This bingo card has a free space and 29 words: “Thanks for reaching out about this!” Time: Contract#:, “I’m sorry to hear that you are having trouble.” Time: Contract#:, “I understand how that could be frustrating.” Time: Contract#:, “I’m happy to help!” Time: Contract#:, A personal, conversational greeting, ie. “Hi there Scott!” Time: Contract#:, “That’s a great question.” Time: Contract#:, “I understand that you’re on a timeline right now!” Time: Contract#:, “You are totally right!” Time: Contract#:, “I’d be asking these same questions.” Time: Contract#:, “I can hear that this is important for you.” Time: Contract#:, “What would your best case scenario look like?” Time: Contract#:, “I’ve had something like this happen before—I know how frustrating it can feel.” Time: Contract#:, Ask for more information about what they actually want or need. Time: Contract#:, “I’ll work with our team here to resolve this.” Time: Contract#:, “I’ll get back to you as soon as possible.” Time: Contract#:, “I’m able to reproduce this—it’s not just you.” Time: Contract#:, “I see the problem here!” Time: Contract#:, “I get how this could be confusing.” Time: Contract#:, “That makes total sense.” Time: Contract#:, “It seems like XYZ thing happened.” (Rather than “You did XYZ thing”) Time: Contract#:, “You might find XYZ helpful.” Time: Contract#:, “Let me know if I’m misunderstanding you.” Time: Contract#:, “It sounds like…” Time: Contract#:, “It seems like what you’re saying is…” Time: Contract#:, “I’m sorry you’ve had to deal with this.” Time: Contract#:, “You’re right.” Time: Contract#:, “I want to make sure we’re both on the same page.” Time: Contract#:, Thank them for providing extra or additional details. Time: Contract#: and “Let me know if I’m off the mark here.” Time: Contract#:.
Useful phrases to deal with a complaint | Empathy Bingo | Empathy Bingo | Tune In Not Out | Talk Off Bingo!!
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