(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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“I’d be asking these same questions.”
Time:
Contract#:
“I’ve had something like this happen before—I know how frustrating it can feel.”
Time:
Contract#:
“Let me know if I’m off the mark here.”
Time:
Contract#:
“What would your best case scenario look like?”
Time:
Contract#:
“I’ll work with our team here to resolve this.”
Time:
Contract#:
“I get how this could be confusing.”
Time:
Contract#:
“It sounds like…”
Time:
Contract#:
“I want to make sure we’re both on the same page.”
Time:
Contract#:
“I’ll get back to you as soon as possible.”
Time:
Contract#:
“Thanks for reaching out about this!”
Time:
Contract#:
“I’m sorry you’ve had to deal with this.”
Time:
Contract#:
Thank them for providing extra or additional details.
Time:
Contract#:
“You might find XYZ helpful.”
Time:
Contract#:
“Let me know if I’m misunderstanding you.”
Time:
Contract#:
“You’re right.”
Time:
Contract#:
“That’s a great question.”
Time:
Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
Time:
Contract#:
“I’m happy to help!”
Time:
Contract#:
“I’m able to reproduce this—it’s not just you.”
Time:
Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
Time:
Contract#:
“I see the problem here!”
Time:
Contract#:
“It seems like what you’re saying is…”
Time:
Contract#:
Ask for more information about what they actually want or need.
Time:
Contract#:
“I understand that you’re on a timeline right now!”
Time:
Contract#:
“I can hear that this is important for you.”
Time:
Contract#:
“That makes total sense.”
Time:
Contract#:
“You are totally right!”
Time:
Contract#:
“I’m sorry to hear that you are having trouble.”
Time:
Contract#:
“I understand how that could be frustrating.”
Time:
Contract#:
