(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Set a commitment for a resolution that couldn't be tested
Get an Accolade
Smile Throughout an ENTIRE call.
Test data, text, and calling both incoming and outgoing on the call.
Use the word "Appreciate" in your closing
Provide a full recap on 5 calls in a row
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Say something nice about the person next to you.
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Use "Appreciate" and "Resolve" on the same call
Select the CTN in Clarify that you are actually working with on 10 calls.
Set full international expectations from MYCSP
Use the word "Rockstar" on your call
Have 5 customers actively in Premier/Biz App on the call
Use the phrase "It would be my pleasure."
Use a 5 Point Resolve Close
Test the resolution using the steps in MyCSP
No system issues coded all day.
Get 7 customers call-back numbers Just in case!
Make your customer laugh on the call
Use one of the 5 empathy statement examples from your Empathy Sheet
Tell your customer how "Awesome" they are.
Notate 4 accounts with what MYCSP was used to set cx expectations
Genuinely Appreciate your customer and tell them why.
