(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“That makes total sense.”
Time:
Contract#:
“I see the problem here!”
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Contract#:
“Let me know if I’m misunderstanding you.”
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Contract#:
“Let me know if I’m off the mark here.”
Time:
Contract#:
“I’ll get back to you as soon as possible.”
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Contract#:
“I’ve had something like this happen before—I know how frustrating it can feel.”
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Contract#:
“I understand that you’re on a timeline right now!”
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Contract#:
“I’d be asking these same questions.”
Time:
Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
Time:
Contract#:
“I’m sorry you’ve had to deal with this.”
Time:
Contract#:
“I’ll work with our team here to resolve this.”
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Contract#:
“You’re right.”
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Contract#:
“Thanks for reaching out about this!”
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Contract#:
“That’s a great question.”
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Contract#:
“I can hear that this is important for you.”
Time:
Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
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Contract#:
“I want to make sure we’re both on the same page.”
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Contract#:
“I get how this could be confusing.”
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Contract#:
“I’m sorry to hear that you are having trouble.”
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Contract#:
“You are totally right!”
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Contract#:
“You might find XYZ helpful.”
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Contract#:
“It seems like what you’re saying is…”
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Contract#:
“What would your best case scenario look like?”
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Contract#:
Thank them for providing extra or additional details.
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Contract#:
“I understand how that could be frustrating.”
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Contract#:
“I’m able to reproduce this—it’s not just you.”
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Contract#:
“I’m happy to help!”
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Contract#:
Ask for more information about what they actually want or need.
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Contract#:
