(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Get 7 customers call-back numbers Just in case!
Provide a full recap on 5 calls in a row
Use "Appreciate" and "Resolve" on the same call
Set a commitment for a resolution that couldn't be tested
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Test the resolution using the steps in MyCSP
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Use the word "Rockstar" on your call
Set full international expectations from MYCSP
Smile Throughout an ENTIRE call.
Make your customer laugh on the call
Use a 5 Point Resolve Close
Have 5 customers actively in Premier/Biz App on the call
Tell your customer how "Awesome" they are.
Use the word "Appreciate" in your closing
Notate 4 accounts with what MYCSP was used to set cx expectations
Use the phrase "It would be my pleasure."
Say something nice about the person next to you.
No system issues coded all day.
Select the CTN in Clarify that you are actually working with on 10 calls.
Test data, text, and calling both incoming and outgoing on the call.
Genuinely Appreciate your customer and tell them why.
Use one of the 5 empathy statement examples from your Empathy Sheet
