(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“What would your best case scenario look like?”
Time:
Contract#:
“I get how this could be confusing.”
Time:
Contract#:
“I see the problem here!”
Time:
Contract#:
“I’m sorry you’ve had to deal with this.”
Time:
Contract#:
“I’m able to reproduce this—it’s not just you.”
Time:
Contract#:
“I can hear that this is important for you.”
Time:
Contract#:
Thank them for providing extra or additional details.
Time:
Contract#:
“I’ve had something like this happen before—I know how frustrating it can feel.”
Time:
Contract#:
“I want to make sure we’re both on the same page.”
Time:
Contract#:
“I’d be asking these same questions.”
Time:
Contract#:
“I’ll work with our team here to resolve this.”
Time:
Contract#:
“I understand that you’re on a timeline right now!”
Time:
Contract#:
“Let me know if I’m off the mark here.”
Time:
Contract#:
Ask for more information about what they actually want or need.
Time:
Contract#:
“Thanks for reaching out about this!”
Time:
Contract#:
“You might find XYZ helpful.”
Time:
Contract#:
“That makes total sense.”
Time:
Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
Time:
Contract#:
“You are totally right!”
Time:
Contract#:
“Let me know if I’m misunderstanding you.”
Time:
Contract#:
“I’m sorry to hear that you are having trouble.”
Time:
Contract#:
“You’re right.”
Time:
Contract#:
“It seems like what you’re saying is…”
Time:
Contract#:
“I’m happy to help!”
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Contract#:
“It sounds like…”
Time:
Contract#:
“I understand how that could be frustrating.”
Time:
Contract#:
“That’s a great question.”
Time:
Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
Time:
Contract#:
“I’ll get back to you as soon as possible.”
Time:
Contract#:
