(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“You might find XYZ helpful.”
Time:
Contract#:
“I’m sorry you’ve had to deal with this.”
Time:
Contract#:
“That makes total sense.”
Time:
Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
Time:
Contract#:
Thank them for providing extra or additional details.
Time:
Contract#:
“You are totally right!”
Time:
Contract#:
Ask for more information about what they actually want or need.
Time:
Contract#:
“I see the problem here!”
Time:
Contract#:
“Let me know if I’m misunderstanding you.”
Time:
Contract#:
“You’re right.”
Time:
Contract#:
“I’d be asking these same questions.”
Time:
Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
Time:
Contract#:
“I want to make sure we’re both on the same page.”
Time:
Contract#:
“It sounds like…”
Time:
Contract#:
“I’ve had something like this happen before—I know how frustrating it can feel.”
Time:
Contract#:
“Thanks for reaching out about this!”
Time:
Contract#:
“I’m able to reproduce this—it’s not just you.”
Time:
Contract#:
“I’ll work with our team here to resolve this.”
Time:
Contract#:
“Let me know if I’m off the mark here.”
Time:
Contract#:
“I’m sorry to hear that you are having trouble.”
Time:
Contract#:
“It seems like what you’re saying is…”
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Contract#:
“I understand how that could be frustrating.”
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Contract#:
“I get how this could be confusing.”
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Contract#:
“What would your best case scenario look like?”
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Contract#:
“I’m happy to help!”
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Contract#:
“I can hear that this is important for you.”
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Contract#:
“I understand that you’re on a timeline right now!”
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Contract#:
“That’s a great question.”
Time:
Contract#:
“I’ll get back to you as soon as possible.”
Time:
Contract#:
