(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“That makes total sense.”
Time:
Contract#:
“It seems like what you’re saying is…”
Time:
Contract#:
“You are totally right!”
Time:
Contract#:
“I’ll get back to you as soon as possible.”
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Contract#:
“I’m happy to help!”
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Contract#:
“I’ll work with our team here to resolve this.”
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Contract#:
“I’d be asking these same questions.”
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Contract#:
“I’ve had something like this happen before—I know how frustrating it can feel.”
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Contract#:
“I’m able to reproduce this—it’s not just you.”
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Contract#:
“I understand that you’re on a timeline right now!”
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Contract#:
“I see the problem here!”
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Contract#:
“That’s a great question.”
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Contract#:
“Thanks for reaching out about this!”
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Contract#:
“You might find XYZ helpful.”
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Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
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Contract#:
“I can hear that this is important for you.”
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Contract#:
“It sounds like…”
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Contract#:
“I want to make sure we’re both on the same page.”
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Contract#:
“Let me know if I’m off the mark here.”
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Contract#:
“I’m sorry you’ve had to deal with this.”
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Contract#:
“I’m sorry to hear that you are having trouble.”
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Contract#:
Ask for more information about what they actually want or need.
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Contract#:
“Let me know if I’m misunderstanding you.”
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Contract#:
“I understand how that could be frustrating.”
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Contract#:
“I get how this could be confusing.”
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Contract#:
“What would your best case scenario look like?”
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Contract#:
“You’re right.”
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Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
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Contract#:
Thank them for providing extra or additional details.
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Contract#:
