(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Test data, text, and calling both incoming and outgoing on the call.
Tell your customer how "Awesome" they are.
Genuinely Appreciate your customer and tell them why.
Smile Throughout an ENTIRE call.
No system issues coded all day.
Get 7 customers call-back numbers Just in case!
Use the word "Appreciate" in your closing
Say something nice about the person next to you.
Have 5 customers actively in Premier/Biz App on the call
Use a 5 Point Resolve Close
Notate 4 accounts with what MYCSP was used to set cx expectations
Use one of the 5 empathy statement examples from your Empathy Sheet
Use "Appreciate" and "Resolve" on the same call
Use the word "Rockstar" on your call
Get an Accolade
Test the resolution using the steps in MyCSP
Select the CTN in Clarify that you are actually working with on 10 calls.
Use the phrase "It would be my pleasure."
Make your customer laugh on the call
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Set a commitment for a resolution that couldn't be tested
