(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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No system issues coded all day.
Use "Appreciate" and "Resolve" on the same call
Use the word "Appreciate" in your closing
Set a commitment for a resolution that couldn't be tested
Make your customer laugh on the call
Say something nice about the person next to you.
Select the CTN in Clarify that you are actually working with on 10 calls.
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Use the phrase "It would be my pleasure."
Get 7 customers call-back numbers Just in case!
Get an Accolade
Tell your customer how "Awesome" they are.
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Use a 5 Point Resolve Close
Smile Throughout an ENTIRE call.
Provide a full recap on 5 calls in a row
Test the resolution using the steps in MyCSP
Genuinely Appreciate your customer and tell them why.
Have 5 customers actively in Premier/Biz App on the call
Notate 4 accounts with what MYCSP was used to set cx expectations
Use one of the 5 empathy statement examples from your Empathy Sheet
Set full international expectations from MYCSP
Use the word "Rockstar" on your call
Test data, text, and calling both incoming and outgoing on the call.
