(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
“You’re right.”
Time:
Contract#:
“I understand how that could be frustrating.”
Time:
Contract#:
“It seems like XYZ thing happened.” (Rather than “You did XYZ thing”)
Time:
Contract#:
“I’m sorry to hear that you are having trouble.”
Time:
Contract#:
“I can hear that this is important for you.”
Time:
Contract#:
A personal, conversational greeting, ie. “Hi there Scott!”
Time:
Contract#:
“I’m happy to help!”
Time:
Contract#:
“You are totally right!”
Time:
Contract#:
“I see the problem here!”
Time:
Contract#:
“I want to make sure we’re both on the same page.”
Time:
Contract#:
“Let me know if I’m off the mark here.”
Time:
Contract#:
“I’m sorry you’ve had to deal with this.”
Time:
Contract#:
“I’m able to reproduce this—it’s not just you.”
Time:
Contract#:
“You might find XYZ helpful.”
Time:
Contract#:
“That makes total sense.”
Time:
Contract#:
“I understand that you’re on a timeline right now!”
Time:
Contract#:
Thank them for providing extra or additional details.
Time:
Contract#:
“I’ll work with our team here to resolve this.”
Time:
Contract#:
Ask for more information about what they actually want or need.
Time:
Contract#:
“I get how this could be confusing.”
Time:
Contract#:
“I’d be asking these same questions.”
Time:
Contract#:
“It sounds like…”
Time:
Contract#:
“Thanks for reaching out about this!”
Time:
Contract#:
“What would your best case scenario look like?”
Time:
Contract#:
“Let me know if I’m misunderstanding you.”
Time:
Contract#:
“I’ll get back to you as soon as possible.”
Time:
Contract#:
“It seems like what you’re saying is…”
Time:
Contract#:
“That’s a great question.”
Time:
Contract#:
“I’ve had something like this happen before—I know how frustrating it can feel.”
Time:
Contract#:
