(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I can hear that this is important for you.”
Time:
Contract#:
Ask for more information about what they actually want or need.
Time:
Contract#:
“I’d be asking these same questions.”
Time:
Contract#:
“What would your best case scenario look like?”
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Contract#:
Thank them for providing extra or additional details.
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Contract#:
“Let me know if I’m off the mark here.”
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Contract#:
“I want to make sure we’re both on the same page.”
Time:
Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
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Contract#:
“You’re right.”
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Contract#:
“You might find XYZ helpful.”
Time:
Contract#:
“I’m sorry you’ve had to deal with this.”
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Contract#:
“I’ll work with our team here to resolve this.”
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Contract#:
“I understand that you’re on a timeline right now!”
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Contract#:
“You are totally right!”
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Contract#:
“Let me know if I’m misunderstanding you.”
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Contract#:
“I see the problem here!”
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Contract#:
“I’m sorry to hear that you are having trouble.”
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Contract#:
“That makes total sense.”
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Contract#:
“It seems like what you’re saying is…”
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Contract#:
“I get how this could be confusing.”
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Contract#:
“Thanks for reaching out about this!”
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Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
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Contract#:
“It sounds like…”
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Contract#:
“I understand how that could be frustrating.”
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Contract#:
“I’ve had something like this happen before—I know how frustrating it can feel.”
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Contract#:
“I’ll get back to you as soon as possible.”
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Contract#:
“I’m able to reproduce this—it’s not just you.”
Time:
Contract#:
