Bingo - Team Perales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Collections, Escalations, ATS, Terminal
   Which departments do we warm transfer calls to?
2. Paraphrasing
   What is the attribute: "Just want to reiterate to make sure I understood correctly..."
3. True
   True or False: We need to create a child case when reaching out to ATS for assistance?
4. Huddle Guide, go/terminalemulator
   What are the resources do we use to assist with GemPay calls?
5. Willingness to assist Probing questions Prompted callback
   What are the CSI attributes under KNOWLEDGE?
6. Polite, call open/close, hold request, back from hold, offer to transfer
   What are the CSI attributes under Courteous?
7. 7-10 business days
   How many days does it take to close an account?
8. False
   True or False: We don't handle pairing calls for Link2500
9. False
   True or False: We can provide the merchant ID # if we have level 3 auth. the merchant.
10. Category: ECC-CMS Type: Ingenico Android
    for GemPay, what do we select for Category and Type in CC?
11. Empathy
    What is the attribute: "I understand you're upset.."
12. LISTENED
    Ownership Agent Acknowledgement Validation Paraphrasing
13. Teams > Team Perales > Weekly Huddle tab
    Where can I find the Weekly Huddles?
14. Estate Manager - HEM
    Where can I update the parameters for our Tetra and APEX terminals?
15. Investigative Questions
    What is the attribute: Could you provide me with the date of the transaction?"
16. March 1, 2024
    When will demographic changes go live in Payments Admin?
17. 3-5 business days
    What is the turnaround for a rekey request?
18. Payment Solution Centre
    What does PSC stand for?
19. AMEX, Discover, JCB, Visa, Mastercard, Debit
    What are the different methods of payment we can add for a merchant?
20. Every 5 minutes
    How frequent is the auto download set for the GemPay App?
21. Agent resolution, Lack of ownership
    What are the CSI attributes under EXPLAINED?
22. CONCERN
    Empathy Positive sentiment Negative sentiment
23. Hold Request
    What is the attribute: "Let me put you on a 2-3 min hold to dig further..."
24. 5
    How many different CSI categories are we QA'd on?