(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
“I’m sorry you’ve had to deal with this.”
Time:
Contract#:
“That makes total sense.”
Time:
Contract#:
“That’s a great question.”
Time:
Contract#:
“I’ll get back to you as soon as possible.”
Time:
Contract#:
“Thanks for reaching out about this!”
Time:
Contract#:
Ask for more information about what they actually want or need.
Time:
Contract#:
“I’m sorry to hear that you are having trouble.”
Time:
Contract#:
“You’re right.”
Time:
Contract#:
“I’m able to reproduce this—it’s not just you.”
Time:
Contract#:
“Let me know if I’m off the mark here.”
Time:
Contract#:
“What would your best case scenario look like?”
Time:
Contract#:
Thank them for providing extra or additional details.
Time:
Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
Time:
Contract#:
“I get how this could be confusing.”
Time:
Contract#:
“I’ve had something like this happen before—I know how frustrating it can feel.”
Time:
Contract#:
“I can hear that this is important for you.”
Time:
Contract#:
“Let me know if I’m misunderstanding you.”
Time:
Contract#:
“I’m happy to help!”
Time:
Contract#:
“I want to make sure we’re both on the same page.”
Time:
Contract#:
“It seems like what you’re saying is…”
Time:
Contract#:
“You might find XYZ helpful.”
Time:
Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
Time:
Contract#:
“I’d be asking these same questions.”
Time:
Contract#:
“I understand how that could be frustrating.”
Time:
Contract#:
“I understand that you’re on a timeline right now!”
Time:
Contract#:
“You are totally right!”
Time:
Contract#:
“I see the problem here!”
Time:
Contract#:
“It sounds like…”
Time:
Contract#:
“I’ll work with our team here to resolve this.”
Time:
Contract#:
