(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Set full international expectations from MYCSP
Select the CTN in Clarify that you are actually working with on 10 calls.
Get 7 customers call-back numbers Just in case!
Smile Throughout an ENTIRE call.
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Get an Accolade
Make your customer laugh on the call
Have 5 customers actively in Premier/Biz App on the call
Notate 4 accounts with what MYCSP was used to set cx expectations
Test the resolution using the steps in MyCSP
Use the word "Appreciate" in your closing
Use "Appreciate" and "Resolve" on the same call
Use a 5 Point Resolve Close
Provide a full recap on 5 calls in a row
Use one of the 5 empathy statement examples from your Empathy Sheet
Use the phrase "It would be my pleasure."
Set a commitment for a resolution that couldn't be tested
Genuinely Appreciate your customer and tell them why.
No system issues coded all day.
Tell your customer how "Awesome" they are.
Test data, text, and calling both incoming and outgoing on the call.
