(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I’m sorry to hear that you are having trouble.”
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Contract#:
“Let me know if I’m misunderstanding you.”
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Contract#:
“I want to make sure we’re both on the same page.”
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“I’m sorry you’ve had to deal with this.”
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“What would your best case scenario look like?”
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“You might find XYZ helpful.”
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“I’m happy to help!”
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“I’ve had something like this happen before—I know how frustrating it can feel.”
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Contract#:
“Let me know if I’m off the mark here.”
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Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
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“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
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“That’s a great question.”
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“That makes total sense.”
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Ask for more information about what they actually want or need.
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Contract#:
“I’ll get back to you as soon as possible.”
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“You’re right.”
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“It seems like what you’re saying is…”
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“I get how this could be confusing.”
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“I’ll work with our team here to resolve this.”
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“Thanks for reaching out about this!”
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Thank them for providing extra or additional details.
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“It sounds like…”
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“I’m able to reproduce this—it’s not just you.”
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“I’d be asking these same questions.”
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“I understand that you’re on a timeline right now!”
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“You are totally right!”
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“I see the problem here!”
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“I can hear that this is important for you.”
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“I understand how that could be frustrating.”
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