(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I’ll get back to you as soon as possible.”
Time:
Contract#:
“It seems like what you’re saying is…”
Time:
Contract#:
“I’ll work with our team here to resolve this.”
Time:
Contract#:
“Let me know if I’m misunderstanding you.”
Time:
Contract#:
Thank them for providing extra or additional details.
Time:
Contract#:
“You’re right.”
Time:
Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
Time:
Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
Time:
Contract#:
“I’m happy to help!”
Time:
Contract#:
“That’s a great question.”
Time:
Contract#:
“I’m sorry to hear that you are having trouble.”
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Contract#:
“It sounds like…”
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Contract#:
“What would your best case scenario look like?”
Time:
Contract#:
“I want to make sure we’re both on the same page.”
Time:
Contract#:
“Thanks for reaching out about this!”
Time:
Contract#:
“I get how this could be confusing.”
Time:
Contract#:
“That makes total sense.”
Time:
Contract#:
“I can hear that this is important for you.”
Time:
Contract#:
“I’m sorry you’ve had to deal with this.”
Time:
Contract#:
“I understand how that could be frustrating.”
Time:
Contract#:
“You are totally right!”
Time:
Contract#:
“I’d be asking these same questions.”
Time:
Contract#:
Ask for more information about what they actually want or need.
Time:
Contract#:
“I’m able to reproduce this—it’s not just you.”
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Contract#:
“You might find XYZ helpful.”
Time:
Contract#:
“Let me know if I’m off the mark here.”
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Contract#:
“I understand that you’re on a timeline right now!”
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Contract#:
“I see the problem here!”
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Contract#:
“I’ve had something like this happen before—I know how frustrating it can feel.”
Time:
Contract#:
