(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Select the CTN in Clarify that you are actually working with on 10 calls.
Use "Appreciate" and "Resolve" on the same call
Use one of the 5 empathy statement examples from your Empathy Sheet
Say something nice about the person next to you.
Test the resolution using the steps in MyCSP
Get 7 customers call-back numbers Just in case!
Use the word "Rockstar" on your call
Use a 5 Point Resolve Close
Notate 4 accounts with what MYCSP was used to set cx expectations
Use the phrase "It would be my pleasure."
Have 5 customers actively in Premier/Biz App on the call
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Set a commitment for a resolution that couldn't be tested
Get an Accolade
Make your customer laugh on the call
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Tell your customer how "Awesome" they are.
No system issues coded all day.
Provide a full recap on 5 calls in a row
Use the word "Appreciate" in your closing
Smile Throughout an ENTIRE call.
Genuinely Appreciate your customer and tell them why.
Set full international expectations from MYCSP
Test data, text, and calling both incoming and outgoing on the call.
