Bingo - Team Perales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. 3-5 business days
   What is the turnaround for a rekey request?
2. AMEX, Discover, JCB, Visa, Mastercard, Debit
   What are the different methods of payment we can add for a merchant?
3. False
   True or False: We don't handle pairing calls for Link2500
4. Agent resolution, Lack of ownership
   What are the CSI attributes under EXPLAINED?
5. Empathy
   What is the attribute: "I understand you're upset.."
6. Paraphrasing
   What is the attribute: "Just want to reiterate to make sure I understood correctly..."
7. LISTENED
   Ownership Agent Acknowledgement Validation Paraphrasing
8. Hold Request
   What is the attribute: "Let me put you on a 2-3 min hold to dig further..."
9. Estate Manager - HEM
   Where can I update the parameters for our Tetra and APEX terminals?
10. 5
    How many different CSI categories are we QA'd on?
11. CONCERN
    Empathy Positive sentiment Negative sentiment
12. False
    True or False: We can provide the merchant ID # if we have level 3 auth. the merchant.
13. Every 5 minutes
    How frequent is the auto download set for the GemPay App?
14. Category: ECC-CMS Type: Ingenico Android
    for GemPay, what do we select for Category and Type in CC?
15. Collections, Escalations, ATS, Terminal
    Which departments do we warm transfer calls to?
16. Willingness to assist Probing questions Prompted callback
    What are the CSI attributes under KNOWLEDGE?
17. Huddle Guide, go/terminalemulator
    What are the resources do we use to assist with GemPay calls?
18. Polite, call open/close, hold request, back from hold, offer to transfer
    What are the CSI attributes under Courteous?
19. Investigative Questions
    What is the attribute: Could you provide me with the date of the transaction?"
20. Payment Solution Centre
    What does PSC stand for?
21. True
    True or False: We need to create a child case when reaching out to ATS for assistance?
22. Teams > Team Perales > Weekly Huddle tab
    Where can I find the Weekly Huddles?
23. March 1, 2024
    When will demographic changes go live in Payments Admin?
24. 7-10 business days
    How many days does it take to close an account?