(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
returning from lunches and breaks on time
verified the calls from the day before were closed out properly
Setting at least 2 leads for techs
talking to one service manager more than 5 times
rescheduling a customer instead of canceling
Average call time under 2 minutes
talk to one tech more than 8 times
All techs dispatched before 10am
Help 2 or more CSR's with a question
Closing out all dispatch chats (not just yours)
all jobs have pics, notes and estimates
remember daily huddle email
Ask 3 techs if they have completed their daily stretches
communicating with service manager for CSR 2 or more times