(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Test data, text, and calling both incoming and outgoing on the call.
Use the phrase "It would be my pleasure."
Smile Throughout an ENTIRE call.
Get 7 customers call-back numbers Just in case!
Get an Accolade
Use the word "Super- cala- fragilistic- expialidocious" on the call.
Test the resolution using the steps in MyCSP
Genuinely Appreciate your customer and tell them why.
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Use the word "Rockstar" on your call
Use the word "Appreciate" in your closing
Make your customer laugh on the call
No system issues coded all day.
Set full international expectations from MYCSP
Say something nice about the person next to you.
Notate 4 accounts with what MYCSP was used to set cx expectations
Use "Appreciate" and "Resolve" on the same call
Use one of the 5 empathy statement examples from your Empathy Sheet
Provide a full recap on 5 calls in a row
Use a 5 Point Resolve Close
Select the CTN in Clarify that you are actually working with on 10 calls.
Have 5 customers actively in Premier/Biz App on the call
Set a commitment for a resolution that couldn't be tested
