(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Use the phrase "It would be my pleasure."
Smile Throughout an ENTIRE call.
Hold your neighbor accountable to NO NEGATIVITY for 3 hours
Set a commitment for a resolution that couldn't be tested
Use one of the 5 empathy statement examples from your Empathy Sheet
No system issues coded all day.
Make your customer laugh on the call
Test data, text, and calling both incoming and outgoing on the call.
Say something nice about the person next to you.
Use the word "Rockstar" on your call
Genuinely Appreciate your customer and tell them why.
Use a 5 Point Resolve Close
Get an Accolade
Have 5 customers actively in Premier/Biz App on the call
Use "Appreciate" and "Resolve" on the same call
Provide a full recap on 5 calls in a row
Select the CTN in Clarify that you are actually working with on 10 calls.
Set full international expectations from MYCSP
Notate 4 accounts with what MYCSP was used to set cx expectations
Use the word "Appreciate" in your closing
Get 7 customers call-back numbers Just in case!
Tell your customer how "Awesome" they are.
Test the resolution using the steps in MyCSP
Use the word "Super- cala- fragilistic- expialidocious" on the call.
