(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I’m sorry you’ve had to deal with this.”
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“I understand that you’re on a timeline right now!”
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“Let me know if I’m misunderstanding you.”
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“It sounds like…”
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“Let me know if I’m off the mark here.”
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“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
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“That’s a great question.”
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“I’m happy to help!”
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“I’m sorry to hear that you are having trouble.”
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“I understand how that could be frustrating.”
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“What would your best case scenario look like?”
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“You might find XYZ helpful.”
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“I get how this could be confusing.”
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Ask for more information about what they actually want or need.
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“I can hear that this is important for you.”
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“I’m able to reproduce this—it’s not just you.”
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“I want to make sure we’re both on the same page.”
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“It seems like what you’re saying is…”
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“I see the problem here!”
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“I’ll get back to you as soon as possible.”
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“That makes total sense.”
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Thank them for providing extra or additional details.
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“I’ll work with our team here to resolve this.”
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“I’ve had something like this happen before—I know how frustrating it can feel.”
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“You are totally right!”
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“I’d be asking these same questions.”
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“Thanks for reaching out about this!”
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A personal, conversational greeting, ie. “Hi there Scott!”
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