(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I’d be asking these same questions.”
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Thank them for providing extra or additional details.
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“You’re right.”
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“I’m happy to help!”
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“That makes total sense.”
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“Let me know if I’m off the mark here.”
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“I can hear that this is important for you.”
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A personal, conversational greeting, ie. “Hi there Scott!”
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“I understand that you’re on a timeline right now!”
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Ask for more information about what they actually want or need.
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“Let me know if I’m misunderstanding you.”
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“It seems like what you’re saying is…”
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“Thanks for reaching out about this!”
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“I’ll get back to you as soon as possible.”
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“You are totally right!”
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“I’m able to reproduce this—it’s not just you.”
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“What would your best case scenario look like?”
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“I get how this could be confusing.”
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“I’m sorry to hear that you are having trouble.”
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“I’m sorry you’ve had to deal with this.”
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“I’ve had something like this happen before—I know how frustrating it can feel.”
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“You might find XYZ helpful.”
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“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
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“That’s a great question.”
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“I understand how that could be frustrating.”
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“I want to make sure we’re both on the same page.”
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“It sounds like…”
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“I’ll work with our team here to resolve this.”
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