Bingo - Team Perales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. AMEX, Discover, JCB, Visa, Mastercard, Debit
   What are the different methods of payment we can add for a merchant?
2. Every 5 minutes
   How frequent is the auto download set for the GemPay App?
3. Category: ECC-CMS Type: Ingenico Android
   for GemPay, what do we select for Category and Type in CC?
4. Willingness to assist Probing questions Prompted callback
   What are the CSI attributes under KNOWLEDGE?
5. LISTENED
   Ownership Agent Acknowledgement Validation Paraphrasing
6. Huddle Guide, go/terminalemulator
   What are the resources do we use to assist with GemPay calls?
7. Payment Solution Centre
   What does PSC stand for?
8. Teams > Team Perales > Weekly Huddle tab
   Where can I find the Weekly Huddles?
9. CONCERN
   Empathy Positive sentiment Negative sentiment
10. Agent resolution, Lack of ownership
    What are the CSI attributes under EXPLAINED?
11. Estate Manager - HEM
    Where can I update the parameters for our Tetra and APEX terminals?
12. Paraphrasing
    What is the attribute: "Just want to reiterate to make sure I understood correctly..."
13. 7-10 business days
    How many days does it take to close an account?
14. True
    True or False: We need to create a child case when reaching out to ATS for assistance?
15. 5
    How many different CSI categories are we QA'd on?
16. Hold Request
    What is the attribute: "Let me put you on a 2-3 min hold to dig further..."
17. March 1, 2024
    When will demographic changes go live in Payments Admin?
18. Polite, call open/close, hold request, back from hold, offer to transfer
    What are the CSI attributes under Courteous?
19. Investigative Questions
    What is the attribute: Could you provide me with the date of the transaction?"
20. 3-5 business days
    What is the turnaround for a rekey request?
21. Collections, Escalations, ATS, Terminal
    Which departments do we warm transfer calls to?
22. False
    True or False: We can provide the merchant ID # if we have level 3 auth. the merchant.
23. Empathy
    What is the attribute: "I understand you're upset.."
24. False
    True or False: We don't handle pairing calls for Link2500