(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Ask for more information about what they actually want or need.
Time:
Contract#:
“It seems like what you’re saying is…”
Time:
Contract#:
“I understand that you’re on a timeline right now!”
Time:
Contract#:
“I’m able to reproduce this—it’s not just you.”
Time:
Contract#:
“It sounds like…”
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Contract#:
“Let me know if I’m misunderstanding you.”
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Contract#:
“You might find XYZ helpful.”
Time:
Contract#:
“Let me know if I’m off the mark here.”
Time:
Contract#:
“I’m happy to help!”
Time:
Contract#:
“I’ve had something like this happen before—I know how frustrating it can feel.”
Time:
Contract#:
“I’m sorry to hear that you are having trouble.”
Time:
Contract#:
“I’m sorry you’ve had to deal with this.”
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Contract#:
“I’ll work with our team here to resolve this.”
Time:
Contract#:
Thank them for providing extra or additional details.
Time:
Contract#:
“I understand how that could be frustrating.”
Time:
Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
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Contract#:
“That makes total sense.”
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Contract#:
“You are totally right!”
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Contract#:
“I’d be asking these same questions.”
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Contract#:
“I get how this could be confusing.”
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Contract#:
“I’ll get back to you as soon as possible.”
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Contract#:
“Thanks for reaching out about this!”
Time:
Contract#:
“What would your best case scenario look like?”
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Contract#:
“That’s a great question.”
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Contract#:
“I can hear that this is important for you.”
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Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
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Contract#:
“I see the problem here!”
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Contract#:
“You’re right.”
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Contract#:
“I want to make sure we’re both on the same page.”
Time:
Contract#:
