Bingo - Team Perales - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.

1. Investigative Questions
   What is the attribute: Could you provide me with the date of the transaction?"
2. Collections, Escalations, ATS, Terminal
   Which departments do we warm transfer calls to?
3. 5
   How many different CSI categories are we QA'd on?
4. AMEX, Discover, JCB, Visa, Mastercard, Debit
   What are the different methods of payment we can add for a merchant?
5. Hold Request
   What is the attribute: "Let me put you on a 2-3 min hold to dig further..."
6. Estate Manager - HEM
   Where can I update the parameters for our Tetra and APEX terminals?
7. 7-10 business days
   How many days does it take to close an account?
8. Paraphrasing
   What is the attribute: "Just want to reiterate to make sure I understood correctly..."
9. False
   True or False: We can provide the merchant ID # if we have level 3 auth. the merchant.
10. CONCERN
    Empathy Positive sentiment Negative sentiment
11. Agent resolution, Lack of ownership
    What are the CSI attributes under EXPLAINED?
12. Huddle Guide, go/terminalemulator
    What are the resources do we use to assist with GemPay calls?
13. LISTENED
    Ownership Agent Acknowledgement Validation Paraphrasing
14. Empathy
    What is the attribute: "I understand you're upset.."
15. 3-5 business days
    What is the turnaround for a rekey request?
16. Polite, call open/close, hold request, back from hold, offer to transfer
    What are the CSI attributes under Courteous?
17. True
    True or False: We need to create a child case when reaching out to ATS for assistance?
18. Category: ECC-CMS Type: Ingenico Android
    for GemPay, what do we select for Category and Type in CC?
19. Teams > Team Perales > Weekly Huddle tab
    Where can I find the Weekly Huddles?
20. False
    True or False: We don't handle pairing calls for Link2500
21. March 1, 2024
    When will demographic changes go live in Payments Admin?
22. Every 5 minutes
    How frequent is the auto download set for the GemPay App?
23. Payment Solution Centre
    What does PSC stand for?
24. Willingness to assist Probing questions Prompted callback
    What are the CSI attributes under KNOWLEDGE?