This bingo card has a free space and 24 words: What does PSC stand for?, When will demographic changes go live in Payments Admin?, Where can I update the parameters for our Tetra and APEX terminals?, What is the attribute: "Let me put you on a 2-3 min hold to dig further...", What are the CSI attributes under KNOWLEDGE?, Which departments do we warm transfer calls to?, True or False: We don't handle pairing calls for Link2500, True or False: We can provide the merchant ID # if we have level 3 auth. the merchant., What are the CSI attributes under Courteous?, What is the attribute: Could you provide me with the date of the transaction?", What are the different methods of payment we can add for a merchant?, How frequent is the auto download set for the GemPay App?, What is the attribute: "I understand you're upset..", What is the attribute: "Just want to reiterate to make sure I understood correctly...", Where can I find the Weekly Huddles?, How many different CSI categories are we QA'd on?, True or False: We need to create a child case when reaching out to ATS for assistance?, Empathy Positive sentiment Negative sentiment, What are the resources do we use to assist with GemPay calls?, What is the turnaround for a rekey request?, What are the CSI attributes under EXPLAINED?, Ownership Agent Acknowledgement Validation Paraphrasing, How many days does it take to close an account? and for GemPay, what do we select for Category and Type in CC?.
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