tested
  24. Tell your customer how "Awesome" they are.