(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I’ve had something like this happen before—I know how frustrating it can feel.”
Time:
Contract#:
“I understand how that could be frustrating.”
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Contract#:
“I want to make sure we’re both on the same page.”
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Contract#:
“It sounds like…”
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Contract#:
“Let me know if I’m misunderstanding you.”
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Contract#:
“Let me know if I’m off the mark here.”
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Contract#:
“You are totally right!”
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Contract#:
“I’m able to reproduce this—it’s not just you.”
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Contract#:
“Thanks for reaching out about this!”
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Contract#:
“I can hear that this is important for you.”
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Contract#:
“You might find XYZ helpful.”
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Contract#:
“It seems like what you’re saying is…”
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Contract#:
“I see the problem here!”
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Contract#:
Ask for more information about what they actually want or need.
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Contract#:
“You’re right.”
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Contract#:
“I’d be asking these same questions.”
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Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
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Contract#:
“I’ll get back to you as soon as possible.”
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Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
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Contract#:
“What would your best case scenario look like?”
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Contract#:
“I’m sorry to hear that you are having trouble.”
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Contract#:
“That’s a great question.”
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Contract#:
“I’ll work with our team here to resolve this.”
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Contract#:
“That makes total sense.”
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Contract#:
“I get how this could be confusing.”
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Contract#:
“I’m sorry you’ve had to deal with this.”
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Contract#:
“I’m happy to help!”
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Contract#:
Thank them for providing extra or additional details.
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Contract#:
“I understand that you’re on a timeline right now!”
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Contract#:
