(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“Thanks for reaching out about this!”
Time:
Contract#:
“Let me know if I’m misunderstanding you.”
Time:
Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
Time:
Contract#:
“I want to make sure we’re both on the same page.”
Time:
Contract#:
“What would your best case scenario look like?”
Time:
Contract#:
“I can hear that this is important for you.”
Time:
Contract#:
“That makes total sense.”
Time:
Contract#:
“I understand how that could be frustrating.”
Time:
Contract#:
“It sounds like…”
Time:
Contract#:
“I’ll get back to you as soon as possible.”
Time:
Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
Time:
Contract#:
“That’s a great question.”
Time:
Contract#:
“It seems like what you’re saying is…”
Time:
Contract#:
Ask for more information about what they actually want or need.
Time:
Contract#:
“I see the problem here!”
Time:
Contract#:
“Let me know if I’m off the mark here.”
Time:
Contract#:
“I’m happy to help!”
Time:
Contract#:
Thank them for providing extra or additional details.
Time:
Contract#:
“I’d be asking these same questions.”
Time:
Contract#:
“I understand that you’re on a timeline right now!”
Time:
Contract#:
“You might find XYZ helpful.”
Time:
Contract#:
“I get how this could be confusing.”
Time:
Contract#:
“You’re right.”
Time:
Contract#:
“I’ll work with our team here to resolve this.”
Time:
Contract#:
“I’ve had something like this happen before—I know how frustrating it can feel.”
Time:
Contract#:
“You are totally right!”
Time:
Contract#:
“I’m sorry to hear that you are having trouble.”
Time:
Contract#:
“I’m able to reproduce this—it’s not just you.”
Time:
Contract#:
“I’m sorry you’ve had to deal with this.”
Time:
Contract#:
