(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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False
True or False: We don't handle pairing calls for Link2500
Agent resolution, Lack of ownership
What are the CSI attributes under EXPLAINED?
5
How many different CSI categories are we QA'd on?
Collections, Escalations, ATS, Terminal
Which departments do we warm transfer calls to?
True
True or False: We need to create a child case when reaching out to ATS for assistance?
Every 5 minutes
How frequent is the auto download set for the GemPay App?
Willingness to assist
Probing questions
Prompted callback
What are the CSI attributes under KNOWLEDGE?
Paraphrasing
What is the attribute: "Just want to reiterate to make sure I understood correctly..."
AMEX, Discover, JCB, Visa, Mastercard, Debit
What are the different methods of payment we can add for a merchant?
3-5 business days
What is the turnaround for a rekey request?
7-10 business days
How many days does it take to close an account?
Investigative Questions
What is the attribute: Could you provide me with the date of the transaction?"
Teams > Team Perales > Weekly Huddle tab
Where can I find the Weekly Huddles?
False
True or False: We can provide the merchant ID # if we have level 3 auth. the merchant.
Category: ECC-CMS
Type: Ingenico Android
for GemPay, what do we select for Category and Type in CC?
Estate Manager - HEM
Where can I update the parameters for our Tetra and APEX terminals?
Payment Solution Centre
What does PSC stand for?
Polite, call open/close, hold request, back from hold, offer to transfer
What are the CSI attributes under Courteous?
