(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use the word "Rockstar" on your call
Use one of the 5 empathy statement examples from your Empathy Sheet
Notate 4 accounts with what MYCSP was used to set cx expectations
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Have 5 customers actively in Premier/Biz App on the call
Test the resolution using the steps in MyCSP
Use the phrase "It would be my pleasure."
Smile Throughout an ENTIRE call.
Use the word "Appreciate" in your closing
Use a 5 Point Resolve Close
Use "Appreciate" and "Resolve" on the same call
Test data, text, and calling both incoming and outgoing on the call.
Genuinely Appreciate your customer and tell them why.
Provide a full recap on 5 calls in a row
Select the CTN in Clarify that you are actually working with on 10 calls.
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Set full international expectations from MYCSP
Make your customer laugh on the call
Get 7 customers call-back numbers Just in case!
Say something nice about the person next to you.
No system issues coded all day.
Get an Accolade
Set a commitment for a resolution that couldn't be tested
